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Windows update issue error code 8020002E and 80004005

    Question

  • Hi

    I have a virtual machine(on Hyper V) with Windows 2008 R2 Standard When I did windows update it installed few of the updates and then started giving me the following err code 8020002E and 80004005.

    Points which i noticed are

    In the event viewer it is giving the following log

    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          9/5/2011 11:13:35 AM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      RHFPSR01.awa.com

    Description:
    Fault bucket , type 0
    Event Name: WindowsUpdateFailure
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 7.5.7601.17514
    P2: 80004005
    P3: 73A58E93-789F-410C-9D7F-CE577CBF2903
    P4: Download
    P5: 101
    P6: Unmanaged
    P7:
    P8:
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.5.7601.17514_26e7933eebd8759397facf9153f187d87feece5_0097a03b

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: f3401ae7-d796-11e0-8670-00155d322f01
    Report Status: 4
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-09-05T08:13:35.000000000Z" />
        <EventRecordID>5149</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RHFPSR01.awa.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>WindowsUpdateFailure</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>7.5.7601.17514</Data>
        <Data>80004005</Data>
        <Data>73A58E93-789F-410C-9D7F-CE577CBF2903</Data>
        <Data>Download</Data>
        <Data>101</Data>
        <Data>Unmanaged</Data>
        <Data>
            <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.5.7601.17514_26e7933eebd8759397facf9153f187d87feece5_0097a03b</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>f3401ae7-d796-11e0-8670-00155d322f01</Data>
        <Data>4</Data>
      </EventData>
    </Event>

    Secondly when i downloaded the service pack 1 separetly and installed, it got installed without any err.

    Basic trouble shooting i have done like

    1>reset windows update component

    2>Clean boot up option also

    but it did not work please can any one help me with this issue

    Thanks

     

     



    Monday, September 05, 2011 2:05 PM

Answers

  • Hi,

     

    I would like to suggest you perform the following steps to troubleshoot this issue:

     

    1.    Stop the Windows Update service temporarily.

    2.    Run the following commands to rename the SoftwareDistribution directory.

    cd %windir%

    ren SoftwareDistribution SDTemp

    exit

    3.    Start the Windows Update service.

     

    If the issue persists, please also reset Windows Update components and run System Update Readiness Tool. For the detailed steps, please refer to the following Microsoft KB articles:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    If some system files cannot be fixed by System Update Readiness Tool, please also refer to the following Microsoft TechNet article for how to replace them.

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 06, 2011 7:25 AM
    Moderator

All replies

  • Hi,

     

    I would like to suggest you perform the following steps to troubleshoot this issue:

     

    1.    Stop the Windows Update service temporarily.

    2.    Run the following commands to rename the SoftwareDistribution directory.

    cd %windir%

    ren SoftwareDistribution SDTemp

    exit

    3.    Start the Windows Update service.

     

    If the issue persists, please also reset Windows Update components and run System Update Readiness Tool. For the detailed steps, please refer to the following Microsoft KB articles:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    If some system files cannot be fixed by System Update Readiness Tool, please also refer to the following Microsoft TechNet article for how to replace them.

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 06, 2011 7:25 AM
    Moderator
  • I thought maybe this would help me, but so far all I get is the usual Access Denied. Nothing like MS to not update systems and have poor servers. Thanks for keeping me unemployed and starving, God love Microsoft for that!

    Monday, October 14, 2013 6:53 PM
  • You have to run the Command as Administrator. In Accessories right click on Command and select RunAs Administrator. That will give you full access so you don't get the "denied access" message.
    Wednesday, March 19, 2014 2:06 AM