none
Client Won't Join WSUS Server (Code 8024400A)

    Soru

  • I have today created a new WSUS server to replace our old Windows Server 2003 box. I have set it all up and changed the group policy to point to the new server. All of the computer have appeared in the console. I am having trouble with one (mine). It is a Windows 7 Professional box. If you go through Windows Update it errors with error 8024400A. I have done gpupdate and wuauclt /detectnow. I have also just installed SP1 but it has not helped. Here is the last WindowsUpdate.log:

    2012-06-19	14:18:40:350	5256	1258	Misc	===========  Logging initialized (build: 7.2.6001.788, tz: +0100)  ===========
    2012-06-19	14:18:40:350	5256	1258	Misc	  = Process: c:\d1318f16750a6562e8be\wusetup.exe
    2012-06-19	14:18:40:350	5256	1258	Setup	Windows Update Client standalone setup : resource dll path is c:\d1318f16750a6562e8be\en\wusetup.exe.mui
    2012-06-19	14:18:40:350	5256	1258	Setup	Evaluating CBS package "c:\d1318f16750a6562e8be\WUClient-SelfUpdate-Core-TopLevel.cab"
    2012-06-19	14:18:40:450	5256	1258	Handler	FATAL: UH: 0x8007047f: CreatePackage failed in CCbs::CreatePackage
    2012-06-19	14:18:40:450	5256	1258	Setup	WARNING: Failed to evaluate applicability, will try to install anyway, error = 0x8007047F
    2012-06-19	14:18:40:450	5256	1258	Setup	Evaluating CBS package "c:\d1318f16750a6562e8be\WUClient-SelfUpdate-ActiveX.cab"
    2012-06-19	14:18:40:470	5256	1258	Handler	FATAL: UH: 0x8007047f: CreatePackage failed in CCbs::CreatePackage
    2012-06-19	14:18:40:470	5256	1258	Setup	WARNING: Failed to evaluate applicability, will try to install anyway, error = 0x8007047F
    2012-06-19	14:18:40:470	5256	1258	Setup	Evaluating CBS package "c:\d1318f16750a6562e8be\WUClient-SelfUpdate-Aux-TopLevel.cab"
    2012-06-19	14:18:40:560	5256	1258	Handler	FATAL: UH: 0x8007047f: CreatePackage failed in CCbs::CreatePackage
    2012-06-19	14:18:40:560	5256	1258	Setup	WARNING: Failed to evaluate applicability, will try to install anyway, error = 0x8007047F
    2012-06-19	14:18:41:650	5256	1258	Setup	wusetup has finished.  Exit code is 47f. Reboot is NOT needed
    2012-06-19	14:20:19:451	 972	bec	AU	Triggering AU detection through DetectNow API
    2012-06-19	14:20:19:451	 972	bec	AU	Triggering Online detection (interactive)
    2012-06-19	14:20:19:451	 972	1384	AU	#############
    2012-06-19	14:20:19:451	 972	1384	AU	## START ##  AU: Search for updates
    2012-06-19	14:20:19:451	 972	1384	AU	#########
    2012-06-19	14:20:19:451	 972	1384	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {1C9D3A00-2C5E-485C-9840-F539868A4F83}]
    2012-06-19	14:20:19:451	 972	12f8	Agent	*************
    2012-06-19	14:20:19:451	 972	12f8	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-06-19	14:20:19:451	 972	12f8	Agent	*********
    2012-06-19	14:20:19:451	 972	12f8	Agent	  * Online = Yes; Ignore download priority = No
    2012-06-19	14:20:19:451	 972	12f8	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-06-19	14:20:19:451	 972	12f8	Agent	  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-06-19	14:20:19:451	 972	12f8	Agent	  * Search Scope = {Machine}
    2012-06-19	14:20:19:451	 972	12f8	Setup	Checking for agent SelfUpdate
    2012-06-19	14:20:19:451	 972	12f8	Setup	Client version: Core: 7.5.7601.17514  Aux: 7.5.7601.17514
    2012-06-19	14:20:19:481	 972	12f8	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-06-19	14:20:19:491	 972	12f8	Misc	 Microsoft signed: Yes
    2012-06-19	14:20:19:531	 972	12f8	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2012-06-19	14:20:19:531	 972	12f8	Misc	 Microsoft signed: Yes
    2012-06-19	14:20:19:551	 972	12f8	Setup	Determining whether a new setup handler needs to be downloaded
