none
faulting application explorer.exe, faulting module ole32.dl

    Question

  • Hi,all

    The explorer crashing when right-click on desktop application icons , error message as follow.Does any one have an idea for that ?I am really struggling with it.:(

     

    OS:Windows 2003 R2 sp2

     

    Event Type:    Information
    Event Source:    Application Error
    Event Category:    (100)
    Event ID:    1004
    Date:        5/24/2011
    Time:        4:45:02 PM
    User:        N/A
    Computer:    XSAWAPP201
    Description:
    Reporting queued error: faulting application explorer.exe, version 6.0.3790.3959, faulting module ole32.dll, version 5.2.3790.4750, fault address 0x00039ec9.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 65 78 70   ure  exp
    0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
    0020: 65 20 36 2e 30 2e 33 37   e 6.0.37
    0028: 39 30 2e 33 39 35 39 20   90.3959
    0030: 69 6e 20 6f 6c 65 33 32   in ole32
    0038: 2e 64 6c 6c 20 35 2e 32   .dll 5.2
    0040: 2e 33 37 39 30 2e 34 37   .3790.47
    0048: 35 30 20 61 74 20 6f 66   50 at of
    0050: 66 73 65 74 20 30 30 30   fset 000
    0058: 33 39 65 63 39            39ec9  

    Thursday, May 26, 2011 3:50 AM

Answers

  • Hi,

     

    Please test the issue in Clean Boot first. For the detailed steps, please refer to the following Microsoft KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

    If the issue persists, I would like to suggest you run ShellExView to check if some third party shell software may cause this issue.

     

    Run ShellExView

    =================

    1. Please download the ShellExView to your Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.html

     

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. Right-click the shexview.zip file, select "Extract All", and the Extraction Wizard will appear.

    3. Select "Next", and under "Files will be extracted to this directory", type "C:\tool" (without the quotation marks).

    4. Select "Next" and select "Finish".

    5. Locate the directory C:\tool and double click shexview.exe.

    6. Run the program and scan the computer.

    7. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.

    8. Please choose "File" then "Disable Selected Items".

    9. Quit and restart the computer to check the Windows Explorer issue again.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, May 27, 2011 6:28 AM
    Moderator
  • Hi,

    possible for you to install teamviewer on the machine and allow me to remote into your machine for troubleshooting ? in any case you can add me in msn guo_wen_mervin@hotmail.com will be glad to assist you from there.


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)
    Thanks for your help:)
    Tuesday, May 31, 2011 1:28 AM

All replies

  • I see a problem with a DLL file which is ole32.dll.

    Run sfc /scannow and check again. If this does not help, perform an in-place upgrade of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Thursday, May 26, 2011 6:45 AM
  • I see a problem with a DLL file which is ole32.dll.

    Run sfc /scannow and check again. If this does not help, perform an in-place upgrade of your OS.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

     

    I did sfc /scannow on safemode, it doesn't help. what is the in-place upgrade OS you mean?should  i need to repair my OS via windows installation CD ?

    Thursday, May 26, 2011 6:52 AM
  • Can someone please help me out?
    Thursday, May 26, 2011 8:17 AM
  • should  i need to repair my OS via windows installation CD ?


    Yes.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Thursday, May 26, 2011 8:46 AM
  • It can be fixed up if i repaired installation OS ? Are you sure ?
    Thursday, May 26, 2011 9:29 AM
  • It can be fixed up if i repaired installation OS ? Are you sure ?

    Not sure but it can.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Thursday, May 26, 2011 10:03 AM
  • Hi Jesse.wen,

    1) Do you have a backup of an earlier image ? Try roll back to an earlier stage ?

    2)Possible for you to execute wmic > process from cmd.exe

    3)Post the results after you execute the command.

    4) Run a virus/malware scan of your entire system. Some ole32.dll errors could be related to a virus or other malware infection on your computer that has damaged the DLL file. It's even possible that the ole32.dll error you're seeing is related to a hostile program that's masquerading as the file.

    5) Run msconfig > kindly verify there is no virus processes sitting on the server.

    6) Launch windows startup repair.

