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Windows Update Error 80072ee2

    Question

  • Hi there,

    I have problems using "Windows Update" or "Microsoft Update". Error is 80072ee2. The OS is "Windows Server 2003 R2 x86 with slipstreamed SP2". The server was fresh installed, the only additional software installed is "VM Ware Tools" and KB923845 (MSI 4.5). no WSUS, no PROXY, all DNS-Caches flushed (there is a DC with DNS and no DNS-Forwarders configured)

    I have tried to fix this by searching Microsoft.com and the rest of the web since 26 hours. nothing works. so please help if there are any ideas. I've also tried http://support.microsoft.com/kb/836941/en-us and deleted C:\WINDOWS\SoftwareDistribution.

    here is the log:

    2010-02-05 17:26:20:590  808 de0 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2010-02-05 17:26:20:590  808 de0 Misc   = Process: C:\WINDOWS\System32\svchost.exe
    2010-02-05 17:26:20:590  808 de0 Misc   = Module: C:\WINDOWS\system32\wuaueng.dll
    2010-02-05 17:26:20:590  808 de0 Service *************
    2010-02-05 17:26:20:590  808 de0 Service ** START **  Service: Service startup
    2010-02-05 17:26:20:590  808 de0 Service *********
    2010-02-05 17:26:20:590  808 de0 Agent   * WU client version 7.4.7600.226
    2010-02-05 17:26:20:590  808 de0 Agent   * Base directory: C:\WINDOWS\SoftwareDistribution
    2010-02-05 17:26:20:590  808 de0 Agent   * Access type: No proxy
    2010-02-05 17:26:20:590  808 de0 Agent   * Network state: Connected
    2010-02-05 17:27:05:858  808 de0 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2010-02-05 17:27:05:858  808 de0 Agent ***********  Agent: Initializing global settings cache  ***********
    2010-02-05 17:27:05:858  808 de0 Agent   * WSUS server: <NULL>
    2010-02-05 17:27:05:858  808 de0 Agent   * WSUS status server: <NULL>
    2010-02-05 17:27:05:858  808 de0 Agent   * Target group: (Unassigned Computers)
    2010-02-05 17:27:05:858  808 de0 Agent   * Windows Update access disabled: No
    2010-02-05 17:27:05:874  808 de0 DnldMgr Download manager restoring 0 downloads
    2010-02-05 17:27:05:874  808 de0 AU ###########  AU: Initializing Automatic Updates  ###########
    2010-02-05 17:27:05:874  808 de0 AU AU setting next sqm report timeout to 2010-02-05 16:27:05
    2010-02-05 17:27:05:874  808 de0 AU   # AU disabled through User preference
    2010-02-05 17:27:05:874  808 de0 AU Initializing featured updates
    2010-02-05 17:27:05:874  808 de0 AU Found 0 cached featured updates
    2010-02-05 17:27:05:874  808 de0 AU AU finished delayed initialization
    2010-02-05 17:27:05:936  808 de0 Report ***********  Report: Initializing static reporting data  ***********
    2010-02-05 17:27:05:936  808 de0 Report   * OS Version = 5.2.3790.2.0.196880
    2010-02-05 17:27:05:952  808 de0 Report   * Computer Brand = VMware, Inc.
    2010-02-05 17:27:05:952  808 de0 Report   * Computer Model = VMware Virtual Platform
    2010-02-05 17:27:05:952  808 de0 Report   * Bios Revision = 6.00
    2010-02-05 17:27:05:952  808 de0 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0    
    2010-02-05 17:27:05:952  808 de0 Report   * Bios Release Date = 2009-09-22T00:00:00
    2010-02-05 17:27:05:952  808 de0 Report   * Locale ID = 1031
    2010-02-05 17:48:36:176  304  84 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2010-02-05 17:48:36:176  304  84 Misc   = Process: C:\Programme\Internet Explorer\IEXPLORE.EXE
    2010-02-05 17:48:36:176  304  84 Misc   = Module: C:\WINDOWS\system32\wuapi.dll
    2010-02-05 17:48:36:176  304  84 COMAPI -----------  COMAPI: IUpdateServiceManager::AddService  -----------
    2010-02-05 17:48:36:176  304  84 COMAPI   - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
    2010-02-05 17:48:36:176  304  84 COMAPI   - AuthorizationCabPath = C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2010-02-05 17:48:36:192  808 598 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
    2010-02-05 17:48:36:192  808 598 Misc  Microsoft signed: Yes
    2010-02-05 17:48:36:192  808 598 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2010-02-05 17:48:36:192  304  84 COMAPI   - Added service, URL = http://update.microsoft.com/microsoftupdate/
    2010-02-05 17:48:36:192  304  84 COMAPI -----------  COMAPI: IUpdateServiceManager::RegisterServiceWithAU  -----------
    2010-02-05 17:48:36:192  304  84 COMAPI   - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
    2010-02-05 17:48:36:208  304  84 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2010-02-05 17:48:36:208  304  84 Misc   = Process: C:\Programme\Internet Explorer\IEXPLORE.EXE
    2010-02-05 17:48:36:208  304  84 Misc   = Module: C:\WINDOWS\system32\muweb.dll
    2010-02-05 17:48:36:208  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-02-05 17:48:36:255  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:36:693  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-02-05 17:48:36:709  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:36:709  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2010-02-05 17:48:36:709  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:36:881  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2010-02-05 17:48:36:897  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:069  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2010-02-05 17:48:37:085  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:085  304  84 Setup ***********  Setup: Checking whether self-update is required  ***********
    2010-02-05 17:48:37:085  304  84 Setup   * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2010-02-05 17:48:37:085  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:085  304  84 Setup   * IsUpdateRequired = No
    2010-02-05 17:48:37:100  304  84 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: +0100)  ===========
