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Smart Card getting block

    Question

  • When I enable the login process using SAS, I get the  prompt to enter the pin number but then when it tries to to authenticates it fials saying the smart card is "BLOCK". Any suggestions...... services associate to the devices are running. and did install and re-install the smart card keybpoard. Any suggestions


    michael john ocasio

    Friday, June 28, 2013 7:07 PM

Answers

  • Hi,

    Thanks for posting in Microsoft TechNet forums.

    Sometimes the CAC card being blocked can be a problem with the middleware associated with the ActivCard software. If you entered your pin wrong 3 times and that lead to it being blocked then you need to see your S6, CSA, help desk, etc. to get it reset. If your pin is reset and you still have a problem it might be the software loaded on the computer - try multiple computers to ensure it is the card itself. If it won't work on any of them you might have to get a new CAC.

    Regards

    Ted

    • Marked as answer by Ted Xie Wednesday, July 03, 2013 9:51 AM
    Monday, July 01, 2013 5:27 AM
  • Hi,
     
    As this thread has been quiet for a while, we will mark it as ‘Answered’ as the information provided should be helpful. If you need further help, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
     
    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.
     
    Best Regards
     
    Ted
    • Marked as answer by mjocasio23 Monday, July 08, 2013 8:42 PM
    Wednesday, July 03, 2013 9:51 AM

All replies

  • Hi,

    Thanks for posting in Microsoft TechNet forums.

    Sometimes the CAC card being blocked can be a problem with the middleware associated with the ActivCard software. If you entered your pin wrong 3 times and that lead to it being blocked then you need to see your S6, CSA, help desk, etc. to get it reset. If your pin is reset and you still have a problem it might be the software loaded on the computer - try multiple computers to ensure it is the card itself. If it won't work on any of them you might have to get a new CAC.

    Regards

    Ted

    • Marked as answer by Ted Xie Wednesday, July 03, 2013 9:51 AM
    Monday, July 01, 2013 5:27 AM
  • Hi,
     
    As this thread has been quiet for a while, we will mark it as ‘Answered’ as the information provided should be helpful. If you need further help, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
     
    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.
     
    Best Regards
     
    Ted
    • Marked as answer by mjocasio23 Monday, July 08, 2013 8:42 PM
    Wednesday, July 03, 2013 9:51 AM