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Error code 1000007f, parameter1 00000008, parameter2 f5b47fe0, parameter3 00000000, parameter4 00000000

    Question

  • Hi,

     

    I'm having issue where server hung and rebooting by itself. Could anyone help me on this?

     

    OS: Windows Server 2003 R2 Enterprise Edition SP2

     

    Wednesday, November 16, 2011 6:31 AM

Answers

  • Check this article.

    To troubleshoot we need to see the dump files.

    Share the dump file, if files are too large use sky drive.

     

    Thanks

    Wednesday, November 16, 2011 7:08 AM
  •  To find the root cause of the problem you may need to analyze the dump files with Debugging Tools. You can install it and it’s Symbol Packages from the following link:

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    http://www.virmansec.com/blogs/skhairuddin
    Wednesday, November 16, 2011 7:39 AM

All replies

  • Check this article.

    To troubleshoot we need to see the dump files.

    Share the dump file, if files are too large use sky drive.

     

    Thanks

    Wednesday, November 16, 2011 7:08 AM
  •  To find the root cause of the problem you may need to analyze the dump files with Debugging Tools. You can install it and it’s Symbol Packages from the following link:

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     


    http://www.virmansec.com/blogs/skhairuddin
    Wednesday, November 16, 2011 7:39 AM
  • Hi,
     
    1000007f - UNEXPECTED_KERNEL_MODE_TRAP_M - based on the parameters a
    double fault occurred, but I'd need to take a look at the dump files to
    troubleshoot further. If you want to work through this process, I wrote
    a general debugging post
     
     
    If you'd like me to take a look at the dumps, please post them to
    skydrive and post a link.
     
     

    -- Mike Burr
    Technology
    Tuesday, November 22, 2011 2:30 AM
  • Hi Mike,

     

    Thanks for your help. I've upload the dump file to skydrive with below path.

    https://skydrive.live.com/redir.aspx?cid=b8d7c2a4bcbac870&resid=B8D7C2A4BCBAC870!103

     

    Regards,

    Tuesday, November 22, 2011 4:16 AM