    2010-02-05 17:48:37:100  304  84 Misc   = Process: C:\Programme\Internet Explorer\IEXPLORE.EXE
    2010-02-05 17:48:37:100  304  84 Misc   = Module: C:\WINDOWS\system32\wuweb.dll
    2010-02-05 17:48:37:100  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-02-05 17:48:37:100  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:132  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-02-05 17:48:37:132  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:132  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2010-02-05 17:48:37:132  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:320  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2010-02-05 17:48:37:320  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:335  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2010-02-05 17:48:37:335  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:382  304  84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2010-02-05 17:48:37:382  304  84 Misc  Microsoft signed: Yes
    2010-02-05 17:48:37:382  304  84 Setup ***********  Setup: Checking whether self-update is required  ***********
    2010-02-05 17:48:37:382  304  84 Setup   * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-02-05 17:48:37:382  304  84 Setup   * IsUpdateRequired = No
    2010-02-05 17:48:44:400  304  84 COMAPI -------------
    2010-02-05 17:48:44:400  304  84 COMAPI -- START --  COMAPI: Search [ClientId = MicrosoftUpdate]
    2010-02-05 17:48:44:400  304  84 COMAPI ---------
    2010-02-05 17:48:44:400  304  84 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = MicrosoftUpdate]
    2010-02-05 17:48:44:400  808 4c4 Agent *************
    2010-02-05 17:48:44:400  808 4c4 Agent ** START **  Agent: Finding updates [CallerId = MicrosoftUpdate]
    2010-02-05 17:48:44:400  808 4c4 Agent *********
    2010-02-05 17:48:44:400  808 4c4 Agent   * Online = Yes; Ignore download priority = No
    2010-02-05 17:48:44:400  808 4c4 Agent   * Criteria = "IsInstalled=0 and IsHidden=0"
    2010-02-05 17:48:44:400  808 4c4 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2010-02-05 17:48:44:400  808 4c4 Agent   * Search Scope = {Machine}
    2010-02-05 17:48:44:400  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-02-05 17:48:44:416  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:44:463  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-02-05 17:48:44:463  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:44:463  808 4c4 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
    2010-02-05 17:48:44:463  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2010-02-05 17:48:44:463  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:44:556  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2010-02-05 17:48:44:556  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:44:556  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2010-02-05 17:48:44:556  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:44:556  808 4c4 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2010-02-05 17:48:44:979  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2010-02-05 17:48:44:979  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:45:011  808 4c4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2010-02-05 17:48:45:026  808 4c4 Misc  Microsoft signed: Yes
    2010-02-05 17:48:45:026  808 4c4 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2010-02-05 17:48:45:026  808 4c4 PT   + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2010-02-05 17:49:46:821  808 4c4 Misc WARNING: Send failed with hr = 80072ee2.
    2010-02-05 17:49:46:821  808 4c4 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2010-02-05 17:49:46:821  808 4c4 PT   + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
    2010-02-05 17:49:46:821  808 4c4 PT   + Caller provided credentials = No
    2010-02-05 17:49:46:821  808 4c4 PT   + Impersonate flags = 0
    2010-02-05 17:49:46:821  808 4c4 PT   + Possible authorization schemes used =
    2010-02-05 17:49:46:821  808 4c4 PT WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2010-02-05 17:49:46:821  808 4c4 PT WARNING: PTError: 0x80072ee2
    2010-02-05 17:49:46:821  808 4c4 PT WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
    2010-02-05 17:49:46:821  808 4c4 PT WARNING: Sync of Updates: 0x80072ee2
    2010-02-05 17:49:46:821  808 4c4 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
    2010-02-05 17:49:46:821  808 4c4 Agent   * WARNING: Failed to synchronize, error = 0x80072EE2
    2010-02-05 17:49:46:837  808 4c4 Agent   * WARNING: Exit code = 0x80072EE2
    2010-02-05 17:49:46:837  808 4c4 Agent *********
    2010-02-05 17:49:46:837  808 4c4 Agent **  END  **  Agent: Finding updates [CallerId = MicrosoftUpdate]
    2010-02-05 17:49:46:837  808 4c4 Agent *************
    2010-02-05 17:49:46:837  808 4c4 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
    2010-02-05 17:49:46:852  304 7ec COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = MicrosoftUpdate]
    2010-02-05 17:49:46:852  304 7ec COMAPI   - Updates found = 0
    2010-02-05 17:49:46:852  304 7ec COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0x80072EE2
    2010-02-05 17:49:46:852  304 7ec COMAPI ---------
    2010-02-05 17:49:46:852  304 7ec COMAPI --  END  --  COMAPI: Search [ClientId = MicrosoftUpdate]
    2010-02-05 17:49:46:852  304 7ec COMAPI -------------
    2010-02-05 17:49:46:852  304  84 COMAPI WARNING: Operation failed due to earlier error, hr=80072EE2
    2010-02-05 17:49:46:852  304  84 COMAPI FATAL: Unable to complete asynchronous search. (hr=80072EE2)
    2010-02-05 17:49:51:849  808 4c4 Report REPORT EVENT: {4EDFF7D4-3EDC-4231-B875-BDC9A52EBB5C} 2010-02-05 17:49:46:821+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 MicrosoftUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
    Friday, February 05, 2010 5:58 PM

