locked
Error 8024200D and 800F081F installing SP1 on Windows 7 Ultimate x64

    Question

  • Hey, I need some help installing SP1 for Windows 7 Ultimate x64.

    I did my research and I tried everything suggested but no matter what I keep getting the same errors.

    I tried Windows Update to install SP1 and it fails on error 8024200D

    I tried downloading the ISO, mounting is with Daemon Tools, and installing, and it fails with error 800F081F

     

    I tried running the System Update Readiness tool and it was successfully installed without any trouble.

    I tried running SFC /scannow in cmd and it found no errors.

    I am fully up to date on Windows Update with all other updates.

    I deleted the SoftwareDistribution folder successfully and then checked for updates again on Windows Update, still could not install the SP1.

    What files do I need to upload so that someone can tell me how to fix the problem? Thanks!

    • Edited by iwin2000 Friday, December 31, 2010 7:33 PM
    Friday, December 31, 2010 3:52 AM

Answers

  • Hi iwin2000,

    Can you share the output of the following command: dism /online /get-packages

    Mark [MSFT]

    • Marked as answer by iwin2000 Thursday, January 13, 2011 10:35 PM
    Friday, January 07, 2011 3:24 AM
  • Can you run the following command: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105

    ...then attempt to install the SP again.

    Thanks,

    Mark [MSFT]

    • Marked as answer by iwin2000 Thursday, January 13, 2011 10:27 PM
    Friday, January 07, 2011 7:14 AM

All replies

  • Hi,

    to see the cause of failures with Windows 7 updates / Service Packs, we must look for error messages in the file CBS.log.

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all "CBS" files to your document folder (otherwise you can't upload it), zip all files and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, December 31, 2010 12:59 PM
  • Hey,

    Here is CBS.log: http://cid-d62650f967ab98fe.office.live.com/self.aspx/Public/CBS.log

    I'm not sure if it is necessary to note this, but I also have System Restore disabled because I have never had any use for it (if I am unlucky enough to get any malware, I have the knowledge to remove it by other means).

    Thanks for your help!

    Friday, December 31, 2010 6:00 PM
  • the log is too small. Upload all other files from the folder CBS, too.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 01, 2011 7:28 PM
  • Sorry, I uploaded the whole current folder as you asked. Here is the link: http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS%5E_1.3.11

    I have also tried a couple more times to install the update through Windows Update and it still failed, if that helps at all with debugging.

    Thank you for your help, as always.

    Monday, January 03, 2011 9:36 PM
  • 2011-01-03 16:22:50, Info                  CBS    Exec: Staging Package: Microsoft-Windows-RemoteFX-VM-Setup-LanguagePack~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17105, Update: INF_ts_wpdmtp, PinDeployment: amd64_synth3dvsc.inf-languagepack_31bf3856ad364e35_6.1.7601.17105_cs-cz_0b76c3c7627a4d3c
    2011-01-03 16:24:09, Info                  CBS    Calling client to resolve source, cannot find file 'TsUsbGD.sys ' at path: \\?\C:\Windows\SoftwareDistribution\Download\6fd3659c35d32f1e046ec42102f74dd6 \amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17105_none_987e90e32ac000e0\TsUsbGD.sys
    2011-01-03 16:24:09, Error                 CBS    Exec: Failed to pre-stage package: Microsoft-Windows-InternetExplorer-Optional-Package-wrapper~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17105, file: TsUsbGD.sys, source: \\?\C:\Windows\SoftwareDistribution\Download\6fd3659c35d32f1e046ec42102f74dd6\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17105_none_987e90e32ac000e0\TsUsbGD.sys , sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
    2011-01-03 16:24:09, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

    What is this driver? I don't have this driver on my Windows 7 Ultimate x86.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 04, 2011 3:10 PM
  • Andre -- It is an amd64 driver.

    iwin2000,

    Are you able to find C:\Windows\SoftwareDistribution\Download\6fd3659c35d32f1e046ec42102f74dd6\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17105_none_987e90e32ac000e0\TsUsbGD.sys?

