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How to interpret CheckSUR.Log

    問題

  • I'm having problems updating to the latest service pack so I ran the System Update Readiness tool (Checksur.exe) as suggested at 
    http://support.microsoft.com/kb/947366  and  
    http://support.microsoft.com/kb/958044  

    That created a log file that explained the problems but I don't know what to do next.  Any ideas ?  Here it is:

    =================================

    Checking System Update Readiness.

    Binary Version 6.0.6001.22375

    Package Version 5.0

    2010-04-11 14:25

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.

    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_6_for_KB972036~31bf3856ad364e35~x86~~6.0.1.0.mum

    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_7_for_KB972036~31bf3856ad364e35~x86~~6.0.1.0.mum

    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB972036~31bf3856ad364e35~x86~~6.0.1.0.mum

    Checking component store

    (f) CSI Manifest Zero Length 0x00000000 WinSxS\Manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.0.6001.22552_en-us_83cae7659b0ad869.manifest x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.0.6001.22552_en-us_83cae7659b0ad869

    (f) CSI Manifest and S256H Do Not Match 0x00000000 WinSxS\Manifests\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_8.0.6001.18828_none_72152c3467aecde7.manifest x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_8.0.6001.18828_none_72152c3467aecde7

    Summary:

    Seconds executed: 1705

     Found 5 errors

      CSI Manifest Zero Length Total Count: 1

      CSI Manifest and S256H Do Not Match Total Count: 1

      CBS MUM Missing Total Count: 3

    2010年4月12日 上午 10:08

解答

所有回覆

  • Hi,

     

    Please refer to the following article to troubleshoot this issue.

     

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    2010年4月13日 上午 05:47
  • Thanks for the reply Tim but the article you pointed to is far from complete.  I managed to locate replacement files for most of the issues, but not all.  After going around the houses a bit I downloaded the later version of the System Update Readiness tool and that resolved all be one problem as the following snippet from the end of the latest CheckSUR.log shows


    Summary:
    Seconds executed: 1532
     Found 5 errors
     Fixed 4 errors
      CSI Manifest Zero Length Total count: 1
      Fixed: CSI Manifest Zero Length.  Total count: 1
      CSI Manifest Failed Catalog Check Total count: 1
      CBS MUM Missing Total count: 3
      Fixed: CBS MUM Missing.  Total count: 3
      Fixed: CBS Paired File.  Total count: 3

    Unavailable repair files:
          winsxs\manifests\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_8.0.6001.18828_none_72152c3467aecde7.manifest

    (w)      Unable to read Event Log      0x000005DC      System      

    ---------------------------------------------------------------------

    I tried a repair install of Vista but that failed too:

    "Windows could not configure one or more system components.  To install Windows, restart the computer and then restart the installation"

    Despite looking on another 32bit Vista Home Premium PC and on Google, I have not been able to locate the missing file anywhere.

    2010年4月16日 上午 07:36
  • Hi,

     

    Thank you for the reply.

     

    As this issue is related to Windows Vista, please discussing it in our Windows Vista forum.

     

    http://social.technet.microsoft.com/Forums/en/category/windowsvistaitpro/

     

    Tim Quan - MSFT

     

    2010年4月16日 上午 08:14
  • Tim,

          I know this is an old post, but I'm not sure who to turn to. I am running windows 7 and I tried to do an update and this is what I got. I don't know how to intepret ii, but any help from anyone would be great.

    Here is my checksur.log


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2012-02-20 22:09

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.21092_none_c3af83b845ed97d9 
    (f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.21092_none_b95ad966118cd5de 
    (f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7600.16915_none_88aba1dfa31bcab6 
    (f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7600.21092_none_88db94a8bc7d341e 
    (f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.21861_none_8ae18aecb98bfcc5 
    (f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.17725_none_bb0673b6f559f453 
    (f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.21861_none_bb60cfaa0e9b9e85 
    (f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.21861_none_c5b579fc42fc6080 
    (f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.17725_none_c55b1e0929bab64e 
    (f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.16915_none_b92ae69cf82b6c76 
    (f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.17725_none_8a872ef9a04a5293 
    (f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.16915_none_c37f90ef2c8c2e71 

    Summary:
    Seconds executed: 981
     Found 12 errors
      CSI Payload File Missing Total count: 12

     

