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If download links are broken on microsoft.com, how to report, and is there an alternate download?

    Question

  • There is a page to download language packs for XP, Server 2003, etc., at the following link:

    www.microsoft.com/en-us/download/details.aspx

    On that page, every "Download" button is broken. In Firefox/Chrome, you get 404 File Not Found errors. In IE 8/9, you get an Open/Save/Cancel dialog, but no matter which option you select, you get "the requested site is unavailable" or similar.

    Two questions:

    1) How should a user (any user) report broken links on microsoft.com? The lack of a "report problems with this page" link is troubling for a company of Microsoft's caliber.

    2) Is there an alternative location to download those language packs?

    Thanks,
    Mike

    Saturday, February 02, 2013 8:34 PM

Answers

All replies

  • Hi,

    I would call/email/tweet MS Customer Service: http://support.microsoft.com/contactus/?ws=mscom

    I don't have the problem you're reporting.
    But I'm also not sure exactly what you're looking for?
    The MUI for WinXP?
    A specific LIP for XP?

    is this any help? http://windows.microsoft.com/en-US/windows/language-packs#lptabs=xp 
    or http://www.microsoft.com/about/corporatecitizenship/en-us/community-tools/llp.aspx


    Don
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    Sunday, February 03, 2013 2:23 AM
  • Sorry, the forum software stripped out my URL. Let me try again:

    https://www.microsoft.com/en-us/download/details.aspx?id=31167

    That specific page has the files I want to download. Every Download button on the page is broken. I'm looking to report it to someone who can fix it, and find an alternative location for the files.

    Thanks, and sorry about the confusion.

    Mike


    (Oh, and MS Customer Service threw up their hands and said I should post on the Technet forums. Apparently, there is no internal method of reporting microsoft.com errors any more than there are external methods, if Customer Service is to be believed.)
    • Edited by mstockman Sunday, February 03, 2013 3:13 AM
    Sunday, February 03, 2013 3:10 AM
  • alternatively you may try downloading the language packs for Windows xp from here 

    http://windows.microsoft.com/en-GB/windows/language-packs#lptabs=xp


    http://www.arabitpro.com

    Sunday, February 03, 2013 5:44 AM
  • Sorry, the forum software stripped out my URL. Let me try again:

    https://www.microsoft.com/en-us/download/details.aspx?id=31167

    That specific page has the files I want to download. Every Download button on the page is broken. I'm looking to report it to someone who can fix it, and find an alternative location for the files.

    Thanks, and sorry about the confusion.

    Mike


    (Oh, and MS Customer Service threw up their hands and said I should post on the Technet forums. Apparently, there is no internal method of reporting microsoft.com errors any more than there are external methods, if Customer Service is to be believed.)

    Odd, if logging a case with CSS can't get a result, there's not much hope, I'd say.

    I checked my MSDN downloads, nothing obviously equivalent to what you seek (which is not that surprising, given you seem to be after some very ancient XP embedded stuff that only applies to pre-SP1)

    a big bunch of stuff was archived off the MS DLC a while back. some of it was restored (the bits people wanted at the time). I did pass the issue on to my MS TAM. not sure my complaint had any involvement in getting the downloads restored though ;)


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Sunday, February 03, 2013 7:23 AM
  • Thank you, but unfortunately the page you linked to is missing the exact language packs that are on the page I provided. I appreciate the information, though.
    Sunday, February 03, 2013 1:56 PM
  • Thanks, Don. My understanding is that the language packs there were also appropriate for use in Windows 2003 Server, which is where I'm really looking to add support for those languages. If that's wrong, this whole question (while irritating) is moot. Can you clarify?
    Sunday, February 03, 2013 1:58 PM
  • I've never had to cater for languages other than English (specifically English-Australia), so I've no first-hand experience, but as best I can tell from my reading, I don't think those downloads are suitable for XP nor WS2003 - only suitable for XPe.

    refer http://technet.microsoft.com/en-us/library/bb457045.aspx

    If you are not dealing with a localised version of Windows XP/2003, then you seem to need the MUI which you would apply on top of the English version of XP/2003.
    http://technet.microsoft.com/en-us/library/bb457101.aspx

    Windows language support, takes a different approach than Office does. And, the methods have varied over time/versions.


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)


    • Edited by DonPick Sunday, February 03, 2013 9:00 PM
    Sunday, February 03, 2013 8:49 PM
  • Sorry, the forum software stripped out my URL. Let me try again:

    https://www.microsoft.com/en-us/download/details.aspx?id=31167

    That specific page has the files I want to download. Every Download button on the page is broken. I'm looking to report it to someone who can fix it, and find an alternative location for the files.

    Thanks, and sorry about the confusion.

    Mike


    (Oh, and MS Customer Service threw up their hands and said I should post on the Technet forums. Apparently, there is no internal method of reporting microsoft.com errors any more than there are external methods, if Customer Service is to be believed.)

    Had exactly the same experience after contacting MS Cust Services UK about a different broken link. (Miss the days when you could just send an email to "Webmaster@..." - on the other hand, might just give that a try...)

    [follow-up] Nope - don't try that - no such address

    • webmaster@microsoft.com The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk. 
    • The following organization rejected your message: mail.microsoft.com
    • Edited by -NathanR- Thursday, April 04, 2013 4:12 PM
    Thursday, April 04, 2013 4:05 PM