Answers

  •  

    I found the fix for my Alienware laptop!! I went into the registry and found:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

    "UseWUServer"=dword:00000001

    I deleted the entry for UseWUServer (at first I just tried setting it to 0, but no dice) and restarted the system.  Now my updates work just fine :)

     

    I'm running Windows 7 Home Premium.

    Friday, March 04, 2011 2:36 AM
  • Hi,

     

    Suggestion 1: Disable firewalls or other Internet browser programs that can affect the Internet connection

    =======================================================================

    The following programs can affect the connection to the Windows Update site and I suggest we remove or disable them:

     

    Download Accelerator

    GetRight

    Browser Blaster

     

    BitTorrent

    eMule

     

    Sygate Personal Firewall

    Norton Internet Security

    Freedom Firewall

    Zone Alarm Firewall

     

    If you have any other similar programs such as a pop-up blocker, please also temporarily remove or disable it to test the issue.

     

    Suggestion 2: Reset Internet Explorer settings

    ==================================

    1. Click Start, Run, type: "inetcpl.cpl" (without quotation marks) and press Enter.

    2. Switch to the Advanced tab.

    3. Click the "Reset Internet Explorer Settings" button.

    4. Click Reset to confirm the operation.

    5. Click Close when the resetting process has finished.

    6. Uncheck the "Enable third-party browser extensions" option in the Browsing box.

    7. Click Apply, click OK.

     

    Suggestion 3: Reset the proxy list (and bypass list)

    =======================================

    This issue can occur if the proxy has not been configured correctly. Let's first reset the proxy list.

