How to correct Email address in SMTP format instead of EX in GAL
When user click Global addressbook in outlook. They email address type appears in native exchange format "EX". How do i fix this so user can see in right smtp format.
This is how email looks like in addressbook for outlook GAL:
/o=domain/ou=site/cn=recipients/cn=johndoe
This is how it should display the outlook global address book:
johndoe@abc.com
How can i fix this?Thanks
SHAQ
All Replies
- I am also experiencing this same problem. Any advice or point in the correct direction would be of help.
- Same problem. Were you able to find a fix?
I still have not found the fix for this so I've somewhat backed off of pushing people to use the GAL. We're a small organization so I have that luxury, but if someone has the fix or work-around, that'd be great because I'd like to populate our AD with much more information (office extension, location, etc) but I can't have users looking at that address instead of their "real" address.
Please post if you find a solution.
no luck.
have you too experience this after the migration from old exchange environment?
My experience isn't after a migration from an old environment. This is just happening on a new install and setup. I actually inherited the setup. We're on the SBS2003 platform and this has been this way ever since. We actually don't use the Exchange service that much as we have outside hosted email, however, I'd like to look into changing that in the future providing I can get all the "user visible" benefits of Exchange working and in place so that it's worth the migration to in-house hosted email.
thanks.
i wanted to see if this was related to migration. because i have done several fresh installation that did not result in same situation.
i have not still found the resolution to this problem. i am to the point, i will open a ticket with msft.
shakeel
I'd be interested to know more if this is a product of migration. I don't have a lot of the history at my current location. (I am their first IT person) So, if you find something or get results off of the ticket with MS, I would appreciate if you could share any info or solutions.
- I too think the issue is related to a recent migration from Exchange 5.5 and the use of Active Directory Connector.
Shaq
This one has been ongoing with me for months and I haven't been able to find a fix. I don't believe this is to do with migration as it is happening on a new build exch 2003 box.
Please let me know if anyone can get an answer from MS..............
Regards
Podzol
Hello there fo you all
I am not sure if I understand You question well... If not describe me more please
Sollution is Easy: You have to change primary e-mail adresses to users. That You can do by two ways:
Set this for every user or for selected users only easier is of every:
In Exchange management go to recipiens and recipiens policy, open using policy (default is Default Policy) and go to E-Mail adress policy. There you choose that right email adress type and push Set as Primary button. If it is not in the list You have to create new email type.
Creating new type od adress: In the Default Policy Properties, in E-Mail adress policy Click new, select SMTP and click OK. To the adress tab type f.e. @abc.com and click OK. Now You can see it on the list...
ofter OK button on (default) Default Policy Properties click right button on the policy and choose Aply this policy now..
Thats all falks:)
Shaq has the issued described above in the first post of this thread. There is not much more to it than that.
And no, neither setting the correct smpt address as the primary address in the default recipient policy nor setting the correct smtp address as the primary address under each individual users credentials in the Active Directory User management interface solves the issue.
Thanks for the suggestions though.
Thanks for your suggestions.
Marian, If it was that simple what you describing in your reply. I would have not even open this thread.
The problem is much more complexed.
Little more explanation about this problem.
When you click on the Outlook addressbook, user see "exchange format" email address not "smtp type." User AD attributes does show smtp as their primary email address. I don't even know how to setup exchange format. But it does show EX format.
So all we need to know is how to change this in addressbook.
Thanks
SHAQ
Hi Shaq,
As I posted, maybe I didn't understand You well..:)
but I mean, that is what I tried to tell you...
OK, lets take a look to exchange messaging... X400 is that what You nemed EX format..?
x400 is intra-exchange protocol that doesn't using any outgoing connector. If in e-mail address tab in any recipients properties in address book in outlook is only X400:c=com;a=......ect. that is really problem of recipient policy. How are you assigning e-mail addresses to users..? If You are doing it in AD users and computers in tab e-mail addresses in users prop., try to delete them all (in one users prop.) and use recipient policy to update users emails, because it is exchange, who build global address list, not AD - that can only add new address-but like an alias only.
And, if You have more than one exchange servers, have to wait for replicas aprx. 15 mins to see right changes...
try it, see it post it:)
If I didn't understand You again, I'm sorry, and try to describe me what exactly You see and exactly where... but I mean I hit the target:)
Thanks Marian for your help.
I wish i could show you in pictures the exact problem.
i understand what x400 format is, and how to change it in recipient policy.
