CORRUPT PICTURES USING VISTA HOME PREMIUM
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Tuesday, September 25, 2007 9:06 PM
Ever since I got this HP Desktop with Vista Home Premium, some of my photos have started getting corrupted. I keep them on an external hard drive that is plugged in directly to the PC's USB port (not in a hub). However, I have the same problem with some pictures that I have on my PC's hard drive. Some of them end up corrupt when they started out fine. What happens is portions of the pictures either go completely gray or they change to some weird colors.
I'm new to these forums, so I don't know if I can attach a JPG or PDF file as a sample or not. Any help would be appreciated very much.
All Replies
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Thursday, November 22, 2007 11:13 PMI am having the same problem with my HP M8200n computer. I called India without any solution. Kind of sick about this new computer. Can anyone help?
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Saturday, November 24, 2007 10:22 PMMy HP m8000n with Vista Home Premium does this as well. I downloaded a lot of updates for the Motherboard, various SATA driver updates and whatnot after reinstalling the OS one time (for the same problem) and it didn't happen for a while. But the instant I used the built-in SD card reader, it started happening again. Luckily one one picture got screwed up this time, but if anyone has any idea what is going on please help us all out!
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Thursday, November 29, 2007 9:12 AM
Same happens to me! Got loads of photos which are corrupting! Really not very happy.
I've got a DELL machine. Used to have XP and never had a problem with the photos until I bought my new DELL machine. Could you let me know what the problem is?
Thanks
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Sunday, December 02, 2007 9:55 PM
same problem here on an HP dv9200 CTO. i backed up my family photo collection to migrate to ubuntu linux and my backup drive (usb 2.0, external hard drive) has about half of the collection ruined. wish i could have noticed before i deleted the originals from vista. ...vista... VISTAAAAAAAAAAAAAAAAAAAAAAAAA!!
http://members.cox.net/kefurd06/img1.jpg
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Wednesday, December 12, 2007 5:19 PMHi,I have the same problem and I realized that the pictures looks corrupt in windows VISTA.
This means that if you look at them in windows XP they are OK!!!
But you can't copy them from VISTA in that way thay will be corrupt for ever
I'm still looking for a fix, or a program to make pictures VISTA friendly!
/Johan -
Tuesday, December 18, 2007 5:04 AM
I have been seeing this for a while now. I only dump photos to the server every few months and print and work with them even less often, so I didn't really think anything was awry until about the middle of July when I got married and had to send a bunch of photos across the planet both in hardcopy and emails. I import with any OS/machine handy including Vista 64 and store jpg files from my digital cameras to a server and the copy process seems fine. Browsing the imported files using XP and your choice of picture viewer looks good as well. Opening these items without editing or thumbnailing them in Vista seems okay as well. If I ever select to create thumbnails from Vista (by changing folder display), that's when things get screwy. Severe discoloration and odd splices of the original photo almost like the thumbnail database uses a single pallete and small sections of photos that are then reconstituted into the original picture. I'm way too afraid to save them from Vista after seeing that, but do edit pictures that seem okay in Vista. Both the whacked out originals and the edited copies seem fine on any XP box. Microsoft site says something about camera vendor raw formats, but I'm sure these were all JPG from capture to HDD and the results seem more like some kind of file indexing issues. Almost like a single pallette instead of the individual pallettes in JPG were applied and some odd shortcuts in reconstructing the graphic files were also taken. The strange thing is that while I didn't troubleshoot much past finding a work around using XP or Linux (too busy freaking out that I may have lost my wedding and honeymoon pics), there didn't seem to be a lot of consistency in which photos got whacked and which ones didn't. I'm looking for a fix now and will follow up soonest. -
Tuesday, December 18, 2007 5:10 AM
This is precisely what's been happening with me. I would love to know if a fix to this problem if anyone comes up with one! Like Microsoft maybe!!!???
So I guess I need to stop looking at the thumbnails and just view them in Vista. I don't have any other machine options, so I'm pretty much sunk until a fix is found. In the meantime, I've lost many pictures that cannot be replaced!! I hate it!!
Please let me know if you come up with anything...thanks!
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Monday, January 07, 2008 6:45 PM
I'm having the same problem. I have tried a internal HD and external HD. Using Canon software from the camera. Plugging the SD card in a USB adapter. In all cases at least one picture will be corrupt. It looks like Vista is re-encoding the JPGs and getting it wrong. If I go back and try this on my XP laptop it works every time.
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Tuesday, January 08, 2008 12:54 AMMe, too (same computer, and I also had to reinstall the OS already once) - it has somehow managed to screw up just about every 10th picture - including those on my external hard drive.
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Tuesday, January 08, 2008 10:58 PM
Since my last post I have found that if I make sure to "safely remove" (for external hard drives and like devices) or "eject" (for SD cards, etc.) any hardware by right clicking on the device in a "Computer" window before shutting down the computer or removing the hardware, it will prevent such corruption. Unfortunately for me now my 19 in 1 card reader won't read any cards - probably an unrelated subject.
Also, I have found that devices such as MP3 players (mine is a SanDisk Sansa e250) do not require such a safe removal.
So far this has been working for me. My only other method of safely moving pictures from my camera to my computer and then external backup is by using a separate laptop (ProStar brand running Vista Business, oddly enough) with a card reader, and then copying the files over the network or through a GMail Drive to my HP main computer. I've been corruption free for over a month now.
Hope that helps.
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Thursday, January 24, 2008 2:54 PM
Hi, I've got axactly the same problem as kefurd06. Do you have any idea? I'm sure there is some issue with VISTA ULTIMATE.
