none
Windows update error - 800B001

    Question

  • Running Windows 2008 R2 x64 (no WSUS) and manually ran windows update to check for new updates.  Got the following error:

    Windows could not search for updates

    Code800B001 - unknown error

    This used to work, now it doesn't.  Please advise.

    Sunday, July 15, 2012 3:27 PM

Answers

  • Hi,

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Monday, July 16, 2012 7:46 AM
  • Hi,

    If the tool cannot work, please try to use the steps manually on the KB article 971058.

    If the issue persists, please continue to perform the other suggestions on my previous post.

    Regards,


    Arthur Li

    TechNet Community Support

    Tuesday, July 24, 2012 4:40 AM

All replies

  • Please see if suggestion given in below mentioned thread helps in your scenario

    Cant update Windows Vista, Error code:800B001, "Windows encountered an unknown error"

    http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/cant-update-windows-vista-error-code800b001/b369e756-a2a9-498e-ba26-14a0a04ba036


    I do not represent the organisation I work for, all the opinions expressed here are my own.

    This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

    ... .- -. - --- ... ....

    • Proposed as answer by TempPerson Thursday, January 10, 2013 1:20 AM
    • Unproposed as answer by TempPerson Thursday, January 10, 2013 1:20 AM
    Sunday, July 15, 2012 3:36 PM
  • Hello,

    Please proceed like that:

    • Run chkdsk /r /f and sfc /scannow
    • Reset Windows Update components
    • Run System Update Readiness tool for your OS
    • Disable all security software in use
    • Perform a cleanup boot

    Once done, check results.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Sunday, July 15, 2012 4:05 PM
  • Hello,

    Please proceed like that:

    • Run chkdsk /r /f and sfc /scannow
    • Reset Windows Update components
    • Run System Update Readiness tool for your OS
    • Disable all security software in use
    • Perform a cleanup boot

    Once done, check results.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    How do you "Reset Windows update components" for Win2008 R2 x64?

    Sunday, July 15, 2012 10:05 PM
  • >>>How do you "Reset Windows update components" for Win2008 R2 x64?

    Here is the way http://support.microsoft.com/kb/971058


    Regards, Ravikumar P

    Sunday, July 15, 2012 10:25 PM
  • Tried that.  It said the software was not compatible with my system's configuration.  I suspect that is a Windows 7 tool.  My system is running Win 2008 R2 x64.

    Sunday, July 15, 2012 10:29 PM
  • The above KB971058 is for window7 & windows 2008 R2 as well. Only thing you have to do is Click here to view or hide detailed information you can find below info.

    10. If you are running Windows Vista or Windows Server 2008, clear the BITS queue. To do this, type the following command at a command prompt, and then press ENTER:

    bitsadmin.exe /reset /allusers



    Regards, Ravikumar P

    Sunday, July 15, 2012 10:49 PM
  • Hi,

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Monday, July 16, 2012 7:46 AM
  • Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

     

    Having problems with this step.  I goto that link and run the Microsoft Fix it tool and get the following error:

    "This troubleshooter does not apply to your system.  We're sorry, but this troubleshooter is not compatible with your current system's configuration."

    Monday, July 16, 2012 5:19 PM
  • Hi,

    If the tool cannot work, please try to use the steps manually on the KB article 971058.

    If the issue persists, please continue to perform the other suggestions on my previous post.

    Regards,


    Arthur Li

    TechNet Community Support

    Tuesday, July 24, 2012 4:40 AM