call fails after 6-7 seconds

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• 2012年4月28日 15:38

   

   
  

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  I would be interested in the answer you get because my issue is the same and I have a thread open for it too. Everything works except p2p call between an internal and external user.
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• 2012年4月29日 11:42

   

   
  

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  Normal, this behaviour is of misconfigured Firewall/routing. How is your Edge configured, with one or three IP addresses. have you tried to make a pc-pc call with two external clients?

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  regards Holger Technical Specialist UC

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• 2012年4月30日 7:06

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  HI,

  Please try to find more logs about this issue in Lync FE server and Edge server Logs Viewer. But you'd better run Lync Server Logging tool on the Lync FE server and find more logs to find the media flow route trace.

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  Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  

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• 2012年4月30日 21:45

   

   
  

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  Hi, please see this post on how to collect logfiles http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

  You can then post them here and we will have a look.

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  Best Regards // Tommy Clarke - Please follow me @ Blog
  and Twitter
  

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• 2012年5月1日 10:13

   

   
  

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  i do not have any firewall configured, all ips with edge are correct, my issue was one of the users have more than one ip on his laptop which was causing the problem, 

  • 已标记为答案 tanveer.ahmad 2012年5月1日 11:09
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