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緊急更新:Office 2003 無法開啟RMS的保護文件(MOSS 2007+RMS)

    問題

  • Dear All,
    從12/11日起微軟陸續接獲客戶的反應,Office 2003無法開啟原先被RMS保護的文件。
    當用戶端嚐試開啟時,會出現:無法預期的錯誤。
    經過緊急調查後發現這是因為Office 2003其中的一張憑證過期所導致的問題。
    解法方法請參考下列內容:

    ========================================================================================================

    Symptom

    Starting on December 11, 2009, customers using Office 2003 will not be able to open Office 2003 documents protected with the Rights Management Service (RMS) or save Office 2003 documents protected with RMS. The following error message may be displayed when attempting to Open RMS Documents using Office 2003:

     

    "Unexpected error occurred. Please try again later or contact your system administrator"

                                                                                                                      

    This symptom affects Office 2003 products used in conjunction with RMS, including Word 2003, Word Viewer 2003, Excel 2003, Excel Viewer 2003, PowerPoint 2003 and Outlook 2003. It does not affect Office 2007. 

     

    Solution

    A supported hotfix is available from Microsoft, and the whole package includes the following three packages:

     

    KB798551: Description of the Office 2003 documents protected with AD RMS/RMS Hotfix package: December 11, 2009
    KB978557: Description of the Excel Viewer documents protected with AD RMS/RMS Hotfix package: December 11, 2009
    KB978558: Description of the Word Viewer documents protected with AD RMS/RMS Hotfix package: December 11, 2009


    Prerequisites

    To install the hotfix successfully, the related product (Office 2003, Word Viewer 2003, or Excel Viewer 2003) must be updated on or above SP3 version first.

     

    Hotfix Download information

    Please refer to the following links to download and install the proper hotfix in time:

    NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files.  If you receive two passwords it means you are receiving the fix during a password change cycle.  Use the second password if you download after the indicated password change date.

     

    KB978551 is for Office 2003 products

    +++++++++++++++++++++++++++++++

    KB Article Number(s): 978551

    Language: All (Global)

    Platform: i386

    Location: (http://hotfixv4.microsoft.com/Office%202003/sp4/office2003KB978551FullFileENUCSA/11.0000.0000.8318/free/401927_intl_i386_zip.exe)

    Password: j@I3Nsu7b

    NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!

    +++++++++++++++++++++++++++++++

      

    KB978558 is for Word Viewer 2003

    ++++++++++++++++++++++++++++++++

    KB Article Number(s): 978558

    Language: All (Global)

    Platform: i386

    Location: (http://hotfixv4.microsoft.com/Microsoft%20Word%202003/sp4/office2003KB978558ENU/11.0000.0000.8313/free/401929_intl_i386_zip.exe)

    Password: G6dvmjR

    NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!

    ++++++++++++++++++++++++++++++++

     

    KB978557 is for Excel Viewer 2003

    ++++++++++++++++++++++++++++++++

    KB Article Number(s): 978557

    Language: All (Global)

    Platform: i386

    Location: (http://hotfixv4.microsoft.com/Office%202003/sp4/office2003KB978557ENU/11.0000.0000.8313/free/401928_intl_i386_zip.exe)

    Password: CvbAmELU

    NOTE: Be sure to include all text between '(' and  ')' when navigating to this hot fix location!

    ++++++++++++++++++++++++++++++++
    =============================================================
    上述的hotfix更新下載有時間性,密碼將於星期四後過期。
    有需要的朋友請先立即下載並解壓後進行安裝使用。


    Jammy羅濟棠
    2009年12月14日 下午 02:36

解答