How to interpret CheckSUR.Log

2010年4月12日上午 10:08

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I'm having problems updating to the latest service pack so I ran the System Update Readiness tool (Checksur.exe) as suggested at
http://support.microsoft.com/kb/947366  and
http://support.microsoft.com/kb/958044

That created a log file that explained the problems but I don't know what to do next. Any ideas ? Here it is:

=================================

Checking System Update Readiness.

Binary Version 6.0.6001.22375

Package Version 5.0

2010-04-11 14:25

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

(f) CBS MUM Missing 0x00000002 servicing\packages\Package_6_for_KB972036~31bf3856ad364e35~x86~~6.0.1.0.mum

(f) CBS MUM Missing 0x00000002 servicing\packages\Package_7_for_KB972036~31bf3856ad364e35~x86~~6.0.1.0.mum

(f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB972036~31bf3856ad364e35~x86~~6.0.1.0.mum

Checking component store

(f) CSI Manifest Zero Length 0x00000000 WinSxS\Manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.0.6001.22552_en-us_83cae7659b0ad869.manifest x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.0.6001.22552_en-us_83cae7659b0ad869

(f) CSI Manifest and S256H Do Not Match 0x00000000 WinSxS\Manifests\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_8.0.6001.18828_none_72152c3467aecde7.manifest x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_8.0.6001.18828_none_72152c3467aecde7

Summary:

Seconds executed: 1705

Found 5 errors

  CSI Manifest Zero Length Total Count: 1

  CSI Manifest and S256H Do Not Match Total Count: 1

  CBS MUM Missing Total Count: 3
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2010年4月13日上午 05:47

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Hi,

Please refer to the following article to troubleshoot this issue.

http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

Hope it helps.

Tim Quan - MSFT
- 已標示為解答 Tim QuanModerator 2010年4月16日上午 02:29
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2010年4月16日上午 07:36

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Thanks for the reply Tim but the article you pointed to is far from complete. I managed to locate replacement files for most of the issues, but not all. After going around the houses a bit I downloaded the later version of the System Update Readiness tool and that resolved all be one problem as the following snippet from the end of the latest CheckSUR.log shows

Summary:
Seconds executed: 1532
Found 5 errors
Fixed 4 errors
CSI Manifest Zero Length Total count: 1
Fixed: CSI Manifest Zero Length. Total count: 1
CSI Manifest Failed Catalog Check Total count: 1
CBS MUM Missing Total count: 3
Fixed: CBS MUM Missing. Total count: 3
Fixed: CBS Paired File. Total count: 3

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_8.0.6001.18828_none_72152c3467aecde7.manifest

(w) Unable to read Event Log 0x000005DC System
---------------------------------------------------------------------
I tried a repair install of Vista but that failed too:
"Windows could not configure one or more system components. To install Windows, restart the computer and then restart the installation"
Despite looking on another 32bit Vista Home Premium PC and on Google, I have not been able to locate the missing file anywhere.
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2010年4月16日上午 08:14

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Hi,

Thank you for the reply.

As this issue is related to Windows Vista, please discussing it in our Windows Vista forum.

http://social.technet.microsoft.com/Forums/en/category/windowsvistaitpro/

Tim Quan - MSFT
- 已標示為解答 Tim QuanModerator 2010年4月16日上午 08:15
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2012年2月29日上午 12:39

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Tim,

I know this is an old post, but I'm not sure who to turn to. I am running windows 7 and I tried to do an update and this is what I got. I don't know how to intepret ii, but any help from anyone would be great.

Here is my checksur.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-02-20 22:09

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.21092_none_c3af83b845ed97d9
(f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.21092_none_b95ad966118cd5de
(f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7600.16915_none_88aba1dfa31bcab6
(f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7600.21092_none_88db94a8bc7d341e
(f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.21861_none_8ae18aecb98bfcc5
(f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.17725_none_bb0673b6f559f453
(f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.21861_none_bb60cfaa0e9b9e85
(f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.21861_none_c5b579fc42fc6080
(f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7601.17725_none_c55b1e0929bab64e
(f) CSI Payload File Missing 0x00000000 webio.dll amd64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.16915_none_b92ae69cf82b6c76
(f) CSI Payload File Missing 0x00000000 schannel.dll wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.17725_none_8a872ef9a04a5293
(f) CSI Payload File Missing 0x00000000 webio.dll wow64_microsoft-windows-webio_31bf3856ad364e35_6.1.7600.16915_none_c37f90ef2c8c2e71

Summary:
Seconds executed: 981
Found 12 errors
CSI Payload File Missing Total count: 12

Thanks anyone in advance for helping me solve this issue

Techstudent01
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2012年2月29日上午 02:53