     

    1. Open Internet Explorer.

    2. On the Tools menu, click Internet Options.

    3. Click the Connections tab, click LAN Settings, and then click Advance.

    4. Delete any entry in the Exceptions section.

    5. Quit Internet Explorer.

    6. Click Start, click Run, type cmd, and then click OK.

    7. Type the following commands. Press ENTER after each command.

     

    net stop wuauserv

    net start wuauserv

     

    Note: If you are using proxy server, then please make sure that the settings are configured correctly by contacting your Network Administrator.

     

    After finishing these steps, please go to the Windows Update site to check the issue again. If the issue still persists, we can try the following suggestion.

     

    Suggestion 4: Rename the Hosts file

    ==========================

    The Hosts file is used for host name resolution. If this file has been modified, we cannot access the Windows Update site properly and can receive the error code.

     

    1. Click Start, Run, type "%SystemRoot%\system32\drivers\etc" (Without the quotation) and then press Enter.

    2. Right-click on the file "Hosts" (without quotations) and choose Rename

    3. Rename the file to "hostsold" (without quotations)

     

    4. Then, clear the DNS (Domain Name Resolution) cache:

     

    1). Click Start, Run, type "cmd" (Without the quotation) and press Enter.

    2). In the opened window, type: "ipconfig /flushdns" (Without quotations) and press Enter.

     

    Note: The hosts file will be generated automatically after being removed.

     

    Hope it helps.

     

    Tim Quan - MSFT

    Monday, February 08, 2010 7:13 AM

All replies

  • Hi,

     

    Suggestion 1: Disable firewalls or other Internet browser programs that can affect the Internet connection

    =======================================================================

    The following programs can affect the connection to the Windows Update site and I suggest we remove or disable them:

     

    Download Accelerator

    GetRight

    Browser Blaster

     

    BitTorrent

    eMule

     

    Sygate Personal Firewall

    Norton Internet Security

    Freedom Firewall

    Zone Alarm Firewall

     

    If you have any other similar programs such as a pop-up blocker, please also temporarily remove or disable it to test the issue.

     

    Suggestion 2: Reset Internet Explorer settings

    ==================================

    1. Click Start, Run, type: "inetcpl.cpl" (without quotation marks) and press Enter.

    2. Switch to the Advanced tab.

    3. Click the "Reset Internet Explorer Settings" button.

    4. Click Reset to confirm the operation.

    5. Click Close when the resetting process has finished.

    6. Uncheck the "Enable third-party browser extensions" option in the Browsing box.

    7. Click Apply, click OK.

     

    Suggestion 3: Reset the proxy list (and bypass list)

    =======================================

    This issue can occur if the proxy has not been configured correctly. Let's first reset the proxy list.

     

    1. Open Internet Explorer.

    2. On the Tools menu, click Internet Options.

    3. Click the Connections tab, click LAN Settings, and then click Advance.

    4. Delete any entry in the Exceptions section.

    5. Quit Internet Explorer.

    6. Click Start, click Run, type cmd, and then click OK.

    7. Type the following commands. Press ENTER after each command.

     

    net stop wuauserv

    net start wuauserv

     

    Note: If you are using proxy server, then please make sure that the settings are configured correctly by contacting your Network Administrator.

     

    After finishing these steps, please go to the Windows Update site to check the issue again. If the issue still persists, we can try the following suggestion.

     

    Suggestion 4: Rename the Hosts file

    ==========================

    The Hosts file is used for host name resolution. If this file has been modified, we cannot access the Windows Update site properly and can receive the error code.

     

    1. Click Start, Run, type "%SystemRoot%\system32\drivers\etc" (Without the quotation) and then press Enter.

    2. Right-click on the file "Hosts" (without quotations) and choose Rename

    3. Rename the file to "hostsold" (without quotations)

     

    4. Then, clear the DNS (Domain Name Resolution) cache:

     

    1). Click Start, Run, type "cmd" (Without the quotation) and press Enter.

    2). In the opened window, type: "ipconfig /flushdns" (Without quotations) and press Enter.

     

    Note: The hosts file will be generated automatically after being removed.

     

    Hope it helps.