    If not, then installing through the ISO (Standalone) should work. But you mentioned before you hit the same error. Can you try installing using the ISO again, and upload your CBS logs?

    Thanks,

    Mark [MSFT]

    Tuesday, January 04, 2011 6:37 PM
  • Andre -- It is an amd64 driver.

    ok, thanks. This explains why I don't have the driver.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 04, 2011 7:43 PM
  • Hey,

    So I tried looking for that file, I was expecting that whole "amd64_tsgenericusbdriver.inf..." to be a folder but I didn't find any folders in that directory, only manifest files. I found that manifest file, the full path to it was "C:\Windows\SoftwareDistribution\Download\6fd3659c35d32f1e046ec42102f74dd6\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17105_none_987e90e32ac000e0.manifest".

    I opened it with notepad and this is what I saw: http://screensnapr.com/e/EWB32r.png

    Here is the full XML code if it helps:

    <?xml version="1.0" encoding="UTF-8"?>
    <assembly xmlns="urn:schemas-microsoft-com:asm.v3" manifestVersion="1.0">
     <assemblyIdentity name="tsgenericusbdriver.inf" version="6.1.7601.17105" processorArchitecture="amd64" language="neutral" buildType="release" publicKeyToken="31bf3856ad364e35" type="driverUpdate" versionScope="nonSxS" />
     <file name="TSGenericUSBDriver.inf" sourceName="TSGenericUSBDriver.inf" importPath="$(build.nttree)\driver_infs\">
      <infFile xmlns="urn:schemas-microsoft-com:asm.v3" />
      <asmv2:hash xmlns:asmv2="urn:schemas-microsoft-com:asm.v2">
       <dsig:Transforms xmlns:dsig="http://www.w3.org/2000/09/xmldsig#">
        <dsig:Transform Algorithm="urn:schemas-microsoft-com:HashTransforms.Identity" />
       </dsig:Transforms>
       <dsig:DigestMethod xmlns:dsig="http://www.w3.org/2000/09/xmldsig#" Algorithm="http://www.w3.org/2000/09/xmldsig#sha256" />
       <dsig:DigestValue xmlns:dsig="http://www.w3.org/2000/09/xmldsig#">wyHfmQNa/z8lJW/RUYk3wvrV9v375YFiyPiNEmiFrNU=</dsig:DigestValue>
      </asmv2:hash>
     </file>
     <file name="TsUsbGD.sys" sourceName="TsUsbGD.sys" importPath="$(build.nttree)\">
      <asmv2:hash xmlns:asmv2="urn:schemas-microsoft-com:asm.v2">
       <dsig:Transforms xmlns:dsig="http://www.w3.org/2000/09/xmldsig#">
        <dsig:Transform Algorithm="urn:schemas-microsoft-com:HashTransforms.Identity" />
       </dsig:Transforms>
       <dsig:DigestMethod xmlns:dsig="http://www.w3.org/2000/09/xmldsig#" Algorithm="http://www.w3.org/2000/09/xmldsig#sha256" />
       <dsig:DigestValue xmlns:dsig="http://www.w3.org/2000/09/xmldsig#">uohcndFzG66GQzqGUY4LfrFwjhUmeq6RYH6RZvTWwAw=</dsig:DigestValue>
      </asmv2:hash>
     </file>
     <deployment xmlns="urn:schemas-microsoft-com:asm.v3" />
    </assembly>
    
    So do you think a reinstall of my video drivers would work, or trying another video driver? I got them directly from Acer's driver site, here is a screenshot of the version: http://screensnapr.com/e/iQ1HL9.png

    Secondly I downloaded the ISO again like you asked, mounted with Daemon Tools, and tried to install it and it failed again on error 0x800F081F. Here is a screenshot: http://screensnapr.com/e/Uy7jID.png

    I uploaded the updated log files after running the install here: http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS^_1.4.11

     

    PS: By the way, I forgot to say that I uninstalled Internet Explorer because I don't use it (I am a firefox user), would that affect the installation?

