Mail getting stuck in Outbox
I am using Outlook 2007 and exchange server. When send emails they oftentimes get stuck in the Outbox with a sent date of "None". If I restart outlook and try resending the messages, they will oftentimes go out. I am having to restart outlook 5 times a day right now. Any ideas what would cause emails going out through exchange server to just "get stuck"? Sometimes when I sent the emails and I watch the Outbox folder, the messages will appear in the outbox with a "sent" date, then after a second or so that "Sent" date will just change to "none" and the email just won't go out. Any advice on how to troubleshoot or fix?
One other note...some messages just NEVER go out 9regardless of how many times I hit restart outlook and hit send) and I need to rewrite them by creating a new message and sending and that new message.
NOTE: this appears to happen when I'm in a state where I am "Connected to Microsoft Exchange".
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I also have this issue with Exchange 2007 and Outlook 2007.
It appears that the mail IS being sent, but getting stuck in the outbox.
If I access my mailbox via NON cached exchange or via OWA I can delete them.
I think it is either an Outlook 2007 bug, or Exchange 2007 bug (more likely)
- Count me in on that one as well. Extermely frustrating.....any find a fix yet?
No fix from me yet, but it's still happening.
Very annoying.
Hello , same problem for me, any solutions?
I installed exchange 2007 (standard install) on windows 2003 server.
Changed nothing on the original setup.I only tried to send internal mail.
All mail that i send internally stucks in my outbox.Tx,
- Try this...... Tools/Options/Mail setup, and tick the box- Send immediately when connected.
It was already checked and still have the problem.
The mail gets stuck in the outbox, but it DOES actually get sent.
The only way to clear it is to either use OWA nor non cached mode.
- Hi, I am not even using 2007 and this problem popped up all of a sudden. The only way I have found around it is to hit Forward and then Send and a copy of the mail is moved into the Send folder and actually goes. Please let me know if you find an easier way of doing this.
Greeton,
I am using Outlook 2007 with Exchange 2007 and the problem only seems to occur on Outlook 2007 users.
Can you let me know what configuration you have?
- I am using Outlook 2007 and it worked fine until -
- I selected a document (large file) in 'MyDocuments' and right clicked and selected 'Send
to Email Recipient' - It went to my Outbox but appeared to be stuck there and not sent. Did not
appear in 'Sent Items' folder at all but I discovered that it did send, each
time I checked my email! - I have run a test on the account and it was good.
- I have deleted the email account and setup a new one and same problem.
- Re-boot etc. makes no difference.
Is anyone aware of a patch or workaround?
I am now using MSMail and would prefer,like the rest of you, to use the product I paid a lot of
money for. :(
I have searched MS site, the forums and even subcribed to MS OutlookCommunity Newsgroup. No one seems to be able to resolve this.? :(
I had the same thing.
I created another profile same settings as the one having trouble, deleted the emails and tried again, its working now.
*Shrug.
I'm using Outlook 2007 and tried to send a few videos, without thinking, and clogged up my outbox for three days. Prior to send/receive on the third day I forwarded the posts and was able to delete the attachments and addresses and so far two out of five are now in the sent items, unsent I think. However I am two steps closer to being able to use my email.
Actually the same problem occur with Outlook 2003 and seem to have coincided whilst trying to open an Email with outlook express.
I have just upgraded to Office 2007 and the issue is still there.
My current work around is to create new mail from the outbox window which will work if there is at least one message in the outbox. As long as don't interact with the created email it will send the message as normal. However if I click on it, it will change the 'sent' to none.
Threads from other site suggest to delete the mail database and create a new one!
Well, further to my previous post, I have followed other thread advice and remove (backup first!) all the files under my profile. 'C:\document and setting \ %myprofile%\application data\microsoft\outlook '. restarted outlook, which created 2 files: "outcmd.dat" and "Outlook.srs" under my profile directory.
And now outlook seem to work accordingly, which is send email from the outbox....
This was happening to me because in my mail was set up to "Use Cached Exchange Mode." I resolved it by going through the following steps:
- "Start"
- "Settings"
- "Control Panel"
- "Mail"
- "Data Files"
- "E-mail Accounts"
- Double Clicked on "Microsoft Exchange Server"
- Removed the check from "Use Cached Exchange Mode"
- "Close"
- "Close"
- Opened Outlook and the mail was gone from my Outlook and I was able to accept my meeting requests again!
I hope this helps!
- I have the exact same problem as the original poster. I am using Outlook 2007 with Exchange 2003. Changing to to Cached Exchange mode does not tix the problem as stated by some in this thread. I am going to create another account next. I wish there was another way to do this. Is there any word from Microsoft on this?
Facing the same issue. I'm not using Exchange Server, instead using POP account. In my previous company, we were using exchange 2003 with outlook 2003 and few of the users were facing the same issue.
Currently with Outlook 2007 on Vista Business Edition, my emails though sent out but shown in outbox. The outlook constantly then attempts to send out the stuck emails taking the CPU utilization to over 50% for outlook process. My whole system nearly hangs.
PLEASE HELP!
This is what helped me
Message stuck in Outbox
It doesn't happen too often but when a message is stuck in the Outbox it can be a real pain. Below you'll find three methods to get the message out of the Outbox.Method 1
Open the message from the Outbox and close it again. Now select the message and press DELETE
Method 2
Put Outlook in offline mode. To do this go to File-> Work Offline. Now restart Outlook and see if you can delete it (you can try this in combination with method 1). Don't forget to put Outlook back On-line again.
Method 3
- Create a new pst-file; File-> New-> Outlook Data File...
- Set this pst-file as your default delivery location in your Account settings; Tools-> E-mail Accounts-> button Next
- When you now restart Outlook your original pst-file will show up as the secondary set of folders where should easily be able to remove the file from or even the complete Outbox folder
- Set the original pst-file as the default delivery location again and restart Outlook; the Outbox folder will be recreated and will be empty.
Method 4
Use the Microsoft MDBVU32.EXE tool to forcefully clear the Outbox. The instructions for this are the same for when removing a stuck read receipt but instead of choosing "MDB-> Open Root Folder" choose "MDB-> Open IPM Outbox".
http://www.howto-outlook.com/faq/messagestuckinoutbox.htmSame situation here as most are experiencing above.
Have implemented some the above 'fixes' but problem still persists.
Suggestions from anyone familar with issues would be greatly appreciated.
- so i am a total novice at Vista and Outlook 2007 and had the same problem using a POP3. On another forum someone said that using the contact addresses caused the problem. sure enough I hand entered the addresses and the message went out
now my other question - the only reason I did a trial of 2007 was to synch my PDA - tell me that Mozilla has a program I can synch too!
thanks - Method 2 worked for me. Thanks for the assistance!
Method 2 worked for me
Thank you vital.thread for relieving my nightmare!
apexadam
U can delete the mail strucked in the outbox, when u logging in to the outlook in offline mode.