     

    Tim Quan - MSFT

    Monday, February 08, 2010 7:13 AM
  • Hey,

    I also had same issue, and MS website didnt give me a good solution.

    So now try this:

    uninstall your NIC and  reboot your system

    Your OS will detect the hardware and install it back.

    this should solve your problem and you can go update your system.

     

     

    Greetz

     

     

     

    • Proposed as answer by Lottieb Friday, February 11, 2011 10:17 AM
    Monday, November 08, 2010 2:22 PM
  • Hello,

    I know how frustrating this problem can be, I've been chasing a solution for the past 32 hours - and with a brand new laptop to boot!

    Two days ago I bought a Dell Latitude E5510 with Windows 7 Profession 32-bit version.

    As mentioned above, apparently, for some people it helps to uninstall (or even delete) their NIC card and reboot and the OS will reinstall it. I tried that but it didn't work for me. Finally, I resorted to restoring the system image that resided in the partition Dell had created.

    Once again the updates failed! This was the culprit - a corrupt system image.

    So I deleted the partition with the corrupt OS, installed Windows 7 manually with the help of the Dell technician and now the updates are working just fine!

    I sure would like Dell to know that they are pushing out machines with a corrupt image, and they will by Monday - for now I'm just playing catch up and reinstalling all the software on this machine again!

    I hope this helps other people.

     

     

    Friday, February 11, 2011 10:28 AM
  • I agree with lottieb above ..... I have had several Dell's exibit this .... a clean install from known media seems to fix it every time .....

     

    • Proposed as answer by ssss111 Friday, November 22, 2013 10:23 PM
    Wednesday, February 23, 2011 1:34 PM
  • I think your corrupted OS image is a red herring.  What I've found is that this problem happens on Dell PC's that have Trend Micro pre-installed.  I've seen this on four new Dell systems.  Everything runs fine, uninstall Trend Micro, and BAM, no updates.  I've tried several fixes and can never get the updates back.  I've even tried reinstalling Trend Micro and still get no updates.  Finally I just give up and reinstall the OS.  I'm currently working to save my new Alienware laptop from a similar fate, but am losing hope.  Of course, this system came with Trend Micro as well, which I uninstalled, and now I get no updates.
    Friday, March 04, 2011 2:08 AM
  •  

    I found the fix for my Alienware laptop!! I went into the registry and found:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

    "UseWUServer"=dword:00000001

    I deleted the entry for UseWUServer (at first I just tried setting it to 0, but no dice) and restarted the system.  Now my updates work just fine :)

     

    I'm running Windows 7 Home Premium.

    Friday, March 04, 2011 2:36 AM
  • I can confirm that deleting the UseWUServer registry entry also solved my problems with Windows Update running properly.

    I received a "new" refurbished Dell notebook with Windows 7 Professional (32-bit) today and have been trying for hours to figure out how to get Windows Update to work normally.

    Like others, I also uninstalled Trend Micro AV almost as soon as I booted up the system.  I think that product is the problem.  I suspect it does not perform a "clean" uninstall and leaves the UseWUServer registry entry behind with a value of 1 under "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU".  You definitely need to *delete* the entry vs. setting it to 0.

    I tried many, many fixes for Windows Update including Internet Explorer settings, various Microsoft repair utilities, and reviewing group policy settings.  Nothing worked except this, so kudos to supakeepa for figuring this out.

    • Proposed as answer by rwb_ak Wednesday, March 16, 2011 3:45 AM
    Wednesday, March 09, 2011 2:40 AM
  • Excellent solution that is much quicker/safer than a reinstall from scratch. Worked for me too first try.  Did not require reboot, only a retry of the update after the registry key was deleted. Similar to others, my issues were on a "new" Dell laptop - Window 7 Ultimate on Latitude E4310.

    Wednesday, March 16, 2011 3:48 AM
  •  

    I found the fix for my Alienware laptop!! I went into the registry and found:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

    "UseWUServer"=dword:00000001

    I deleted the entry for UseWUServer (at first I just tried setting it to 0, but no dice) and restarted the system.  Now my updates work just fine :)

     

    I'm running Windows 7 Home Premium.


