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Windows Update Won't Install KB2518295

    Question

  • I get this error in my System log when I try to install the update for KB2518295:

    Installation Failure: Windows failed to install the following update with error 0x8007f0f4: Security Update for Windows Server 2003 x64 Edition (KB2518295).  Any suggestions?

    Monday, January 09, 2012 8:49 PM

All replies

  • Hi,

     

    What’s the version of operating system are you using?

     

    By the way, please check the following KBs to see whether you can resolve the issue.

     

    http://support.microsoft.com/kb/958051

     

    http://support.microsoft.com/kb/981198

     

     

    Best Regards,

    Vincent Hu

     

     

    Tuesday, January 10, 2012 1:50 PM
  • I am using Windows Server 2003 x64 Edition.  I've tried the suggestions in both of those links, but nothing has worked.  I have this in my KB2518295.log in the %systemroot% folder.  The interesting thing is this log says that a prerequisite is required for this update and to check this log for details, but this log doesn't say what the prerequisite is.

     

    10.672: ================================================================================
    10.688: 2012/01/09 14:44:04.906 (local)
    10.688: C:\WINDOWS\SoftwareDistribution\Download\e2ee30d63126812a664ccb5500658b91\update\update.exe (version 6.3.4.1)
    10.734: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    10.734: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    10.734: Hotfix started with following command line: -q -z -er /ParentInfo:0081fd3e461a1b4b9d9b156e1d08c03e
    10.734: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    10.859: Return Value From IsWebEnrollmentRoleEnabled = 0
    10.859: IsWebEnrollmentRoleEnabled returned value( 0x0 ) which is Not Equal To 0x1
    10.859: Condition Check for Line 1 of PreRequisite returned FALSE
    10.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    10.875: KB2518295 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2518295 failed. For More details check the Log File c:\windows\KB2518295.log
    10.891: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    10.891: Setup cannot continue because one or more prerequisites required to install KB2518295 failed. For More details check the Log File c:\windows\KB2518295.log
    10.891: Update.exe extended error code = 0xf0f4

    Tuesday, January 10, 2012 10:07 PM
  • Any other ideas on this issue?
    Monday, January 16, 2012 8:00 PM
  • Hello,

    Do you have SP2 installed? If not, install it and try again. More here: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26328



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. 

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    Monday, January 16, 2012 9:17 PM
  • Here you can find the required information:

    http://support.microsoft.com/kb/2518295

    File should be edited before update install. 

    Wednesday, January 18, 2012 8:13 AM
  • I already have SP2 installed.  I downloaded the patch and ran it manually and got the log entries below.  Enachi's recommendation from that KB article doesn't really apply because it requires the update to already be installed, but I can't get it that far.

     

    7.031: ================================================================================
    7.031: 2012/01/19 15:41:00.132 (local)
    7.031: d:\fda6a79b231358866af090ac74a0\update\update.exe (version 6.3.4.1)
    7.063: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    7.078: Hotfix started with following command line:
    7.078: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    7.203: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f
    7.235: Return Value From IsWebEnrollmentRoleEnabled = 0
    7.235: IsWebEnrollmentRoleEnabled returned value( 0x0 ) which is Not Equal To 0x1
    7.235: Condition Check for Line 1 of PreRequisite returned FALSE
    7.235: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    7.235: KB2518295 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2518295 failed. For More details check the Log File c:\windows\KB2518295.log
    7.266: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    7.266: Setup cannot continue because one or more prerequisites required to install KB2518295 failed. For More details check the Log File c:\windows\KB2518295.log
    12.672: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2518295 failed. For More details check the Log File c:\windows\KB2518295.log
    12.672: User Input: OK
    12.672: Update.exe extended error code = 0xf0f4
    12.672: Update.exe return code was masked to 0x643 for MSI custom action compliance.

     

    Thursday, January 19, 2012 9:44 PM
  • Hi,

    as per Vincent's suggestion for kb958051 method #5, does msi logging reveal any further detail?

    You may need to log a case, or, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates. 

    There is no charge for support calls that are associated with security updates.


    Don
    Friday, January 20, 2012 12:03 AM