     

    Thank you for your help!

    Wednesday, January 05, 2011 12:52 AM
  • Hi iwin2000,

    Instead of the ISO, can you download windows6.1-KB976932-X64.exe from the RC download page and run that? If the error still persists, please upload the logs again.

    Thanks,

    Mark [MSFT]

    Wednesday, January 05, 2011 1:17 AM
  • Hi, I downloaded the exe and got the same 0x800F081F error.

    Here are the latest log files:http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS^_1.4.11^_2

    The CBS.log file was recreated again since last time, because I mistakenly moved the log file to the desktop instead of copying it when I was uploading it, so it was gone from the Logs/CBS folder and I didn't put it back, sorry. If you want me to try installing it a couple more times to help isolate the error I will do that.

    Thanks.

    Wednesday, January 05, 2011 3:01 AM
  • the driver is still missing:

    Calling client to resolve source, cannot find file 'TsUsbGD.sys ' at path: \\?\C:\Windows\Servicing\Packages\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17105_none_987e90e32ac000e0\TsUsbGD.sys

    This folder should not contain fails only the packages and the cat files.

    Try this:

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 05, 2011 3:27 PM
  • Hey, it still failed on error 0x800F081F. I tried the Microsoft Fix It tool in both the standard mode and the aggressive mode and tried to install the service pack each time after a reboot, and they failed both times. I was installing the service pack through the EXE like Mark suggested, I don't use the ISO or Windows Update anymore.

    Here are the latest log files: http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS^_1.5.11

    How do I fix this missing sys file, if I reintall my graphics driver will it fix the problem?

    I use an Acer Aspire TimelineX 4820TG with Intel Core i5 480M (2.66ghz) and an ATI Mobility Radeon 5650, if this information is useful.

    Thanks for your patience!

    Wednesday, January 05, 2011 11:58 PM
  • So what is the next step guys? Can anyone help from Microsoft help?
    Friday, January 07, 2011 3:17 AM
  • Hi iwin2000,

    Can you share the output of the following command: dism /online /get-packages

    Mark [MSFT]

    • Marked as answer by iwin2000 Thursday, January 13, 2011 10:35 PM
    Friday, January 07, 2011 3:24 AM
  • Hey,

    Here you go: http://cid-d62650f967ab98fe.office.live.com/self.aspx/Logs%5E_1.7.11/dism.online.get-packages%20log.txt

    Friday, January 07, 2011 5:04 AM
  • Can you run the following command: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105

    ...then attempt to install the SP again.

    Thanks,

    Mark [MSFT]

    • Marked as answer by iwin2000 Thursday, January 13, 2011 10:27 PM
    Friday, January 07, 2011 7:14 AM
  • Hey,

    I did exactly as you said and now I get a different error as shown: http://screensnapr.com/e/sbWIE9.png

    "Error: E_UNEXPECTED(0x8000ffff)"

    Logs:http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS^_1.8.11

    Any ideas?

     

    Saturday, January 08, 2011 5:44 AM
  • Hey,

    I did exactly as you said and now I get a different error as shown: http://screensnapr.com/e/sbWIE9.png

    "Error: E_UNEXPECTED(0x8000ffff)"

    Logs:http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS ^_1.8.11

    Any ideas?

     

    2011-01-08 00:32:11, Info                  CBS    Failed to install catalog file \\?\C:\8619ee4a65ceb1d76928832244f635\d66112ffea17c181ea731d8e137cd6\61d955ff66c252beb2bf\Package_1_for_KB976902~31bf3856ad364e35~amd64~~6.1.1.17105.cat for package [HRESULT = 0x8000ffff - Unknown Error ]

    @Mark why is this foldername so long?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 08, 2011 1:38 PM
  • Any more ideas?