    2012-06-19	14:20:19:551	 972	12f8	Setup	SelfUpdate handler is not found.  It will be downloaded
    2012-06-19	14:20:19:551	 972	12f8	Setup	Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226"
    2012-06-19	14:20:19:551	 972	12f8	Setup	Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226" is already installed.
    2012-06-19	14:20:19:551	 972	12f8	Setup	Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226"
    2012-06-19	14:20:19:571	 972	12f8	Setup	Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226" is already installed.
    2012-06-19	14:20:19:571	 972	12f8	Setup	Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226"
    2012-06-19	14:20:19:601	 972	12f8	Setup	Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226" is already installed.
    2012-06-19	14:20:19:601	 972	12f8	Setup	SelfUpdate check completed.  SelfUpdate is NOT required.
    2012-06-19	14:20:19:801	 972	12f8	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2012-06-19	14:20:19:801	 972	12f8	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://uk-abi-swsus01/ClientWebService/client.asmx
    2012-06-19	14:20:19:891	 972	12f8	PT	WARNING: Cached cookie has expired or new PID is available
    2012-06-19	14:20:19:891	 972	12f8	PT	Initializing simple targeting cookie, clientId = 5ca1ac83-b3f3-4048-babc-2e3ad1262a98, target group = WSUS Workstation, DNS name = ukw00963.uk.evotecoai.com
    2012-06-19	14:20:19:891	 972	12f8	PT	  Server URL = http://uk-abi-swsus01/SimpleAuthWebService/SimpleAuth.asmx
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: GetAuthorizationCookie failure, error = 0x8024400A, soap client error = 10, soap error code = 0, HTTP status code = 200
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: Failed to initialize Simple Targeting Cookie: 0x8024400a
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: PopulateAuthCookies failed: 0x8024400a
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: RefreshCookie failed: 0x8024400a
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: RefreshPTState failed: 0x8024400a
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: Sync of Updates: 0x8024400a
    2012-06-19	14:20:19:931	 972	12f8	PT	WARNING: SyncServerUpdatesInternal failed: 0x8024400a
    2012-06-19	14:20:19:931	 972	12f8	Agent	  * WARNING: Failed to synchronize, error = 0x8024400A
    2012-06-19	14:20:19:931	 972	12f8	Agent	  * WARNING: Exit code = 0x8024400A
    2012-06-19	14:20:19:931	 972	12f8	Agent	*********
    2012-06-19	14:20:19:931	 972	12f8	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-06-19	14:20:19:931	 972	12f8	Agent	*************
    2012-06-19	14:20:19:931	 972	12f8	Agent	WARNING: WU client failed Searching for update with error 0x8024400a
    2012-06-19	14:20:19:931	 972	984	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {1C9D3A00-2C5E-485C-9840-F539868A4F83}]
    2012-06-19	14:20:19:931	 972	984	AU	  # WARNING: Search callback failed, result = 0x8024400A
    2012-06-19	14:20:19:931	 972	984	AU	  # WARNING: Failed to find updates with error code 8024400A
    2012-06-19	14:20:19:931	 972	984	AU	#########
    2012-06-19	14:20:19:931	 972	984	AU	##  END  ##  AU: Search for updates [CallId = {1C9D3A00-2C5E-485C-9840-F539868A4F83}]
    2012-06-19	14:20:19:931	 972	984	AU	#############
    2012-06-19	14:20:19:931	 972	984	AU	Successfully wrote event for AU health state:0
    2012-06-19	14:20:19:931	 972	984	AU	AU setting next detection timeout to 2012-06-19 18:20:19
    2012-06-19	14:20:19:931	 972	984	AU	Setting AU scheduled install time to 2012-06-20 00:00:00
    2012-06-19	14:20:19:931	 972	984	AU	Successfully wrote event for AU health state:0
    2012-06-19	14:20:19:931	 972	984	AU	Successfully wrote event for AU health state:0