Login in to the outlook in offline mode, create one temp pst file and move the strucked mail in to the .pst file and there after remove the .pst folder from ure profile. defenatly this will help u, because i have faced the same kind of issue so many times.
NOTE: U wouldn`t move the strucked mail in the .pst file during online mode.
Hi All,
I have had similar issues and found that in my case it is always a new message that I am sending to a contact in my contacts folder. If I reply to a message, or type the email address directly into the to field I have no problems.
The last time it occurred, I opened up the contact record for the recipient and re-saved it in OL2007 (I had created it in OL2003) and now message to that contact work.
Regards,
Doug
- Many of this is very useful information, but surely this must be related to a bug somewhere. Can others confirm if they only have this problem when sending to contacts in their contact list? I am migrating to Exchange 2007 with Outlook 2007 as a client in our organization. As a first user I never have this issue on my machine, but the first two users I migrated are both reporting this issue occasionally (eg. around 1/10 messages they send) and they do have quite a lot of personal contacts.
All the solutions on how to remove a mail stuck from your outbox are not so important to me, I would like to be more able to answer why things are happening to the end users so they can prevent it.
Thanks for any further input!
Wouter I have had a few more stuck messages and in all cases they had all been held up by contacts that had been created prior to upgrading to OL07 and not opened/saved. Each of the contacts I encountered I had previously assigned categories. I can't be sure, but this may be related.
I should point out that where a mail message was sent to multiple recipients and got stuck, all the recipients bar the one that was holding the mail up received the mail message. If I then resent the message it went to everone again, hence some people received the email twice.
I also looked on http://www.howto-outlook.com and Robert Sparnaajj also suggested the following:
· Move the contacts to a contacts folder in a new pst-file and then back again to their original location. This forces a rewrite of the contact item
· Export your contacts to a vcf-file and then import them again. Note that some contact properties can get lost this way since Outlook Contact Items support more functionality than a vcf can offer
· Export your contacts to an Excel sheet or csv-file and then import them again. Note that you set the mapping of the columns correctly when importing
I know this doesn't help identify the exact problem for your migration, but generally I have found OL07 to be as stable as OL03 and this is the only issue I have encountered.
Regards,
DougPi
- Thanks for the information, I am definitely happy to have a pointer regarding where to look. Perhaps I am not helping the situation seeing that my migration procedure is as follows (I am not happy about this situation at all, but it is as it is):
- Connect a machine with outlook 2003 and the zimbra connector to our Zimbra server (see www.zimbra.com, but don't be lured into their offer, clearly their solution CANNOT replace exchange)
- Generate a PST file for the entire account
- Connect another pc with Outlook 2007 in online mode to Exchange (eg.not cached)
- Import the PST generated from the export in Outlook 2003
Wouter - So here is what is happening:
Mail is actually mail that is replied on. So the reply is getting stuck and is not delivered to the end user. Deleting the mail from the outbox folder isn't a problem. This is happening to about 5% of all mail.
Users are connected to exchange via Outlook anywhere (via HTTPS) and the certificate has been signed by a trusted root. All connection statusses show connected and high connection speeds.
The office installs and Exchange installation are all up to date at the moment.
I have only three users on Exchange so far, me, and two others. My mail works like a charm, both the others have this problem.
Currently I am drawing blank and considering to actually call microsoft for a support request (for the first time in my life). Is this a bug? What does everyone here think? - Now that I am able to reproduce perhaps someone has some advice for me. The problem is with replying to messages from older accounts. In the header information of the emails that I cannot reply to I find the following:
X-Zimbra-Tags:
X-Zimbra-Flags:
X-Zimbra-Received: 1182168059000
X-Zimbra-Modified: 1182168382000
X-Zimbra-Change: 393272
X-Zimbra-Revision: 393261
X-Zimbra-Conv: -50083
But I tried to remove all the zimbra connector stuff and old profiles before installing the new version of office. How can Outlook be affected so badly by these headers? Am I missing something or are the headers missing something?
Am I stupid? (No need to answer, I know I am
) - Okay- I am a bit more inexperienced but I found the problem was when I tried to send a new email and pulling the address from my contact list - write it manually - no problem! -
answer - turned on Thunderbird! ugh - not what I want -
and no I don't have an exchange account. Guys,
Just take backup of your POP3 / SMTP settings
Backup your rules (client/server)
Remove the profile inlcluding the data files associated with the mail account (do not delete them)
Recreate the exchange account / recreate the POP3/SMTP account
I had the same issue and did the above procedures then everything si smooth now.......
Got to try it
I went through the list as above and got to data files and then you say to click on email accounts but there is none there?? Any suggestions?? Thanks, Bev- Same problem; hand typed the addresses and it worked. This after spending an hour w/ my ISP's tech support. Noticed that when e-mail address was in the format - first last(first.last@dns.com) - (the parantheses seem to have something to do with it) as obtained from Contacts the e-mail would get stuck in the Outbox; if I hand typed first.last@dns.com it would go through no problem. I documented this with ISP who, I believe, sent it along to MS. Hope they figure this out.
- I am having the exact same problem, were you able to make any progress on getting replies and forwards to work on mail imported from zimbra?
I had the same problem with Outlook 2007 - (POP email) - any contact in the address book used directly in the address line caused a stuck message in Outbox. (Hand typed the same email address and no problem)
The Excel CSV export of my Contacts followed by an import has completely cleared the problem.
Many thanks for the solution - much appreciated.
Hey guys! GOTTA FIX FOR WINDOWS MAIL GETTING STUCK! THIS WORKS IN INBOX AS WELL! This download is on http://support.microsoft.com/kb/941090/en-us download your update for your Vista version, restart your computer, PRESTO! You can delete those pesky little messages! http://www.microsoft.com/downloads/details.aspx?FamilyId=09F002D9-A140-42A8-99F5-A86F2B7E39F1
Use either one! I am so excited!!! Finally!!! One less thing to worry about in the world! Ejoy everyone! Happy Holidays!
I have been having this trouble for 2 weeks I came here looking for a solution.
I found that if I select the msg marked None, press Forward, then send mail, it goes out. Then I have to delete the one that is still stuck there. I've been living with this problem for a while, trying to figure out why it's happening.
Wonder why Microsoft cannot fix this very annoying problem. I'm looking for ways to get out of Windows altogether, sick of wasting my time with foolish things like this. Macbound..
I am wondering if there is a way to rebuild Outlook so that strange behavior is removed, at least that would be my hope.
Does anyone have any idea? I saw a message earllier in the thread but that seemed to be for an Exchange server unless I didn't understand.
Thanks for the suggestion of typing in the email addresses -- that does the trick and messages go out. Deleting wasn't my concern: my concern was having confidence that my email is being sent!
I'm with you, Dr. Pangloss: sick of wasting my time!! A friend who supports Win machines for our computer clusters recently made the switch at home and said, "It's changed my life." After seeing my WinXP machine hang on the error reporting pop up and waking up to the message "Not enough resources to complete the API" each morning, I'm bailing.
