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WINDOWS SERVICE PACK 1 (KB936330) PLEASE HELP!!

    Question

  • I have apparently (according to the update history) successfully installed this update over 10 times over the past few weeks but it still keeps telling me to install it time and time again. Each time I press to install it only takes a matter of seconds to say its complete and then only a few more to tell me I have "new" updates which are the same as I've already installed seconds before.

    I have tried everything and I cant seem to install this, I cant use any of my programs needed and my direct x will not download as i need the service pack. Im pulling my hair out with this one.

    Please can someone be my knight in shining technological shinning armor!!!

      
    Monday, April 29, 2013 4:31 PM

Answers

  • Hi,

    Please run winver.exe to check if the system version includes Service Pack 1.

    If so, you may right click the update to hide it.

    If not, please try the following troubleshooting steps:

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue. 

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service. 

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles: 

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption 

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article: 

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system. 

     

    Regards,


    Arthur Li

    TechNet Community Support

    Tuesday, April 30, 2013 4:12 AM

All replies

  • Hello,

    start with deleting the c:\windows\softwaredistribution folder after stopping the Windows update service, then restart the service and run Windows update again.


    Best regards

    Meinolf Weber
    MVP, MCP, MCTS
    Microsoft MVP - Directory Services
    My Blog: http://msmvps.com/blogs/mweber/

    Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Monday, April 29, 2013 6:15 PM
  • Hi,

    Please run winver.exe to check if the system version includes Service Pack 1.

    If so, you may right click the update to hide it.

    If not, please try the following troubleshooting steps:

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue. 

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service. 

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles: 

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption 

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article: 

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system. 

     

    Regards,


    Arthur Li

    TechNet Community Support

    Tuesday, April 30, 2013 4:12 AM