    Any help greatly appriciated.
    19 Haziran 2012 Salı 13:32

Yanıtlar

  • Lawrence, I apologize for the vague reference.  I was merely referring to the SOAP error:

    error= 0x8024400A,soap client error= 10,soap error code= 0,HTTP status code= 200

    While it is certainly possible that a defective installation of KB2720211 could manifest in the form of a client-side 0x8024400A error code - my point was that it is definitively NOT the case in this instance, since we can plainly see the client conducting a selfupdate check,

    2012-06-19 14:20:19:551 972 12f8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226" is already installed.

    and the WSUS server is still reporting the v7.4 WUAgent as the current package -- which tells us that the WSUS server is still a WSUS3SP2 (v3.2.7600.226) server.

    But what's even more intriguing is that it would seem that Service Pack 1 was just installed on this machine on the morning of the 19th.

    Here we see the WUAgent is still at v7.2

    2012-06-19 14:18:40:350 5256 1258 Misc ===========  Logging initialized (build: 7.2.6001.788, tz: +0100)  ===========

    and TWO minutes later!!! The machine is running the WUAgent v7.5 -- which can only be acquired by installing Service Pack 1.

    2012-06-19 14:20:19:451 972 12f8 Setup Client version: Core: 7.5.7601.17514  Aux: 7.5.7601.17514

    So, in reality, there are a lot of funky things going on with this client. The WUAgent v7.2 suggests the machine hasn't been patched since Summer 2008 (or it was a client of Configuration Manager or some other non-Microsoft patching software) -- but the only things that the WUAgent v7.5 can be installed onto weren't delivered to the world until Fall 2009! (Windows 7, Windows Server 2008 R2).

    Win7/Win2008R2 *RTM* shipped with a WUAgent v7.3! (So how did this client get the v7.2 WUAgent?)



     


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    12 Temmuz 2012 Perşembe 02:39

Tüm Yanıtlar

  • Also the clients that are reporting in to the server are not downloading their updates. I think this is the relevant part of the WindowsUpdate.log:

    2012-06-19	14:51:49:822	 404	1f64	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2012-06-19	14:51:49:822	 404	1f64	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://uk-abi-swsus01/ClientWebService/client.asmx
    2012-06-19	14:51:49:846	 404	1f64	PT	WARNING: Cached cookie has expired or new PID is available
    2012-06-19	14:51:49:846	 404	1f64	PT	Initializing simple targeting cookie, clientId = fa359809-f063-4d85-800a-a0cda3cd1b7a, target group = WSUS Workstation, DNS name = ukw01002.uk.evotecoai.com
    2012-06-19	14:51:49:846	 404	1f64	PT	  Server URL = http://uk-abi-swsus01/SimpleAuthWebService/SimpleAuth.asmx
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING: SOAP Fault: 0x00012c
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING:     faultstring:Fault occurred
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING:     ErrorCode:ConfigChanged(2)
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING:     Message:(null)
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
    2012-06-19	14:51:49:861	 404	1f64	PT	WARNING:     ID:05d0f4e1-4f43-4f11-9829-042a37e44c64
    2012-06-19	14:51:49:872	 404	1f64	PT	WARNING: Cached cookie has expired or new PID is available
    2012-06-19	14:51:49:872	 404	1f64	PT	Initializing simple targeting cookie, clientId = fa359809-f063-4d85-800a-a0cda3cd1b7a, target group = WSUS Workstation, DNS name = ukw01002.uk.evotecoai.com
    2012-06-19	14:51:49:872	 404	1f64	PT	  Server URL = http://uk-abi-swsus01/SimpleAuthWebService/SimpleAuth.asmx
    2012-06-19	14:51:53:031	 404	1f64	Agent	WARNING: Failed to evaluate Installed rule, updateId = {189A8F50-0C3A-4FDF-8BC2-BC23A3EB11FB}.101, hr = 80242013
    2012-06-19	14:51:53:766	 404	1f64	PT	+++++++++++  PT: Synchronizing extended update info  +++++++++++
    2012-06-19	14:51:53:766	 404	1f64	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://uk-abi-swsus01/ClientWebService/client.asmx
    2012-06-19	14:51:54:010	 404	1f64	Agent	  * Found 0 updates and 65 categories in search; evaluated appl. rules of 953 out of 1491 deployed entities

    19 Haziran 2012 Salı 14:20
  • Hi,

    Typically the 0x8024400a error is rarely encountered, but it means:SOAP client failed to parse the response from the server.

