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Remove Outlook Express from Start Menu

    Question

  • We need to remove Outlook Express from the Start Menu (all visible entry points really) on an already captured image of Windows Server 2003 SP2. We have tried various unattended approaches to remove it including http://support.microsoft.com/kb/328326 and http://support.microsoft.com/?id=222444 . E.g., we have a file C:\answer.inf with just:

    [Components]
    OEAccess = Off

    We execute:

    sysocmgr.exe /i:"C:\Windows\inf\sysoc.inf" /u:"C:\answer.inf"

    ... but this doesn't remove it. Note: We can remove other components unattendedly using this approach (e.g., Fax = On/Off works great).

    Even manually/interactively modifying C:\Windows\inf\sysoc.inf to change:

    OEAccess=ocgen.dll,OcEntry,oeaccess.inf,hide,7

    ... to:

    OEAccess=ocgen.dll,OcEntry,oeaccess.inf,,7

    ... to show Outlook Express in Control Panel > Add/Remove Programs > Windows Components, and then attemping to untick/tick it from there to toggle it on/off, does NOT remove it from the Start Menu!

    The shortcut is not in the Default User or All Users profiles. It seems to be created per user by the system at first logon. If you delete the shortcut per user (%UserProfile%\Start Menu\Programs\Outlook Express.lnk), it does not come back unless you delete the user profile and let the system recreate it.

    Any ideas?

    Thursday, October 21, 2010 3:47 AM

Answers

  • Hope this helps someone...

    Solution was to remove both the following Active Setup keys:

    • HKLM\Software\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
    • HKLM\Software\Microsoft\Active Setup\Installed Components\{7790769C-0471-11d2-AF11-00C04FA35D02}

    The first key is for Outlook Express (documented here for Windows 2000) but that wasn't enough. The second key is for the Address Book. After that, logging on with a clean user profile does not generate the Outlook Express or Address Book shortcuts in the Start Menu.

    • Marked as answer by fault Thursday, October 21, 2010 5:24 AM
    Thursday, October 21, 2010 5:24 AM