    Maybe I should just try reformatting?

    Sunday, January 09, 2011 11:10 PM
  • Maybe I should just try reformatting?

    If Mark has no other idea, you can first try an inplace upgrade:

    http://support.microsoft.com/kb/2255099
    http://www.sevenforums.com/tutorials/3413-repair-install.html

     


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 10, 2011 12:59 PM
  • Hi iwin2000,

    The latest logs you shared don't seem to match the machine where I asked you to run: dism /online /get-packages and dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105

    The previous machine had Package_for_KB976902~31bf3856ad364e35~amd64~~6.1.1.17105 installed, while from the latest logs you shared, it's not installed. This update is actually permanent so it cannot have been removed.

    In your Skydrive share, there are multiple sets of CBS logs which seem to be in conflict. Are all the logs from the same machine?

    Mark [MSFT]

    Monday, January 10, 2011 11:12 PM
  • Yes they are all from the same machine, I have been trying my best to do everything as has been suggested and not touching anything else. I'm not sure why the latest logs don't seem to match but I assure you they are from the same laptop. If you want I can give you direct access to my laptop via teamviewer or something so you can analyze whatever you need. I just want to fix this problem and get SP1 installed.

    EDIT: I'm not sure if this will help you but here is a log of dism /online /get-packages I just ran, maybe that can help? http://cid-d62650f967ab98fe.office.live.com/self.aspx/Logs^_1.10.11/dism.online.get-packages^_1.10.11.txt

    • Edited by iwin2000 Tuesday, January 11, 2011 1:11 AM update
    Tuesday, January 11, 2011 1:00 AM
  • Thanks iwin2000. Upon second look, the logs suggest that the KB976902 got uninstalled which isn't something that's supposed to happen.

    Can you check Windows Update and try to install this same KB976902 (this is called a Servicing Stack Update or SSU). If it succeeds, you may be able to proceed installing SP1.

    Mark [MSFT]

    Tuesday, January 11, 2011 1:19 AM
  • Something weird is going on. I ran Windows Update and without clicking "Check for Updates" it immediately gave me that single update KB976902 just like you said. When I tried to install it it failed on error 0x8000FFFF. Then I clicked "Try Again" a few times and still failed. I went on to click "Check for Updates" on the left it it told me I was up to date and didn't offer me the update anymore, I closed and opened Windows Update and still says I am up to date. What the heck is going on?

    Logs: http://cid-d62650f967ab98fe.office.live.com/browse.aspx/CBS%5E_1.10.11

    Tuesday, January 11, 2011 3:18 AM
  • Couple of things to try:

    • Is the "Cryptographic Services" (CryptSvc) service running? If it is not, it may be causing the error.
    • Try installing the update from http://support.microsoft.com/kb/947821 . You may have some corrupted updates.
    • You can try the in-place upgrade as Andre.Ziegler has mentioned above.

    Mark [MSFT]

    Tuesday, January 11, 2011 7:40 PM
  • Hey Mark,

    In fact I have been having some issues with Cryptographic Services lately and I had completely forgotten about it! You're quite an expert to narrow things down so much and I appreciate your help.

    A few weeks ago I started my laptop and it was lagging so much, it took minutes to get only a small thing done like opening firefox. Using Process Explorer and Process Monitor I was able to narrow the issue down to Cryptographic Services using 100% HD usage and files in my C:/windows/system32/catroot2 folder being accessed intensively every second (I saw this using Process Monitor). So what I ended up doing was disabling the Cryptographic Services service entirely. But I thought I did reenable it later and the HD usage was gone so I wasn't sure if this was the issue now because I hadn't checked.

    So now I looked at Windows Services and saw the Cryptographic Services was not started. I tried to start it and it started, but I checked later and it was stopped again. After doing a little research in Event Viewer I found it was stopping because of the following error: "The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1017."