Thanks
Moe
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Sunday, February 17, 2008 1:24 PM
Having the EXACT same problem on my new Dell 531. I wonder if it may be an AMD issue?
My problem is worse than anyone's here because I am a professional photographer, and I got this computer specifically for photo work. I thought it may be the media reader, but it is not. No matter how I get my photos in, Vista corrupts them.
I am also getting corruption with MP3 and WMA files with all of my Zunes (I have 2 and my GF has 1).
Anyone know if this is addressed in SP1?
HELP!
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Friday, February 22, 2008 10:12 PM
Same Problem!
Whenever I try to download pictures and video files from two different High Speed 2gig SD cards through my onboard Ricoh card reader on my Toshiba Satellite 210 FS3 laptop, all files come out corrupt. The video has squiggly lines through it and the pictures have distorted lines through them. I've tried using a 512mb card and it seems to work just fine. The 2 2gig cards work perfectly in my HP desktop running XP when I download them with its built in card reader.
If I plug in a USB cable directly from my camera to the laptops USB port, all files download perfectly. I'm wondering if there is an issue with the SD Card Reader Driver in Microsoft Vista?
I'm running Microsoft Vista Home Premium on my Toshiba Satelite 210 FS3 with 2gigs Ram
Help!
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Monday, February 25, 2008 6:31 AM
I am having the same problem here with JPG files on my Vista Home Premium desktop PC. I operated Vista for 5 months without the problem, but when I reinstalled Vista on my upgraded system, the problem began.
I need help quickly!
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Tuesday, February 26, 2008 6:26 AMSame problem here. Transferring jpegs between jump drive or Nikon d40 or backup drive and Dell Inspiron 531s, via UBS, corruption in up to 50% of files. This is the worst!
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Sunday, March 02, 2008 11:17 PMjust though it was worth updating... ive had this problem... same thing with the m8100n where removing the ir helped. it was destroying all kinds of things (pics, mp3's, videos, etc). windows updates and driver updates. called hp for help. they didnt do anything origional, but i have x64, so updated all i could from the hp drivers site, and windows update (i think what fixed it was update kb937287). so far no problems. !!!!!!!!!!!!!!!!if this worked, its gonna be great!
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Friday, March 07, 2008 4:40 PM
I just removed my IR with the hope that it will keep the problem from happening again. I haven't added any new pictures, though, for fear of losing any of them. It's just so intermittent. I already had the update installed that you mentioned here and it hadn't corrected the problem. This is such a mess!!! You buy this elaborate PC for the "entertainment" value with pictures, movies, etc., and all it does is ruin your stuff! Unfortunately, there doesn't seem to be a common thread throughout all of these different responses, except that they use various versions of Vista. Microsoft needs to get on the ball and get this fixed!
Thanks for the suggestion about the IR, although I miss my remote control. I will report back when I decide to take a chance on more pictures and let you know if it resolved it for me.
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Monday, March 31, 2008 2:24 AM
I had exactly the same problem. I believe that it is caused by the program bug in Vista. Hopefully, it is can fixed soon -
Wednesday, April 02, 2008 1:41 AMI have done many trials over this past week once I started experiencing the problem in vista. (been using for almost a year without seeing this problem)
When viewing your images by opening a folder in explorer to see thumbnails is what is creating this problem on my computer. I recently turned that performance feature off to speed up vista however it was a big inconvinience so i turned it back on. That is when the problem started. As long as you do not open the folder to view as thumbnails your images will be fine. If you insert a card into your reader and open it from there this will cause the images to become corrupt right on the card.
The work around for now for me is two things.
1 - Turn off the viewing up thumbnails in folder performance option.
or
2- Copy all new images off of the card without opening the actual folder. Burn the folder to disc as a backup. Then you can attempt to explore the thumbnails in windows.
I have tried different workflows to see when the problem happens and as long as you do not do this you should be fine. However this is a very big inconvinience since viewing up thumnail images is how most people find and view their images. As a professional photographer I have other programs I can do this with however I did lose quite a few images due to this vista issue.
Microsoft.....This really needs to be fixed asap! People will lose images that might be meaningful and professionals could lose revenue and memories that can not be recreated such as a wedding, etc. This issue is huge! -
Wednesday, April 02, 2008 2:48 AM
Thank you for providing this information. I believe a couple of others have mentioned about the memory card and previewing thumbnails being issues, but it looks like you have truly nailed it down and provided a good work-around. I appreciate your response very much. I will do as you suggest in the future.
It is very aggravating, not to mention heart breaking, to lose pictures that you treasure. I can't even imagine being a professional photographer and having to deal with this issue. You are absolutely right...Microsoft needs to step up IMMEDIATELY on this one.
Thanks again!
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Friday, April 18, 2008 3:50 AMI have this same problem with both my HP laptop and HP desktop. I have not been able to find a workaround. I have tried everything listed in this post, including disabling thumbnails and copying files without opening (I used a command prompt), still to no avail.
I have lost so many important photos, as the backups on my external disk seem to be sorrupt as well since viewed through Vista. I am desperately trying to find a fix. I held out hope that SP1 would be it but to no avail.
Microsoft - are you listening??? This is a MAJOR problem!! -
Friday, April 18, 2008 2:03 PM
Hi folks,
I had the same problem with corrupt pictures and video files. I downloaded a new bios from Toshiba and everything works perfect now. I also removed AVG free from my system which improved other problems that I was having. It had nothing to do with Vista... Hope this helps...
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Tuesday, April 29, 2008 3:49 AMOne more for the list ... I've been having this problem for months but had been thinking it was Picasa! This is such a SERIOUS problem! I truly hope someone addresses it very soon!
