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Ping request could not find host in Windows 7/8

    Question

  • I have the following settings:

    -----------------------------------------------

    Windows XP:

    Client-Name: XP
    IP: 192.168.2.3
    Subnet: 255.255.255.0
    Gateway: 
    Primary DNS: 192.168.2.2
    Secondary DNS: 192.168.2.1

    -----------------------------------------------

    Windows 7:

    Client-Name: XP
    IP: 192.168.2.3
    Subnet: 255.255.255.0
    Gateway: 
    Primary DNS: 192.168.2.2
    Secondary DNS: 192.168.2.1

    -----------------------------------------------

    The DC is configured forwarders and resolved correctly.
    The computer solves  domains WXP using PING/NSLOOKUP correctly.
    The computers with windows7/8 does not solve the PING but if NSLOOKUP OK

    That can happen?

    -----------------------------------------------

    Windows XP:

    C:\Users\admin>ping www.ibm.com

    Pinging e3062.x.akamaiedge.net [23.54.88.41] with 32 bytes of data
    Reply from 23.222.42.177: bytes=32 time=80ms TTL=56
    Reply from 23.222.42.177: bytes=32 time=88ms TTL=56

    C:\Users\admin>nslookup www.ibm.com
    Server:  dc.domain.local
    Address:  192.168.2.2

    Non-authoritative answer:
    Name:    e3062.x.akamaiedge.net
    Address:  23.54.88.41
    Aliases:  www.ibm.com
              www.ibm.com.cs186.net
              www.ibm.com.edgekey.net

    -----------------------------------------------

    Windows 7:

    C:\Users\admin>ping www.ibm.com

    Ping request could not find host www.ibm.com. Please check the name and try again.

    C:\Users\admin>nslookup www.ibm.com
    Server:  dc.domain.local
    Address:  192.168.2.2

    Non-authoritative answer:
    Name:    e3062.x.akamaiedge.net
    Address:  23.54.88.41
    Aliases:  www.ibm.com
              www.ibm.com.cs186.net
              www.ibm.com.edgekey.net

    THANKS!!!

    Monday, February 17, 2014 7:48 PM

All replies

  • Hi,

    Based on my experience, Ping sends ICMP ECHO_REQUEST packets to any network addressable host while Nslookup queries the DNS server to obtain a domain name or an IP address. You can use tracert commands to see the path that how the packet reach to the destination. Or you can use Network monitor to capture packets to find the root reason.

    Best regards,

    Susie


    Tuesday, February 18, 2014 7:45 AM
    Moderator
  • But that is the difference between XP and 7?, Both are not gateway and one resolved correctly
    Saturday, February 22, 2014 6:55 PM
  • Hi,

    Can you ping 23.54.88.41 on your windows 7 computer? It seems that it cannot solve the name when using ping commands on windows 7 computer. I recommmend you to capture packects on the windows 7 computer when pingping.

    Since you have no default gateway and 23.54.88.41 is not in the same subnet with your computer, generally it cannot be able to ping. Can you post the result of "route print"  or "tracert www.ibm.com" on both of the computers?

    Best regards,

    Susie

    Wednesday, February 26, 2014 11:58 AM
    Moderator