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No working USB ports and BUGCODE_USB_ERROR bluescreen on restart.

    Question

  • Hopefully someone will be able to point me in the right direction to resolve my issues.

    Thanks in advance for any help.

    My PC is a HP Workstation xw8600.  I can get more specific on the hardware config if need be.

    For the last 3-4 weeks, I had been getting a bluescreen crash on reboot, with the error code BUGCODE_USB_ERROR.

    I also have lost all use of my USB ports.

    I cannot get them working, here are the steps I've tried:
    Uninstalled all USB devices in device manager, and restarted, allowing windows to reinstall.  Completed sucessfully, but no change in my problems.
    Updated chipset drivers, no change.

    I had found some information about Vista users having the same issues, and even found a microsoft update rollup that would probably fix my problems, but it was ONLY for vista, not for server 2008, so I could not install.

    link to update:
    http://support.microsoft.com/kb/941600

    Thanks for any help again!

     
    Wednesday, August 20, 2008 5:45 PM

Answers

  •  

    Hi Customer,

     

    I fully understand your concerns. Before we go any further, I’d like to confirm the exact error that you received. Is it BUGCODE_USB_DRIVER? If so, I suggest that you request and install the following USB related hot fix for Windows Server 2008 to see whether it works.

     

    956388  Stop error when a Windows Vista-based or Windows Server 2008-based computer enters sleep mode: "Stop 0x000000FE BUGCODE_USB_DRIVER"

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;956388

     

    Meanwhile, you may refer to the following link to check the reason for BUGCODE_USB_DRIVER issue:

    Bug Check 0xFE: BUGCODE_USB_DRIVER

    http://msdn.microsoft.com/en-us/library/ms797153.aspx

     

    However, please understand that we need to analyze the memory dump file to locate the root cause definitely. If it is possible, we still suggest you contacting Microsoft Customer Support Service directly. By the way, I’d like to let you know that Microsoft provides free Windows Update support. If you encounter any Windows Update related issues in the future, you may submit a free support request from the following link:

     

    https://support.microsoft.com/common/international.aspx?rdpath=1&gprid=6527


    Laura Zhang - MSFT
    • Marked as answer by David Shen Monday, September 01, 2008 5:58 AM
    Thursday, August 28, 2008 4:45 AM
  •  

    I am sorry to hear that this problem continued even after we installed the hot fix. Thank you for providing the bug number.

     

    USB Bugcheck 0xfe, 0x00000008, 0x00000006, 0x00000006, <arg4>

     

    • USBHUB_TRAP_FATAL_TIMEOUT

    • Header Text

    A fatal error has occurred in the USB hub driver.

    • Description

    This bugcode occurs if a wait times out from a condition that usbhub driver cannot recover from. Ag3 is the timeoutcode, this indicates where the timeout occurred. Arg4 is a context that is specific to the value of Arg3.

    • Args

    • Arg1=0x00000008

    USBBUGCODE_RESERVED_USBHUB

    • Arg2=0x00000006

    USBHUB_TRAP_FATAL_TIMEOUT

    • Arg3= TimeoutCode

    The TimeoutCode indicates PCE_Action function where the timeout occured.

     

    1=Timeout_SyncResumePort, arg4=PHUB_PORT_DATA

    2=Timeout_PCE_Suspend_Action0, arg4=PHUB_PORT_DATA

    3=Timeout_PCE_Suspend_Action1, arg4=PHUB_PORT_DATA

    4=Timeout_PCE_Suspend_Action2, arg4=PHUB_PORT_DATA

    5=Timeout_PCE_Suspend_Action3, arg4=PHUB_PORT_DATA

    6=Timeout_PCE_Disable_Action, arg4=PHUB_PORT_DATA

    7=Timeout_PCE_Close_Action, arg4=PHUB_PORT_DATA

    8=Timeout_SSP_Disable_Action, arg4=PSTATE_CONTEXT

    9=Timeout_SysPowerSx_Action, arg4=PSTATE_CONTEXT

     

    • Arg4=0

    Depends on Arg3, usually a pointer to an internal usbhub data structure.

     

    I double checked our bug and incident knowledge base. The only remaining reported BUGCODE_USB_DRIVER error is caused by incompatible BIOS/firmware of some HP computers. I understand that you have updated firmware. As this is one of the most possible cause, I suggest that you reapply it if it is possible.

