Exchange Active Sync not Syncing mails from Inbox folder
-
2012年3月23日 6:36
Hi,
Iam facing issue with Exchange Active Sync emails not getting sync on mobile device through Active sync protocol, but i can able to sync mails through Blackberry device also i have tested through https://www.testexchangeconnectivity.com and result sucessful.
Only issue is while testing Inbox sync returned 0 messages as expected is 2, below are the test results, please guide me
Iam using exchange 2003 standard edition in front-end/back-end.
ExRCA is testing Exchange ActiveSync.
Exchange ActiveSync was tested successfully.
Test Steps
Attempting to resolve the host name webmail.mail.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 000.00.00.000
Testing TCP port 443 on host webmail.mail.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server webmail.mail.com on port 443.
ExRCA successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=webmail.mail.com, OU= Limited, O=Limited, L=Mumbai, S=Maharashtra, C=IN, Issuer: CN=DigiCert High Assurance CA-3, OU=www.digicert.com, O=DigiCert Inc, C=US.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name webmail.mail.com was found in the Certificate Subject Common name.
Validating certificate trust for Windows Mobile devices.
The certificate is trusted and all certificates are present in the chain.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=webmail.mail.com, OU=Limited, O=Limited, L=Mumbai, S=Maharashtra, C=IN.
One or more certificate chains were constructed successfully.
Additional Details
A total of 2 chains were built. The highest quality chain ends in root certificate CN=DigiCert High Assurance EV Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US.
Analyzing the certificate chains for compatability problems with Windows Phone devices.
No Windows Phone compatibility problems were identified.
Additional Details
The certificate is trusted for Windows Mobile 5.0 and later versions. Root = CN=Entrust.net Secure Server Certification Authority, OU=(c) 1999 Entrust.net Limited, OU=www.entrust.net/CPS incorp. by ref. (limits liab.), O=Entrust.net, C=US
ExRCA is analyzing intermediate certificates that were sent down by the remote server.
All intermediate certificates are present and valid.
Additional Details
All intermediate certificates were present and valid.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 7/15/2010 12:00:00 AM, NotAfter = 9/16/2014 11:59:59 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://webmail.mail.com/Microsoft-Server-ActiveSync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Testing of an Exchange ActiveSync session completed successfully.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0
Date: Fri, 23 Mar 2012 06:23:38 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The FolderSync command completed successfully.
Additional Details
Number of folders: 13
Attempting the initial sync to the Inbox folder. This initial sync won't return any data.
The Sync command completed successfully.
Additional Details
Status: 1
Attempting to test the GetItemEstimate command for the Inbox folder.
ExRCA successfully received the GetItemEstimate response from the server.
Additional Details
Estimate: 2 messages
Attempting to test synchronization of the Inbox folder.
The Sync command completed successfully.
Additional Details
Number of items synchronized: 0Thanks
全部回复
-
2012年3月24日 14:15
What are those 2 messages? Can you see them in OWA?
Can you test the same device with another mailbox and another device with the same user?
All that looks good.
Also, check the IIS Logs to see what they say.
Sukh
-
2012年3月25日 7:26
Hi thanks for your reply.
I can able to see the two messages through OWA and also i have tested this on multiple mailboxes along with test mailbox(which created for temporarily) but unable to sync mails from inbox.
If i configure the same ID through blcakberry i can able to sync mails properly, but not through Microsoft active sync(also checked on various deices, same issue).
IIS logs details for active sync as below, can you please help on analyzing this logs.
This user is getting sucess sync
2012-03-25 06:46:28 W3SVC1 170.00.1.000 POST /Microsoft-Server-ActiveSync Cmd=FolderSync&User=mail.com%5camitdhillon&DeviceId=Moto354708040336737&DeviceType=MotoMB525v25&Log=V4TNASSC:0A0C0D0FS:0A0C0D0SP:1C6I4337S58390R0S0L
This user is getting failed to sync inbox.
2012-03-25 06:46:21 W3SVC1 170.00.1.000 POST /Microsoft-Server-ActiveSync User=user1&DeviceId=35569304018452835569304018452835&DeviceType=RoadSyncClientV3&Cmd=FolderSync&Log=V4TNASSC:0A0C0D0FS:0A0C0D0SP:1C6I4373S55594R0S0L0H0P 443 mail.com\user1 223.234.201.202 AnySync/2.3 200 0 0
-
2012年3月25日 16:38What were the results for using the same device with a test mailbox?
Sukh
-
2012年3月28日 9:55On Blackberry mails are properly syncing but on Exchange Active sync devices it's not syncing, but i can compose and send mails without any issues.
-
2012年3月28日 19:35I still dont understand the test results from what I asked?
Sukh
-
2012年3月30日 9:24Can you please tell me which test results you required?
-
2012年4月4日 22:04What were the results for using the same device with a test mailbox?
Sukh
-
2012年4月11日 9:32
the results are same as live mailbox no difference, results below.
The FolderSync command completed successfully.
Additional Details
Number of folders: 10
Attempting the initial sync to the Inbox folder. This initial sync won't return any data.
The Sync command completed successfully.
Additional Details
Status: 1
Attempting to test the GetItemEstimate command for the Inbox folder.
ExRCA successfully received the GetItemEstimate response from the server.
Additional Details
Estimate: 5 messages
Attempting to test synchronization of the Inbox folder.
The Sync command completed successfully.
Additional Details
Number of items synchronized: 0Thanks
-
2012年4月11日 12:41
What if you use another device? Same issue?>
What device are you using?
Is it running the latest firmware/update?
Sukh
.png)
.png){kind=spacer}
