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Windows Server 2003 crashes VIDEOPRT.SYS

    Question

  • My office server runs Windows Server 2003 SP2. It has reached a point where it crashes to a blue screen every couple days or so, and I have reached the end of my ability to diagnose it on my own. The minidump indicates that the probable cause is VIDEOPRT.SYS. In response (on the advice of a friend) I removed the video card drivers from device manager and then reinstalled them in a VGA mode. It didn't help. Below I am copying parts of the bugcheck from the debugging tool (I'm having to cut out parts to get in the character limit).

    The link to the minidump file: https://www.dropbox.com/s/mdy9kahoesubvku/Mini030613-01.dmp?m

    Thanks for any help you can offer.

    Aaron

    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: c07aa020, memory referenced
    Arg2: d0000002, IRQL
    Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 80865b91, address which referenced memory

    Debugging Details:
    ------------------

    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

    FAULTING_MODULE: 80800000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP:  45d69c56

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     c07aa020 

    CURRENT_IRQL:  0

    FAULTING_IP: 
    nt+65b91
    80865b91 ??              ???

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0xA

    LAST_CONTROL_TRANSFER:  from 80865b91 to 8088ca3b

    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    b493e600 80865b91 badb0d00 000c1b1b 0000000e nt+0x8ca3b
    b493e68c 80858803 87ea8ec8 8b375370 8a9702e0 nt+0x65b91
    b493e8dc 808b69e6 c6fc0000 e16ad5b0 00000000 nt+0x58803
    b493e8f4 80813fef 8b375370 8a9702e0 00000000 nt+0xb69e6
    b493e958 808143a7 87ea8ec8 00000000 00000000 nt+0x13fef
    b493e994 808b52ae 87ea8ec8 00000000 00000000 nt+0x143a7
    b493ea2c f7b50f33 87cb1e00 b493eaf0 000000da nt+0xb52ae
    b493eb14 f7b510a9 8b262588 877d32d0 00000001 Ntfs+0x6f33
    b493ebb8 8081dfb5 88b98718 877d32d0 877d32d0 Ntfs+0x70a9
    b493ebcc f723dd28 872da118 8b2422b0 88b84bf8 nt+0x1dfb5
    b493ebf8 8081dfb5 86c9e7d0 877d32d0 877d32d0 fltmgr+0x4d28
    b493ec0c f723dd28 86f18708 8b2422b0 8830c168 nt+0x1dfb5
    b493ec38 8081dfb5 88b84bf8 877d32d0 877d32d0 fltmgr+0x4d28
    b493ec4c f723dd28 87cb1e00 8b2422b0 877d32d0 nt+0x1dfb5
    b493ec78 8081dfb5 8830c168 877d32d0 877d32d0 fltmgr+0x4d28
    b493ec8c 808f54fd 877d34cc 877d32d0 87cb1e00 nt+0x1dfb5
    b493eca0 808f26c9 8830c168 877d32d0 87cb1e00 nt+0xf54fd
    b493ed38 8088983c 000003d4 00000000 00000000 nt+0xf26c9
    b493ed64 7c82845c badb0d00 0007f170 00000000 nt+0x8983c
    b493ed68 badb0d00 0007f170 00000000 00000000 0x7c82845c
    b493ed6c 0007f170 00000000 00000000 00000000 VIDEOPRT+0x2d00
    b493ed70 00000000 00000000 00000000 00000000 0x7f170


    STACK_COMMAND:  kb

    FOLLOWUP_IP: 
    VIDEOPRT+2d00
    badb0d00 ??              ???

    SYMBOL_STACK_INDEX:  14

    SYMBOL_NAME:  VIDEOPRT+2d00

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: VIDEOPRT

    IMAGE_NAME:  VIDEOPRT.SYS

    BUCKET_ID:  WRONG_SYMBOLS

    Followup: MachineOwner
    ---------


    Wednesday, March 06, 2013 7:43 PM

Answers