     

    As for Windows Update support, they generally will not analyze the dump file and they will focus on Windows Update issue. Thank you for your understanding.


    Laura Zhang - MSFT
    • Marked as answer by David Shen Monday, September 01, 2008 5:58 AM
    Friday, August 29, 2008 2:22 AM
  • The 10/16/08 windows updates corrected my problem.

    All USB ports are now working.

    Thanks for the help.
    • Marked as answer by RJanus Friday, October 17, 2008 3:58 PM
    Friday, October 17, 2008 3:58 PM

All replies

  • I've had the same problems with HP Servers which required a bios update before running smoothly. I did not have to upgrade the drivers, so check if there's a new bios available for your workstation.
    Technet Forums Moderator | Senior Specialist
    Friday, August 22, 2008 11:35 AM
  • I updated my BIOS to the newest version, and I still have no working USB ports.  I haven't had the bluscreen crash on restart yet, but that i a more sparatic problem.

    All of my issues start around the time of the server 2008 sp1 update.  I began having the USB issues and USB bluescreen crash.

    After last weeks server 2008 updates, I started having a memory issue in Windows.  The memory use will grow (not in processes, but in the total physical usage and page file), until I am at 95% physical used (1.8 GB), and 2.5GB page file.  The PC will slow to a crawl until I restart.  Once, it corrected itself, and was able to dump the memory use, but normally I have to restart.  I can make another topic about this problem, but I wasn't sure if they could be related or not...
    Friday, August 22, 2008 12:50 PM
  • So after the BIOS update, there is a new problem that is very related to the original issue.

    Before the BIOS update, I tried completely uninstalling all USB devices from device manager, and restarting, so they reinstall.  I had no success with this.  I could uninstall, reinstall, but no change in the problem.

    Now, I can uninstall the first 4 of these devices:
    Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2688
    Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2689
    Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268A
    Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268B

    But not the last 1:
    Intel(R) 631xESB/6321ESB/3100 Chipset USB2 Universal Host Controller - 268C

    I believe this is the front panel USB port (with 2 plugs, for the USB2), and if I try to uninstall the device, or reinstall the drivers, I get the bluescreen crash immediatly, with the BUGCODE_USB_ERROR.
    • Edited by RJanus Friday, August 22, 2008 1:26 PM Elaborate
    Friday, August 22, 2008 1:25 PM
  • Hi RJanus,
     
    According to the error message, it seems to be an blue screen system crash issue and we need to analyze the crash dump file to solidly locate the root cause. Unfortunately, it is not effective for us to debug the crash dump file here in the forum. Therefore, I would like to suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with you.
     
    You may obtain the phone numbers for specific technology request please take a look at the web site listed below:
     
     
    Hope the issue will be resolved soon.

    David Shen - MSFT
    • Marked as answer by David Shen Wednesday, August 27, 2008 1:55 AM
    • Unmarked as answer by RJanus Wednesday, August 27, 2008 1:02 PM
    Monday, August 25, 2008 10:18 AM
  • Just to be clear...

    Microsoft releases an update that renders useless ALL of my USB capabilities, and I am supposed to pay them over $100-$200 to find out why THEIR update doesn't work with my hardware?????  This support should be free, since it was Microsofts update that cause the issue.  If it never worked, I would be dealing with HP, and they would not be charging me over $100 for this to be resolved...

    No thanks...  I will be downgrading my operating system, since obviosuly, this will never be resolved, and my money will be wasted.

    Thanks for the recommendations Joachim Nasslander

    Wednesday, August 27, 2008 1:01 PM
  •  

    Hi Customer,

     

    I fully understand your concerns. Before we go any further, I’d like to confirm the exact error that you received. Is it BUGCODE_USB_DRIVER? If so, I suggest that you request and install the following USB related hot fix for Windows Server 2008 to see whether it works.

