Hi, first of all, this is the incorrect place to your question, this is a forum about getting certified in microsoft technologies.
Second, i think you have a not original copy of sims game, is this correct ?
If you have an original copy of the game, you have to ask for help at
http://support.ea.com/
Fernando Peralta | MCITP:EA, MCTS:Windows Vista, MCSE, MCSA:Security