    Since it is just a client individual issue,that tends to rule out a server-side issue, I would like to refer to the corrupted client-side datastore. Pls try to Stop service; delete SoftwareDistribution folder; start service. or,  try to reinstall Windows Update Agent.

    If not works,I am inclined to refer to this issue as a duplicate SusClientID.I once encountered this issue like this before. The necessary procedure is documented in KB903262.
    For more reference: http://blogs.technet.com/b/sus/archive/2009/05/05/resolving-the-duplicate-susclientid-issue-or-why-don-t-all-my-clients-show-up-in-the-wsus-console.aspx

    Hope it helps!


    Regards,

    Clarence


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    20 Haziran 2012 Çarşamba 06:14
  • Hi Clarence

    Thanks for this. It has sorted out all of the clients that were reporting but not downloading the updates. Unfortunately it didn't resolve the issue on my PC. I have tried reinstalling the Windows Update Agent by running WindowsUpdateAgent30-x64.exe which unpacks and then errors with Windows Update Agent Installer encountered unrecoverable error. I have also tried stoppingthe service and deleting the software distribution folder. This also did not work. Here is the latest log:

    2012-06-20	09:04:50:904	 972	1384	AU	###########  AU: Uninitializing Automatic Updates  ###########
    2012-06-20	09:04:50:964	 972	1384	Report	CWERReporter finishing event handling. (00000000)
    2012-06-20	09:04:51:024	 972	1384	Service	*********
    2012-06-20	09:04:51:024	 972	1384	Service	**  END  **  Service: Service exit [Exit code = 0x240001]
    2012-06-20	09:04:51:024	 972	1384	Service	*************
    2012-06-20	09:04:53:575	 972	1700	Misc	===========  Logging initialized (build: 7.5.7601.17514, tz: +0100)  ===========
    2012-06-20	09:04:53:575	 972	1700	Misc	  = Process: C:\Windows\system32\svchost.exe
    2012-06-20	09:04:53:575	 972	1700	Misc	  = Module: c:\windows\system32\wuaueng.dll
    2012-06-20	09:04:53:575	 972	1700	Service	*************
    2012-06-20	09:04:53:575	 972	1700	Service	** START **  Service: Service startup
    2012-06-20	09:04:53:575	 972	1700	Service	*********
    2012-06-20	09:04:53:585	 972	1700	Agent	  * WU client version 7.5.7601.17514
    2012-06-20	09:04:53:585	 972	1700	Agent	  * Base directory: C:\Windows\SoftwareDistribution
    2012-06-20	09:04:53:585	 972	1700	Agent	  * Access type: Named proxy
    2012-06-20	09:04:53:585	 972	1700	Agent	  * Default proxy: proxy2:8080
    2012-06-20	09:04:53:585	 972	1700	Agent	  * Network state: Connected
    2012-06-20	09:04:55:585	 972	d78	Report	CWERReporter::Init succeeded
    2012-06-20	09:04:55:585	 972	d78	Agent	***********  Agent: Initializing Windows Update Agent  ***********
    2012-06-20	09:04:55:585	 972	d78	Agent	***********  Agent: Initializing global settings cache  ***********
    2012-06-20	09:04:55:585	 972	d78	Agent	  * WSUS server: http://uk-abi-swsus01
    2012-06-20	09:04:55:585	 972	d78	Agent	  * WSUS status server: http://uk-abi-swsus01
    2012-06-20	09:04:55:585	 972	d78	Agent	  * Target group: WSUS Workstation
    2012-06-20	09:04:55:585	 972	d78	Agent	  * Windows Update access disabled: No
    2012-06-20	09:04:55:595	 972	d78	DnldMgr	Download manager restoring 0 downloads
