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Security Update for Windows XP (KB2481109) failed installation

    Question

  • Security Update for windows XP (KB2481109) always failed. I attempted to install it many times but it's always failed. I need to know how to fix this problem. Please...^_^

    Friday, April 08, 2011 2:48 AM

Answers

  • Thanks Lawrence for replying to my thread. By the way, three days ago my windows updates is working again which I'm very surprised since KB2481109 still failed to install till now. I was wondering how did it happen. I have read in other thread forums that when this security update KB2481109 did not install you cannot install new security updates. But it working now.....without KB2481109.

    rosewhip^_^
    Monday, April 18, 2011 5:05 AM
  • Thanks Lawrence,

    Remote Desktop is not actually in use, so I wait for a future update.


    sebsig
    Wednesday, April 20, 2011 2:30 PM

All replies

  • I have the same problem. Installation attempt created a log file with the following contents:

    2011/04/14 21:14:47.093 (local)
    C:\WINDOWS\SoftwareDistribution\Download\595a5dfa37426174c2b8b1e0b2e4ea51\update\update.exe (version 6.3.13.0)
    Hotfix started with following command line: /si /ParentInfo:b9eb1e932351c54aad741ebb85962ee7
    In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    C:\WINDOWS\system32\mstscax.dll is Present
    Condition succeeded for section Presence.RDCInstallBlock.Section in Line 1 of PreRequisite
    FileVersion of C:\WINDOWS\system32\mstscax.dll is Less Than 6.0.6001.0
    Fist Condition in Test.RDCInstallBlock.Section Failed
    Condition Check for Line 2 of PreRequisite returned FALSE
    ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    KB2481109 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\windows\KB2481109.log
    ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\windows\KB2481109.log
    Update.exe extended error code = 0xf0f4



    Friday, April 15, 2011 10:12 AM
  • Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\windows\KB2481109.log


    The key would to be to find out what prerequisite is missing.

    This seems to be a good clue:

    FileVersion of C:\WINDOWS\system32\mstscax.dll is Less Than 6.0.6001.0

    MSTSCAX.DLL is a component of the Remote Desktop Client.

    Does this machine have the current OS Service Pack installed?

     


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Friday, April 15, 2011 7:15 PM
    Moderator
  • Also, the text of KB2481109 has some very specific notes with regard to remediations requird as a result of certain installation failure scenarios. I would suggest reading KB2491109 thoroghly.

    To wit: When KB956744 (MS09-044) has been installed, another HOTFIX: KB967885, may be required to allow KB2481109 to install successfully.

    Also, since this is a Remote Desktop update, appropriate consideration should be given as to whether Remote Desktop is actually in use on the target systems. If Remote Desktop is not being used, then it's arguable whether you even need to install KB2481109 (MS11-017). An equally functional option is to just leave MS11-017 uninstalled until the complications have been resolved and a more stable update is available.

    However, where Remote Desktop functionality is required, most likely you'll need to install KB967885 and then install KB2481109.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2011)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    My Blog: http://onsitechsolutions.spaces.live.com
    Friday, April 15, 2011 8:12 PM
    Moderator
  • Thanks Lawrence for replying to my thread. By the way, three days ago my windows updates is working again which I'm very surprised since KB2481109 still failed to install till now. I was wondering how did it happen. I have read in other thread forums that when this security update KB2481109 did not install you cannot install new security updates. But it working now.....without KB2481109.

    rosewhip^_^
    Monday, April 18, 2011 5:05 AM
  • Thanks Lawrence,

    Remote Desktop is not actually in use, so I wait for a future update.


    sebsig
    Wednesday, April 20, 2011 2:30 PM
  • Is there a solution to this problem????

     

    • Proposed as answer by henrygray Thursday, September 22, 2011 11:53 AM
    • Unproposed as answer by henrygray Thursday, September 22, 2011 11:53 AM
    Saturday, May 28, 2011 8:26 AM
  • KB2481109 is continually trying to update but failing.

    I tried reinstalling remote desktop, but it said I already had a later version.

    Can you help ?  Thanks, Leslie

     

     

    Tuesday, July 12, 2011 7:24 AM
  • KB2481109 is continually trying to update but failing.

    The key is to determine why its failing.

    As noted above, one reason it can fail is because certain prerequisites are missing (that the package fails to properly test for before reporting itself as isInstallable).

    I tried reinstalling remote desktop, but it said I already had a later version.

    But do you have the latest version is the important question.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, May 17, 2013 8:33 PM
    Moderator