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Use Easy Connect is grayed out in Windows 2012

    Question

  • Since Windows 2012 doesn’t Remote Control/Shadow, we would like to use Remote Assistance/Easy Connect to control remote session to support our RD users. But whenever I try to run Remote Assistance, the Use Easy Connect is grayed out.

    I have enabled “Peer Name Resolution Protocol” (PNRP) as show the screenshot.

    The IPv6 is enabled. All 3 Windows 2012 servers have the same issue and all my Windows 7 and 8 computers don’t have this problem when using Remote Assistance. What could be the problem?


    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Monday, December 31, 2012 5:08 PM

Answers

All replies

  • Hi,

    I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
    Thank you for your understanding and support.

    Regards,

    Clarence

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, January 01, 2013 7:11 AM
    Moderator
  • Hi,

    Hi,

    Wish below posts/articles can help you:

    http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2general/thread/b427769d-ce57-468d-a341-a34ff1f269aa/
    http://technet.microsoft.com/en-us/library/cc753881(v=ws.10).aspx
    http://windows.microsoft.com/en-US/windows7/Why-cant-I-use-Easy-Connect-with-Windows-Remote-Assistance


    Besides, I couldn't see the screenshots you provided, could you please re-upload to us?

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, January 03, 2013 5:04 AM
  • 1. All servers are Windows 2012.

    2. All servers can access the Internet.

    • 3. Since we are use easy connect internally, it is not router involves.

    • 4. “Peer Name Resolution Protocol” (PNRP) has been enabled for all servers.

    • 5. IPv6 is enabled for all servers.

    • 6. Remote Assistance is allowed in the firewall and we also try to turn off the firewall for a test.

    • 7. This Use Easy Connect grayed out screenshot.

    • 8. This is the result of netsh interface teredo show state

    • Microsoft Windows [Version 6.2.9200]

      (c) 2012 Microsoft Corporation. All rights reserved.

      C:\Users\blin.CHICAGOTECH>netsh interface teredo show state

      Teredo Parameters

      ---------------------------------------------

      Type : enterpriseclient

      Server Name : teredo.ipv6.microsoft.com.

      Client Refresh Interval : 30 seconds

      Client Port : unspecified

      State : qualified

      Client Type : teredo client

      Network : managed

      NAT : restricted

      NAT Special Behaviour : UPNP: No, PortPreserving: Yes

      Local Mapping : 192.168.10.2:63812

      External NAT Mapping : 67.175.xxx.xxx:63812


    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Thursday, January 03, 2013 11:42 PM
  • I can't find any documentation that states it won't work, but I can find documentation in the built-in help stating that for Easy Connect to work, you must be running Windows 7, Windows 8, or Windows RT.  It's possible that it just doesn't work on Server. 

    If Easy Connect isn't working, check the following table for reasons why and solutions.

    Possible problems Solutions

    One or both of the PCs aren’t running Windows 7, Windows 8, or Windows RT.

    Install Windows 7 or Windows 8 or get a Windows RT PC.


    Don Geddes - SR Support Escalation Engineer - Remote Desktop Services - Printing and Imaging

    Friday, January 04, 2013 12:56 AM
  • That is correct that no document states the Easy Connect will run on Windows server 2012. However, someone from Microsoft did recommend to run Remote Assistance for remote control RD session since the TS Remote Control/Shadow has been removed from Windows 2012. Any suggestion to run remote control on RD session for supporting RD users?

    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Friday, January 04, 2013 1:37 AM
  • This really sucks.  I can't believe this feature / functionality has been removed from Server 2012.  I understand the security issues, but the least they could have done is to provide admin's with an alternate tool to accomplish the same...
    Tuesday, January 08, 2013 11:49 PM
  • Ok, figured it out. This is how to:

    How to use Easy Connect in Windows 2012 - Step by step with screenshots - http://www.howtonetworking.com/RemoteAccess/remoteassistance6.htm


    Bob Lin, MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    • Marked as answer by chicagotech Monday, January 28, 2013 6:10 AM
    Monday, January 28, 2013 6:10 AM
  • I tried this but my Server 2012 does not give the ADVANCED OPTION????

    GaryPharr

    Friday, February 01, 2013 12:39 AM
  • Try

    Ask for:msra.exe -SolicitedIM

    Offer: msra.exe -RAConnectionStringAsk

    Tuesday, June 18, 2013 9:18 AM