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Error code while backing up Windows 7: 0x81000037

    Question

  • Gentlemen,

    When backing up (incl system image) under Windows 7 Prof, I get the error code mentioned above. Tried to find an answer for a solution at Microsoft.com. Found several references, but these did not offer an understandable solution. (Reparse points, Junctions and deleting mounted volumes ????).

    -> Is it not simplier to overhaul the Windows 7 backup/restore function and make everybody happy by putting it in Windows Update ?

    Please advice.

    Kind regards,

    F. Deege

    Tuesday, October 11, 2011 11:07 AM

All replies

  • Hi,

     

    Firstly, you can take the following article about “issue 2”  to troubleshoot your issue and see if it works.

    This error is mostly caused if the backup include list has reparse point or mounted volumes. We can use the fsutil command to verify if there are any reparse points in your backup path.

    You have run CHKDSK on the volume to correct the reparse errors and would try a backup operation when you find some time. If the error still occurs, please feel free to reach me.

    http://support.microsoft.com/kb/973455#workaroundissue12

     

    Secondly, Before removing the Reparse point try to take the back up by stopping the Antivirus, SQL , etc. Many times the antivirus causes the issues. So stop the running processes and then take the backups. I know there is very less chance for success but before removing the reparse point from the library you should try this once. If you are not able to take backups even after stopping the process, then there is only way by removing the Reparse point.

     

    Thirdly, The underlying problem: Microsoft’s Security Essentials version 2:
    Security Essentials includes ‘real time protection’ to scan and detect viruses on your hard drive and will quarantine or an infected file, as a result the use of real time protection prevents the backup from completing.

    As for the solution, you can refer to this article as below:

    http://www.pagestart.com/win7br0x8100003701.html

     

    Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet

     

    Best regards,

    Jeff Ren


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, October 12, 2011 5:09 AM
  • any update?
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, October 14, 2011 9:25 AM
  • There is never an answer to backup questions it seems, or if there is, it's wait for the next SP.  Which may mean SP2, or some possible SP after that!
    Sunday, February 26, 2012 8:40 PM