This started happening to me out of the blue. I'd used 2007 for 3 or 4 months without email hanging in the outbox.
SOLUTION:
1. Start Outlook and click on "Contacts" to go to the contacts section of the navigation pane.
2. Right click "Contacts" *within* the navigation pane (on the left).
3. Select "Create New Folder" and name it "Temp".
4. Select All contacts and *copy* them into the Temp folder.
5. Select All the contacts just created and paste them back into the original Contacts Folder.
6. When prompted to "Update" the first contact in your contacts list, choose "Update All."
I'm not sure what the connection is, but somehow corruption of contacts is at the heart of this. With this method, they will be rewritten and email should stop hanging around the outbox. This worked for me, as did typing individual email addresses instead of letting the contacts be populated from my address book.
BTW, I'm still getting a Mac - I consider this a stop-gap.
- 已建议为答案ChrisPR 2009年3月10日 23:35
This is really great! I spent countless hours on the Microsoft chat line & kept getting the same reply - disable your firewall, etc., - but nothing every solved the problem. Then, my computer crashed, and HP had to give me a new one because their inverter supplier went out of business and I got a brand new copy of Outlook 2007, and low and behold, the same problem with Outbox hangups started. When someone said, just type in the address rather than using Control-K, everything started working fine. I'm using an iPAQ to synchronize contacts between two computers, so I guess that's what caused the problem - I simply moved the "corrupted" list from the one computer to the new one by synchronizing. However, as mentioned above, the old computer with Outlook 2003 NEVER had a problem, so this is definitely an Outlook 2007 problem and not "user error." Again, thanks for sharing!
I am seeing this same problem with Windows Mobile 6.1 and Exchange Activesync 2007 SP1.
Every message sits in the outbox and never clears. If you ready the message in the outbox, and then close the message, the message dissapears.
The message sends over and over. Each message has a new header ETC.
This has to be a bug.
- This is getting really frustrating to me. First of all, I've tried every solution offered above, and none have helped me.
Here's what I have:
Windows XP SP2 (with all security updates)
Outlook 2007 (Free version from launch event)
Exchange 2003
What happens is when I start outlook, often mail just gets stuck in the outbox. It doesn't send at all. In the past, I could delete all the messages, close outlook, open outlook, go to the deleted items, open message, send message, and it would usually go through just fine. Lately that doesn't even work very well. I've been averaging having to repeat the delete/restart/open/send process about 10-15 times until it finally gets a good connection that lets me send.
Here's the thing that's a real kicker. It's connected to exchange and I can see all the incoming mail, but the outbound gets stuck.
Once I can finally restart outlook and it sends mail, it continues to send mail until I have to restart outlook. Because of this bug, I just never turn off my computer and I never restart outlook because it can take up to 15-20 minutes to get it functioning and having to repeatedly shut it down and restart it. this is a strange problem. I'm using Outlook 2007 for 2003 before and now 2007 and don't have that problem.
I don't use Cache mode though, it is default setting but it doesn't make sense using it in desktop PC.
I am curious if you have that Outbox problem when you send email by OWA (Web Access) or not?
Can you test from OWA to send a message to your outside email and see if you receive it quickly?
This is one way to trace if this is your Outlook client problem or your server problem.
I don't know if anyone asked this, just too many messages in the post to read.
HN
- I forgot to mention that I don't use cached mode.
As far as OWA, I just spent 20 minutes getting Outlook working today, so I don't want to break it again just to test, but I have played with it in the past, and if I recall correctly, I never have problems sending in OWA, UNLESS something is stuck in the outbox because of Outlook. If my Outlook says that something is in the outbox, then OWA says that it's in the outbox. I can't get OWA to send a stuck message, but OWA itself doesn't make any messages get stuck. I can't remember for sure, but it seems that if messages are stuck and I try to send with OWA, I believe that it sends, but the other messages stay stuck. It's been a couple months, so I don't remember for sure.
I've never had issues with OWA sending.
I've also had this issue at two different places I've worked. I'd bet money on it being an Outlook 2007 issue more than anything else, or at least this particular issue. Both places used Exchange 2003, but I've seen postings from people with Exchange 2007 as well. Matt,
I hope that you recalled correctly because at least you can pin it down to the Outlook 2007 problem, not the exchange server. On the PC that you have problem, what is the Outlook 2007 status? (bottom right of the program, like "Online with Exchange ...")
In the email account configuration:
Do you use cached mode?
Do you have Offline folder on? (click disable to be sure)
Do you test with "Connect Exchange Using HTTP" on and off?
In that PC, hold control and click on the Outlook icon at the right side of your PC Status bar (in the clock area) and select "Connection status". Look for the Req/Fail column, do you have any fail? under status, are they all "Established"?
One more thing, have you check if there is any update available for Outlook 2007?
I found that switching between Outlook 2007 back to Outlook 2003 sometimes srew up your settings, like I have all my Outlook rules disabled.
HN
I have exactly same problem, outlook 2007 against exchange 2007 server. I receive emails fine, I can send emails from OWA wothout problems, but as soon as i send an email from Outlook 2007, it just stays in outbox without being sent!
I can beleive MS havent come up with a workaround or solution to this yet!
Here is what i have tried so far, without any luck:
1: Disabling cached mode
2: uninstalling Sp1 from office
3: repairing Office installation
4: Reinstalling office
NOTHING seems to correct this problem, and its starting to be a real pain! Come on, MS, give us a solution now!
/weeMan
- Well, I shut it down and restarted so I could answer some of your questions. <sigh> The good news is that you have helped me fix my problem apparently. It was the Offline Folders. Once I disabled that it's started working again. Mine was getting so bad that only 5% of the time I opened outlook it was able to send mail. After disabling offline folders I haven't been able to replicate the problem any more.
As to the other questions (for future reference and other users)
I don't use cached mode
Yes, offline folder were on (this is what was causing my problem)
Didn't check the connect with HTTP, but I doubt it would have made a difference
Under the connection status, nothing had failed. Everything said it was good. The connection status said it was Online with Microsoft Exchange as well.
I only used Outlook 2007, I don't have 2003 on this machine any more, although I had upgraded from 2003 originally. I have installed any updates for Office 2007 that were available from MS (from the update site, I didn't look for specific manual download and install issues, only ones from the update website)
Thanks for the help. I'm glad it's working again. That blasted Offline Folders.
Matt,
I hope that you recalled correctly because at least you can pin it down to the Outlook 2007 problem, not the exchange server. On the PC that you have problem, what is the Outlook 2007 status? (bottom right of the program, like "Online with Exchange ...")
In the email account configuration:
Do you use cached mode?
Do you have Offline folder on? (click disable to be sure)
Do you test with "Connect Exchange Using HTTP" on and off?
In that PC, hold control and click on the Outlook icon at the right side of your PC Status bar (in the clock area) and select "Connection status". Look for the Req/Fail column, do you have any fail? under status, are they all "Established"?