Let me make this clear,
fact 1 = exchange is working fine
fact 2= 6 exchange servers in domain
fact 3= 8 dc in domain
fact 4= Recipient policy and ad account both are set smtp as primary email address for all users.
problem,
one small problem. when user click on address book in outlook it shows correct name/last name phone number. But, their email address shows in "EX" format
/o=domain/ou=site/cn=recipients/cn=marian
all i need is to show smtp format in addressbook
Hope this explain little better.
SHAQ
- Yes, definitely. Don't over-complicate things trying to identify the issue. Exchange environment working perfectly. RUS and email addresses generate properly. However, if a user goes to Outlook and clicks on the address book to view recipients in the GAL, the default address that appears is the X.400 address. I want the SMTP address to appear instead. Its just an annoyance, not a real issue. RjZ
- In pictures http://www.itsyourhome.co.uk/exchange/
Thanks PODZOl for posting this picture. I wanted everyone to see this , so we can get the answer.
Hi, now (thanks to picture) I see the problem...
interested is, when You try to get same list in ESM, it is with smtp adresses.. I'll take a look..
- This is possible....and it is very easy to implement.....but it creates a bad side effect for your exchange users....If you folks like i will post it for you.....
This is my first time posting in this forum. - This problem also occurs when attempting to export to Excel or Access. This is an ugly workaround, but it does work. Enter the email address as: SMTP:billy.bob@wherever.com. That forces the type to SMTP, unfortunately, removing that after adding, switches the type back to EX. Seems to me EX is used when the exchange server you are connected to is also the host for the recipient--but I'm just guessing.
Here's an even better way (but please have someone who knows what they're talking about review it first)!
I am attempting to export my Contacts folder to Excel or Access, and I keep getting the behavior described above, but only for certain recipients. The problem is that the email type is stored as EX instead of SMTP. Email type cannot be changed in Outlook.
Open Microsoft Access, create a new, blank database, select File | Get External Data Link Tables
In the Files of Type dropdown on the new window, select Outlook()
In the Link Exchange/Microsoft Outlook, click on the Plus sign to the left of your Mailbox
Select Contacts, click Next, then Finish
Now you are controlling the Outlook Contacts folder in Access.
Find the appropriate contact, change the Email Type to SMTP.
Close Access.
Outlook now shows it as SMTP.
- Yeah, I've found a better way.
Create the contact in Outlook and typo the e-mail address to something non-existent.
Click to another field.
Double-click the typo'd e-mail address.
Correct the first two fields (Display Name & E-mail Address) and the field should be grayed out as SMTP, so you don't have to change that.
OK.
Save and close.
Confirm entry with Ctrl-shift-b
-Charles please explain this little further, i am not sure what you referring too.
if you have solved this problem. please post the instructions.
thanks
izaq
I did post the instructions. What part was not clear?
The fact is you have to create a fake address first via New Contact so Outlook doesn't look it up on Exchange. Then after you TAB out of the field, the e-mail address is underlined. Then you double click the address and you correct the Display Name and the E-mail Address. After that, the address will be in SMTP mode and not EX.
I'm having the same problem as others are describing here and haven't found a fix either?
I had this problem as well with Exchange 2007 Beta 2, and that was a fresh install. I moved to RTM with an Upgrade.
Hi,
Has anyone tried to follow Michelle's suggestions? ie: Use Exchange admin to set up primary email address type?
Has anyone actually tried Marian's suggestion below:
-------->
In Exchange management go to recipiens and recipiens policy, open using policy (default is Default Policy) and go to E-Mail adress policy. There you choose that right email adress type and push Set as Primary button. If it is not in the list You have to create new email type.
Creating new type od adress: In the Default Policy Properties, in E-Mail adress policy Click new, select SMTP and click OK. To the adress tab type f.e. @abc.com and click OK. Now You can see it on the list...
<----------
- This has been tried before. No luck
To add a custom smtp address you can use the following:
Add a new recipient policy in exchange system manager, recipients, recipient policies. In the addresses bit add a new SMPT address; here's the format I use:
%g@test.com uses the first (given name) like fred@test.com, %s@test.com uses surname like bloggs@test.com and %g%1s@test.com gives fredb@test.com. You can use any number, such as %2g or %3s. There are other parameters; I don't have a list though.
When you save it should ask if you want to update addresses. It does no harm to rebuild the recipient update policies AS LONG AS YOUR GAL is not LARGE! It ca just take time.
I hope this helps
Alan
FINALLY!!!!!!! This is not an Exchange problem but an Outlook 2003 problem, just installed Outlook 2007 and this error has gone.
HOW ABOUT A HOTFIX FOR 2003 MS?
