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Windows Update shows no available updates

    Question

  • For some reason on a fresh install of Windows Server 2008 Enterprise, when I try to run Windows Updates it says there are none available. It doesn't even seem to try to check. After inspecting the windows update logs all I see are five lines of this:

    201-04-13 12:16:21:890 980 228 Agent FATAL: Failed to retrieve server config properties: 0x80248007

    the "228" part alternates between 228 and 4fc but the 980 is always there

    I've tried the steps of renaming the Download and SoftwareDistribution folders and that didn't help, the other Method Microsoft posted was to download Microsoft Update but when I go to the Windows Update site it won't do anything except tell me I have to use the link on the start menu which does nothing but say there are no updates available. help!!!

    Tuesday, April 13, 2010 6:38 PM

Answers

  • Hi,

     

    Thanks for the post.

     

    I am wondering if you followed the KB958046 article to rename the Download and SoftwareDistribution folders. If so, please verify if these folders are actually renamed.

     

    Please also check if Windows Update can work properly in Clean Boot Mode.

    Clean Boot
    =============
    Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

    1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the issue still appears in this environment.

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.

    Does it work?

     

    If the problem continues, please collect the MPSReport from Windows Server 2008.

     

    1. Download proper MPS Report tool from the website below.

     

    Microsoft Product Support Reports

    http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en

     

    2. Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General" click Next.

     

    3. After collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file.

     

    For your convenience, I have created a workspace for you.  You can upload the information files to the following link.  (Please choose "Send Files to Microsoft")

     

    Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=cc469208-35e9-4dcb-b31c-dac381830954)

    Password: #drB$F5SKW+

     

    Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken.  Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.

    Thanks,

    Miles

    Wednesday, April 14, 2010 9:38 AM
    Moderator

All replies

  • UPDATE:
    I've even tried assigning it our WSUS server to go against but I get the exact same error... I have seen this on another machine before but I have no idea what we did to fix that or if we just wiped and tried again.
    Tuesday, April 13, 2010 6:43 PM
  • For some reason on a fresh install of Windows Server 2008 Enterprise, when I try to run Windows Updates it says there are none available. It doesn't even seem to try to check. After inspecting the windows update logs all I see are five lines of this:

    201-04-13 12:16:21:890 980 228 Agent FATAL: Failed to retrieve server config properties: 0x80248007

    the "228" part alternates between 228 and 4fc but the 980 is always there

    I've tried the steps of renaming the Download and SoftwareDistribution folders and that didn't help, the other Method Microsoft posted was to download Microsoft Update but when I go to the Windows Update site it won't do anything except tell me I have to use the link on the start menu which does nothing but say there are no updates available. help!!!


    I've even made sure I was activated. That wasn't the case. After activating windows, same issue. And now, for some reason, it looks like Windows Update isn't even writing to it's own log and the last entry was one of those lines from above.
    Tuesday, April 13, 2010 7:07 PM
  • For some reason on a fresh install of Windows Server 2008 Enterprise, when I try to run Windows Updates it says there are none available. It doesn't even seem to try to check. After inspecting the windows update logs all I see are five lines of this:

    201-04-13 12:16:21:890 980 228 Agent FATAL: Failed to retrieve server config properties: 0x80248007

    the "228" part alternates between 228 and 4fc but the 980 is always there

    I've tried the steps of renaming the Download and SoftwareDistribution folders and that didn't help, the other Method Microsoft posted was to download Microsoft Update but when I go to the Windows Update site it won't do anything except tell me I have to use the link on the start menu which does nothing but say there are no updates available. help!!!


    I've even made sure I was activated. That wasn't the case. After activating windows, same issue. And now, for some reason, it looks like Windows Update isn't even writing to it's own log and the last entry was one of those lines from above.


    I did manage to get Microsoft Update installed, and I see a new entry in the WindowsUpdate.log:

    2010-04-13 13:45:37:593 984 a54 DtaStor FATAL: DS: 0x80248014: Failed to find requested service

    Tuesday, April 13, 2010 7:57 PM
  • Hi,

     

    Thanks for the post.

     

    I am wondering if you followed the KB958046 article to rename the Download and SoftwareDistribution folders. If so, please verify if these folders are actually renamed.

     

    Please also check if Windows Update can work properly in Clean Boot Mode.

    Clean Boot
    =============
    Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

    1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the issue still appears in this environment.

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.

    Does it work?

     

    If the problem continues, please collect the MPSReport from Windows Server 2008.

     

    1. Download proper MPS Report tool from the website below.

     

    Microsoft Product Support Reports

    http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en

     

    2. Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General" click Next.

     

    3. After collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file.

     

    For your convenience, I have created a workspace for you.  You can upload the information files to the following link.  (Please choose "Send Files to Microsoft")

     

    Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=cc469208-35e9-4dcb-b31c-dac381830954)

    Password: #drB$F5SKW+

     

    Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken.  Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.

    Thanks,

    Miles

    Wednesday, April 14, 2010 9:38 AM
    Moderator