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Desktop Window Manager unable to start

    Question

  • On a Windows 2008 Server, one domain administrator is able to login in.  A second backup account is not able.   The message I get is 'The Desktop Window Manager was unable to start because a composited theme is not in use.'   I  created new administrator accounts in AD, I have deleted profiles etc. in the registry, I have deleted the USER files, I have re-booted over and over.    This server has 500GB of active data so I do not want to re-install the OS.   I need a new approach.  With one new account, I got messages that setting were be set but that Windows Mail could not be initialized(MSOE.DLL).   But still, when I login in, all I get is a solid blue screen. I can start TASK MANAGER and see that many services have not started.   The server does not have a graphics adapter.  I did install 'desktop experience' that was suggested but again no improvement.   All current updates installed.   

    Sunday, August 07, 2011 6:26 PM

Answers

  • Please perform a full scan on your disks to delete all viruses / spywares / malware programs.

    Also, use Safe Mode to run msconfig and disable all startup items except Microsoft ones. Once done, reboot the computer.

    If this does not help, perform an in-place upgrade of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrato

    Monday, August 08, 2011 7:15 PM

All replies

  • Hello,

    for BSODs, please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

    For DLL problems, run sfc /scannow and check again. If this does not help, perform an in-place upgrade of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    Sunday, August 07, 2011 7:13 PM
  • Hi,

     

    You may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

      

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, August 08, 2011 1:07 PM
    Moderator
  • When I sign into the new account, I do not get a crash but just a blue screen.  TASK MANAGER works.  I can start NOTEPAD from TASK MANAGER.   I cannot start IE from TASK MANAGER.   I can logoff and log on to the original domain administrator account.   It just that the second account will not let me login and all the EVENTS LOG says is 'The Desktop Window Manager ws unable to start because a composited them is not is use.'    

    Monday, August 08, 2011 6:48 PM
  • When I sign into the new account, I do not get a crash but just a blue screen.  TASK MANAGER works.  I can start NOTEPAD from TASK MANAGER.   I cannot start IE from TASK MANAGER.   I can logoff and log on to the original domain administrator account.   It just that the second account will not let me login and all the EVENTS LOG says is 'The Desktop Window Manager ws unable to start because a composited them is not is use.'    

    Have you run sfc /scannow?

    For BSODs, please upload dump files or contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    Monday, August 08, 2011 6:56 PM
  • I am not getting a BLUE SCREEN OF DEATH.   When I log into the system, the userid and password are accepted.   The desktop is not loaded and I do get a START menu.  I am not seeing a KERNAL crash.   All the time I try and log in with the new domain administrator account, others are using the file server.   
    Monday, August 08, 2011 7:08 PM
  • Please perform a full scan on your disks to delete all viruses / spywares / malware programs.

    Also, use Safe Mode to run msconfig and disable all startup items except Microsoft ones. Once done, reboot the computer.

    If this does not help, perform an in-place upgrade of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrato

    Monday, August 08, 2011 7:15 PM
  • Weekly, a full scan for viruses, spyware, and malware is run.  No  non-Microsoft is run

    on this work.  All patches and updates installed.   It is re-boot at least twice each month.

    Bitlocker is installed.    Still, login is not successful.   

    Monday, August 15, 2011 12:13 PM