none
Windows Server 2008 R2 - Remote Desktop Connection - Black Screen

    Question

  • Hi

    I asked this question in the Windows Server Forums but I was informed that I may receive more help here.

    http://social.technet.microsoft.com/Forums/en/winservergen/thread/935b1020-973f-4c84-9d96-0275fc5584d4

    We are trying to connect to a system running Windows Server 2008 R2 but once the log in credentials are entered it goes through the logging in process but then the screen just pauses on a black screen. The system is totally unresponsive and is almost frozen. We tried disabling the persistent bitmap caching, logging on from a different location and also other options like altering the display settings. 

    Could we receive some assistance on this issue as soon possible please? Thanks.

    Thursday, July 12, 2012 3:05 PM

Answers

  • Hi,

    Thanks for your question.

    After go through the previous post, I know the problematic server is a virtual machine and has low performance. Can we assign more hardware resource for this server? Such as, CPU and Memory. Did you install any anti-virus software on the server? Please try to temporarily disable it, and perform a clean boot on the server to see if the issue still persists. Also check the Task Manager to see which process takes the memory resources.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Best Regards,

    Aiden


    Aiden Cao

    TechNet Community Support

    Monday, July 16, 2012 6:44 AM