    Very helpful thanks. Worked on my new Dell Vostro that I got yesterday.
    Wednesday, March 16, 2011 11:28 AM
  • thank you so much, I had exactly the same problem with my Dell. such a simple fix but it I never would have found it on my own!
    Saturday, April 02, 2011 5:23 PM
  • Bless You my friend!

     

    I too purchased a refurd dell XPS....same problem.  Thanks for the quick fix

    Tuesday, April 26, 2011 3:28 PM
  • well done!

    Solved my problem perfectly!

    Thursday, May 26, 2011 12:55 PM
  • FANTASTIC!!

    Thank you very much for this post on the registry fix.  I had been going round and round with Dell on my M6500 (refurbished) machine, they wanted to re-install windows but I just knew somebody out there could do it without a complete re-install.  Bravo!!

    Tuesday, June 28, 2011 1:13 AM
  • does anybody know where this key is in windows 2008 r2?

    Thanks :)

    Monday, September 12, 2011 5:59 PM
  • Thank you supakeepa! A nice working simple fix - haven't seen one of those in a long while.
    Thursday, September 29, 2011 2:40 PM
  • Thanks supakeepa finally got it working :)
    Thursday, November 24, 2011 1:05 AM
  • Thank You so much, it's works fine for me now.

    The problem was with W7 pro 32

    And Happy new year for all !

     

    Monday, January 02, 2012 4:13 PM
  • This fixed the problem for me:

    1). Click Start, Run, type "cmd" (Without the quotation) and press Enter.

    2). In the opened window, type: "ipconfig /flushdns" (Without quotations) and press Enter.

    Thanks!

    Wednesday, March 28, 2012 12:07 AM
  • What would one do if there is no entry for \WindowsUpdate\AU.  I have string that reads "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows" but it ends there, no \WindowsUpdate\AU.

    I am using Windows 7 Utimate, new install

    Monday, April 16, 2012 12:45 AM
  • I just thought i'd share my solution as this has been driving me and the guys at work crazy for a week now.

    Before i continue i should also mention we tried absolutely everything we could and exhausted all solutions offered through various google searches. The OS in question is Win 7 HP x64

    Basically the desktop PC in question would update with a wireless card we installed but when switching to the onboard LAN for updating it kicked up the 80072ee2 error. This was confirmed by fully updating the system wirelessly and then removing several successfully installed updates before trying to reinstall them over a LAN connection which failed everytime.

    We also tried multiple reinstalls on the same PC before trying a new HDD with a copy of windows preinstalled from another machine in the office. This new HDD worked absolutely fine which was confusing so we then went back to the original HDD and did a full format using DBAN and then reinstalled windows and the error disappeared.

    I hope this helps

    Thursday, July 26, 2012 8:58 AM
  • Was having this issue with a fresh install. Found your post after searching through all the other reinstalls and fixes. I was running updates off the wireless, read your post and turned off wireless so would just use the NIC and it was fixed. Windows update worked instantly. May help someone else with my same issue. Thanks.
    Wednesday, December 19, 2012 8:05 PM
  • Was having this issue with a fresh install. Found your post after searching through all the other reinstalls and fixes. I was running updates off the wireless, read your post and turned off wireless so would just use the NIC and it was fixed. Windows update worked instantly. May help someone else with my same issue. Thanks.
    I was also having the same problem with a fresh install of Windows 7 on a Gateway MX3410 laptop. Before i noticed this answer I also disabled the wireless NIC and used wired instead. Windows updates worked right away and 1 of the updates was a driver update for the wireless NIC. The update fixed further updates over the wireless connection.
    Thursday, September 12, 2013 4:04 PM
  • Hey guys, I posted the solution to this problem here: http://www.youtube.com/watch?v=REMOVED

    Enjoy!

    Be careful. This video is only advertising PCHealthBoost which is a snakeoil type registry 'fixer'.
    Thursday, September 12, 2013 4:08 PM
  • JacobChat, Thanks for reporting. I am removing the youtube link from your post as well.

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, September 12, 2013 5:01 PM
  • had error: "Microsoft Update". Error is 80072ee2. While updating a HyperV guest.

    Resetting IE corrected the error.

    Thank you Tim!

    -Peter

    Thursday, January 30, 2014 5:19 PM
  • Thanks... this worked for me too Win7Pro

    Friday, March 28, 2014 1:58 PM