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after Update for Windows 7 pro (KB2529073)

Unanswered after Update for Windows 7 pro (KB2529073)

  • 2012年4月11日 6:14
     
     
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    Dear Support,

    I have 3 user in my company, who have same problem.

    they all are connected to domain.
    the problem is, when i right click on any icon on desktop its hanged and restarting explorer itself.
    when i click device and printer its hanged.
    when i open any word, excel, pdf file and try to click on print its hanged.

    2 user have windows 7 pro 32bit. when i restore on earlier time for them, the pcs work find but next day when some updates comes, again the same problem happen.

    1 user have window 7 pro 64bit. this user have daily problem but after restart the pc, its work fine till next day.

    thanks for your support and quick reply will be highly appreciated.

    Regards
    KASHAN 
     

全部回复

  • 2012年4月12日 7:15
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    Hi ,

     

    This update KB2529073 will resolve the problem that binary files in some USB drivers are not updated after you install Windows 7 SP1 or Windows Server 2008 R2 SP1.

     

    Whether the USB devices are working properly?

    Also, please test the issue in Safe Mode and Clean Boot environment. 

    In addition, please check if there are any errors in event log when the programs crashed, and collect the event log for further research:

    1. Click "Start", input "eventvwr" (without quotation marks) in the Search bar and press Enter.

    2. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click “Save”.

    3. Right click on "System", with the same method, save it as "sys".

    4. Locate the two saved log files on the Desktop and send them to us.

     

    You can refer to the following link to upload the information:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     
  • 2012年4月16日 13:40
     
     
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    Hi,

    sorry for late reply, as was busy in work a lot.

    yes i already tried with clean boot environment, but still same problem happen.

    I uploaded eventvwr report "app" & "sys" in skydrive. please see below link

    https://skydrive.live.com/#cid=1CEF11808A9FBDDA&id=1CEF11808A9FBDDA%21366

    Regards Kashan

     
  • 2012年4月17日 7:41
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    Hi ,

     

    After checking the event log you uploaded, there are some crash or hang errors related to IE or Office product.

    We can remove the IE add-ons to troubleshoot the IE issue.

    1.In Internet Explorer, click Tools and click Manage add-ons.

    2.Disable the add-ons and keep the needed items on.

    3.After finding the related item, double click the item and select Remove.

    4.Restart Internet Explorer.

    If you were encountering the crash issue with Explorer.exe.

     

    This kind of issue can also be caused by some third party applications which are not compatible with the new updates. Please disable all the third party plug-ins in Explorer.exe by using Shellviewer.

     

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Hope this helps.

    Tracy Cai

    TechNet Community Support

     
  • 2012年4月17日 13:18
     
     
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    Hi,

    thanks for your suggestion for IE, i will do that.

    about Explorer.exe crashes. i already used shellviewer and disabled Abode acrobat and other software. That resolved only the right click hanging issue and explorer.exe crashes but hanging with MS Office Product is still there. 

    please advise.

    thanks 

    Regards Kashan

     
  • 2012年4月18日 4:06
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    Hi ,

     

    I am glad to hear the explorer.exe issue was resolved.

    I wonder if the Office product only hangs when trying to print.

    If so, I suggest that we can remove the remove the printer and reinstall it to check whether it can resolve the problem.

    In addition, for Office issue, it is recommended to post a new question in the Microsoft Office Forums for further discussion.

     

    Best Regards,

     

    Tracy Cai

    Tracy Cai

    TechNet Community Support

     
  • 2012年4月19日 16:40
     
     
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    :( :( :( .....................

    look like have to solve the problem, by own efforts. As i already tried the things before your suggestion. but still stack with problems...

    everyone says apple OS is gud.. but i always says no Microsoft is good. after facing too much problem in windows 7 ........ 

    i m very sad with Microsoft and think to move back on old windows n office. otherwise buy all apple computers.... 

    well thank you very much, for suggestion.

    take  care 

    stay blessed. 



    • 已编辑 KASHAN MEMON 2012年4月19日 16:45 no answer that why ....
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