Our terminal server (Server 2008 -64bit) hangs up occasionally and and requires a reboot to resote operations.
The last time it stopped, I received the following info for the problem:
Windows Logon Application
2/3/2012 8:13 PM
Problem Event Name: BEX64
Application Name: winlogon.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02944
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e855
Exception Offset: 0000000000084425
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 6.0.6002.2.2.0.16.7
Locale ID: 1033
Additional Information 1: acde
Additional Information 2: 42411c480b02f11442712db98797e09e
Additional Information 3: 752e
Additional Information 4: a532f600870f3ebedb2204bed05e906f
Files that help describe the problem
The event logs do not show any errors or alerts. Any suggestions on a repair would be appreciated.
I would like to confirm what edition of Windows Server 2008 is installed on this computer, Enterprise, Core, Web, Standard, Database or others?
To troubleshoot this issue, please try to test the issue in Clean Boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
What’s the result in Clean Boot?
If it works fine in Clean Boot, please enable the disabled services and startup items one by one to narrow down the possible case.
In addition, you may also analyze the memory.hdmp and minidump.mdmp files with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
WinDbg will tell you the possible cause. For more information, please read Microsoft KB article below:
How to read the small memory dump files that Windows creates for debugging
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
TechNet Community Support
- Marked as answer by Arthur_LiMicrosoft contingent staff, Moderator Monday, February 27, 2012 3:03 AM