One more thing, have you check if there is any update available for Outlook 2007?
I found that switching between Outlook 2007 back to Outlook 2003 sometimes srew up your settings, like I have all my Outlook rules disabled.
Hi, glad to hear its working for you. Unfortunately this does not help my situation; i trid switching off offline folders, still no luck. its strange that my situation is the same wheter om running cached or not, offline folder or not. Tried setting up a PC next to this one, on same subnet, behind same switch and router, and installed outlook 2007; everything works on that pc. This is soooo frustrating...it must be a bug?Hi Holger,
I’ve got sort of the same problem, is there someone that maybe know how to fix this problem?
- Using Outlook 2003 SP3
- Exchange 2003
- Using Cache and Offline mode
This normally happens when I work offline. I reply to mails in the inbox, create new emails and then some mail I’ve forwarded, all the messages is in the outbox (Because of the offline mode), as soon as I select the outbox it date one of the mails as “NONE” and that email doesn’t send at all. It also seems as that email is read.
I’ve tried a different account as well and what the scenarios seems like is, when you send a mail when you are offline and you open the mail in the outbox it date it as “NONE” and you can’t send the mail.
I’ve recreated the Outlook profile, OST file, reloaded office, update the SP of office and reload the OS from scratch but still the same problem.
Is there something else I need to try?
Regards,
Holger & Deetlej1
Your problem is a very typical problem for Outlook 2007 as I found. I don't know if it is a bug but it seems it was not tested thoroughly, especially in Offline mode.
If you want your email sent, select the Outbox folder and press Ctrl-F9 instead of F9. Somehow when you do Send All (F9) all of the Email or Calendar won't update. but if you select a specific folder and select Send all in this folder (Ctrl-F9), it works. I can't remember correctly either select the Inbox or Outbox but I know that you must press Ctrl-F9. Weird!
For those of you who work Offline a lot, it's trickier in Outlook 2007. Base on my own experience (I don't work offline that much any way) if you work in Offline, you must be in Offline mode before you plug your network cable in. That means when you start your Outlook 2007, you should not have your network connected. Start your OL07 first, you will see at its status bar (bottom right) it shown as Offline, then connect your network and sync (F9 or Ctrl-F9). When you run Outlook 07 with network connected, it will switch to Online mode and that causes problem with the synchronizing folders.
HN
Hey! My problem was solved when clearing my config on my cisco. One of my employees had been fiddling with some firewall rules, adn deleted them again. So i decided to wipe the config, and that seemed to have helped. So I would advise people to look at network related issues!
Ill post if I experience this again! In the meantime ill follow this thread to see if there should be some general solution in the future.
Cheers.
/Holger
I've found if u disconnect internet connection/go offline then the item will delete from outbox, reconnect to internet and normal service is resumed.
Hope this helps, DiSCo
This is useful if you do need to use Offline Mode. What if you are on a laptop and need to connect to your mail from outside the office? This is not a solution, as much as it is a work around for a much bigger problem which needs to be addressed.- I am using Outlook 2007 with Vista Ultimate. I had this problem as well and as best I can figure is related to the Contacts issue cited previously. I sent to multiple receipients from my Contact List, only one message hung in the Outbox. When I tried to delete it I got a "The Folder is Full" message. I cleared it from the Outbox by opening the message and deleting all the receipients email addresses then I typed in my own email address and sent it to myself. This cleared the message from the Outbox.
- Hello,
I found a solution that worked for me.
See: http://www.slipstick.com/problems/outbox.htm
I followed the suggestions in the article and found that I had an add-in (that I did not need). When I disabled the add-in, my problem was solved.
Test of article follows:
After viewing the Outbox, the messages in it won't send.
If you click on the Outbox while messages are waiting to be sent, the messages are marked as read and won't send.
This is caused by a Net framework add-in you have installed that 'reads' Outlook items, including the Send to OneNote from Outlook PowerToy add-in and BCM (Business Contact Manager). A list of other add-ins known to cause this behavior is listed below.
To send the affected messages, you'll need to open the message, then switch to a different folder before clicking Send on the message. Do not go open the Outbox until after the messages are sent.
To identify the add-in that results in this behavior: Look in Tools, Options, Other, Advanced, Com add-ins. Disable the add-ins and re-enable them one at a time and test.
Since BCM and possibly other add-ins are not listed in the COM add-in list, check
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins
- HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
Export the keys then change the LoadBehavior value to 0 to disconnect an add-in. Restart Outlook and test.
Applications responsible
The following is a list of some of the applications which are reported to cause message to be marked as read. If you use these or any other add-ins, check for a newer version - newer versions of some of these applications will not cause problems.
- ICQExpress (COMAddin), installed as part of ICQ
- Business Contact Manager (BCM)
- Send to OneNote from Outlook PowerToy
- Outlock
- Outlook Backup Add-in
- Sierra Wireless Outlook Integration - disable in the registry. It's listed at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SwiOutlookInt.Addin
- ONFOLIO
- Timeslips add-in
- Attensa for Outlook. Check for upgrade: newer versions not affected.
- Cisco Meetingplace plug-in
- MindJet Mind Manager 6. Disable the add-in in the registry - the key is Mindjet.Mm6OutlookLinker.AddIn.2
- Google desktop "search your own computer", specifically because it searches the mail
- ScanSoft PDF Converter Outlook Addin
- Norton AntiSpam Outlook Plugin
- Norton Internet Security
- AIM Sync
- LinkedIn Outlook Toolbar
- Salesforce
- Upshot Outlook integration
- MS CRM 3.0 Outlook Add-in
- Xobni
- Auto-Mate
- RingCentral Add-in
- DesktopSMS.Addin
More Information
If your mail won't send and it's not the problem described above, other possible causes are: - Authentication problems: Are you logging on to the mail server correctly?
- No default mail account. If you can reply to messages but not send new message, check the account settings and make sure one is set as default. When you use a configuration script created by your mail provider or import accounts, an account is not always set as default.
I agree completely with Lisa Hagen, i find it astonishing that MS apparently keeps ignoring this problem although more and more users are experiencing this issue. It is no doubt an Outlook 2007 issue that need to be addressed asap!
WAKE UP MS! Just give us something...anything really...
DontPanicZ wrote: Hello,
I found a solution that worked for me.
See: http://www.slipstick.com/problems/outbox.htm
I followed the suggestions in the article and found that I had an add-in (that I did not need). When I disabled the add-in, my problem was solved.
Text of article follows:
After viewing the Outbox, the messages in it won't send.
If you click on the Outbox while messages are waiting to be sent, the messages are marked as read and won't send.
This is caused by a Net framework add-in you have installed that 'reads' Outlook items, including the Send to OneNote from Outlook PowerToy add-in and BCM (Business Contact Manager). A list of other add-ins known to cause this behavior is listed below.
