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"Desktop Experience" fails to install with Error 0x80070005

    Question

  • Hi
    I have a windows server 2008 R2 SP1 and I need to install the "Desktop Experience" Feature
    but it always gives me this error in the event viewer

    1-Information : "Initiating changes to turn on update DesktopExperience of package DesktopExperience. Client id: RMT."
    2-Information : "A reboot is necessary before the selectable update DesktopExperience of package DesktopExperience can be turned on."
    3-Warning :
    "Installation succeeded. A restart is required.

    Features:

    Desktop Experience
       Warning: You must restart this server to finish the installation process.
    "

    4-Information : "Update DesktopExperience of package DesktopExperience failed to be turned on. Status: 0x80070005."

    I have been trying to workaround this problem since 3 days but with no luck

    the server has Domain Controller role enabled
    I tried to install the "Desktop Experience" feature using the GUI with while i was using Administrator account
    also i tried to install it using PowerShell commands and of course i was running PowerShell as an administrator

    please tell me if you need any logs or files to send it and don't forget to tell me about the location of the files if needed

    i don't have any updates or hotfixes installed on my server (the one they talk about in other fourms)

    I installed the Readiness Tool and it gave no errors

    CheckSUR.Log
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-03-14 16:22

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 475
     No errors detected

    ***************************************
    CheckSUR.presist.log
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-03-14 13:30

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 440
     No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-03-14 16:10

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-03-14 16:22

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 475
     No errors detected



    please help...
    I need this feature to be able to install Microsoft Exchange Server 2013

    Thank you.
    Friday, March 15, 2013 10:49 AM

Answers

  • I guess i found the solution

    I had Microsoft essential security installed on my Server

    I removed it and I was reading here and someone suggested to rename the ServerManager.log and create an empty text file and give it ServerManager.Log name and try again

    but before doing the rename he suggested to make any necessary reboots

    now my desktop experience feature is installed

    I could not be sure if removing Microsoft essential security or doing the rename procedure is what fixed the problem

    but it wroth to give it a try

    hope someone to get benefit from this and sorry for my English.

    Friday, March 15, 2013 11:06 AM
  • I can confirm that removing Microsoft Security Essentials prior to the Desktop Experience installation will resolve the "Error 0x80070005".  You can reinstall MSE after the Desktop Experience install
    Sunday, March 24, 2013 1:20 PM

All replies

  • Have you seen this thread: http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/155ebac6-7695-49c2-a1be-8a8b5b5ef794/

    Error code may be different but issue similar, try this once.


    Regards, Ravikumar P

    Friday, March 15, 2013 11:03 AM
  • I guess i found the solution

    I had Microsoft essential security installed on my Server

    I removed it and I was reading here and someone suggested to rename the ServerManager.log and create an empty text file and give it ServerManager.Log name and try again

    but before doing the rename he suggested to make any necessary reboots

    now my desktop experience feature is installed

    I could not be sure if removing Microsoft essential security or doing the rename procedure is what fixed the problem

    but it wroth to give it a try

    hope someone to get benefit from this and sorry for my English.

    Friday, March 15, 2013 11:06 AM
  • I guess i found the solution

    I had Microsoft essential security installed on my Server

    I removed it and I was reading here and someone suggested to rename the ServerManager.log and create an empty text file and give it ServerManager.Log name and try again

    but before doing the rename he suggested to make any necessary reboots

    now my desktop experience feature is installed

    I could not be sure if removing Microsoft essential security or doing the rename procedure is what fixed the problem

    but it wroth to give it a try

    hope someone to get benefit from this and sorry for my English.

    Hi, 

    Good to see that you've find the solution. Keep use forum to post your queries.

    Thank you :) 


    Regards, Ravikumar P

    Friday, March 15, 2013 11:34 AM
  • I can confirm that removing Microsoft Security Essentials prior to the Desktop Experience installation will resolve the "Error 0x80070005".  You can reinstall MSE after the Desktop Experience install
    Sunday, March 24, 2013 1:20 PM
  • Confirm about Microsoft Security Essentials. After uninstalling it, Desktop Experience is installed without any problems.

    I've spent a whole day trying install DE. And then the solution was found in this thread.

    Thanks!


    • Edited by akamuza Sunday, May 19, 2013 8:48 PM
    Sunday, May 19, 2013 8:45 PM
  • I can also confirm Microsoft Security Essentials as the problem. Been trying to install Desktop Experience on Windows Server 2008 R2 for weeks with no luck. I never got an error code and event logs never showed me anything... so I had zero information on why it kept failing. 

    Found this thread.. uninstalled MSE... and Desktop Experience installed right away. 

    Tuesday, June 04, 2013 12:05 PM
  • Thanks for your update.

    Even i was facicng the same issue, after removing FEP 2010 Desktop experience feature installed normally.

    Regards,

    Rajendra M.E

    Accenture

    Tuesday, August 20, 2013 9:17 AM