Steve -
Saturday, May 10, 2008 11:38 AM
Finally some recognition of this problem. I have had the same thing: jpg files from any camera turn completely or partially grey or with colours corrupted when uploaded via my Vista (Dell) PC. When I upload the same files with my other (XP Dell) PC, no problem at all.
Where is the Microsoft answer to these problems? Don't they read this stuff?
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Saturday, May 10, 2008 11:45 AM
Finally some recognition of this problem! Indeed I have experienced the same problem when uploading jpg files from any camera I have on my Dell Vista Premium Home PC. The pictures turn either partially or completely grey or the colours get strangely corrupted. It is completely unpredictable which jpg files get corrupted; each time different pictures get affected.
When I upload the same pictures on my Dell XP PC, no problem at all !!!
Is Microsoft reading this stuff? Did they provide a solution or at least promise one?
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Monday, May 12, 2008 5:07 AMi have this problem too, on an hp m8000n with vista home premium. i felt like i overpaid for this box at b&h to begin with, but it was for work and i imagined i was getting a high quality pc at least. i too got it specifically to handle a ton of pics, and i've been terribly disappointed by the way it chews them up. this wasn't a problem i expected to have. reading these posts, it seems like a problem alot of people are experiencing on different pcs, but vista is common to all. i cannot fathom how an "industry leader" like msft can release such junk. with all their money, can't they test a new, improved os thoroughly b4 releasing it? i've had it with windows. next time i buy it will be a mac.
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Sunday, May 18, 2008 2:39 PM
I have the same problem with my HP Desktop. However, I think it is a HP/Driver problem. See this link for an example.
http://www.pbase.com/thomamueller/image/94040179/medium.jpg
I have no issue on this Sony Vista Laptop.
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Tuesday, May 20, 2008 2:28 PM
I am starting to think this has something to do with AMD and nVidia chipsets. Can anyone who is experiencing this problem list their PC model (ie. HP s3200n or Dell 531s, etc..) and confirm if possible if it is an AMD processor using an nVidia chipset?
A quick check on all reported models in this thread reveal that combination so far.
FYI, mine's an HP s3200n with an AMD processor and nVidia chipset.
Steve
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Tuesday, May 20, 2008 2:39 PM
Hey Steve,
I'm the one who originally posted this problem. Mine is an HP m8000n with an AMD processor and nVidia chipsets. Maybe you are onto something here. There's an update to nVidia, but when I try to download/install, it says I don't need it. Have you, by any chance, been able to install the Vista Service Pack and, if so, has it made any difference in this situation? Just curious. I haven't been able to get it to install successfully. Yet another Microsoft nightmare.
Anyway, thanks for this post. I'm not sure what to do about it, but at least it's a place to start looking for answers.
Debbie
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Tuesday, May 20, 2008 3:50 PMInteresting...
Dell Inspiron 531
AMD Processor
nVidia Chipset
I followed Didpix's advice and turned off the viewing up thumbnails in folder performance option. I also performed a Bios upgrade and the problem seems to have gone away. It has been a couple of months now without any problems. I hope this helps!
James -
Tuesday, May 20, 2008 4:00 PM
I have installed Vista SP1 successfully, but still no luck. I also tried turning off viewing thumbnails... again, no help.
I have also tried to download and install the latest nVidia display drivers, and they install, but then on the next reboot - Vista removes them and puts on the old ones. I hate this operating system.
I just checked HP and there is a BIOS update for my model available as of May 14th. I will give it a try and hopefully it fixes it, though I am not hopeful!! Will update soon.
Steve
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Tuesday, May 20, 2008 4:37 PM
Well... I am hesitant to jinx it but it looks as though the BIOS update may have fixed my problem! Thanks to everyone for their help.
Debbie, what BIOS version are you running on your m8000n?
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Wednesday, May 21, 2008 3:48 PMBIOS: Phoenix Technologies, LTD 5.01 02/02/2007
I have never updated a BIOS and I understand it's a little tricky. The last thing I want to do is make matters worse than they already are and end up with a computer I can't use at all. My job depends on it completely, so down time is not something I can afford. Fixing this problem is not so important that I want to risk taking my PC down all together. How complicated is it? I haven't even checked for an update.
I have tried several times now to install the new Vista Service Pack with bad results. I realize this is a different problem, but it just goes to my being leary of installing updates. Each time I have tried to install SP1, I have had to restore to a previous point. I tried contacting Microsoft about it the first time it happened and came up with my own solution, which was to go back to a restore point. They were no help at all.
Anyway, if you have anything you can share about whether I need to update the BIOS and how to do so without problems, I would be very interested.
Thanks!
Debbie
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Wednesday, May 21, 2008 6:10 PMDebbie,
Take a look at the following links. These should help you out. Updating the BIOS use to be tricky but many manufactures have since streamlined the process.
BIOS Upgrade:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-55440-1&lc=en&cc=us&dlc=en&product=3377257&os=2093&lang=en
Vista SP1 Install:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01393719&lc=en&cc=us&dlc=en&product=3377257&os=2093&lang=en
Regards,
James -
Thursday, May 22, 2008 12:40 AM
Hi Debbie,
Well it certainly looks like your BIOS is much older than what's available. Currently available is 5.13 which was released in November of 2007.
The BIOS update was rather easy and starightforward, simply downloading a file and running it and then rebooting. The link that James provided above explains it all. That said, it can potentially cause harm and you should weigh the benefits vs risk before doing it. For me, the corrupt photos problem was crippling enough to me as this is my primary use of the computer. It was my last ditch effort before reformatting and installing XP.
Keep in mind that even after the update, this may not solve the problem. But it seems to have fixed mine.