1
According to this article you need to get the files from another healthy Windows 7 (looks to be 64 bit) machine (preferably the same patch level) You need the files named in checksur.log with names beginning wow64 and amd64 and with extension MUM, CAT and or MANIFEST (some in \winsxs\manifests\ may have no extension)

*.mum files are located in %windir%\servicing\packages\

*.manifest files are located in %windir%\winsxs\manifests\

Package*.cat files are located in %windir%\servicing\packages\

(I'm guessing these are all in the \winsxs\manifests\ folder)

http://technet.microsoft.com/en-us/library/ee619779(v=ws.10).aspx

Put the MUM and CAT files here
%windir%\Temp\CheckSUR\servicing\packages

Put the MANIFEST files here
%windir%\Temp\CheckSUR\manifests\

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
- 已編輯 Dave PatrickMVP 2012年2月29日上午 02:55
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2012年3月2日下午 07:28

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Dave,

Thank you so so much for your help. I am curious though, since this is the only copy of windows 7 i have, do you know where I can get healthy .cat & .mum files?

If you could help me find some healthy files or at least point me in the right direction, I would really appreciate it!!

Thanks again for your help!

Techstudent01
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2012年3月3日上午 03:11

1
What version of 7 and service pack? Is it 64 bit?

edit: I have the files so post a skydrive link with write access and I can put them up.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
- 已編輯 Dave PatrickMVP 2012年3月3日下午 09:35
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2012年3月6日上午 12:59

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Dave,

Could I have your e-mail address? I do not feel comfortable posting a link to my skydrive on a public forum. I could send it to you through e-mail and we could go from there.

I hope that's ok.

Thanks again so much for your help! Look forward to hearing from your soon.

Techstudent01
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2012年3月6日上午 02:20

1

Put all the files/folders here in %windir%\Temp\CheckSUR\manifests\ and rerun the update readiness tool.

https://docs.google.com/open?id=0B304XeoKstFqTlA1RUtPcmVUb3VWaEoxV2NtTk1UQQ

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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2012年3月7日上午 01:18

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Dave,

Thank you so much for helping me. I really do appreciate your patience and effort to help me get this solved.

I'm running windows 7 ultimate service pack 1 x64 bit version

Right now when I click on the link you provided, there is nothing in there. I'm assuming there is nothing there because you are waiting to hear back from me as to what version of 7, service pack and bit I'm running.

If you could please put the healthy files that I'm missing and you were talking about in the earlier posts in this google docs link I would really appreciate it.

Dave, you have been the greatest help and I cannot thank you enough!

Techstudent01
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2012年3月7日下午 06:00

1

Take a look in Manifest folder at above link.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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2012年3月8日上午 02:19

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Dave,

I click on the hyper- link and it shows the title of the folder as "manifest" but right in the middle it says " no items in this folder". Is there some special way for me to retrieve the files in this folder?

I've been looking all over Google docs for help on how to retrieve these file, but to no avail. I'm either missing something on my end or I don't know how to view and retrieve the files

If you want, please e-mail me at humility36@msn.com Once again, please forgive my ignorance

Thanks,

techstudent01
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2012年3月8日下午 09:50

1

Sorry, out of town. Try it now.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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2012年3月9日上午 01:50

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still says that the folder is empty. . . . . not sure what is going on
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2012年3月9日下午 08:30

1
Sorry, new link for some reason.

https://docs.google.com/open?id=0B304XeoKstFqOG50T2Rra3ZTcG1feERndmFENTBjQQ

edit: for some reason there is no scroll bar to access rest of files. Please provide a skydrive link with which I can upload files.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
- 已編輯 Dave PatrickMVP 2012年3月10日上午 03:19
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2012年3月10日下午 03:35

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Dave,

here is the link you've requested:

I really hope this works!

https://skydrive.live.com/redir.aspx?cid=29927601afe349bb&resid=29927601AFE349BB!139&parid=29927601AFE349BB!121&authkey=!AMEP8V3B15G7jMg

Let me know if you need anything else.

Thanks again for your patience, persistence, and time,

Techstudent01
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2012年3月10日下午 04:27

1

Files are uploaded.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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2012年3月20日上午 03:58

1

Well?

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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2012年3月23日下午 03:52

Dave,

I apologize for not getting back to you quicker. They've called for overtime where I work and I haven't had a chance to reply. Here's what I've done so far. I've been trying hard to figure this and I really thank you for the clean files. However, I did what you instructed and put everything in %windir%\Temp\CheckSUR\manifests and I re-ran the update readiness tool and still didn't work.

