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IE8 upload problem

    Question

  • Hi all, we have recently upgraded to IE8 and are unable to upload files in certain websites.

    Error message when clicking bottom left corner in IE8 is 'automation server cannot create object'

    We have tested uploads ok with accounts that do not have the ie8 policy applied.

    Any ideas welcome!!


    • Edited by Ryan Borns Monday, October 24, 2011 11:20 AM
    Monday, October 24, 2011 10:24 AM

Answers

  • Resolved by lowering trusted sites security settings to low in group policy.
    • Marked as answer by Ryan Borns Wednesday, November 16, 2011 4:15 PM
    Wednesday, November 16, 2011 4:15 PM

All replies

  • Hi,

     

    What file were you trying to upload? Picture, text, Word or Excel files? Which “certain websites” were you mentioned? What IE 8 policy settings did you apply? Did you try the Compatibility Mode in IE 8? What is the client OS version? Any other error on the problematic website? You can refer to the following steps for troubleshooting first:

     

    Suggestion 1: Reset IE

    ===================

    1. Exit all programs, including Internet Explorer (if it is running).

    2. Click Start, type the following command in the Search box, and then press ENTER: inetcpl.cpl. Then, the Internet Options dialog box appears.

    3. Click the Advanced tab.

    4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.

    5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

    6. Check the issue again.

     

    Suggestion 2: Clean Boot

    ======================

    1. Click "Start", go to "Run", and type "msconfig" in the Search box to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart your computer. If the "System Configuration Utility" window appears, please check the box and click "OK".

     

    Does the issue occur in this mode?

     

    If the issue persists, please launch CMD, run the command “gpresult/v > C:\policy.txt”. Please paste the result here for research.

     

    Thanks.

    Nina


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    Friday, October 28, 2011 10:47 AM
  • Hi Nina, many thanks for your reply.

    Suggestion 1: Reset IE - has no affect unfortunately.

    Suggestion 2: Clean Boot - no difference either im afraid.

    We have tried all types of file upload, none work. It is a customer web portal site, I have tried compatibility mode and

    turning off smart screen filter. We have also added it to trusted sites. The client is Win XP.

    Policys applied are:

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable changing advanced page settings

    Enabled

    Prevents users from changing settings on the Advanced tab in the Internet Options dialog box.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable changing Automatic Configuration settings 

    Enabled

    Prevents users from changing automatic configuration settings. Automatic configuration is a process that administrators can use to update browser settings periodically.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable changing Connection settings

    Enabled

    Prevents users from changing dial-up settings.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable changing Messaging settings

    Enabled

    Prevents users from changing the default programs for messaging tasks.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable changing proxy settings

    Enabled

    Prevents users from changing proxy settings.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable changing Temporary Internet files settings

    Enabled

    Prevents users from changing the browser cache settings, such as the location and amount of disk space to use for the Temporary Internet Files folder.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Disable Internet Connection wizard

    Enabled

    Prevents users from running the Internet Connection Wizard.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Do not allow AutoComplete to save passwords

    Enabled

    Disables automatic completion of user names and passwords in forms on Web pages, and prevents users from being prompted to save passwords.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Turn off Crash Detection

    Enabled

    This policy setting allows you to manage the crash detection feature of add-on Management.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer\Internet Control Panel

     

    Setting: Disable the content page

    Enabled

    Removes the Content tab from the interface in the Internet Options dialog box.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer\Internet Control Panel

     

    Setting: Disable the Privacy page

    Enabled

    Removes the Privacy tab from the interface in the Internet Options dialog box.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer\Internet Control Panel

     

    Setting: Disable the Security page

    Enabled

    Removes the Security tab from the interface in the Internet Options dialog box.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer\Internet Control Panel\Advanced Page

     

    Setting: Do not save encrypted pages to disk

    Disabled

    This policy setting allows you to manage whether Internet Explorer will save encrypted pages that contain secure (HTTPS) information such as passwords and credit card numbers to the Internet Explorer cache, which may be insecure.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer/Internet Control Pane/Security Page/Trusted Sites Zone

     

    Setting: Automatic prompting for file downloads

    Enabled – Automatic prompting for file downloads - Enable

    This policy setting determines whether users will be prompted for non user-initiated file downloads. Regardless of this setting, users will receive file download dialogs for user-initiated downloads.

    User Configuration\Administrative Templates\Windows Components\Internet Explorer\Security Features\Protection From Zone Elevation

     

    Setting: Internet Explorer Processes

    Enabled

    Internet Explorer places restrictions on each Web page it opens. The restrictions are dependent upon the location of the Web page (Internet, Intranet, Local Machine zone, etc.). Web pages on the local computer have the fewest security restrictions and reside in the Local Machine zone, making the Local Machine security zone a prime target for malicious users. Zone Elevation also disables JavaScript navigation if there is no security context.

    User Configuration\Administrative Templates\Windows Components\Internet Explorer\Internet Control Panel\Security Page\Restricted Sites Zone

    Setting: Allow File Downloads

    Disabled

    This setting allows you to manage whether file downloads are permitted from the Restricted sites zone. The functionality of this setting option is determined by the zone of the page with the link to the download, not the zone from which the file is delivered.

     

    User Configuration\Administrative Templates\Windows Components\Internet Explorer\Security Features\Object Caching Protection

    Setting: Internet Explorer Processes

    Enabled

    This setting defines whether a reference to an object is accessible when the user navigates within the same domain or to a new domain.

     

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Turn off Managing SmartScreen Filter

    Enabled

     

    Smart screen filter mode: On

    This setting allows users to enable the SmartScreen Filter, which then warns if a Web site being visited is known for fraudulent attempts to gather personal information through "phishing," or is known to host malware.

    User Configuration/Administrative Templates/Windows Components/Internet Explorer

     

    Setting: Prevent Bypassing SmartScreen Filter Warnings

    Enabled

    This setting controls the SmartScreen Filter behavior.

    If you enable this setting, users are not permitted to navigate to sites identified as unsafe by the SmartScreen Filter.

     

    User Configuration\Administrative Templates\Windows Components\

    Internet Explorer\Internet Control Panel\Security Page\Trusted Zone Sites

    Setting: Use SmartScreen Filter

    Disabled

    This setting controls whether the SmartScreen Filter scans pages in this zone for malicious content.

     

    User Configuration\Administrative Templates\Windows Components\

    Internet Explorer

    Setting: Prevent performance of First Run Customize Settings

    Enabled

     

    Select you choice: Go directly to homepage

    This policy setting prevents performance of the First Run Customize settings ability and controls what the user will see when they launch Internet Explorer for the first time after installation of Internet Explorer.

    User Configuration\Administrative Templates\Windows Components\

    Internet Explorer

    Setting: Turn on suggested sites

    Disabled

    This policy setting controls the Suggested Sites feature, which recommends sites based on the user’s browsing activity. Suggested Sites reports a user’s browsing history to Microsoft to suggest sites the user might want to visit.

     

    When I login as an admin user (which doesnt have the policies applied) I can upload without issue.

    I have tried all the active x controls set to prompt but still no difference.

    It uploads ok in ie6 (you get an active x box asking if its ok) but not in IE8.

    Any further ideas very welcome!!

    Many Thanks

    Ryan


    Tuesday, November 01, 2011 11:51 AM
  • Anyone?
    Wednesday, November 16, 2011 11:56 AM
  • Resolved by lowering trusted sites security settings to low in group policy.
    • Marked as answer by Ryan Borns Wednesday, November 16, 2011 4:15 PM
    Wednesday, November 16, 2011 4:15 PM