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Windows logon application stops working

    질문

  • Our terminal server (Server 2008 -64bit) hangs up occasionally and and requires a reboot to resote operations.

    The last time it stopped, I received the following info for the problem:

    Product
    Windows Logon Application

    Problem
    Stopped working

    Date
    2/3/2012 8:13 PM

    Status
    Not Reported

    Problem signature
    Problem Event Name: BEX64
    Application Name: winlogon.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02944
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18541
    Fault Module Timestamp: 4ec3e855
    Exception Offset: 0000000000084425
    Exception Code: c000000d
    Exception Data: 0000000000000000
    OS Version: 6.0.6002.2.2.0.16.7
    Locale ID: 1033
    Additional Information 1: acde
    Additional Information 2: 42411c480b02f11442712db98797e09e
    Additional Information 3: 752e
    Additional Information 4: a532f600870f3ebedb2204bed05e906f

    Files that help describe the problem
    Version.txt
    AppCompat.txt
    memory.hdmp
    minidump.mdmp

    The event logs do not show any errors or alerts. Any suggestions on a repair would be appreciated.

    Thanks, ITDoug

    2012년 2월 17일 금요일 오후 5:03

답변

  • Hi,

    I would like to confirm what edition of Windows Server 2008 is installed on this computer, Enterprise, Core, Web, Standard, Database or others?

    To troubleshoot this issue, please try to test the issue in Clean Boot.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135

    What’s the result in Clean Boot?

    If it works fine in Clean Boot, please enable the disabled services and startup items one by one to narrow down the possible case.

    In addition, you may also analyze the memory.hdmp and minidump.mdmp files with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
     
    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
     
    WinDbg will tell you the possible cause. For more information, please read Microsoft KB article below:

    How to read the small memory dump files that Windows creates for debugging
    http://support.microsoft.com/kb/315263
     
    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
     
    To obtain the phone numbers for specific technology request please take a look at the web site listed below:
     
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
     
    Regards,


    Arthur Li

    TechNet Community Support

    2012년 2월 20일 월요일 오전 8:25