To send the affected messages, you'll need to open the message, then switch to a different folder before clicking Send on the message. Do not go open the Outbox until after the messages are sent.
To identify the add-in that results in this behavior: Look in Tools, Options, Other, Advanced, Com add-ins. Disable the add-ins and re-enable them one at a time and test.
Since BCM and possibly other add-ins are not listed in the COM add-in list, check
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins
- HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
Export the keys then change the LoadBehavior value to 0 to disconnect an add-in. Restart Outlook and test.
Applications responsible
The following is a list of some of the applications which are reported to cause message to be marked as read. If you use these or any other add-ins, check for a newer version - newer versions of some of these applications will not cause problems.
- ICQExpress (COMAddin), installed as part of ICQ
- Business Contact Manager (BCM)
- Send to OneNote from Outlook PowerToy
- Outlock
- Outlook Backup Add-in
- Sierra Wireless Outlook Integration - disable in the registry. It's listed at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SwiOutlookInt.Addin
- ONFOLIO
- Timeslips add-in
- Attensa for Outlook. Check for upgrade: newer versions not affected.
- Cisco Meetingplace plug-in
- MindJet Mind Manager 6. Disable the add-in in the registry - the key is Mindjet.Mm6OutlookLinker.AddIn.2
- Google desktop "search your own computer", specifically because it searches the mail
- ScanSoft PDF Converter Outlook Addin
- Norton AntiSpam Outlook Plugin
- Norton Internet Security
- AIM Sync
- LinkedIn Outlook Toolbar
- Salesforce
- Upshot Outlook integration
- MS CRM 3.0 Outlook Add-in
- Xobni
- Auto-Mate
- RingCentral Add-in
- DesktopSMS.Addin
More Information
If your mail won't send and it's not the problem described above, other possible causes are: - Authentication problems: Are you logging on to the mail server correctly?
- No default mail account. If you can reply to messages but not send new message, check the account settings and make sure one is set as default. When you use a configuration script created by your mail provider or import accounts, an account is not always set as default.
- I am running XP sp2 and outlook 2007 sp1 and I am also having issues with messages with attachments not leaving the outbox although they are being sent. I am not running exchange. Two weeks ago when I was using outlook 2002 I was able to send 5MB emails without any problems.
I regret upgrading to this version and wouldnt recomend it.
Is this a fix for Office 2007 on XP?Hello Again!
It has been some time since i last had the problem with outlook 2007 (and still, oddly no microsoft reaction at all to this issue)
I just had the problem a few days ago again in another location. I solved it by disabling IP CEF on the cisco router of that location, which again clearly states that outlook 2007 has problems with some network related issues.
if you are a cisco user, try to disable CEF (cisco Express Forwarding) and see if that helps!
I have found this fix to work in regards to emails sitting in the outbox and not sending:
In Outlook 2007,
GO TO:
Tools
Account Settings
Data Files Tab
Settings
Offline Folder File Settings
Copy File Text i.e: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\outlook0.ost
Close Outlook
Browse to file, minus the \outlook0.ost
Delete the .ost file
Re-open Outlook
Hey Holger,
We're having the same issue, we only experience this problem at remote sites (with lower bandwidth WAN links). How did you come across the CEF solution? Have Microsoft/Cisco confirmed this as an issue?
We have CEF enabled on all of our core and edge switches. It seems as though it's only an issue when over slow WAN links.
Cheers,
Gaz.
Hi Gaz!
No microsoft have not confirmed that this is a problem, and neither have cisco. I am not saying this is the correct solution, but it helped instantly on our issue. I am not able to get an official MS opinion about this, as MS sadly has refused to help me because my Exchange servers are on a Vmware infastructure. (not that i can see how that has anything to do with the issue, but "Company Policy")
Have you tried disabling CEF? Cef is in most scenarios unneeded unless you are running very large networks, like ISP services etc.
Regards, Holger
Thank you, thank you, thank you, I've tried everything else and your solution is the only one that seems to have worked, so far. This has been driving me crazy. I read in one post that it was caused by an update. I don't know, I'm just glad it seems to be fixed.
Thanks again,
Mlwapw
Hello mlwapw!
There are quite some solutions in this thread, I am curious, which solution helped you exactly?
/Hax
Ditto I wouldn't mind knowing as well. Our switches are managed by a third party so it's going to incur cost to get it changed. We're going to have to be sure that this the cause before we can implement the fix. We can't replicate the error either, it's not happening all of the time, we don't currently have any calls open for it, however there were two yesterday.
I've got a call into Microsoft at the moment so I'll let you know how I get on - fortunately our exchange servers are on physical hardware!
Thanks! This helped...I selected 'Connection Status' and clicked the [Reconnect] button and re-established all my connections and then my 'stuck' e-mail went thru. Thanks again.
- I had the same problem: message with huge attachment stuck in outbox. Found the answer in Technet somewhere that solved it. Here are the steps:
1) Start Outlook and from the File menu click Work Offline.
2) Restart Outlook. Click on Outbox folder and highlight the message that's stuck.
3) Drag the record to another folder; I used Deleted Items. It worked!
4) Uncheck Work Offline.
5) Restart Outlook.
or another suggestion they gave was:
1) Do steps 1-2 above.
2) After highlighting the stuck record, right click on it and select Move To from the drop-down box.
3) Pick a folder to move it to and click OK.
4) Do steps 4-5 above.
Hope this helps; it did for me.
rogerbrooks@msn.com - OK Guys, I think I may have found the answer, although you might not like it.
Whilst performing some Disaster Recovery of Exchange 2007 I noticed that a few of my users (Pre-2007) were still in the "First Administrative Group" rather than "Exchange Administrative Group (FYIBstupidthing)". You can find this by checking the LegacyExchangeDN AD attribute, or something like that.
Out of all my users, it was this lot who were having the mail stuck in the outbox issue.
I backed up one of them to a PST, ditched the mailbox from Exchange, Purged, and re-created a new mailbox. Re-imported his emails. His mailbox is now in the correct Group and he hasn't had the problem since.
Luckily, I have a small number of users, so I recreated them all, BUT IT WORKED!! No more stuck mail in Outbox.
P.S. If you do have users in the old group you will find it very difficult indeed to do disaster recovery!! - Thanks! I did just as you said and now I can send email.
This started happening to me out of the blue. I'd used 2007 for 3 or 4 months without email hanging in the outbox.
SOLUTION:
1. Start Outlook and click on "Contacts" to go to the contacts section of the navigation pane.
2. Right click "Contacts" *within* the navigation pane (on the left).
3. Select "Create New Folder" and name it "Temp".
4. Select All contacts and *copy* them into the Temp folder.
5. Select All the contacts just created and paste them back into the original Contacts Folder.
6. When prompted to "Update" the first contact in your contacts list, choose "Update All."
I'm not sure what the connection is, but somehow corruption of contacts is at the heart of this. With this method, they will be rewritten and email should stop hanging around the outbox. This worked for me, as did typing individual email addresses instead of letting the contacts be populated from my address book.