As for Vista SP1, I understand there were some problems in the initial distribution... when is the last time you tried?
Steve
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Thursday, May 22, 2008 2:36 PM
Hi Steve,
I went ahead and updated the BIOS...I just got finished, as a matter of fact. I might not have done so had I read your post before hand!
There's no way to know yet if it has fixed the problem, so I guess we'll just have to wait and see. I haven't tried to use the SD drive that's installed on the PC since reading that someone thought that might be part of the problem. I have used a plug-in USB adapter instead and haven't had problems.
Something interesting that happened to me, though, is that I completely lost an external hard drive (one containing ALL of my pictures) and I have absolutely no idea why. Suddenly it became unrecognizable to the PC and I tried a couple of times to unplug and plug it back it. At one point, it was recognized so I ran a chkdsk on it. Something bad happened and it became a RAW drive. I contacted the manufacturer and, of course, they want to charge hundreds of dollars to try and recover the data. I have a feeling they could fix it easily, but the cost starts at $500!
Anyway, I don't know if this is related to anything, but this whole situation with this computer and Vista has been a real pain in my hiney, if you know what I mean. I just tried installing SP1 the other day. The first time I tried and ended up in the restart loop was back when it first came out. When Microsoft couldn't help me then, I should have realized that I should just give up on it.
There are so many factors when problems exist in any given PC because of all the different programs and hardware that exist for a given configuration. I can't even imagine how they go about narrowing it down, but they hadn't heard of my particular problem at the time. I haven't checked the knowledge base lately, so I'll do that next.
So thanks for the heads up about the BIOS update. Hopefully, everything will be copasetic from here on out. I'll come back and let you know if I still have picture problems after this. Don't know that I will trust the drive on the PC yet, though.
Thanks again,
Debbie
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Saturday, May 24, 2008 6:59 AM
Hello, I have the very same problem but only with the JPG`s sent from my Samsung mobile phone to my Sony Vaio laptop.
Really corrupted or is this a bug ?!?!
Do you think you can help me ?
Thanks
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Monday, May 26, 2008 4:42 AM
I have the same problem with a HP m800n desktop. I talked with HP online support. The technician acknowledged that the problem exists with AMD chip. I googled the problem and found out that the similar problem (JPG corruption) exist for windows XP and 2000 as well and it seems that reported problem all happened to AMD PC.
The problem just became so prevalent with Vista at this time.
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Monday, May 26, 2008 8:00 PM
I corrected this issue by downloading the updated driver for my builtin NIVIDIA graphics card from the ACER website. I have the ACER Aspire E380 with Vista.
I had the same problem with JPG files in Vista. I would upload pics from my camera. When I would view them using "thumbnail view" you could actually see the new pictures get corrupted one at a time. Every 4th or 5th pic would get grayed out partially, or the picture would turn a strange color. Downloading and updating my NIVIDIA software corrected my problem. I hope this will help out others.
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Tuesday, May 27, 2008 1:26 AM
Well I guess we figured this one out. Thanks Microsoft for all your help...
Debbie, did you work through your problems yet? Did the BIOS update help you out?
Steve
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Tuesday, May 27, 2008 12:41 PMI recently purchased a Dell laptop with Vista home premium and was experiencing similar problems with corrupt images imported from my old XP computer. Tried installing Vista SP1, already had the latest BIOS for this new machine. Called Dell tech support, and in the process of trouble shooting, I stumbled on the solution. When copying files from the old XP machine, the easy solution is to copy the entire My Pictures directory to an external hard drive, and then copy to the new Vista machine. If this is done, not only are the image (jpg, tiff, etc) files copied, but also the thumbs.db (XP thumbnail) files. These XP thumbs.db files really corrupt Vista. The solution is to delete all thumbs.db files BEFORE the copy over to the Vista machine. Let Vista build it's own thumbnails, and all is fine. Voila!
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Tuesday, May 27, 2008 12:59 PM
Thanks for checking on me, Steve. I don't really know if the updated BIOS has corrected any problems with my pictures. This new thing that bassoon1 came up with is interesting. I don't have the luxury of going back and reloading the complete My Pictures file, since that exernal hard drive ended up imploding on me as well. I don't know if all of this has anything to do with that, but it makes me curious.
The one thing that others have spoken about is the Nvidia update. When I tried that one, it said that I didn't need an update, so I'm assuming that to be true. I have an Acer monitor that I added to this HP m8000n desktop. The model of the card is NVIDIA GeForce 6150SE nForce 430 and the Acer monitor model is AL2216W. I don't know if this information is meaningful to the situation, but I thought I would throw it out there.
Thanks so much for your help and everyone who out there who has contributed to this rather intense problem. It has truly affected many lives.
Debbie
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Tuesday, May 27, 2008 8:48 PM
I also have the GeForce 6150SE nForce 430. There is a newer driver for it; I installed it and it didn't really do anything, and it certainly didn't correct the jpeg issue. However, every time I rebooted the PC, it would come up saying "Windows has detected new hardware and is installing the drivers for it" and would replace my more current drivers with the original ones. So I never got the nVidia update to stick.
On a side note, I've gotten so fed up with it (even though it appears to be fixed) that I replaced it with an Acer laptop. Here's hoping this one has no problems out of the box
Steve
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Tuesday, May 27, 2008 8:53 PM
Wow, Steve. I wish I had the luxury of just buying a new computer, but I don't. I hope you have success with the new laptop, however, if it has Vista, I fear the worst...
Just conditioning, I guess.
What you said about the nVidia driver is interesting...I don't know if that's better or worse than what I experienced!
Anyway, best of luck to you!
