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Setup cannot continue because one or more prerequisites required to install KB982109 failed

    Question

  • Hi,

    I am required to install KB982109 in order to update the mpio.sys to a later version in order to install a netapp client.
    On windows 2003 r2 enterprise with sp2, I get "Setup cannot continue because one or more prerequisites required to install KB982109 failed"

    Looking on the techie page for KB982109 the only prereq is Windows 2003 r2 SP2 in which the server already has.

    The full error is here:

    [KB982109.log]
    0.516: ================================================================================
    0.516: 2011/12/08 11:55:55.598 (local)
    0.516: c:\ff706f45736c81b2720e54a30d9eed82\update\update.exe (version 6.3.4.1)
    0.516: Hotfix started with following command line:
    0.516: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.563: ProductType is Present
    0.563: SYSTEM\CurrentControlSet\Control\ProductOptions\ProductType is Not Equal To Specified Value
    0.563: Condition succeeded for section Prereq.XPAMDInstallBlock.Section in Line 1 of PreRequisite
    0.563:  C:\WINDOWS\system32\DRIVERS\mpio.sys is Present
    0.563: FileVersion of C:\WINDOWS\system32\DRIVERS\mpio.sys is Less Than 1.22.3790.2358
    0.563: Second Condition in Test.MPIOInstallBlock.Section Failed
    0.563: Condition Check for Line 2 of PreRequisite returned FALSE
    0.578: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.578: KB982109 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB982109 failed. For More details check the Log File c:\windows\KB982109.log
    0.578: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.578: Setup cannot continue because one or more prerequisites required to install KB982109 failed. For More details check the Log File c:\windows\KB982109.log
    12.782: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB982109 failed. For More details check the Log File c:\windows\KB982109.log
    12.782: User Input: OK
    12.782: Update.exe extended error code = 0xf0f4
    12.782: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    Please advise a fix or workaround

    Thanks in advance,

    Mark.

    Wednesday, February 22, 2012 3:56 PM

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