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Windows update encountered and error code 8007005

    Question

  • I tried to install my windows updates and encounter an unknown error  Code 8007005. Help?
    Wednesday, May 30, 2012 9:19 PM

Answers

  • Hi,

     

    Please refer to the following Microsoft KB article:

    Error: 0x80070005 when you try to install updates using Microsoft Update or Windows Update

    http://support.microsoft.com/kb/968003

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Wednesday, June 06, 2012 4:05 AM

All replies

  • Hi, please provide more information about update process

    Do you update via WSUS or trying manually install update, this error occurs on one or more PC's for all updates or for specific one?

    Error 8007005 it's access denied error  related with permissions

    Thursday, May 31, 2012 5:49 AM
  • Hi,

     

    Please refer to the following Microsoft KB article:

    Error: 0x80070005 when you try to install updates using Microsoft Update or Windows Update

    http://support.microsoft.com/kb/968003

     

    Generally, we can perform the following troubleshooting suggestions to troubleshoot the Windows Update issue:

     

    Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

     

    Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

     

    Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

     

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

     

    Suggestion 4: Run the System Update Readiness tool (Checksur.exe) to scan and repair the system files. If some files cannot be repaired automatically, you may replace them manually. For more information, please refer to the following Microsoft KB and TechNet articles:

     

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    http://support.microsoft.com/kb/947821

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Suggestion 5: Run SFC /Scannow to scan and repair the system files. If some corrupted files cannot be repaired, you may manually replace them. For more information, please read the following Microsoft KB article:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Suggestion 6: Perform an In-Place upgrade to repair the whole system.

     

    Regards,


    Arthur Li

    TechNet Community Support

    Wednesday, June 06, 2012 4:05 AM