Debbie
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Saturday, May 31, 2008 12:46 AM
I tried unplugging the remote control sensor (USB) for media center as I had seen in several posts on the web. At first I thought I had solved the issue. After some additional testing I found that I reduced the occurrence of the corruption but have not eliminated it. I had about 25% and it reduced it to 10 to 15%. Still way to high. I tried the built in reader and an external, no difference. The strangest thing to me is that the thumbnails often won't show any corruption until you open the file or increase the size to the extra large thumbnails making even more difficult to recognize the damaged files.
These JPGs are negatives of the digital world, sacred no less. M-soft and HP (and possibly other makers) need to address this or risk someone else providing a more secure solution for users and maybe even lose users of the operating system.
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Thursday, June 05, 2008 5:55 AM
I am glad I found you guys... I have been battling the exact same issue with an HP m8100n for the past 5 months. Here is what I know:
Using hardware: HP m8100n / AMD Athelon 64 / NVIDIA GeForce 6150SE nForce 430
Operating System: Vista Home Premium with SP1
Bios unknown at this time...
The HP Media Center IR sensor appears to create the majority of the issue. If the IR sensor is plugged into the USB port then 30% of all transfered images over a USB source (external HD, internal card reader, etc.) will be corrupted. I can reproduce this scenario at will across any two devices that use USB.
If I unplug the HP Media Center IR sensor then I can transfer 100 images across the USB bus with 0 corrupt images.
Since I own and manage over 50,000 photo files across a lot of external dirves, it was a great day when I figured out the IR sensor.
That being said... Even with the IR sensor unplugged I appear to still get a lot of USB corruption on my iPod. I cannot reliably transfer movies and TV shows to my iPod via USB without some level of corruption. I speculate I have corruption with music files as well, but the iPod recovers better. With video an iTouch will lock-up while watching the video and fade back to the main menu if there is file corruption.
So I think I can treat some of the symptoms by removing the IR device, but there is still a huge underlying problem... ugh. HP Support has been useless. They forwarded my message to the "advanced support blackhole". I am off to upgrade my BIOS to see if that helps.
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Saturday, June 07, 2008 3:48 AM
I have a HP 6230n and had the same problem. I just updated the BIOS and uploaded pixs (nikon raw / NEF) and had no corruptive photos. Stay tuned. I will shoot some more and upload and report back.
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Sunday, June 08, 2008 3:37 PM
Hi All,
Some of you seems to eliminate the corruptions as a result of files transfers. However, the corruption problem is actually more serious.
Initially, the corruption occurs when you transfer photo files (raw or JPG) from any types of external sources, including USB, SD memory card, external hard drive, CD, DVD, etc. At this stage, you can identify any corrupt files vs good files. Soon after the PC gets this infection, the original good files (raw or JPG) stored in your hard drive will randomly get corrupt (like all those horror films in which healthy people got beaten). You may be able to see some corruption by just viewing thumnails. while most of the time, you will only find out the corruption when you try to open the files, as the thumnails are perfect.
One more thing, even if you back up all you photos in an external hard drive, the risk of corruption still exists. Because, as soon as you connect your external hard drive to your PC, the infection will spread instantly.
As far as I know, almost all the infected PCs use AMD chips and Vista. I checked with some people who uses Intel chips, and no problems were reported. I also found out that some people used AMD chip and Windows XP / 2000 also reported this corruption problems, although the problem was very rare with the old window version.
One HP technical support confirmed with me that the problem is prevalent with PC using AMD chip and Vista. However, there is no solution.
For me, I have to trash my HP m8000n PC, and build my own PC with Intel chip and Window XP.
Good luck,
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Tuesday, June 10, 2008 3:33 PM
Hi...thanks for the information. Although I appreciate having some kind of answer, it's not the answer I was looking for. WOW! That's all I can say about it.
Unfortunately, I am in no position to just trash my computer and get another one. There needs to be some recourse with HP and/or Microsoft. I guess the next step is to go to them and see what can be done.
Thanks for answering this post...I really appreciate it.
Debbie
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Wednesday, June 11, 2008 3:40 AMI don't buy that there's NOTHING that can be done. I'm going to continue to search for a solution.
I have updated my nVidia drivers, installed SP1 for Vista, and stopped using the USB cable to x-fer photos (just using the SD card direct into the PC). My more recent pictures SEEM to be OK ... but I'm still very nervous. Just tonight I watched an older image become corrupted as Vista brought the thumbnail into focus.
Looking ahead (assuming we find a fix for this) ... does anyone know if there's a FIX for the corruption?? I'm going to be so upset if all these old images are just ruined!
Steve -
Wednesday, June 11, 2008 5:59 PM
Just for clarification, HP and Microsoft have not officially acknowledged this problem, and nor have they come up with the fix. There are always something can be done. I googed the other day, and found out that someone has already come up with the program to fix the corrupt photo files. However, there are two problems with those types of solution: first, it is not free. Second, the program can only fix corrupt files rather than fix the root of the problem.
I have tried everything that have been mentioned in this forum and more. None of these worked. Different PCs will have different symptons. There was one time that I did clean reinstall, and the problem seems gone just for a while.
Someone has identified that the corruption problem is due to the fact that the codings of the photo files are randomly altered by the system. If that is true, I would imagine that the system will continue to work on any files randomly.
I have thousand of photos saved in the hard drive. As time goes by, more and more photos get corrupt. I also use an external drive for duplicate backup. If I connect the backup drive to the PC and transfer the photos from BACKUP drive to PC, some files in backup drive will also get corrupt. As I said in my previous posting, it is an infection through connection.
