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Hello, just to let you know…
If you have an apple device you need to use itunes to play files not WMP, if you have an android device, then make sure that you change your connection settings to work as an usb drive.
If you don’t have a smartphone then using then you need to copy the files from your phone to the pc first, using your phones sync software.
If you have a Windows Phone 7 device then you need Zune to sync your files.