     

    http://pcsupport.about.com/od/findbyerrormessage/a/ole32-dll-not-found-missing-error.htm

     


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :)
    Thursday, May 26, 2011 11:00 AM

  • Hi Jesse.wen,

    1) Do you have a backup of an earlier image ? Try roll back to an earlier stage ?

    2)Possible for you to execute wmic > process from cmd.exe

    3)Post the results after you execute the command.

    4) Run a virus/malware scan of your entire system. Some ole32.dll errors could be related to a virus or other malware infection on your computer that has damaged the DLL file. It's even possible that the ole32.dll error you're seeing is related to a hostile program that's masquerading as the file.

    5) Run msconfig > kindly verify there is no virus processes sitting on the server.

    6) Launch windows startup repair.

     

    http://pcsupport.about.com/od/findbyerrormessage/a/ole32-dll-not-found-missing-error.htm

     


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :)

    1.To be honestly, i don't have any NT or image backup.

    2.process from wmic as below:

    http://hto8nq.bay.livefilestore.com/y1p5CoSes-Hxalsy_D66l223zGYRxZd7rlMM6uFsLcZM2tQ0k5qe65sLkAWhY58BOylrP7fkA8GWUobayDL-8b_zmLklLugUeKj/process.txt?psid=1

     

    4.No malicious software was detected.

    5.There is no abnormal process in stratup tab.

    6. Not yet to do.

    Is there anything abnormal?a little bit more processes


    Thursday, May 26, 2011 2:49 PM
  • Can someone please help me out?
    Friday, May 27, 2011 5:03 AM
  • Hi Jesse.wen,

     

    I don't seems to be able to view the link which you have just posted..


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :)
    Friday, May 27, 2011 5:44 AM
  • Hi Jesse.wen,

     

    I don't seems to be able to view the link which you have just posted..


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :)
    Pls try this link ->http://cid-fb789ddaf8397ef7.office.live.com/self.aspx/.Public/process.txt
    Friday, May 27, 2011 5:55 AM
  • Hi Jesse.wen,

    I noticed that you have a totalcmd.exe processes running on your machine therefore if you were to use symantec AV to do a file scan.. it will trigger as a trojan. kindly see if you are able to remove that processes.

     

    "H:\Desktop\totalcmd\TOTALCMD.EXE" 


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)
    Friday, May 27, 2011 6:23 AM
  • Hi,

     

    Please test the issue in Clean Boot first. For the detailed steps, please refer to the following Microsoft KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

    If the issue persists, I would like to suggest you run ShellExView to check if some third party shell software may cause this issue.

     

    Run ShellExView

    =================

    1. Please download the ShellExView to your Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.html

     

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. Right-click the shexview.zip file, select "Extract All", and the Extraction Wizard will appear.

    3. Select "Next", and under "Files will be extracted to this directory", type "C:\tool" (without the quotation marks).

    4. Select "Next" and select "Finish".

    5. Locate the directory C:\tool and double click shexview.exe.

    6. Run the program and scan the computer.

    7. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.

    8. Please choose "File" then "Disable Selected Items".

    9. Quit and restart the computer to check the Windows Explorer issue again.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, May 27, 2011 6:28 AM
    Moderator
  • Hi Jesse.wen,

    I noticed that you have a totalcmd.exe processes running on your machine therefore if you were to use symantec AV to do a file scan.. it will trigger as a trojan. kindly see if you are able to remove that processes.

     

    "H:\Desktop\totalcmd\TOTALCMD.EXE" 


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)

    Hi, Guowen Su

    Yes, i terminated "H:\Desktop\totalcmd\TOTALCMD.EXE"  process, it does not help , issue still is there.

    Friday, May 27, 2011 7:17 AM
  • Hi,

    possible for you to install teamviewer on the machine and allow me to remote into your machine for troubleshooting ? in any case you can add me in msn guo_wen_mervin@hotmail.com will be glad to assist you from there.


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)
    Friday, May 27, 2011 8:04 AM
  • Hi,

    possible for you to install teamviewer on the machine and allow me to remote into your machine for troubleshooting ? in any case you can add me in msn guo_wen_mervin@hotmail.com will be glad to assist you from there.


    Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)
    Thanks for your help:)
    Tuesday, May 31, 2011 1:28 AM