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Generic Host Process for Win32 Services

    Question

  • I am using Windows server 2003..

    The server runs for sometime (3-4 hours) and then hangs. I am not able to open any applications, sometimes even the Windows taskbar disappears.

    My only option is to power off the server through hardware button. 

    On booting up, the following is displayed --

     

    Generic Host Process for Win32 Services

    Error signature -

    szAppName : svchost.exe szAppVer : 5.2.3790.3959 szModName : ntdll.dll szModVer : 5.2.3790.3959 offset : 0002a7ae

     

    The following files will be included in this error report:
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER7528.dir00\svchost.exe.mdmp
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER7528.dir00\appcompat.txt

    how can i resolve the above ... my server is in a network and i wouldn't want network complications attempting to resolve the above..

     

    Thanks and Regards

    Tuesday, October 02, 2012 10:04 AM

All replies

  • Hi,

    How old is your server ?

    You might want to try following

    • Update Firmware and Drivers
    • Update OS patches to the latest
    • run sfc /scannow and see if that can replace any corrupt OS files 

    If nothing works, try in-place upgrade of the operating system

    How to Perform an In-Place Upgrade of Windows Server 2003

    http://support.microsoft.com/kb/816579

    Thanks


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here are my own.

    This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

    Tuesday, October 02, 2012 10:50 AM
    Moderator
  • Hello,

    Thank you for your post.

     

    We can troubleshoot an operating system with latest security patches , the reason is , after troubleshooting we might find a module/dll which is of older version and it would result in updating a security patch released by Microsoft.

    In order to save troubleshooting time, i would recommend you to first patch the server and check for the event.

    Second option
    ===========

    A clean reboot ( safe mode ) which will eliminate 3rd party applications such as Symantec .... and test if the issue is occurring.

    If you have any concerns on the above, please feel free to post back and I am happy to answer any of your questions.


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    Wednesday, October 03, 2012 7:24 AM
    Moderator