If you back up photo files from the infected PC to an external hard drive, there is a high possibility that the external hard drive will get infected. If possible, you should save the photo files from SD or CF cards to an external hard drive by using a different PC.
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Wednesday, June 11, 2008 6:07 PM
Hi aaatt666...
I understand that there's nothing "official" from anywhere about resolution for this problem, except the fact that the problem exists and there is no solution. That's what I was trying to say by marking your post as the "answer." I have unmarked your post as the answer, since we really don't want this problem in the "solved" column for Microsoft or HP.
Sorry for the confusion and appreciate the follow-up.
Debbie
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Wednesday, June 11, 2008 6:23 PMI haven't been able to find any solutions to the problem (for a fee or otherwise). Would you mind posting a link to any solution you've come across? I don't mind paying to make sure that I can recover these broken images.
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Thursday, June 12, 2008 11:04 AM
Something fishy about VISTA
Hi all,
The problem is VISTA in any cases. From Home to Ultimate. It hasn't have anything to do with your hardware such Toshiba, Lenovo, HP, ... and not either with other applications installed on your computer. Please Microsoft has to know, that we as Microsoft Gold Partner cannot and will not sell any VISTA licenses untill this problem is solved!
Have a good day all
Moe from Sertus Technology in Frankfurt Germany
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Sunday, June 15, 2008 9:51 AMI also had the corrupt picture files using Vista on an HP computer. The pictures would first download correctly in the thumbnails and then immediately start "greying" out. Sometimes they were funny colors and other times they looked like a puzzle not put together right. I knew it was this computer because I could take the media card out and put it in my laptop computer with XP operating system and the pictures would be fine. I called HP support several times, read some forums and tried what was suggested and nothing worked. I finally took my computer back to Circuit City yesterday and they replaced the media card drive and said there was a problem with the connection to the USB. I am not "tech smart" so I am not sure just what they meant, but so far the pictures seem to be downloading just fine with thumbnails working as they should...no more greyed-out corrupted pictures. Seems like if it had been a hardware issue, my pictures would have stayed corrupted, but if it was just a software/reading issue that is why the pictures would be ok in an XP operating system? I am just hoping this really did solve my issue...but, I won't hold my breath...after all it is VISTA!
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Monday, June 16, 2008 6:22 PM
Thanks, Moe, for your post. Maybe if other Microsoft Gold Partners would get on the bandwagon, Microsoft would do something FREE OF CHARGE to fix the issues with Vista...and this problem in particular. It is so aggravating!
I'm about to purchase an HP Personal Media Drive with the hope that this corruption won't go to it as well. I just don't know what to do about it. It's the only PC I have and I have already lost a whole external drive that had pictures on it. I don't know if this problem had anything to do with that, though. There's just no way to know.
Anyway, thanks for putting some "meat" behind the problem.
Debbie
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Monday, June 16, 2008 6:29 PM
Well, this is certainly an interesting post. To translate what Circuit City did, they replaced a piece of hardware in your computer...all those little slots where you place your media card. I have seen in previous posts where other users have stopped using the integrated media readers on the HPs and the problems stopped. However, with all of the other issues that other people are having, I don't trust that this is the only "fix" to this problem. I, too, believe that the problem lies within Vista, but until Microsoft gets involved, we'll never know for sure.
Thanks for your post.
Debbie
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Tuesday, June 17, 2008 10:40 AM
Hi...
I thought I would add a little more to my previous post. What Circuit City did to my computer, replace the small media cards drive, still seems to be working although I keep expecting to see half grayed-out pictures every time I place a media card into the drive.
What I find odd is that before replacing that drive I couldn't place pictures on a SanDIsk thumbdrive and connect to a USB port on the front of the computer (HP a6230 with AMD Athlon 64 X2 Dual Core and NVIDIA GeForce 6150SE nForce 430 ). I would still have most of my pictures grayed-out or distorted in someway in thumbnails and also when I "opened" them and it didn't matter which program I used. Same thing would happen when I connected my Pentax camera directly to the computer using the cable and a USB port on the front of the computer. The only time I could view pictures and not get corrputed files was to make a CD or DVD of the media cards on my laptop with XP and then view them on the HP desktop using the CD/DVD Drive. So Circuit City replaces the small media drive and now I can view my pictures on the thumbdrives and directly from the camera. Just doesn't seem to make sense!!!!!! How does replacing that little drive affect the USB drives 4 bays down?
I guess I should have gotten clearer explanation of just what they did do to my computer! They told me it was something to do with that Media drive and the USB connection which I assumed meant the connection inside the computer. So is that why my thumbdrives and connecting my camera now work?!??! I know the Tech guy told me he made a phone call and they only had the computer about two hours! So my question now is, has anyone else taken their computer back to where they bought it to see if it could be "fixed"?
As for HP tech support it was nothing but frustrating starting with they had never heard of the problem. Yeah, right! After three months of frustrating phone support, two reformats, updates to everything including the bios and nothing helped. Then when they asked me to reformat a third time and I absolutely refused and asked to speak to a supervisor they put me in for a call from a "HP Case Manager". She was absolutely no help at all and I finally said I will just take the computer back to Circuit City and if I have to I will pay to get it fixed. Would you believe she gave me her phone number and extension and asked me to call her back and tell her what Circuit City did to the computer and if it fixed it!!!!!!!!!!!!!!!!
At this point I am just keeping my fingers crossed that my picture problems are solved. I really debated on spending the extra money and getting a MAC computer when I bought the HP, but decided not to. My next computer will definitely be a MAC!
Lynda
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Tuesday, June 17, 2008 11:29 AMHi all -
Wish I could report some progress but no luck. I upgraded the NVidia drivers but the problems persist.
