.JPE Attachments - Will not show in Outlook client, will show as attachments in OWA
Hi, I have two clients that have complained about this problem. For some reason embedded .JPE files will not show in Outlook 2007. They will appear as red X's. Embedded JPEG files show fine on both client machines. When I go to OWA on their machines, the .JPE still do not show as embedded images, but at least they show up as attachments. I searched the forums and could not find any resolution. Can someone please help.
Thanks, Todd
All Replies
Hi Todd,
1. Please let me know whether all the embedded JPEG file displayed as Red X from both Internal Emails and Internet Emails.
2. Please let me know which format the client uses to compose email, Rich Text or HTML?
3. Please let me know how the sender input the JPEG file into message? Copy/Paste (show as embedded item) or Insert Picture (show as embedded picture)?
4. If the user logon on another client which originallyhas no problem , whether can he see the JPEG correctly?
5. Whether the problem client use Cache Mode, if yes, please uncheck Cached Mode to troubleshoot the issue again?
6. Please also let me know the Exchange Version and Service Pack level.
Mike
Thanks for your reply.
This appears to happen on both Internal and External emails. I tested this through forwarding the original message (external) to another employee that is Internal and it has the same results. Again, it only seems to appear on files that have the .JPE extension, not .JPEG.
HTML is the email type.
Thanks again, Todd
Hi Todd,
Thanks for your response.
I understand that you have forwarded the mail with embedded JPEG to another internal user but the JPEG is still displayed as a Red X.
At this time, Todd, please help me attempt the following method to troubleshoot the issue:
Please close the Outlook on the problem Client and send a new message with embedded JPEG to the user. Then, have the user create a new profile on another Client which does not encountered the issue originally to check whether the embedded JPEG can be displayed correctly.
If the embedded JPEG can be displayed correctly, please attempt the following method to troubleshoot the issue:
1. Please check whether Cached Exchange Mode has been selected on the problem Client. If it has been selected, please uncheck it and receive a new message with embedded JPEG to check the result.
2. Disable All Outlook-Add-ins:
A. On the Tools menu, click Trust Center.
B. Click Add-ins in the trust center
C. Then please select COM Add-ins and click go to open the com add-ins. disable all the com add-in items.
D. Please come back to the add-ins window and select exchange client extensions and click Go, disable all the items.
E. Please check the following registry key to make sure that there is no add-ins loaded in registry:
a. HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions
b. HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Add-ins
c. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Outlook\Add-ins
f. HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Extensions
g. HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Add-ins
h. HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Add-ins
Note: If there is value in the above registry key, please export the registry key to backup and then remove the add-ins.3. Check if 3rd party DLL files exist
1) Download Process Explorer from the following site:
http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx
2) Launch Outlook application.
3) Run Process Explorer as administrator, accepted license.
4) Locate to outlook.exe, and select Outlook.exe, click view --> Lower Pane View --> DLLS, and then click “Company Name” to sort by company name.
6) Check if there are third-party company’s add-ins.4. If the issue still persists, please also remove and recreate the profile on the problem client to check the issue again.
Mike