    So I googled that error and ended up with a Microsoft support page that gave me tips on how to handle the error: http://technet.microsoft.com/en-us/library/cc734083%28WS.10%29.aspx

    I tried repairing the database at first, it repaired like 500 errors. But then I still saw an error in the Event Viewer when I started Cryptographic Services. So I tried the second step of stopping the service, deleting the catroot2 folder, starting the service, then running the database repair. This time the database repair did not run at all, stopping on error:

    "esentutl (1168) An attempt to open the file "C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8)."

    So as of now that is where I am stuck. Fortunately I google the error and found someone who is having the exact same problem as me, word for word, and I am following their thread: http://social.answers.microsoft.com/Forums/en/vistawu/thread/34421d55-4eaa-47fe-a7d9-d288f0276ef8

    So, I need Cryptographic Services working to install the missing update, and then when I install the missing updates I will (hopefully) be able to install the Service Pack 1. But as of now I'm stuck with this Cryptographic Services issue.

     

    I will be sure to post back in this thread if I get a solution or if anything comes up. Thanks again for everyone who helped, I know pretty much what I need to do now, just have to figure out how to do it! :)

     

    EDIT: I made a post in this thread to get help with Cryptographic services error: http://social.answers.microsoft.com/Forums/en/vistawu/thread/8a820c92-4035-48ad-8165-956a6760a58f

    • Proposed as answer by Mark P [MSFT] Wednesday, January 12, 2011 7:26 PM
    Wednesday, January 12, 2011 6:32 AM
  • Using Process Explorer and Process Monitor I was able to narrow the issue down to Cryptographic Services using 100% HD usage and files in my C:/windows/system32/catroot2 folder being accessed intensively every second (I saw this using Process Monitor). So what I ended up doing was disabling the Cryptographic Services service entirely.

    I have this too. For me it causes a audiodg.exe delay. This happens if you have a larger number of updates (including some hotfixes) installed.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 12, 2011 12:36 PM
  • iwin2000 -- You're welcome! Hope you are able to fix the Cryptographic Services problem. If you still experience SP1 problems after that, please start a new thread.

    Mark [MSFT]

    Wednesday, January 12, 2011 7:26 PM
  • Hey guys, I want to thank you again, I successfully installed SP1 just a few hours ago. I couldn't have done it without help from Mark to remove the faulty package, which was actually the solution to my problem. The Cryptographic Services stuff was a separate error on my behalf. It actually seemed to solve itself after I messed with it a little bit and rebooted my computer, I don't know how I actually fixed it but after a reboot I no longer had any cryptographic services errors. The support I got from that other thread I started was no help, the user that replied told me I had some sort of malware and that I should format which I knew was most likely not the case because I take good care of my computer and I have good experience with dealing with malware and know how to analyze for it. Was probably trying to get rid of me.

    Before I stop posting in this thread I have one more tiny question. After I installed SP1 I get the following text on the bottom right corner of the desktop: http://screensnapr.com/e/tCvspp.png

     

    Can anyone tell me how to remove that? Why is it there?

    Thank you!

    Thursday, January 13, 2011 10:35 PM
  • You're welcome! It's marked as "Evaluation Copy" because you installed the RC (Release Candidate) of SP1. It will expire in the future so when the final (e.g. RTM) version of SP1 is available, you'll have to uninstall the RC first, then install the final/RTM version. The watermark will be gone.

    Regards,

    Mark [MSFT]

    Thursday, January 13, 2011 10:39 PM
  • this is my error code 0xC004E003 how can i solwing this problem.....?
    Friday, January 21, 2011 5:16 PM
  • //
    // MessageId: SL_E_EVALUATION_FAILED
    //
    // MessageText:
    //
    // The Software Licensing Service reported that license evaluation failed.
    //
    #define SL_E_EVALUATION_FAILED           ((HRESULT)0xC004E003 L)


    have you modified the software protection service?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, January 21, 2011 7:50 PM