Vista Compatability - Canon HV20
Hi Guys,
Just can't get Vista to recognize my new HV20 (don't you hate that!). On my old computer (XP) it works a treat in Liquid 7 and Studio Ultimate and windows recognizes it the minute I turn it on! (I'm using the firewire connection - I've tried them all in Vista). In Vista I login to the device manager which informs me it's not configured correctly (Code1) so I click reinstall but then I get another error saying found software but encountered a problem when installing (don't you just hate that!). I've reinstalled the Canon software but still no result.........Vista should recognize the camera without the software.........
Anyone got any ideas, obviously I'm doing something wrong.........!
Cheers,
Answers
Hello Fella,
Thanks for your post!
Please try the following steps:
1. Remove all the drivers or utilities for HV20.
Note: Backup important personal data before removing them.2. Install DV TWAIN Driver 6.6.7 and ZoomBrowser EX 6.0.1c Updater for Windows. Then check the issue again.
http://alpha02.c-wss.com/inc/ApplServlet?RQF=MENU&RQS=WWUCA910&LA=1199339525360&SV=WWUCA900&menu=DR&TRF=MAIN3. Perform a clean boot and connect the camera again, in case of factors from 3rd party services or applications:
(KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135Hope it helps. Happy New Year!
Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Lionel Chen
Microsoft Online Community Support
All Replies
Hello Fella,
Thanks for your post!
Please try the following steps:
1. Remove all the drivers or utilities for HV20.
Note: Backup important personal data before removing them.2. Install DV TWAIN Driver 6.6.7 and ZoomBrowser EX 6.0.1c Updater for Windows. Then check the issue again.
http://alpha02.c-wss.com/inc/ApplServlet?RQF=MENU&RQS=WWUCA910&LA=1199339525360&SV=WWUCA900&menu=DR&TRF=MAIN3. Perform a clean boot and connect the camera again, in case of factors from 3rd party services or applications:
(KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135Hope it helps. Happy New Year!
Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Lionel Chen
Microsoft Online Community Support
