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NIC teaming gone/NIC drivers won't load

    Domanda

  • I am running Windows Server 2008 R2 on Dell power edge r210 and both onboard Broadcom NICs (BCM5716C netXtreme II) are showing the yellow exclamation mark in Device Manager.  When viewing the Device Status in the Properties, each one says "This device is not configured correctly. (Code 1)  The parameter is incorrect.   To find a driver for this device, click Update Driver."

    I have already tried the following

    1. Download Latest Drivers from Manufacturers Website = Still has same problem

    2. Downloaded Latest version of teaming software = Still has same problem

    3. Download drivers and teaming software from Dell = Still has same problem

    I can not seem to get the network adapters back, please if you are replying to this dont say download the latest drivers I have tried it


    lunedì 18 giugno 2012 07:28

Risposte

  • Hi Steve76_in_adelaide,

    How are you with Linux? Boot a live CD on the server and see if you can get any response from the NICS on the live CD. Just to ensure it is not a potential windows update that does not agree with the drivers?

    I am by no means a Linux expert, so I would not like to guide you through the process. But there are plenty of online guides, you do not have to install Linux on the server just live boot. This way you can ensure it is not the Windows OS. If the NICS do work within Linux the only other thing I can suggest is reloading on a fresh version of the OS and use the installation media that should come with the R210II. I'm not familiar with DELL media but I know HP for example come with a "SMART START" CD.

    If however the above still does not work, all I can suggest is to raise a ticket with DELL if it is under warranty/pro-support. Alternatively if it is not see if you can disable the two on-board NICS from the BIOS and place two 3rd party PCI-NIC cards in there.

    Hope this helps.

    Kind Regards,

    Liam Kenneally

    martedì 19 giugno 2012 08:13

Tutte le risposte

  • Hi Steve76_in_adelaide,<o:p></o:p>

    The first thing I would do is unplug 1 NIC card; the reason for this is if you do not have any loop-prevention on your switch you may end up with network slowdowns too.<o:p></o:p>

    Also Now we have only one interface we can test whether the Interface is functioning properly or not.<o:p></o:p>

    Now that we have 1 NIC plugged in, I would the servers IP stack to do this ping the n/w address of that interface card e.g. NIC 1 may be 192.168.1.1 and NIC 2 may be 192.168.1.2. Alternatively you could ping 127.0.0.1 if you are unsure of the NICS IP or you are using dynamic addressing.<o:p></o:p>

    If you get successful pings back your NIC card is successfully routing traffic to itself, and your IP stack is working correctly. The next stage would be to ping another device on the network or the internet try 4.2.2.2 which is a publically accessible DNS server. This will confirm your server can reach its default gateway and the internet. If this is successful there is no issue with that particular NIC Card. If it fails try to ping the servers default gateway. This will be your Router/Layer3 switch. <o:p></o:p>

    If you could do all the above the NIC is functioning properly, if not try replacing the NIC Card. Now follow the above steps for the second NIC.<o:p></o:p>

    If both NICS can reach at the minimum itself (127.0.0.1) and the default gateway. I would then look further into the above error "This device is not configured correctly. (Code 1) The parameter is incorrect."<o:p></o:p>

    If you say you have tried updating the drivers, try burning the drivers to a disc or place them on a USB and try to install the drivers with both NICS unplugged, if this works the issue could be switch configuration. If the drivers install correctly the issue may be with the config of the switch.<o:p></o:p>

    If this still fails, I can only suggest disabling the NICs from the motherboard if they are on board and try a different brand NIC card in a PCI-slot. (If you are supported by dell with PRO-SUPPORT or have the server under warranty I would skip this step and raise a ticket.)<o:p></o:p>

    Hope this helps.<o:p></o:p>

    Kind Regards,<o:p></o:p>

    Liam Kenneally<o:p></o:p>



    lunedì 18 giugno 2012 08:55
  • Sorry about the crazy formatting, I have tried to remove the mark-up multiple times, but it automatically updates it when I re-Post.
    lunedì 18 giugno 2012 08:57
  • Liam,

    Thanks for the reply but there is one major crimp to your plan, the NIC's are onboard in a 1RU rack mounted server so i cant unplug one or plug a new one in 

    Also the network card drivers will not install the network card for it to obtain an IP address, while they show up in device manager nothing else registers them

    martedì 19 giugno 2012 04:16
  • Hi Steve76_in_adelaide,

    How are you with Linux? Boot a live CD on the server and see if you can get any response from the NICS on the live CD. Just to ensure it is not a potential windows update that does not agree with the drivers?

    I am by no means a Linux expert, so I would not like to guide you through the process. But there are plenty of online guides, you do not have to install Linux on the server just live boot. This way you can ensure it is not the Windows OS. If the NICS do work within Linux the only other thing I can suggest is reloading on a fresh version of the OS and use the installation media that should come with the R210II. I'm not familiar with DELL media but I know HP for example come with a "SMART START" CD.

    If however the above still does not work, all I can suggest is to raise a ticket with DELL if it is under warranty/pro-support. Alternatively if it is not see if you can disable the two on-board NICS from the BIOS and place two 3rd party PCI-NIC cards in there.

    Hope this helps.

    Kind Regards,

    Liam Kenneally

    martedì 19 giugno 2012 08:13