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Remote assistance checkbox greyed out?

    Question

  • So i am trying to enable remote assistance but the option is greyed out, what do i do here, see pic, thanks

    http://i42.tinypic.com/2zjgs5z.jpg
    Thursday, March 19, 2009 9:51 AM

Answers

  • Hello,

      The Remote Assistance application in Windows Server 2008 is implemented in MSRA.exe.

      It can be started from the command line by running msra.exe.


    Can you please execute the command from Start >>Run and let us know what happens ??

    User-specific Remote Assistance registry keys will not exist unless Remote Assistance is installed and the current user has run Remote Assistance at least once.

    The per-user Remote Assistance registry values are located in the following key: HKCU\Software\Microsoft\Remote Assistance\

    The location of the per-machine registry key for Remote Assistance has changed from previous versions of Windows. The new location is:

    HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance

    In previous versions of Windows location is:

    HKLM\SYSTEM\CurrentControlSet\Control\Terminal Service

    Remote Assistance Group Policies

    Remote Assistance may be configured using the group policies located in the following container: Computer Configuration/Administrative Templates/System/Remote Assistance

    The policies write registry values to the following area of the registry: HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services

    Thanks


    Syed Khairuddin
    • Marked as answer by Elisa Willman Wednesday, April 15, 2009 2:55 PM
    Monday, March 23, 2009 7:09 AM

All replies

  • hi there,

    can you please tell what OS are you looking for .

    this issue seems much of group policy , please check if you have implemented any of the group policy which will disable the remote assistance tab



    sainath Windows Driver Development
    Thursday, March 19, 2009 1:33 PM
    Moderator
  • server 2008 enterprise beta
    Thursday, March 19, 2009 2:21 PM
  • hi there did u had a chance of checking the gpo ?
    sainath Windows Driver Development
    Friday, March 20, 2009 12:58 PM
    Moderator
  • hi there

    please do also check if this is happening with a particular profile

    make sure u check even with the local administrator account
    sainath Windows Driver Development
    Friday, March 20, 2009 12:59 PM
    Moderator
  • Hello,

      The Remote Assistance application in Windows Server 2008 is implemented in MSRA.exe.

      It can be started from the command line by running msra.exe.


    Can you please execute the command from Start >>Run and let us know what happens ??

    User-specific Remote Assistance registry keys will not exist unless Remote Assistance is installed and the current user has run Remote Assistance at least once.

    The per-user Remote Assistance registry values are located in the following key: HKCU\Software\Microsoft\Remote Assistance\

    The location of the per-machine registry key for Remote Assistance has changed from previous versions of Windows. The new location is:

    HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance

    In previous versions of Windows location is:

    HKLM\SYSTEM\CurrentControlSet\Control\Terminal Service

    Remote Assistance Group Policies

    Remote Assistance may be configured using the group policies located in the following container: Computer Configuration/Administrative Templates/System/Remote Assistance

    The policies write registry values to the following area of the registry: HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services

    Thanks


    Syed Khairuddin
    • Marked as answer by Elisa Willman Wednesday, April 15, 2009 2:55 PM
    Monday, March 23, 2009 7:09 AM