My first reply didn't copy which post to which I was replying. Here is the one that helped me from msw 70. Are you an MSW? I'm an LCSW.
- 已建议为答案Bickit 2010年2月11日 14:09
- Hey All,
I have outlook 2003, and i have a 17 MEG file in out outbox that's stuck...
I've tried the MDBVU32 tool and it won't delete the damn file... I've tried shift del, no dice.. I've tried off line mode, and changing send messages immediately. It's like the file is stuck and locked in a send mode and no matter what I do I can't get rid of the file!!!
Any help to unstick this would be helpful... PS I've removed all the add on's to outlook as well to see if that was the case....
someone!?
- zazzn said:
Hey All,
I have outlook 2003, and i have a 17 MEG file in out outbox that's stuck...
I've tried the MDBVU32 tool and it won't delete the damn file... I've tried shift del, no dice.. I've tried off line mode, and changing send messages immediately. It's like the file is stuck and locked in a send mode and no matter what I do I can't get rid of the file!!!
Any help to unstick this would be helpful... PS I've removed all the add on's to outlook as well to see if that was the case....
someone!?
zazzn
I am in the same position as you. It started when I opened the message in the Outbox and changed the account which from message was sent. Now my message is REALLY stuck there. Like you, I tried almost everything I found and nothing worked yet. The MDBVU32 didn't work for me either, I got error message "UNABLE_ABORT_SUBMIT" anyways seems like we are stuck to spend a lot of time on that.
I know a way to get rid of that BUT I don't want to get there because the last time I did it, it wrecked my contacts,appointments, email so bad I had to spend around 2 days fixing duplicates and everything.
But for those who are better that me with outlook perhaps they can do better. You have to create a new outlook.pst file.
Here is how: With Vista, go to Start>Control Panel>User account and family>Mail. Now you should see three options go to Show Profile>Add then enter you email(s) information and you done for this.
Now you have to copy your old outlook.pst file from the old problematic profile to the newer one. But first rename the new outlook.pst file to oulook.old just in case. This file is usually in folder :C:\Users\Yourname\AppData\Local\Microsoft\Outlook or it can be found in Mail (like above) Data files>Open folder. Open the two folder and copy outlook.pst files and that should fix it.
I MAY MESS UP YOU OUTLOOK. BE CAREFUL DO NOT DELETE THIS OUTLOOK.PST FILE !!! Since this file contains all you email,contacts and more.
Hope this helps and not too confusing.
Regards
UPDATE: 6 mars 2009
Finally got it out (deleted) and did it by fouling around following these procedure at:
http://office.microsoft.com/en-us/outlook/HA011394111033.aspx
It is nothing new but it worked after many tries. Works for Office 2007 as well.- 已建议为答案Austin Martin 2009年3月6日 21:35
- 已编辑Austin Martin 2009年3月6日 21:38
- I downloaded a large (>3MB) zip file with mdb files in it. Outlook went into a loop of some kind and consumed so much of my cpu that it was not functioning. I had to kill it with Task Manager. Rebooting and disabling indexing services had no affect. As soon as Outlook was started again it would get into whatever was happening.
Uninstalling PGP 8.1 fixed the problem. I'd suggest uninstalling anything that attached a toolbar item. - This worked. Thanks so much for your help!
-Chris - We're in a coexistent stage with one exchange 2000 server and one exchange 2007 server. Outlook 2003 users with mail boxes on the exchange 2007 server experience up to a 60 delay in receiving internal email over users with their mailboxes still on the exchange 2000 server. Those that are still on Exchange 2000 receive internal email immediately. Also the outbox continues to show mail waiting to be sent for about 60 after the message was sent for users who are on the Exchange 2007 server. With either of these situation, clicking on a folder other than the currently selected folder OR clicking send receive will force the folders to update and either new mail will be displayed for those that are receiving or the outbox will no longer show mail waiting to be sent for the senders.
Does any one know of a solution for this? - Thank you so much!!!! I just need to go as far as METHOD 2 and it worked!!! I'm a simple user that know 0 of all the technical terms and their meaning so your simple explanation was very helpful. I'm not a pc brainer but use my outlook a lot and, this tiny issue with a 70MB attachment stucked in my outbox was driving me nuts. Thanks again!
- Try goining into your SMTP and checking that is OK.
Peter the pub- 已建议为答案Amity Smith 2009年5月24日 17:44
- do you have any answer for this one?? I have Outlook Express 6. Am able to open the site, messages download, when I click to read this is what I see:
File Edit View Tools Message
Reply Reply All Forward Print
From
Date
To
Subject
------------------------------------------------------------------------------------------------------
It's transparent in the box below, as it sits over the incoming emails, that's what I see, not the content of the incoming email.
this is so incredibly frustraiting for me and don't know how to fix, nor what to do. help- 已建议为答案Amity Smith 2009年5月24日 17:44
- Client: Outlook 2007 / vista sp2 through server: imail vr 11 / server 2003
We have an isues that is similar, "mail is stuck in outbox" though in our case it has been sent and continues to resend until deleated. (risk of being a spammer)
We assumed an imail issues through if you have the same with exchange then outlook is in the firing line.
it is random on xp and vista platforms the only common item is outlook 2007, it started about 3 weeks ago, next stop is a patch rollback.
Microsoft should have more info on this. Hi,
Does anyone know if Microsoft has a fix for this yet?
I'm running Exchange 2007 with SP1 Rollup 8 and Vista computers with Outlook 2007 and have this problem.
These "fixes" is only local problem solutions. If i have many users with this problem i cannot do this to every user.
If it is a local Outlook bug, well well....
Joachim Løe | Crayon AS | MCITP: Enterprise Administrator- The third one, i.e., "Export your contacts to an Excel sheet or csv-file and then import them again. Note that you set the mapping of the columns correctly when importing", seems to have worked for me. Exported contacts to Excel sheet and reimported them. Also took care of my weird duplicates, so, at least for me, this was the simplest solution and seemed to have worked. I have Vista home, Outlook 2007 and MS Exchange Server 2007.
- I have the same problema. Do you know the fix?
- This issue seems to have fixed in Rollup Update 9 for Exchange 2007 SP1. Refer the below MS article for update.
961124 (http://support.microsoft.com/kb/961124/ ) Some messages are stuck in the Outbox folder or the Drafts folder on a computer that is running Exchange Server 2007 Service Pack 1. - If you can, move the mail from outbox to drafts and close outlook. Make sure Outlook.exe is not still open in task manager.. Re-open outlook and move the mail from drafts back into outbox, open each email and click send. Works for me everytime, most times without having to close outlook so give it a try. I am using Outlook 2007 SP2 on Windows Server Standard 2003 SP2 in a Citrix environment, but it does the same in Windows 7 and XP when I use it locally offsite. Cheers
- Hi ,
May be Outlook in offline mode. To change it follow below steps
Click on File tab on the top left side-> Work Offline. If it is checked please uncheck.
