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clients have not reported to WSUS console for X days!! PLEASE HELP

    Question

  • Hi there.

    I am having some issues with our WSUS, upon install and domain join all computers had contacted the console and were updating as normal. However a while ago that all just stopped and if you could shed some light on what this log information means i would be most grateful

    Server 2008 R2 - affecting all clients

    WSUS is on :80 - i can access the directory over the web from all clients.

    ----LOG----

    2012-11-21    11:40:05:057     936    d80    Misc    ===========  Logging initialized (build: 7.6.7600.256, tz: -0000)  ===========
    2012-11-21    11:40:05:057     936    d80    Misc      = Process: C:\Windows\system32\svchost.exe
    2012-11-21    11:40:05:057     936    d80    Misc      = Module: c:\windows\system32\wuaueng.dll
    2012-11-21    11:40:05:057     936    d80    Service    *************
    2012-11-21    11:40:05:057     936    d80    Service    ** START **  Service: Service startup
    2012-11-21    11:40:05:057     936    d80    Service    *********
    2012-11-21    11:40:05:057     936    d80    Agent      * WU client version 7.6.7600.256
    2012-11-21    11:40:05:057     936    d80    Agent      * Base directory: C:\Windows\SoftwareDistribution
    2012-11-21    11:40:05:057     936    d80    Agent      * Access type: No proxy
    2012-11-21    11:40:05:057     936    d80    Agent      * Network state: Connected
    2012-11-21    11:40:05:821     936    d80    DtaStor    Default service for AU is {00000000-0000-0000-0000-000000000000}
    2012-11-21    11:40:05:837     936    d80    DtaStor    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2012-11-21    11:40:05:884     936    d80    Agent    WARNING: failed to access the auth cab, fatal error 0x80070003
    2012-11-21    11:40:05:899     936    d80    Agent    WARNING: Invalid service in the backup data store; cleaning up
    2012-11-21    11:40:05:899     936    d80    Agent    WARNING: Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031
    2012-11-21    11:40:05:899     936    d80    Agent    WARNING: Default Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store
    2012-11-21    11:40:28:285     936    11c0    Report    CWERReporter::Init succeeded
    2012-11-21    11:40:28:285     936    11c0    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
    2012-11-21    11:40:28:285     936    11c0    Agent    ***********  Agent: Initializing global settings cache  ***********
    2012-11-21    11:40:28:285     936    11c0    Agent      * WSUS server: <NULL>
    2012-11-21    11:40:28:285     936    11c0    Agent      * WSUS status server: <NULL>
    2012-11-21    11:40:28:285     936    11c0    Agent      * Target group: (Unassigned Computers)
    2012-11-21    11:40:28:285     936    11c0    Agent      * Windows Update access disabled: No
    2012-11-21    11:40:28:285     936    11c0    DnldMgr    Download manager restoring 0 downloads
    2012-11-21    11:40:28:285     936    11c0    AU    ###########  AU: Initializing Automatic Updates  ###########
    2012-11-21    11:40:28:285     936    11c0    AU      # Approval type: Scheduled (User preference)
    2012-11-21    11:40:28:285     936    11c0    AU      # Scheduled install day/time: Every day at 3:00
    2012-11-21    11:40:28:285     936    11c0    AU      # Auto-install minor updates: Yes (User preference)
    2012-11-21    11:40:28:285     936    11c0    AU      # Will interact with non-admins (Non-admins are elevated (User preference))
    2012-11-21    11:40:28:285     936    11c0    AU    Setting AU scheduled install time to 2012-11-22 03:00:00
    2012-11-21    11:40:28:488     936    d80    Report    ***********  Report: Initializing static reporting data  ***********
    2012-11-21    11:40:28:488     936    d80    Report      * OS Version = 6.1.7601.1.0.65792
    2012-11-21    11:40:28:488     936    d80    Report      * OS Product Type = 0x00000030
    2012-11-21    11:40:28:504     936    d80    Report      * Computer Brand = System manufacturer
    2012-11-21    11:40:28:504     936    d80    Report      * Computer Model = T-M2NC51PV
    2012-11-21    11:40:28:504     936    d80    Report      * Bios Revision = 0601   
    2012-11-21    11:40:28:504     936    d80    Report      * Bios Name = BIOS Date: 07/23/08 10:07:34 Ver: 08.00.12
    2012-11-21    11:40:28:504     936    d80    Report      * Bios Release Date = 2008-07-23T00:00:00
    2012-11-21    11:40:28:504     936    d80    Report      * Locale ID = 2057
    2012-11-21    11:40:28:504     936    11c0    AU    Successfully wrote event for AU health state:0
    2012-11-21    11:40:28:504     936    11c0    AU    Initializing featured updates
    2012-11-21    11:40:28:504     936    11c0    AU    Found 0 cached featured updates
    2012-11-21    11:40:28:504     936    11c0    AU    Successfully wrote event for AU health state:0
    2012-11-21    11:40:28:504     936    11c0    AU    Successfully wrote event for AU health state:0
    2012-11-21    11:40:28:504     936    11c0    AU    AU finished delayed initialization
    2012-11-21    11:40:28:504     936    11c0    AU    Triggering AU detection through DetectNow API
    2012-11-21    11:40:28:504     936    11c0    AU    Triggering Online detection (non-interactive)
    2012-11-21    11:40:28:504     936    d80    AU    #############
    2012-11-21    11:40:28:504     936    d80    AU    ## START ##  AU: Search for updates
