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Update Error 0x80073712 on KB 2518869 - Windows Server 2008 R2 SP1

    Question

  • Hello everyone,

    I've got a problem installing the KB2518869 Update "Security Update for .NET Framework 3.5.1 for Windows 7 and windows SErver 2008 R2 SP1 for x64 based Computers". Whenever I try to install said update - either via Windows Update or via MSU package - I get the Error Code 0x80073712. Here the excerpt from the WindowsUpdate.log:

    2011-06-28	10:34:12:733	7004	134c	Handler	:::::::::::::
    2011-06-28	10:34:12:733	7004	134c	Handler	:: START :: Handler: CBS Install
    2011-06-28	10:34:12:733	7004	134c	Handler	:::::::::
    2011-06-28	10:34:12:733	7004	134c	Handler	Starting install of CBS update F19C3E47-DFA6-4B11-8925-2543FA3D6B15
    2011-06-28	10:34:12:811	7004	134c	Handler	CBS package identity: Package_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0
    2011-06-28	10:34:12:811	7004	134c	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\96f0dd55ac67f04f8efba8b987054dba\windows6.1-kb2518869-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\96f0dd55ac67f04f8efba8b987054dba\inst
    2011-06-28	10:34:28:209	7004	1a3c	Handler	FATAL: CBS called Error with 0x80073712, 
    2011-06-28	10:34:28:505	7004	134c	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073712
    2011-06-28	10:34:28:521	7004	134c	Handler	:::::::::
    2011-06-28	10:34:28:521	7004	134c	Handler	:: END :: Handler: CBS Install
    2011-06-28	10:34:28:521	7004	134c	Handler	:::::::::::::

    From what I've figured out, the error claims that the component store is inconsistent. Trying to run the Windows Check System Update Readiness tool did find the Component Store Error but was unable to fix it:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 12.0
    2011-06-28 10:18
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    (f)	CSI Manifest Failed Catalog Check	0x00000000	winsxs\Manifests\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.17559_none_06bd3f7ceb8314fe.manifest	x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.17559_none_06bd3f7ceb8314fe	
    
    Summary:
    Seconds executed: 654
     Found 1 errors
     CSI Manifest Failed Catalog Check Total count: 1
    
    Unavailable repair files:
    	winsxs\manifests\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.17559_none_06bd3f7ceb8314fe.manifest
    
    
    

    Since I don't know how to continue from here on, I'd appreciate any help.

    Yours,
    David.

    Tuesday, June 28, 2011 8:43 AM

Answers

  • Hi,

     

    Please refer to the following Microsoft TechNet article for further troubleshooting suggestions:

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by David Faber Wednesday, June 29, 2011 6:52 AM
    Wednesday, June 29, 2011 3:10 AM
    Moderator

All replies

  • Hello,

    try proceeding like that:

    • Run chkdsk /r /f and sfc /scannow
    • Download and intsall System Update Readiness tool for your OS
    • Reset Windows Update components
    • Disable all security softwares

    If this does not help, perform a repair install of your OS.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, June 28, 2011 8:52 AM
  • Did you saw this Kb article ?

    http://support.microsoft.com/kb/931712


    http://www.virmansec.com/blogs/skhairuddin
    Tuesday, June 28, 2011 8:54 AM
  • Hi,

     

    Please refer to the following Microsoft TechNet article for further troubleshooting suggestions:

     

    Advanced guidelines for diagnosing and fixing servicing corruption

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by David Faber Wednesday, June 29, 2011 6:52 AM
    Wednesday, June 29, 2011 3:10 AM
    Moderator
  • Thank you Arthur,

    following the procedure described in step 2 of the TechNet article helped me resolve the problem by replacing the corrupt .manifest file via the ChechSUR tool. Afterwards the update was installed correctly.

    Best Regards,
    David



    Wednesday, June 29, 2011 6:52 AM