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Windows 2003 service pack 2 error (ql40xx.sys)

    Question

  • I am receiving the following pop up error when attempting to apply windows 2003 service pack 2:

    Setup has detected a driver (ql40xx.sys) that is not compatible with Windows Server 2003 Service Pack 2. Please contact QLogic to get an updated driver and then restart installation.

    This is a physical 2003 server attached to iSCSI storage via MS iSCSI initiator

    I have searched several forums for a resolution and there is scarce information anywhere related to this error message

    Below is the entire log entry from svcpack.log

    3.063: 2013/03/20 03:56:46.133 (local)
    3.063: C:\WINDOWS\SoftwareDistribution\Download\f6beed31356960099b028c3b7e0f7fc3\update\update.exe (version 6.3.4.1)
    3.063: Service Pack started with following command line: /si /ParentInfo:2e2d6a92fab565479ffd0c74fb0be2d5 
    3.063: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    3.141: Return Value From OnACPower = 1
    3.141: OnACPower returned value( 0x1 ) which is Equal To 0x1
    3.141: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite 
    3.625: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To halcmpx.dll
    3.625: Condition succeeded for section CustomHalUnisysBlock.Section in Line 2 of PreRequisite 
    3.625: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To Unisys CMP Server ACPI HAL
    3.625: First Condition in CustomHalUniSysBlock.Section2 Succeeded
    3.625: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line 3 of PreRequisite 
    3.625: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To HALSRAAC.DLL
    3.625: Condition succeeded for section CustomHalStratusBlock.Section in Line 4 of PreRequisite 
    3.625: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To halce52.dll
    3.625: Condition succeeded for section CustomHalMarathonBlock.Section in Line 5 of PreRequisite 
    3.625: Service SpUpdSvc Not Registered in SCM 0x424
    3.625: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of PreRequisite 
    3.625: Start is Present
    3.625: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To Specified Value 
    3.625: Second Condition in MSDTC.Not.Disabled Succeeded
    3.625: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of PreRequisite 
    3.625:  C:\WINDOWS\system32\DRIVERS\elxsli2.sys is Not Present
    3.625: First Condition in Emulex.Driver.Compat.Check.Section Succeeded
    3.625: Condition succeeded for section Emulex.Driver.Compat.Check.Section in Line 8 of PreRequisite 
    3.625:  C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Present
    3.672: FileVersion of C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Less Than 2.1.3.9
    3.672: Condition Check for Line 9 of PreRequisite returned FALSE 
    3.984: Service Pack 2 Setup encountered an error:  Setup has detected a driver (ql40xx.sys) that is not compatible with Windows Server 2003 Service Pack 2. Please contact QLogic to get an updated driver and then restart installation.
    4.000: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
    4.000:  DoInstallation: Failed to unregistering spuninst.exe for recovery.
    4.281: Setup has detected a driver (ql40xx.sys) that is not compatible with Windows Server 2003 Service Pack 2. Please contact QLogic to get an updated driver and then restart installation.
    4.281: Update.exe extended error code = 0xf0f4
    Wednesday, March 20, 2013 1:10 PM

Answers

  • Hello

    Please contact QLogic support to get this issue addressed.

    ql40xx.sys is a QLogic iSCSI Storport Miniport Driver is a driver file from company QLogic Corporation belonging to product QLA40XX iSCSI Host Bus Adapter.

    Please get updated drivers to get the SP2 installation successful.


    Regards, Prakash Nimmala Skype : Prakash.Nimmala Email ID : prakash.nimmala@hotmail.com Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

    Thursday, March 21, 2013 4:28 PM

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