Now restart Outlook and see
if you can delete it (you can try this in combination with method 1).
Don't forget to put Outlook back On-line again.And follow the steps
given by Blackbear3
"Start"
"Settings"
"Control Panel"
"Mail"
"Data Files"
"E-mail Accounts"
Double Clicked on "Microsoft Exchange Server"
Removed the check from "Use Cached Exchange Mode"
"Close" and Restart the Outlook,.
NOw on the bottom right end side please confirm whether status is showing Online with Microsoft Exchange or not if not you need check that option.
Have a good day, Sachin Shetty| MCP|MCTS|MCITP-EMA| - Hi Alan,
Please check on the bottom right end side please confirm whether status is showing Online with Microsoft Exchange or not if not you need check that option.
Have a good day, Sachin Shetty| MCP|MCTS|MCITP-EMA| - Hi ,
First double check the server name and all the settings you have entered correct or not then check on the bottom right end side please confirm whether status is showing Online with Microsoft Exchange or not if not you need check that option. Also by clicking File tab -> Confirm that work Offline should be unchecked.
Have a good day, Sachin Shetty| MCP|MCTS|MCITP-EMA|- 已建议为答案Charley S Chandran 2010年2月1日 22:48
- Hi Mlwapw,
Pleas let us know, which solution from this post you have used. I am also in the same situation like you.
regards
Faisal babu Temporary solution
There is a temporary solution. Restart Microsoft Exchange Active Directory Topology Service. It works until the problem starts again.
This really works. Exchange can send and receive email again.- I used the method suggested ... simply went "offline" (file, work offline) ... deleted it ... and walla!! It worked! Thanks so much for the information!!
- hi pfearhow are you ? i also got a same problem like you, but i solve by reconfiguring firewall because of firewall queues it make late to deliver mail.r
- Getting this problem. With Outlook 2007 and Exchange Server.
Cant tell taht it was sent. And it is only one particular email. - In Outlook 2007 Go to file and from the drop down click work offline then go to the outbox and delete or right click and open the email then delete the attachment. This worked for me.
- 已建议为答案Nielsen103 2009年12月16日 1:07
Try this: When a sent email winds up in your outbox, tap on the send/receive button. The email gets sent. I check it out in the sent folder. It works for me.
- Hi All,
I work in a larger environment, approx 1800 users 98% of which are outlook 2003 and with a small handfull on office 2007. We are running exchange 2007 in a SCC on windows 2008 servers. I have been working with Microsoft for the past 3 months or so on this mail stuck in outbox issue as well. Im seeing this primarily on 2003 clients however there have been 2 people with 2007 that hav had this happen to them.
Here is what I am seeing:
All end users are using cached mode at the desktop.
Once is a while a user will notice that messages appear "stuck" in the outboox. If the person closes outlook and re-launches it again, the messages seem to disapear, however they do NOT get sent, and do not appear in sent items. (most users are oblivious that this is even happening, before word has gotten out)
If you log into webmail after this, you will see the messages still "stuck" in the outbox. However from webmail, you cant do anyting with them. If you click on one of these messages you get some generic error, that the message has been moved or exceeds size limits (cant remember exact error, however its bogus non the less)
To "fix" this issue, if you log into the persons mailbox using outlook in ONLINE mode, you can press the send/recieve button and all messages get delievered. Or click on each message individually and click send.
Actually, closing/restarting outlook when noticing messages stuck in outbox generally "fixes" the issue (till if/it happens again). However I recomend dragging the messages to the drafts folder first, this way you can avoid the whole online mode.
Been working with MS on this for a while, sending them logs and doing debug traces on client machines (as well as a bunch of other tests on the servers). What they have leared from my debug traces, is that its seems to be some sort of process that is interfering with the configured message transports in outlook. So the last trace I did with them, we got a list of current proccesses and their PIDs and they said they can hopefully pinpoint what exactly is causing this.
I feel your pain everyone, upper management is getting fed up with this issue and are looking at me for answers that I just cant give them! (grrr) Hopefully with my post and all our brains together we can find something to this. - I have this problem and it's very irritating. People are commenting on all kinds of connection issues here that are nothing to do with it.
I get messages stuck in Outbox, whilst I can happily send other messages. I think the problem ones are all replies and forwards. This means to me that the problem relates to the structure of the previous inbound message.
I use Cached mail but have also noticed mails stuck in my on-line account.
I cannot believe after two years this thread is still going and Microsoft have not acknowledged it.
One tip I have for those looking at this is that if I put these messages in draft, they do not synch up with the online server. They seem unable to leave the local message store where they are created.
Some of the advice given works some of the time such as forwarding them out of there. None of that is reliable however and I feel a bit let down by this product and the whole support around it. I used to use GroupWise and whilst it may have been clunky it was solid and reliable.
I use Outlook 2007 and XP SP2
Very irritated indeed, and hoping for an answer.
Ade - I had the same problem - just moved from Outlook 2003 to Outlook 2007 and using the contacts meant emails to them getting stuck in the Outbox.
This worked for me - COPYING all contacts into another PST file and then MOVING them back - selecting update all.
Well done MSW70! - My problem is not contacts related. Some of the mails are from people not in my contacts, though they are all in the Outlook address book
- Ok, as ridiculous as this sounds, this is what I just did and it worked.
1. empty my deleted and sent items folders so that I would not confuse the emails I needed to send with old ones.
2. cancelled send and receive so that I could delete the items stuck in my outbox
3. the emails that I want to send are now in my deleted folder. Make sure you do not have the delete items upon closing outlook selection checked.
4. go to file and click use offline.
5. close outlook.
6. reopen outlook.
7. go to your deleted items folder and select all the items you wanted to send.
8. right click and move them to your draft folder.
9. go to your draft folder and select 1 email at a time, open it and send.
10. wait for it to clear your outbox and open the second email in your draft folder and open it and send, repeat.- 已建议为答案ABDBAH 2010年2月15日 18:34
Large file stucked in outbox and want to send it not delet it. The size is 21MB
Every body is giving solution how to delet it but I need solution how to send it. I used some software to attach large files in outlook but they won't help on sending large file in outbox.
I shall be gald if any one can help me just use outlook2007- Ade,
We have this exact same issue here. We have mostly Outlook 2003 Users with a few Outlook 2007 users. We also have Exchange 2003 and in the process of migrating to Exchange 2007. But we notice that even the users that were migrated to the Exchange 2007 server, still have the same problem with messages not sitting in the Outbox.
Any results from Microsoft?
Brian - Just to give you all an update:
I have been working with MS on this since October and have bounced arround from Outlook Engineers and Exchange Enineers. The exchange guys seem to think at this point that this is an outlook issue. We are doing some traces with the users as they expierence the issue. We send test messages while users still have messages stuck in the outbox, pressing F9 to force send recieve etc. The traces are showing that the mail is never making it to the mailbox server. The engineer figures there is some process running that is interfering with outlook every so often that is blocking the request to the server.
