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Richmond Supportdesk 6.7.4 Errors On Launch....
Richmond Supportdesk 6.7.4 Errors On Launch....
- Guys , I've just sequenced Richmond Supportdesk client 6.7.4. It all sequenced without any probs , and I was able to launch and login into the application on my sequencer pc. I saved the package , and imported into my appv server. The applications deloys find to my users specified - they can then dobule click on the icon to launch it , it loads to 100% and then gives the follow error :
http://img213.imageshack.us/img213/7761/richmondseqerror.jpg
This file doesnt exist on my sequencer pc - so I dont know where its calling it from. Any ideas ? The application laucnhes fine from within the appv sequencer application.
Any help would be great !
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- Hello,
If executing the application outside of the sequencer can you see what happens with procmon?
/Znack - How do I do that Znack ?
- Hello,
Well, ehm, reset sequencer, install application, download Process Monitor and verify what happens when you start the application in regards to the possibility of such a file?
/Znack Hi,
http://blogs.technet.com/softgrid/archive/2008/01/24/process-monitor-hands-on-labs-and-examples.aspx highlights how to use ProcMon with App-V a little.
I asume the original filename is not "IGTHRE~1.OCX" but the original filename is somewhat longer. So, looking for "IGTH*.OCX" might be helpfull.ProcMon should tell you where the app expects this file. There is a certain chance that the application installer includes this file (maybe inside a Zip, CAB, MSI or whatever).
Falko- Ok ,the application launches fine when I test it via the appv sequencer. when I browse to the same exe file on the q drive on my sequencer pc , the application will not launch and gives errors ! this is a different error to the one that appears when its deployed to a pc !
- You did a MNT or VFS Installation? If it's MNT (installation directory change to Q:\8.3 directory during sequencing), then try doing VFS (install the package with default installation directory) and see if that helps.
http://blogs.technet.com/softgrid/archive/2007/07/16/the-vfs-versus-mnt-install.aspx