Has ANYONE found a way to deal with the corrupted images? I have access to a Mac and an XP computer and can transfer the photos to another machine but i'm afraid that I'll just be transferring corrupted images.
Any help would be appreciated.
Thanks,
Steve -
Tuesday, June 17, 2008 10:04 PM
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Tuesday, June 17, 2008 11:32 PM
Lynda's post is very interesting. I was skeptical at first because when I read it I thought this wasn't it at all because I had problems with the media drive, the USB slots, or any card reader. But now I see that you're saying replacing the media card reader fixed the problems previously encountered via any interface. This is encouraging. I would really like to know the technical solution, as to what caused the problem and what exactly they are doing to correct it.
And I'm sure HP would like to know as well
Steve
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Wednesday, June 18, 2008 9:57 AM
Hi:
For aaatt666....the only photos that stayed corrupted were the ones that I opened in thumbnail view first and then moved to my harddrive. No self-recovery for them. But, all pictures left on the media cards worked just fine when I opened them on my laptop with an XP operating system.
I found that if I inserted a media card on the HP/Vista, didn't open the file and just moved the file to the harddrive, my photos would not be corrupted, but I like using the thumbnail viewing before downloading my pictures or for just downloading one picture so not being able to use that function was frustrating.
For Steve...yes, replacing that drive for viewing media cards solved all the problems (so far!) with the greyed-out, distorted or weird colored pictures. I still don't see how replacing that drive even "fixed" the USB connections so that I can view pictures on a SanDisk thumbdrive or connect the camera via a USB connection. I am still waiting for it to start happening again because I was so sure it was a software/compatibiilty issue with Vista.
The Tech at Circuit City told me that if it was a software/compatibility issue then it would be happening to ALL computers. He said it looks like a bad batch of media card drives went out. For me, it doesn't make sense!
Lynda
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Wednesday, June 25, 2008 2:56 PM
To Maine51:
It is an interesting solution. I remembered that someone else also solve the problem by doing that.
However, for me, the solution does not work as I did not use the media card reader to download pictures from SD cards. Also the good pictures stored in hard drive got self corrupt randomly as time passes. If the problem is really caused by the media card reader, you can simply disconnect the connection to the motherboard.
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Wednesday, June 25, 2008 9:39 PM
I have a disease RSD (CRPS) so my mind isnt always as clear as I want my posts to reflect .I am quite sure that HP Pavilion 8000 and m8300f were built poorly ,one of the HP Techs told me and the price was too good at Circuit City ,I have spent time in "Geek Rooms" on Pal Talk and IRC and they tell me it is HP it doesnt work with Windows Vista when using files especially photos that get corrupted but now that I have asked I am getting no answers or even help calling HP ,they tell me a different "fix" each time ,and I advise to just hang up if you get India they use up your valuable time then promise they will call back with the help you need ,they don't .In the USA the people who are supposed to help you try and at least are sorry when yopu finally realize you know so much more about your computer than these so called "experts" ever will .
I am left wondering when and from who HP got the misnomer oof "Award Winning Help " if I coulkd afford to throw my PC away I would but it took me 2 yrs to save up for this .If you can get rid of your HP I would and I definitely woul;d never buy anything from them ,sometimes a PC line like HP just wasnt made to run Windows Vista Premium seems more like an oxymoron on HP from what I have seen
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Monday, June 30, 2008 1:29 PM
My fix was to create a folder with "system" security settings that were set to "read only".
I placed all my pictures in this folder
make sure the system inherits the read only permissions
I set "administrator / user permissions" to full controll ( do this only if you are modifying your pictures)
otherwise you should set these permissions to read only as well
It seems that when vista64 was creating the thumbnails it was modifying the files incorrectly.
Now it seems to be OK.
Godd luck all,
And please let us all know if you are sucessfull or not
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Wednesday, July 02, 2008 5:46 AM
I've noticed that you all seem to think this is just HP but I have a Dell and I get the exact same corruption issues with my pictures. I sure hope Microsoft comes up with a "fix".
thanks for starting this thread, I was beginning to think it was just "my computer". Talk about frustrating..argghhh!
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Thursday, July 03, 2008 10:33 PMI doubt this has anything to do with a particular brand of computer since I built mine and it's been having this problem (probalby since I upgraded to Vista). I also doubt it's a bad batch of card readers because I first noticed this when I moved all my files via a USB/IDE adapter from one hard drive to a larger one, after a separate drive had died. I moved the files off the smaller one to use it to re-install Vista on. After I got everything working again, I noticed that some of the photos were odd colors or as some have said, like a puzzle incorrectly put together.
After reading a few threads, I think what's happening is some process in Vista is modifying the files....maybe trying to tag them with info, or storing the thumbnail inside the original image or God knows what...but more than likely something that it doesn't need to be doing. I think I'm going to have to go back to XP as I cannot continue to have Vista destroy my precious photos. -
Wednesday, July 09, 2008 3:09 PM
Hi, Jimv2000,
Would you tell me which motherboard and CPU you used? All the problems seem to be related to AMD chip.
Thanks,
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Thursday, July 10, 2008 9:47 PM
I, too, use a Dell (Inspiron 531) and it has the AMD chipset. I am getting corrupted .jpg files all of the time. About a quarter of my files are corrupt and unusable. I have an XP machine that gets the files just fine. This only happens on the Vista machine.
Sarge
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Thursday, July 10, 2008 9:53 PM
I have an ACER Aspire ASE380-ED441U and I have the same problem.
I can copy using "copy /b /v " from the camera/sd-card to my hard disk and after a while, I get a bunch of bad files. If I do a "comp *.* <drive>:" several show an error.