     

    956388  Stop error when a Windows Vista-based or Windows Server 2008-based computer enters sleep mode: "Stop 0x000000FE BUGCODE_USB_DRIVER"

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;956388

     

    Meanwhile, you may refer to the following link to check the reason for BUGCODE_USB_DRIVER issue:

    Bug Check 0xFE: BUGCODE_USB_DRIVER

    http://msdn.microsoft.com/en-us/library/ms797153.aspx

     

    However, please understand that we need to analyze the memory dump file to locate the root cause definitely. If it is possible, we still suggest you contacting Microsoft Customer Support Service directly. By the way, I’d like to let you know that Microsoft provides free Windows Update support. If you encounter any Windows Update related issues in the future, you may submit a free support request from the following link:

     

    https://support.microsoft.com/common/international.aspx?rdpath=1&gprid=6527


    Laura Zhang - MSFT
    • Marked as answer by David Shen Monday, September 01, 2008 5:58 AM
    Thursday, August 28, 2008 4:45 AM
  • Thanks for your help Laura.

    I tried the hotfix, and that did not address any of my problems, it looked promising from the description though.

    I still have the bluescreen on driver uninstall, and the memory leak until 95% used, then I restart the PC and it bluescreens at the end of shitdown.

    I recorded the bluescreen information on the memoryleak->restart->bluescreen.

    It was the BUGCODE_USB_DRIVER error.  Here are the parameter:

    0x00000008
    0x00000006
    0x00000006
    0x85EFB000

    According to the link for BUGCODE reasons, it appears to be the Reserved issue...

    I will submit a request for free support due to update issues.  Can I submit the dump file through this service, or only through paid support?

    Thanks.
    Thursday, August 28, 2008 4:13 PM
  •  

    I am sorry to hear that this problem continued even after we installed the hot fix. Thank you for providing the bug number.

     

    USB Bugcheck 0xfe, 0x00000008, 0x00000006, 0x00000006, <arg4>

     

    • USBHUB_TRAP_FATAL_TIMEOUT

    • Header Text

    A fatal error has occurred in the USB hub driver.

    • Description

    This bugcode occurs if a wait times out from a condition that usbhub driver cannot recover from. Ag3 is the timeoutcode, this indicates where the timeout occurred. Arg4 is a context that is specific to the value of Arg3.

    • Args

    • Arg1=0x00000008

    USBBUGCODE_RESERVED_USBHUB

    • Arg2=0x00000006

    USBHUB_TRAP_FATAL_TIMEOUT

    • Arg3= TimeoutCode

    The TimeoutCode indicates PCE_Action function where the timeout occured.

     

    1=Timeout_SyncResumePort, arg4=PHUB_PORT_DATA

    2=Timeout_PCE_Suspend_Action0, arg4=PHUB_PORT_DATA

    3=Timeout_PCE_Suspend_Action1, arg4=PHUB_PORT_DATA

    4=Timeout_PCE_Suspend_Action2, arg4=PHUB_PORT_DATA

    5=Timeout_PCE_Suspend_Action3, arg4=PHUB_PORT_DATA

    6=Timeout_PCE_Disable_Action, arg4=PHUB_PORT_DATA

    7=Timeout_PCE_Close_Action, arg4=PHUB_PORT_DATA

    8=Timeout_SSP_Disable_Action, arg4=PSTATE_CONTEXT

    9=Timeout_SysPowerSx_Action, arg4=PSTATE_CONTEXT

     

    • Arg4=0

    Depends on Arg3, usually a pointer to an internal usbhub data structure.

     

    I double checked our bug and incident knowledge base. The only remaining reported BUGCODE_USB_DRIVER error is caused by incompatible BIOS/firmware of some HP computers. I understand that you have updated firmware. As this is one of the most possible cause, I suggest that you reapply it if it is possible.

     

    As for Windows Update support, they generally will not analyze the dump file and they will focus on Windows Update issue. Thank you for your understanding.


    Laura Zhang - MSFT
    • Marked as answer by David Shen Monday, September 01, 2008 5:58 AM
    Friday, August 29, 2008 2:22 AM
  • Thanks Laura.

    I'll start working on updating the BIOS firmware, and system drivers.

    I will try to find the firmware and drivers from intel, instead of HP for the motherboard.  This may work better, since I am up to date with HP's drivers.

    I will update this thread with any results or solutions.

    Thanks again!
    Tuesday, September 23, 2008 1:55 PM
  • The 10/16/08 windows updates corrected my problem.

    All USB ports are now working.

    Thanks for the help.
    • Marked as answer by RJanus Friday, October 17, 2008 3:58 PM
    Friday, October 17, 2008 3:58 PM