    Thanks anyone in advance for helping me solve this issue

    Techstudent01

    2012年2月29日 上午 12:39
  • According to this article you need to get the files from another healthy Windows 7 (looks to be 64 bit) machine (preferably the same patch level) You need the files named in checksur.log with names beginning wow64 and amd64 and with extension MUM, CAT and or MANIFEST (some in \winsxs\manifests\ may have no extension)

    *.mum files are located in %windir%\servicing\packages\

    *.manifest files are located in %windir%\winsxs\manifests\

    Package*.cat files are located in %windir%\servicing\packages\


    (I'm guessing these are all in the \winsxs\manifests\ folder)


    http://technet.microsoft.com/en-us/library/ee619779(v=ws.10).aspx


    Put the MUM and CAT files here
     %windir%\Temp\CheckSUR\servicing\packages

    Put the MANIFEST files here
     %windir%\Temp\CheckSUR\manifests\


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]


    2012年2月29日 上午 02:53
  • Dave,

    Thank you so so much for your help. I am curious though, since this is the only copy of windows 7 i have, do you know where I can get healthy .cat & .mum files?

    If you could help me find some healthy files or at least point me in the right direction, I would really appreciate it!!

    Thanks again for your help!

    Techstudent01

    2012年3月2日 下午 07:28
  • What version of 7 and service pack? Is it 64 bit?

    edit: I have the files so post a skydrive link with write access and I can put them up.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]


    2012年3月3日 上午 03:11
  • Dave,

            Could I have your e-mail address? I do not feel comfortable posting a link to my skydrive on a public forum. I could send it to you through e-mail and we could go from there.

    I hope that's ok.

    Thanks again so much for your help! Look forward to hearing from your soon.

    Techstudent01

    2012年3月6日 上午 12:59
  • Put all the files/folders here in %windir%\Temp\CheckSUR\manifests\ and rerun the update readiness tool.

    https://docs.google.com/open?id=0B304XeoKstFqTlA1RUtPcmVUb3VWaEoxV2NtTk1UQQ 

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    2012年3月6日 上午 02:20
  • Dave,

           Thank you so much for helping me. I really do appreciate your patience and effort to help me get this solved.

    I'm running windows 7 ultimate service pack 1 x64 bit version

    Right now when I click on the link you provided, there is nothing in there. I'm assuming there is nothing there because you are waiting to hear back from me as to what version of 7, service pack and bit I'm running.

    If you could please put the healthy files that I'm missing and you were talking about in the earlier posts in this google docs link I would really appreciate it.

    Dave, you have been the greatest help and I cannot thank you enough!

    Techstudent01

    2012年3月7日 上午 01:18
  • Take a look in Manifest folder at above link.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    2012年3月7日 下午 06:00
  • Dave,

    I click on the hyper- link and it shows the title of the folder as "manifest" but right in the middle it says " no items in this folder". Is there some special way for me to retrieve the files in this folder?

    I've been looking all over Google docs for help on how to retrieve these file, but to no avail.  I'm either missing something on my end or I don't know how to view and retrieve the files

    If you want, please e-mail me at humility36@msn.com  Once again, please forgive my ignorance

     Thanks,

    techstudent01

    2012年3月8日 上午 02:19
  • Sorry, out of town. Try it now.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    2012年3月8日 下午 09:50
  • still says that the folder is empty. . . . . not sure what is going on

    2012年3月9日 上午 01:50
  • Sorry, new link for some reason.

    https://docs.google.com/open?id=0B304XeoKstFqOG50T2Rra3ZTcG1feERndmFENTBjQQ 

     

    edit: for some reason there is no scroll bar to access rest of files. Please provide a skydrive link with which I can upload files.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]



    2012年3月9日 下午 08:30
  • Dave,

    here is the link you've requested:

    I really hope this works!

    https://skydrive.live.com/redir.aspx?cid=29927601afe349bb&resid=29927601AFE349BB!139&parid=29927601AFE349BB!121&authkey=!AMEP8V3B15G7jMg

    Let me know if you need anything else.

    Thanks again for your patience, persistence, and time,

    Techstudent01

    2012年3月10日 下午 03:35
  • Files are uploaded.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    2012年3月10日 下午 04:27
  • Well?

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    2012年3月20日 上午 03:58
  • Dave,

           I apologize for not getting back to you quicker. They've called for overtime where I work and I haven't had a chance to reply. Here's what I've done so far. I've been trying hard to figure this and I really thank you for the clean files. However, I did what you instructed and put everything in %windir%\Temp\CheckSUR\manifests and I re-ran the update readiness tool and still didn't work.