- Hi Pod!
I can assure that this is not an Outlook problem.
Im having the same problem... ill post here when i find the solution. Hallo,
There is a way to save email address at SMTP type (Outlook 2003).
When you create new entry in the Contact list there is important thing to choose :
Put this entry
(at first opening you have to choose some Address List ( Contact - for example)) .
After that when you want to put e-mail adrese don't write it manualy now.
Click on the button to choose e-mail address at the right side of the e-mail field.
Now, it is opened clasic window to choose e-mail address from address book.
Go to the left down corner and Choose: Advanced->New
Now, there is again window to put new entry,
but now,
You can select option In this message only and choose Internet Address and the rest is easy...
I am sure this is working, I tried it !!!
There are several attributes used in AD for e-mail addresses, mail, proxyAddresses, textEncodedOrAddress and targetAddress
The EX format address you are talking about is the legacyExchangeDN attribute.
Exchange typically uses the legacyExchangeDN if one of the required attributes is empty, I'm suspecting the mail attribute or the textEncodedOrAddress attribute
In an ideal situation for a mailbox the mail and proxyAddresses attributes hold the same SMPT: value.
proxyAddresses may hold more than one value for smtp: and at least one for X400 (textEncodedOrAddress)
Upper case SMTP: denotes the primary address, lower case denotes secondary addresses.
Mail enabled contacts and users also have the targetAddress attribute populated
Open ADSIEDIT.MSC and verify which of these attributes hold a value
If possible, do an LDIFDE export and post the results for one user here, I'll have a look and see if I can spot what the issue is.
LDIFDE -f usersattributes -v -d "cn=OU,cn=OU,cn=OU,DC=domain,DC=domain" -r "(objectClass=user)"
Replace the cn and DC values above with the OU path to the users with the problem, in my exampke above I get
cn=IT,cn=Staff,cn=services,DC=Cheddon,DC=com
Dec
As far as I know this is an outlook thing, when using outlook 2007 its all SMTP in GAL and AL's. Dont know if you also need Exchange 2007
- Charles' fix works perfectly. The beauty of it is that it updates your original entry with all your other contact details!
Hi, I've tried re-creating the contacts and found that if your connected to the exchange server on the lan i.e AD domains...then no matter what I do the email type is set tp EX. I suspect you can not change this unless you try and create the contact whilst not caonnected to the domain and exchange and see what happens. I have contacts in out look that used to be in the organisation but have left and their email type has changes to SMTP as they do not exist in the domain/exchange anymore.
- I am having the same issue as well. Is there any way to have the GAL show the SMTP address instead of the EX or X400 address in Exchange 2003?
Microsoft do you have any answers for us? This is an Outlook version problem, unless anyone can tell me otherwise. I installed Outlook 2007 and all GAL address came up with the correct format SMTP. Discovered that Outlook 2007 had a few "issues" not related to this problem and roled back to Outlook 2003, guess what GAL was back to EX400 format!!?!?!?!?!??!?!!!!!!!
So to me that is enough evidence to assume that this error is caused by Outlook 2003.
MS any suggestions??????
Regards
Podzol.
OK THANK YOU FOR HELPING GET A EMAIL ADDRESS
I can confirm that it is NOT only Outlook 2007!
We recently upgrades from Outlook 2003 to Outlook 2007 , but still on Exchange 2003!
The outlook address book now displays the email address correctly. (not as in the screenshot above).
But when I select all addresses and click on 'add to contacts' (for offline use) the email addresses are correctly displayed in Outlook 2007, but after syncing my PDA of Smartphone(whit Windows mobile 2003SE and WM6) it show the email address as in the screenshot above!
The same thing happens when exporting contacts to Excel!
The email setting in Outlook 2007 address book look like this:
http://picasaweb.google.com/florisz/Oasen/photo#5192383642886508978
<a href="
I've had the same problem for a while with Exchange 2003 (only with Outlook 2003 clients).
I found an article elsewhere that said the resolved names for Outlook 2003 are stored in a file named (profilename).NK2 in the \application data\microsoft\outlook\ folder.
I deleted (renamed) the .NK2 file and after that all the user names resolve properly. No more CN names.
I don't know what else the .NK2 file does, but Outlook recreated it and I haven't noticed any problems.
- The .nk2 (nickname) file is the local cache file used by outlook 2003 and 2007 for resolved names.
if there is something corrupt or incorrect you can delete the file.
Exit outlook and allow the outlook.exe process to exit, then delete the file.
When outlook starts it has an empty name cache