When you press send on a mail message, that message is moved to the outbox and outlook contacts the mailbox server, the mailbox server is triggered and loggs the even ,then contacts the hub transport and delivers the message, which moves it from the outbox to the sent items folder.
The traces are showing no evidence that mailbox server is being notified of mail needing to be sent from the client.
maybe an update or something? who know... - I know the mail is not getting to the server because if it was then it would be in the on-line account Outbox. I run caching mode and the mail never leaves the PC. However this does not mean to say it is a caching only problem as I have also seen mails stuck in my on-line account.
I am now building up quite a collection of things that are stuck there. I have just left them and sent separate copy to those recipients.
It's still very irritating!
Keep trying, thanks When connected to Exchange, my e-mails would send normally, however any messages composed offline (and delay delivered) would not get stuck in the outbox. I suspect that the MS CRM 4.0 Add-in may be to blame since I am syncing quite a number of contacts, etc. The following, however, did work for the problem messages:
"To send the affected messages, you'll need to open the message, then switch to a different folder before clicking Send on the message. Do not go open the Outbox until after the messages are sent."
Odd.- I also moved the e-mails out of the outbox and back, as recommended in some messages above. Not sure if that part is required or not.
- There's a lot of haphazard stuff on here like "I stood on one leg while pressing send and that worked for me". I've tried them all, and some of them work some of the time. There is a problem and Microsoft should bloomin well fix it!!
I'm getting a bit fed up of people chasing me for things I think I've sent - AdeByrne , agreed. The issue here is why is it getting stuck in the first place. Sure I can get the message sent easily, but it requires intervention and the user to "notice" messages are stuck, which defeats the purpose of outlook. once you press send you shouldnt need to worry a bout it.
We are all cached mode here. I have never seen this in online mode, unless I configure a profile of an effect user, then I see messages "stuck in the outbox" However in this online config, if I press F9-send/receive the messages get delivered.
Also I'd be curious if you can confirm something for me. next time you see this happen, before you do anything log into webmail as the user and see if you can do anything with the messages from OWA. I cant, and get some error message that there is not enough space or something to that effect, which of course is bogus.
-Mel
OK so I dragged the mail from Outbox to Drafts and opened up OWA. I couldn't see it, but then I amended and saved it and could see it then. When I press send I get this message:
The action could not be completed because of a conflict with the original item. The conflict may have occurred when an existing item was updated on another computer or device. Open the item again and try making your changes. If the problem continues, contact technical support of your organization.
Great!! (all of my blocked mails are associated with mail that has come in I think)
Following that though, I pressed send and it went. I'll be letting you know if this is a way of getting them to move albeit unsatisfactory.
This talk of conflict however gets me thinking about a folder that comes up in searches sometimes, "conflicts". I have never been able to find/open this folder?
Ade
- I can now say with some level of assurance that the web mail work-around from Mel actually works. Drag the mail into drafts and then send it from OWA
I hope that helps whoever is trying to fix this thing
Ade - Had a good 2 hour session with Microsoft on this today. Person had left for the day, so we kept using the same machine to send messages that just got stuck in the outbox. Had a webex session to show them everything. Had an Outlook engineer and an Exchange Enineer looking at this at the same time, and they were baffled to say the least. Ran some hard core traces on the exhange DB and their techs are looking into the results of the trace.
We got realy crafty. Sent a test message with this machine, it got stuck. Setup a new cached profile on my computer with the user, and the message did NOT show up in the outbox. However the message still showed as being stuck on the original machine, and in OWA. Sent a test message from the Newly configured PC. recieved the message, however on the original PC that new test message appeared stuck in the outbox. confused? be surprised if you not :p
Im convinced this is an outlook bug in cached mode of some kind. The techs didnt want to confirm or deny this but I know they are leaning towards outlook too. They wanted to blame AV, but our AV (Trend Micro) we dont have any plugins installed for outlook and we have exclusions on all the clients for PST, OST actaully whole outlook install folder. Be curious what all you people here are running for AV on the client machines. We were a symantec shop, but disapearing file shares were kind of annoying with that product :)
-Mel UPDATE
Some news, not really good or bad but progress non the less. It appears that they have seen some erros in the traces I have provided from them that was done on the exchange servers. It was a lot of hardcore mumbojumbo, something along the lines of incremental change sync errors.
They are going to continue to rip appart the trace and apparently quite a few more exchange techs are involved now. I may have spoken to soon about this being an outlook only issue, if they can see the error on the exchange side of the trace.- Mel,
To answer your question about AV. We use Symatnec EndPoint Protection here. I have disabled the Symantec Add-on in Outlook for the users that are affected and the issue still reappears. Let us know when you get more information from Microsoft :).
Thanks,
Brian This was happening to me because in my mail was set up to "Use Cached Exchange Mode." I resolved it by going through the following steps:
-
- "Start"
- "Settings"
- "Control Panel"
- "Mail"
- "Data Files"
- "E-mail Accounts"
- Double Clicked on "Microsoft Exchange Server"
- Removed the check from "Use Cached Exchange Mode"
- "Close"
- "Close"
- Opened Outlook and the mail was gone from my Outlook and I was able to accept my meeting requests again!
I hope this helps!
I had the same problem that kept coming up. This resolved it for me. If the email is important, move them to your drafts folder before taking the system from cached mode or they will be lost. Once you restart outlook you can then send the messages with out problem.
Anthony-
- My outlook 2007 in windows xp sp3 just stopped sending email later this morning. I was still receiving email the whole time. I have my own company and use it for both the outgoing SMTP and incoming pop3 email servers. After a google search and trying many different "fixes" for over an hour that did not work. I sent an email request to my website hosting company.
They just got back to me with an answer that worked. My website email was working with no problems. They suggested that I change outgoing port 25 to 26. That did it. Send works now. I went to tools, account settings, double clicked on my email account name, more settings, advanced, and changed the outgoing server (SMTP) from 25 to 26.
It seems that Verizon Fios changed this port setting today to possible fight spam. They did not letting me know.
Hope this helps.
Thanks to all who help out by posting. - Mel,
Just wondering? What version of Ex2007 are you running? SP1 with a Rollup or SP2?
Thanks. AnthonyI and Marc52. You need to read this thread in some detail to realise the things you are talking about are not relevant to it.
Mel - we are a Symantec shop without any fancy plugins, but out of interest I did completely uninstall it and still seemed to have the same problem. I concur that it is a caching problem as I have not heard of on-line users experiencing it. I also find for myself that it only occurs where the mail I am sending is related to one that I have received i.e. a reply or forward. Sometimes, forwarding the item in the Outbox can clear it.
The one safe way to clear it as I have reported before is to drag the item back into drafts, and open up OWA to send it from there. I now keep OWA open on my desktop specifically for this purpose until someone reports a fix on here.
Thanks