- I then followed these instructions that you posted here: http://technet.microsoft.com/en-us/library/ee619779(v=ws.10).aspx

If you get a Payload File Missing message, then the binary required is not available. This means that the issue is not fixed.

Summary:
Seconds executed: 100
Found 5 errors
Fix 2 errors
CSI Payload File Missing Total count: 5
Fix CSI Payload File Missing Total Count: 2

(f)   CSI Payload File Missing 0x00000000   admparse.dll   x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 servicing_31bf3856ad364e35_6.0.6000.16386_none_23ddbf36a8a961bc
(f)   CSI Payload File Missing 0x00000000   bootmgr   x86_microsoft-windows-b..re-bootmanager-pcat_31bf3856ad364e35_6.0.6000.16386_none_c0f2f087b6457236
(fix) CSI Payload File Missing 0x00000000   bootmgr   x86_microsoft-windows-b..re-bootmanager-pcat_31bf3856ad364e35_6.0.6000.16386_none_c0f2f087b6457236
(f)   CSI Payload File Missing 0x00000000   winload.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
(f)   CSI Payload File Missing 0x00000000   setbcdlocale.dll   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
(f)   CSI Payload File Missing 0x00000000   winresume.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
(fix) CSI Payload File Missing 0x00000000   winresume.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45

Steps to resolve this issue

Find out which payload files are missing by looking at checkSUR.log. Identify any line that have (f) that is not followed by (fix). From the previous example the three payload files that are not fixed are:

Copy

(f)   CSI Payload File Missing 0x00000000   winload.exe   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
(f)   CSI Payload File Missing 0x00000000   setbcdlocale.dll   x86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.16386_none_6701d52e8fdf8d45
(f)   CSI Payload File Missing 0x00000000   admparse.dll   x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 servicing_31bf3856ad364e35_6.0.6000.16386_none_23ddbf36a8a961bc

Get the files required from other sources. The options available can be found in the “Options for obtaining files” section below.

Note
Ensure the binary you get from matches the directory name mentioned on checkSUR.log. For the above example, the directory name is x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8

Paste the files onto the proper subdirectory under c:\windows\winsxs.

Important

Please only paste the files that are needed. Replacing additional files may lead the system into an unserviceable state.

Before placing the files in the appropriate locations, you may need to grant yourself permissions to edit the folder’s contents; below is a quick guide on how to achieve this.
1. At an elevated command prompt: takeown /f Path_And_File_Name
  
  Tip
  
  For example: takeown /f c:\windows\winsxs\ x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8
2. Next, to grant administrators full access to the file: icacls Path_And_File_Name /GRANT ADMINISTRATOR:F
  
  Tip
  
  For example: icacls c:\windows\winsxs\x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 /grant administrators:F
3. To replace the file with a known good copy: Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination
  
  Tip
  
  For example: copy c:\temp\admparse.dll c:\ windows\winsxs\x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8\admparse.dll

Important
Please only paste the files that are needed. Replacing additional files may lead the system into an unserviceable state.

Tip
For example: takeown /f c:\windows\winsxs\ x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8

Tip
For example: icacls c:\windows\winsxs\x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8 /grant administrators:F

Tip
For example: copy c:\temp\admparse.dll c:\ windows\winsxs\x86_microsoft-windows-ie-adminkitmostfiles_31bf3856ad364e35_6.0.6000.16386_none_abfb5fd109dad8b8\admparse.dll

- here's the screenshot:

. . . . .I don't know what I'm doing wrong?

If you have any suggestions, please let me know

2012年3月23日下午 05:30

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DAVE!!,

After doing some digging it really bothered me that I got so far only to be blocked by my access being denied when I'm the administrator. So what I did was I went to the folders where I want to put the clean files, selected properties, went to permissions and gave myself full control, and clicked apply. In the process of getting full control, I still got the following message, BUT, when I copied and pasted all the files in the appropiate folders and re-ran the windows update. . . .IT SUCESSFULLY updated!!!

I do not have any more important updates and that's exactly what I want and need!

Thank you so so much for your time, education, and guidance. How can I give you more points to add to your status or communicate to a facilitator about just how impressed and grateful I've been with everything you have helped me work through?

I'll be sure to come here and send everyone I know here if they have any windows issues. Words cannot express my grattitude,

Very respectfully,

techstudent01
- 已提議為解答 techstudent01 2012年3月23日下午 05:30
- 已取消提議為解答 techstudent01 2012年3月23日下午 05:31
- 已提議為解答 techstudent01 2012年3月28日上午 12:37
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2012年3月23日下午 05:31

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how do I mark this issue as solved?
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2012年3月24日上午 12:53

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That's great news. You can mark one of my replies as answer but also you're own reply.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
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How to interpret CheckSUR.Log

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