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Windows Update not checking for updates.

    Soru

  • I maintain a small network of about 50 computers, all Windows 7 x64 Enterprise. I manage my updates with a local WSUS server. While reviewing reports from the latest batch of updates, I notice that a large chuck of those computers have not installed the new updates. Upon sitting down in front of one of the offending computers, I find that it hasn't checked for updates in a little over a week. I find that many other computers on my network exhibit the same symptom. I have them set via GPO to check for updates nightly. I check the error logs, and there are no errors that point to a Windows Update problem, the machines simply are not checking for updates. Previous to this week they were checking for and installing updates fine. If I reset the Windows update components, it seems to fix the problem. I'd prefer not to walk around and touch 50 machines by hand to fix the issue, but I can't seem to find an automated way to fix the problem. A colleague recomended I redeploy the WUA, but I can't even get it to install manually, much less through Group Policy. I get the error in my screen shot. Any advice is greatly appreciated. Thanks!

    18 Haziran 2012 Pazartesi 16:56

Yanıtlar

  • Hi,

    The latest Windows Update Agent version is 7.6.7600.256, it was released at June 8, 2012.

    And I don’t find available download link for it now.

    Currently, available Windows Update Agent download link from MS website is version 7.4.7600.226 or older.

    You can check current WUA version in your computer-->control panel-->Windows Update-->View update history

    I read the article “How do I reset Windows Update components”, it’s really a little bit complex to fix the issue manually. But I notice MS provide an executable file to fix the issue automatically.

    Try that fixit file, you may also deploy it through Group Policy or other software deployment tools.

    For more information please refer to following MS articles:

    How to obtain the latest version of the Windows Update Agent
    http://support.microsoft.com/kb/949104
    Information for network administrators about how to obtain the latest Windows Update Agent
    http://support.microsoft.com/kb/946928


    Lawrence

    TechNet Community Support

    • Yanıt Olarak İşaretleyen mikemagarelli 20 Haziran 2012 Çarşamba 16:51
    20 Haziran 2012 Çarşamba 07:49
    Moderatör

Tüm Yanıtlar

  • You can create a script to reset the Windows Update component and run the script using GP.

    Specify a Script to Run on Startup Shutdown Logon Logoff

    http://techsupt.winbatch.com/ts/T000001048F90.html


    Adrian Costea - MCP, MCTS, MCSA 2003, MCITP: Windows 7

    My Blog: www.vkernel.ro/blog


    19 Haziran 2012 Salı 06:11
  • Hi,

    > If I reset the Windows update components, it seems to fix the problem.

    What do you mean reset the Windows update components? If you configured Automatic Update through Group Policy, client side Windows update settings are grayed out.

    You get WUA installer error when install it, I think your update issue is not related to WUA. And if you install an old version of WUA it’s really prompt that error, I reproduced that error in my test.

    If WSUS client computers are not installing updates, there may be issues with the DCOM configuration. You will see event ID 10311 or 10312 in the application log if this is the case.

    Refer to this article to troubleshoot it:

    Issues with Update Installation on Client Computers
    http://technet.microsoft.com/en-us/library/dd939889(v=ws.10)

    If the client self-update does not work automatically, refer to this article to troubleshoot the problem:

    Issues with Client Computer Self-Update
    http://technet.microsoft.com/en-us/library/dd939801(v=ws.10)

    For more information please refer to following MS articles:

    How to Install the Windows Update Agent on Client Computers
    http://technet.microsoft.com/en-us/library/bb932139.aspx
    How to obtain the latest version of the Windows Update Agent
    http://support.microsoft.com/kb/949104


    Lawrence

    TechNet Community Support

    19 Haziran 2012 Salı 07:56
    Moderatör
  • Thanks for the responses.

    >You get WUA installer error when install it, I think your update issue is not related to WUA. And if you install an old version of WUA it’s really prompt that error, I reproduced that error in my test.

    I am attempting to install the most recent version, manually. -  (http://go.microsoft.com/fwlink/?LinkID=100335)

    >What do you mean reset the Windows update components?

    There is a Microsoft 'fixit' that does this, but it can be done manually as well... http://support.microsoft.com/kb/971058#LetMeFixItMyselfAlways

    >If WSUS client computers are not installing updates, there may be issues with the DCOM configuration

    I checked, and the DCOM configuration is correct. The problem is that the clients are not even checking for updates. If I manually initiate a check for updates, the computer updates without a problem. I'm still scouring logs, etc, but I'm not finding much helpful info as to the cause.


    19 Haziran 2012 Salı 17:34
  • Hi,

    The latest Windows Update Agent version is 7.6.7600.256, it was released at June 8, 2012.

    And I don’t find available download link for it now.

    Currently, available Windows Update Agent download link from MS website is version 7.4.7600.226 or older.

    You can check current WUA version in your computer-->control panel-->Windows Update-->View update history

    I read the article “How do I reset Windows Update components”, it’s really a little bit complex to fix the issue manually. But I notice MS provide an executable file to fix the issue automatically.

    Try that fixit file, you may also deploy it through Group Policy or other software deployment tools.

    For more information please refer to following MS articles:

    How to obtain the latest version of the Windows Update Agent
    http://support.microsoft.com/kb/949104
    Information for network administrators about how to obtain the latest Windows Update Agent
    http://support.microsoft.com/kb/946928


    Lawrence

    TechNet Community Support

    • Yanıt Olarak İşaretleyen mikemagarelli 20 Haziran 2012 Çarşamba 16:51
    20 Haziran 2012 Çarşamba 07:49
    Moderatör
  • Thanks Lawrence!
    20 Haziran 2012 Çarşamba 16:51
  • Hi,

    The latest Windows Update Agent version is 7.6.7600.256, it was released at June 8, 2012.

    And I don’t find available download link for it now.

    Currently, available Windows Update Agent download link from MS website is version 7.4.7600.226 or older.



    Lawrence

    TechNet Community Support

    actually, Lawrence,  there is a slightly newer version of the Windows Update Agent listed in MS KB article 2607070 that's newer than 7.4.7600.226 but not newer than 7.6.7600.256:

    http://support.microsoft.com/kb/2607070

    It was released late last year.  The download links posted in KB2607070 will install Windows Update Agent version 7.6.7600.243 and is compatible with Windows 7.

    21 Haziran 2012 Perşembe 16:28
  • actually, Lawrence,  there is a slightly newer version of the Windows Update Agent listed in MS KB article 2607070 that's newer than 7.4.7600.226 but not newer than 7.6.7600.256:

    http://support.microsoft.com/kb/2607070

    That v7.5 WUAgent only appplies to Win7/Win2008R2 Service Pack 1 systems directly affected by a known issue involving LARGE CAB files associated with locally published updates.

    The WUAgent v7.5 released with KB2607070 is superseded by the WUAgent v7.6 released with KB2720211.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Product Manager, SolarWinds
    Microsoft MVP - Software Distribution (2005-2012)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

    30 Haziran 2012 Cumartesi 22:58
    Moderatör
  • I have also faced this issue. so after searching a lot on the internet I got this link http://www.techsummary.in/index.php?topic=9493.new#new

    Try the solution which is given here I have tried the same and it work in my case. I hope this will also help you.

    27 Ekim 2012 Cumartesi 15:03