    2012-06-20	09:04:55:605	 972	d78	AU	###########  AU: Initializing Automatic Updates  ###########
    2012-06-20	09:04:55:605	 972	d78	AU	  # WSUS server: http://uk-abi-swsus01
    2012-06-20	09:04:55:605	 972	d78	AU	  # Detection frequency: 22
    2012-06-20	09:04:55:605	 972	d78	AU	  # Target group: WSUS Workstation
    2012-06-20	09:04:55:605	 972	d78	AU	  # Approval type: Scheduled (Policy)
    2012-06-20	09:04:55:605	 972	d78	AU	  # Scheduled install day/time: Every day at 1:00
    2012-06-20	09:04:55:605	 972	d78	AU	  # Auto-install minor updates: Yes (Policy)
    2012-06-20	09:04:55:605	 972	d78	AU	  # Will interact with non-admins (Non-admins are elevated (Policy))
    2012-06-20	09:04:55:605	 972	d78	AU	Setting AU scheduled install time to 2012-06-21 00:00:00
    2012-06-20	09:04:55:965	 972	1700	Agent	Created new random SusClientId 7c3db69a-31e1-4837-9fa3-dd5220b5a5f8. Old Id: none.
    2012-06-20	09:04:55:965	 972	1700	Report	***********  Report: Initializing static reporting data  ***********
    2012-06-20	09:04:55:965	 972	1700	Report	  * OS Version = 6.1.7601.1.0.65792
    2012-06-20	09:04:55:965	 972	1700	Report	  * OS Product Type = 0x00000030
    2012-06-20	09:04:55:975	 972	1700	Report	  * Computer Brand = Dell Inc.
    2012-06-20	09:04:55:975	 972	1700	Report	  * Computer Model = Vostro 410
    2012-06-20	09:04:55:975	 972	1700	Report	  * Bios Revision = 1.0.3
    2012-06-20	09:04:55:975	 972	1700	Report	  * Bios Name = Phoenix - AwardBIOS v6.00PG
    2012-06-20	09:04:55:975	 972	1700	Report	  * Bios Release Date = 2008-06-20T00:00:00
    2012-06-20	09:04:55:975	 972	1700	Report	  * Locale ID = 2057
    2012-06-20	09:04:55:995	 972	d78	AU	Successfully wrote event for AU health state:0
    2012-06-20	09:04:55:995	 972	d78	AU	Initializing featured updates
    2012-06-20	09:04:55:995	 972	d78	AU	Found 0 cached featured updates
    2012-06-20	09:04:55:995	 972	d78	AU	Successfully wrote event for AU health state:0
    2012-06-20	09:04:55:995	 972	d78	AU	Successfully wrote event for AU health state:0
    2012-06-20	09:04:55:995	 972	d78	AU	AU finished delayed initialization
    2012-06-20	09:04:55:995	 972	d78	AU	Triggering AU detection through DetectNow API
    2012-06-20	09:04:55:995	 972	d78	AU	Triggering Online detection (non-interactive)
    2012-06-20	09:04:55:995	 972	1700	AU	#############
    2012-06-20	09:04:55:995	 972	1700	AU	## START ##  AU: Search for updates
    2012-06-20	09:04:55:995	 972	1700	AU	#########
    2012-06-20	09:04:55:995	 972	1700	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {641A89EF-5216-4CAD-8121-F2170082FCAA}]
    2012-06-20	09:04:56:055	 972	1a64	PT	WARNING: GetConfig failure, error = 0x8024400A, soap client error = 10, soap error code = 0, HTTP status code = 200
    2012-06-20	09:04:56:055	 972	1a64	PT	WARNING: PTError: 0x8024400a
    2012-06-20	09:04:56:055	 972	1a64	PT	WARNING: GetConfig_WithRecovery failed: 0x8024400a
    2012-06-20	09:04:56:055	 972	1a64	PT	WARNING: RefreshConfig failed: 0x8024400a
    2012-06-20	09:04:56:055	 972	1a64	PT	WARNING: RefreshPTState failed: 0x8024400a
    2012-06-20	09:04:56:055	 972	1a64	PT	WARNING: PTError: 0x8024400a
    2012-06-20	09:04:56:055	 972	1a64	Report	WARNING: Reporter failed to upload events with hr = 8024400a.
    2012-06-20	09:04:56:105	 972	1a64	PT	WARNING: GetConfig failure, error = 0x8024400A, soap client error = 10, soap error code = 0, HTTP status code = 200
