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Smart Card Logon Event ID 5, 7, & 17 - An error occurred while retrieving a digital certificate from the inserted smart card

    Question

  • We are having a lot of event id 5 smart card logon issues on 2008 R2 server.

    We are using Active Client 6.2.0.119, we also tried patch 120, 124, and 126.

    Here are some of the errors we are getting...

    Event ID 5  -  Smart Card Logon

    1. An error occurred while retrieving a digital certificate from the inserted smart card. An internal error has been detected, but the source is unknown.

    2. An error occurred while retrieving a digital certificate from the inserted smart card. The smart card has been reset, so any shared state information is invalid.

    3. An error occurred while retrieving a digital certificate from the inserted smart card. The security token does not have storage space available for an additional container.

    4. An error occurred while retrieving a digital certificate from the inserted smart card. The Smart card resource manager is not running.

     

    Event ID 7  -  Smart Card Logon

    1. An error occurred while signing a message using the inserted smart card: An internal error has been detected, but the source is unknown.

    2. An error occurred while signing a message using the inserted smart card: An internal error has been detected, but the source is unknown.

     

     Event ID 17  -  Smart Card Logon

     

    1. An error occurred while decrypting a message: An unexpected card error has occurred.

     

    Why is 2008 R2 having so many errors with smart cards?

    Any Ideas out there?

     

    Friday, September 16, 2011 4:21 PM

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