    - I then followed these instructions that you posted here: http://technet.microsoft.com/en-us/library/ee619779(v=ws.10).aspx

    If you get a Payload File Missing message, then the binary required is not available. This means that the issue is not fixed.

    Summary:
    Seconds executed: 100
    Found 5 errors
    Fix 2 errors
    CSI Payload File Missing Total count: 5
    Fix CSI Payload File Missing Total Count: 2
    
    (f)   CSI Payload File Missing 0x00000000   admparse.dll   x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 servicing_31bf3856ad364e35_6.0.6000.16386_none_23ddbf36a8a961bc
    (f)   CSI Payload File Missing 0x00000000   bootmgr   x86_microsoft-windows-b..re-bootmanager-pcat_31bf3856ad364e35_6.0.6000.16386_none_c0f2f087b6457236
    (fix) CSI Payload File Missing 0x00000000   bootmgr   x86_microsoft-windows-b..re-bootmanager-pcat_31bf3856ad364e35_6.0.6000.16386_none_c0f2f087b6457236
    (f)   CSI Payload File Missing 0x00000000   winload.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
    (f)   CSI Payload File Missing 0x00000000   setbcdlocale.dll   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
    (f)   CSI Payload File Missing 0x00000000   winresume.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
    (fix) CSI Payload File Missing 0x00000000   winresume.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
    
    
    Steps to resolve this issue
    1. Find out which payload files are missing by looking at checkSUR.log. Identify any line that have (f) that is not followed by (fix). From the previous example the three payload files that are not fixed are:

      (f)   CSI Payload File Missing 0x00000000   winload.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
      (f)   CSI Payload File Missing 0x00000000   setbcdlocale.dll   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
      (f)   CSI Payload File Missing 0x00000000   admparse.dll   x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 servicing_31bf3856ad364e35_6.0.6000.16386_none_23ddbf36a8a961bc
      
      
    2. Get the files required from other sources. The options available can be found in the “Options for obtaining files” section below.

      noteNote
      Ensure the binary you get from matches the directory name mentioned on checkSUR.log. For the above example, the directory name is x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8

    3. Paste the files onto the proper subdirectory under c:\windows\winsxs

      ImportantImportant
      Please only paste the files that are needed. Replacing additional files may lead the system into an unserviceable state.

      Before placing the files in the appropriate locations, you may need to grant yourself permissions to edit the folder’s contents; below is a quick guide on how to achieve this.

      1. At an elevated command prompt: takeown /f Path_And_File_Name
        TipTip
        For example: takeown /f c:\windows\winsxs\ x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8

      2. Next, to grant administrators full access to the file: icacls Path_And_File_Name /GRANT ADMINISTRATOR:F
        TipTip
        For example: icacls c:\windows\winsxs\x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 /grant administrators:F

      3. To replace the file with a known good copy: Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination
        TipTip
        For example: copy c:\temp\admparse.dll c:\ windows\winsxs\x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8\admparse.dll

    - here's the screenshot:

      . . . . .I don't know what I'm doing wrong?

      If you have any suggestions, please let me know

    2012年3月23日 下午 03:52
  • DAVE!!,

             After doing some digging it really bothered me that I got so far only to be blocked by my access being denied when I'm the administrator. So what I did was I went to the folders where I want to put the clean files, selected properties, went to permissions and gave myself full control, and clicked apply. In the process of getting full control, I still got the following message, BUT, when I copied and pasted all the files in the appropiate folders and re-ran the windows update. . . .IT SUCESSFULLY updated!!!

    I do not have any more important updates and that's exactly what I want and need!

    Thank you so so much for your time, education, and guidance. How can I give you more points to add to your status or communicate to a facilitator about just how impressed  and grateful I've been with everything you have helped me work through?

    I'll be sure to come here and send everyone I know here if they have any windows issues. Words cannot express my grattitude,

    Very respectfully,

    techstudent01

    • 已提議為解答 techstudent01 2012年3月23日 下午 05:30
    • 已取消提議為解答 techstudent01 2012年3月23日 下午 05:31
    • 已提議為解答 techstudent01 2012年3月28日 上午 12:37
    2012年3月23日 下午 05:30
  • how do I mark this issue as solved?

    2012年3月23日 下午 05:31
  • That's great news. You can mark one of my replies as answer but also you're own reply.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    2012年3月24日 上午 12:53