    2012-06-20	09:04:56:105	 972	1a64	PT	WARNING: PTError: 0x8024400a
    2012-06-20	09:04:56:105	 972	1a64	PT	WARNING: GetConfig_WithRecovery failed: 0x8024400a
    2012-06-20	09:04:56:105	 972	1a64	PT	WARNING: RefreshConfig failed: 0x8024400a
    2012-06-20	09:04:56:105	 972	1a64	PT	WARNING: RefreshPTState failed: 0x8024400a
    2012-06-20	09:04:56:105	 972	1a64	PT	WARNING: PTError: 0x8024400a
    2012-06-20	09:04:56:105	 972	1a64	Report	WARNING: Reporter failed to upload events with hr = 8024400a.
    2012-06-20	09:04:56:105	 972	1a64	Agent	*************
    2012-06-20	09:04:56:105	 972	1a64	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-06-20	09:04:56:105	 972	1a64	Agent	*********
    2012-06-20	09:04:56:105	 972	1a64	Agent	  * Online = Yes; Ignore download priority = No
    2012-06-20	09:04:56:105	 972	1a64	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-06-20	09:04:56:105	 972	1a64	Agent	  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-06-20	09:04:56:105	 972	1a64	Agent	  * Search Scope = {Machine}
    2012-06-20	09:04:56:105	 972	1a64	Setup	Checking for agent SelfUpdate
    2012-06-20	09:04:56:105	 972	1a64	Setup	Client version: Core: 7.5.7601.17514  Aux: 7.5.7601.17514
    2012-06-20	09:04:56:105	 972	1a64	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-06-20	09:04:56:115	 972	1a64	Misc	 Microsoft signed: Yes
    2012-06-20	09:04:56:125	 972	1a64	Misc	WARNING: Send failed with hr = 80072f78.
    2012-06-20	09:04:56:125	 972	1a64	Misc	WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <proxy2:8080> Bypass List used : <(null)> Auth Schemes used : <Basic;NTLM;Negotiate (NTLM or Kerberos);>
    2012-06-20	09:04:56:125	 972	1a64	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://uk-abi-swsus01/selfupdate/wuident.cab>. error 0x80072f78
    2012-06-20	09:04:56:125	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
    2012-06-20	09:04:56:125	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
    2012-06-20	09:04:56:125	 972	1a64	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
    2012-06-20	09:04:56:145	 972	1a64	Misc	WARNING: Send failed with hr = 80072f78.
    2012-06-20	09:04:56:145	 972	1a64	Misc	WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <proxy2:8080> Bypass List used : <(null)> Auth Schemes used : <Basic;NTLM;Negotiate (NTLM or Kerberos);>
    2012-06-20	09:04:56:145	 972	1a64	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://uk-abi-swsus01/selfupdate/wuident.cab>. error 0x80072f78
    2012-06-20	09:04:56:145	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
    2012-06-20	09:04:56:145	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
    2012-06-20	09:04:56:145	 972	1a64	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
    2012-06-20	09:04:56:155	 972	1a64	Misc	WARNING: Send failed with hr = 80072f78.
    2012-06-20	09:04:56:155	 972	1a64	Misc	WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <proxy2:8080> Bypass List used : <(null)> Auth Schemes used : <Basic;NTLM;Negotiate (NTLM or Kerberos);>
    2012-06-20	09:04:56:155	 972	1a64	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://uk-abi-swsus01/selfupdate/wuident.cab>. error 0x80072f78
    2012-06-20	09:04:56:155	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