    2012-11-21    11:40:28:504     936    d80    AU    #########
    2012-11-21    11:40:28:519     936    d80    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {1189504B-BE43-42BC-B0E4-B941666B6312}]
    2012-11-21    11:40:28:519     936    494    Agent    *************
    2012-11-21    11:40:28:519     936    494    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-11-21    11:40:28:519     936    494    Agent    *********
    2012-11-21    11:40:28:519     936    494    Agent      * Online = Yes; Ignore download priority = No
    2012-11-21    11:40:28:519     936    494    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-11-21    11:40:28:519     936    494    Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2012-11-21    11:40:28:519     936    494    Agent      * Search Scope = {Machine}
    2012-11-21    11:40:31:280     936    494    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-11-21    11:40:31:280     936    494    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-11-21    11:40:31:280     936    494    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2012-11-21    11:40:33:714     936    494    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-11-21    11:40:33:714     936    494    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-11-21    11:40:33:714     936    494    Misc    WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2012-11-21    11:40:36:881     936    494    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-11-21    11:40:36:896     936    494    Misc     Microsoft signed: Yes
    2012-11-21    11:40:36:896     936    494    Agent    Downloading new auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab
    2012-11-21    11:40:39:455     936    494    Misc    Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-11-21    11:40:39:470     936    494    Misc     Microsoft signed: Yes
    2012-11-21    11:40:39:470     936    494    Misc    Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-11-21    11:40:39:470     936    494    Misc     Microsoft signed: Yes
    2012-11-21    11:40:39:502     936    494    DtaStor    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2012-11-21    11:40:39:517     936    494    Agent    Caller Default Service Recovery successfully opted in to service 7971f918-a847-4430-9279-4a52d1efe18d
    2012-11-21    11:40:39:517     936    494    DtaStor    Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2012-11-21    11:40:39:517     936    d80    AU    Service Provider info changed
    2012-11-21    11:40:39:517     936    d80    AU    AU Refresh required....
    2012-11-21    11:40:39:517     936    494    Agent      * WARNING: Online service registration/service ID resolution failed, hr=0x8024A005
    2012-11-21    11:40:39:517     936    494    Agent      * WARNING: Exit code = 0x8024A005
    2012-11-21    11:40:39:517     936    494    Agent    *********
    2012-11-21    11:40:39:517     936    494    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-11-21    11:40:39:517     936    494    Agent    *************
    2012-11-21    11:40:39:517     936    494    Agent    WARNING: WU client failed Searching for update with error 0x8024a005
    2012-11-21    11:40:39:517     936    d80    AU    AU setting next detection timeout to 2012-11-21 11:50:39
    2012-11-21    11:40:39:517     936    d80    AU    AU setting next featured software notification timeout to 2012-11-21 11:40:39
    2012-11-21    11:40:39:517     936    d80    AU    Successfully wrote event for AU health state:0
    2012-11-21    11:40:39:517     936    66c    Agent    WARNING: WU client fails to call back to search call {1189504B-BE43-42BC-B0E4-B941666B6312} with error 0x8024000c
    2012-11-21    11:40:39:548     936    494    Report    CWERReporter finishing event handling. (00000000)
    2012-11-21    11:40:44:525     936    494    Report    REPORT EVENT: {372B4732-B49E-443A-A7D3-4FAE522B8F91}    2012-11-21 11:40:39:517-0000    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024a005.
    2012-11-21    11:40:44:571     936    494    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-11-21    11:40:44:571     936    494    Report    WER Report sent: 7.6.7600.256 0x8024a005 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2012-11-21    11:40:44:571     936    494    Report    CWERReporter finishing event handling. (00000000)

    Wednesday, November 21, 2012 11:49 AM

Answers

  • You client's download updates from microsoft update, and not from WSUS:

    >>DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194<<

    So, at first  check that servers applied policy that assign them to your WSUS

    Wednesday, November 21, 2012 1:03 PM

All replies

  • You client's download updates from microsoft update, and not from WSUS:

    >>DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194<<

    So, at first  check that servers applied policy that assign them to your WSUS

    Wednesday, November 21, 2012 1:03 PM
  • Hi Siniy,

    Many thanks for the reply

    I ahve specified in GPO that the clients should use http://SERVERNAME as their update source. This hasn't been changed since the domain join so what do you think could have caused this to change.

    the rest of the policy works correctly but obviously not the intranet source item.

    Are there any other items in Group Policy that i should set to help with this issue?

    Wednesday, November 21, 2012 1:14 PM
  • Ok

    Did you check that this policy applied for these servers by gpresult?

    Wednesday, November 21, 2012 1:30 PM