    2012-06-20	09:04:56:155	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
    2012-06-20	09:04:56:155	 972	1a64	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: Send failed with hr = 80072f78.
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: SendRequest failed with hr = 80072f78. Proxy List used: <proxy2:8080> Bypass List used : <(null)> Auth Schemes used : <Basic;NTLM;Negotiate (NTLM or Kerberos);>
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://uk-abi-swsus01/selfupdate/wuident.cab>. error 0x80072f78
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f78
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f78
    2012-06-20	09:04:56:195	 972	1a64	Misc	WARNING: DownloadFileInternal failed for http://uk-abi-swsus01/selfupdate/wuident.cab: error 0x80072f78
    2012-06-20	09:04:56:195	 972	1a64	Setup	WARNING: SelfUpdate check failed to download package information, error = 0x80072F78
    2012-06-20	09:04:56:195	 972	1a64	Setup	FATAL: SelfUpdate check failed, err = 0x80072F78
    2012-06-20	09:04:56:195	 972	1a64	Agent	  * WARNING: Skipping scan, self-update check returned 0x80072F78
    2012-06-20	09:04:56:195	 972	1a64	Agent	  * WARNING: Exit code = 0x80072F78
    2012-06-20	09:04:56:195	 972	1a64	Agent	*********
    2012-06-20	09:04:56:195	 972	1a64	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-06-20	09:04:56:195	 972	1a64	Agent	*************
    2012-06-20	09:04:56:195	 972	1a64	Agent	WARNING: WU client failed Searching for update with error 0x80072f78
    2012-06-20	09:04:56:195	 972	1120	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {641A89EF-5216-4CAD-8121-F2170082FCAA}]
    2012-06-20	09:04:56:195	 972	1120	AU	  # WARNING: Search callback failed, result = 0x80072F78
    2012-06-20	09:04:56:195	 972	1120	AU	  # WARNING: Failed to find updates with error code 80072F78
    2012-06-20	09:04:56:195	 972	1120	AU	#########
    2012-06-20	09:04:56:195	 972	1120	AU	##  END  ##  AU: Search for updates [CallId = {641A89EF-5216-4CAD-8121-F2170082FCAA}]
    2012-06-20	09:04:56:195	 972	1120	AU	#############
    2012-06-20	09:04:56:195	 972	1120	AU	Successfully wrote event for AU health state:0
    2012-06-20	09:04:56:195	 972	1120	AU	AU setting next detection timeout to 2012-06-20 13:04:56
    2012-06-20	09:04:56:195	 972	1120	AU	Setting AU scheduled install time to 2012-06-21 00:00:00
    2012-06-20	09:04:56:195	 972	1120	AU	Successfully wrote event for AU health state:0
    2012-06-20	09:04:56:195	 972	1120	AU	Successfully wrote event for AU health state:0
    2012-06-20	09:05:00:995	 972	1a64	Report	REPORT EVENT: {90E59DDF-9207-43A6-B7A8-5CE6C2D80305}	2012-06-20 09:04:55:995+0100	1	202	102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	Content Install	Reboot completed.
    2012-06-20	09:05:00:995	 972	1a64	Report	REPORT EVENT: {F2C6E23C-4438-4A76-A415-1BD358AFC092}	2012-06-20 09:04:56:195+0100	1	148	101	{D67661EB-2423-451D-BF5D-13199E37DF28}	1	80072f78	SelfUpdate	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80072f78.
    2012-06-20	09:05:01:005	 972	1a64	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-06-20	09:05:01:005	 972	1a64	Report	WER Report sent: 7.5.7601.17514 0x80072f78 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
    2012-06-20	09:05:01:005	 972	1a64	Report	CWERReporter finishing event handling. (00000000)

    20 Haziran 2012 Çarşamba 09:13
  • The 0x8024400A issue appears to be related to the recent WSUS SP in 2012-June.

    See this post: 

    http://social.technet.microsoft.com/Forums/en/winserverwsus/thread/5048a590-f538-44be-8f6d-31e01468a57a



    • Düzenleyen Paulie-D 21 Ekim 2013 Pazartesi 05:03
    26 Haziran 2012 Salı 09:04
  • Any other idea's? I've been through the post above and still getting no where with this.
    03 Temmuz 2012 Salı 10:56
  • This issue appears to be related to the recent WSUS SP in 2012-June.

    This machine is a Win7SP1 machine running the v7.5 WUAgent, and KB2720211 has not been applied to the WSUS server (as evidenced by the fact that the selfupdate check still sees the WSUS3SP2 v7.4 WUAgent as the current required version -- so I really don't understand where this conclusion is coming from.

    What I do see is a non-standard proxy configuration -- that quite often causes problems with WUAgents talking to WSUS:

    2012-06-20 09:04:53:585 972 1700 Agent   * Default proxy: proxy2:8080

    and a rarely seen server-side error, which has already been partially resolved -- at least on some systems:

    2012-06-20 09:04:56:055 972 1a64 PT WARNING: GetConfig failure, error = 0x8024400A, soap client error = 10, soap error code = 0, HTTP status code = 200

    It's not a duplicate SusClientID issue, as the WUAgent did generate a new one -- although it is very interesting that one did not exist previously.

    2012-06-20 09:04:55:965 972 1700 Agent Created new random SusClientId 7c3db69a-31e1-4837-9fa3-dd5220b5a5f8. Old Id: none.


    So my approach at this point would be to find a way to bypass the proxy server and see if the client can talk directly to the WSUS server.




    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    05 Temmuz 2012 Perşembe 16:11
  • Lawrence, I apologize for the vague reference.  I was merely referring to the SOAP error:

    error= 0x8024400A,soap client error= 10,soap error code= 0,HTTP status code= 200

    I have been troubleshooting this particular WSUS client issue for more than a week.  I've documented much of those results here:
    http://social.technet.microsoft.com/Forums/en/winserverwsus/thread/5048a590-f538-44be-8f6d-31e01468a57a

    The one that currently sticks out is that the WindowsUpdate.log states attempting to connect to a URL that clearly produces and error - when trying it in IE at the WSUS Client as well as at the WSUS Server, as I mention in the aforementioned post.

    http://wsusserver/ClientWebService/client.asmx
    http://wsusserver/SimpleAuthWebService/simpleauth.asmx

    I am hopeful you can add your valued insight at that post.

    Respectfully,
    Paul

    11 Temmuz 2012 Çarşamba 17:21
  • Lawrence, I apologize for the vague reference.  I was merely referring to the SOAP error:

    error= 0x8024400A,soap client error= 10,soap error code= 0,HTTP status code= 200

    While it is certainly possible that a defective installation of KB2720211 could manifest in the form of a client-side 0x8024400A error code - my point was that it is definitively NOT the case in this instance, since we can plainly see the client conducting a selfupdate check,

    2012-06-19 14:20:19:551 972 12f8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226" is already installed.

    and the WSUS server is still reporting the v7.4 WUAgent as the current package -- which tells us that the WSUS server is still a WSUS3SP2 (v3.2.7600.226) server.

    But what's even more intriguing is that it would seem that Service Pack 1 was just installed on this machine on the morning of the 19th.

    Here we see the WUAgent is still at v7.2

    2012-06-19 14:18:40:350 5256 1258 Misc ===========  Logging initialized (build: 7.2.6001.788, tz: +0100)  ===========

    and TWO minutes later!!! The machine is running the WUAgent v7.5 -- which can only be acquired by installing Service Pack 1.

    2012-06-19 14:20:19:451 972 12f8 Setup Client version: Core: 7.5.7601.17514  Aux: 7.5.7601.17514

    So, in reality, there are a lot of funky things going on with this client. The WUAgent v7.2 suggests the machine hasn't been patched since Summer 2008 (or it was a client of Configuration Manager or some other non-Microsoft patching software) -- but the only things that the WUAgent v7.5 can be installed onto weren't delivered to the world until Fall 2009! (Windows 7, Windows Server 2008 R2).

    Win7/Win2008R2 *RTM* shipped with a WUAgent v7.3! (So how did this client get the v7.2 WUAgent?)



     


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    12 Temmuz 2012 Perşembe 02:39