I took the habit of checking ALL my pics before deleting the memory card.
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Friday, July 25, 2008 10:01 AM
Hi:
Well, so much for my "fix" being a fix because I am having problems again! I took pictures on Tuesday and noticed some corrupted files on my camera disk and this morning I pulled out some CD's that were made awhile ago and they have corrupted files when previously they were ok. I am really discouraged! I really wondered how changing out the drive for the small media cards would make the usb drives work, etc. Certainly not a fix.
Lynda
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Sunday, July 27, 2008 2:18 AM
oh how I wish I had read this months ago. I've only had my HP w/Vista since march and I want to smash it to bits. I have had my system in to be checked so many times and only tonight had the bright idea that it would be a Vista issue. This is where I found you guys!!!! If microsoft doesn't address this, there is always the ol' "contact Good Housekeeping" try. For those of you how may not know, this is where they get into contact with the company for you to try to resolve the problem when no one wants to help you fix it. Would it be worth a shot? You would think that with the amount of GH readers, it would make the issue more "in there face". There may be millions of other Vista owners with the same problem who may not realize where the origin and want to blame the actual computer - such as myself. I have lost lots of pictures and videos and it makes me so angry. Microsoft should be more respectful to their customer concerns. -
Wednesday, August 06, 2008 9:07 AM
I've had no problems tranferring pictures until this weekend using a DELL Inspiron 531 with Vista Home (with and withoiut SP1). What changed? My pictures randomly started getting corrupted. What I think caused the problem? I added a USB Hub to my system.
After satisfying myself that my CF card was fine, that it did not matter what software I used to transfer, that it did not matter if I used an internal card reader or a camera to USB cable, and finally proving that the picture imported successfully on two other Windows PCs (Vista Home and XP). I concluded I must have altered something on my PC.
Once I removed the Hub it all worked again. Why? I don't know. I am not an expert on how the computer/OS deals with USB Hubs. All I can say is it affected transfers somehow.
So, this may not solve the problem for others, but I do suggest you disconnect USB Hubs if you are using them, and maybe consider having only a mouse and keyboard connected. Try it, and gradually re-introduce your other USB devices.
I hope this helps.
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Monday, August 18, 2008 1:09 PM
To All,
I have been reading various blogs and forum sites for the past 48 hours trying to get to the bottom of this problem as I myself have lost some lovely photographs. I bought a new Toshiba Satelite Pro laptop last month with AMD duel processor and ATi graphics card...... and have found all the same problems listed in this well informed thread.
Something extra I may be able to bring to the table. When uploading pics from a recent trip (some 460pics!), I noticed some were corrupted so I went back to the internal SD card reader where the 'original' was fine. I copied and pasted this photo back into 'my pictures' where it replaced the corrupted file..... apparently problem solved - not quite! (NOTE - do not delete pics off your SD card until you are satisfied with the copies on Vista!)
Where I am confused (join the club I hear you cry) is I cannot work out if this problem corrupts photos as they are being transferred into Vista OR if there is a nasty bug 'floating' around in my laptop corrupting photos at random over time?!
Incidently, I have uploaded pics three more times since (from SD and xD cards) and they have been fine..... however, only 25 pics on each card so not the same volume as before. Could it be Vista not coping with mass photo transfers? I recall another post which described the 'middle third' of this pics were damaged only? This would generally agree with my findings.
Incidently, does anyone else find that Windows Photo Gallery (WPG), when viewing your pics, can sometimes display your photos in a random order, even though you are just clicking 'next'?? That annoys me too......
Guy.
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Tuesday, August 19, 2008 7:55 AM
An update....
Spoke to my Uncle last night who knows alot about computers (as I know only a little). He had not heard of this problem and, as with most people who know alot about computers, does not let Vista within 100m of his computers or laptops.
A common point he noticed when I described peoples posts here (and my own problems experienced) was that photo files were being corrupted when:
a) a large bulk of photos were being transferred at once, ie, after a big holiday or just moving your photos from an old pc to your new Vista pc;
b) problem was prevalent when uploading SD (or other) camera cards onto hard drive, however, did occur when transferring data backed up via USB connection, ie, different read/write capabilities between SD, USB and hard drive.;
c) a majority of problems were on new laptops/desktops, ie, people naturally transfer their photo files across to new computers.
d) many of the people here who have had problems are professional photographers / people with good cameras, ie, large photo file sizes and/or large movements of many photos.
e) Other blogs I have read report people getting corrupted iPod Touch video files and music when transferring gigabites of data across to new computers, ie, videos that are blurred or with a small line running across the screen, etc! Similar issue perhaps??
Where he was going with all this was..... buffer speed. The problems we seem to be encountering sounds like Vista not writing the image files correctly to the hard drive and therefore, almost tripping over its seemingly fast process times by smudging (ie, corrupting) some images. Note, I know that images do not look smudged, this is just my analogy.
He told me to check my 'virtual memory' settings which I did and it said: Min = 16mb, Max = 2217mb (Recommended = 2840mb)!!!! I clicked 'custom setting' and set min = 2210mb and max = 5000mb. I also set the general performance settings to 'optimise for performance' bar thumbnails as I like them!
The result - LESS corrupt files, ie:
Original settings transferring 447 photos via internal SD reader = 24 corrupt files
New optimal performance settings, same transfer as above = 12 corrupt files (all different from first 24)
I also tried moving the 447 files in batches of no more than 100 photos at one time - result, NO CORRUPT FILES!
QUESTION: Has anyone had this problem when only transferring, say, 10 photos?? If so, can you check your 'virtual memory' settings and try again?? If same problem happens again, we need some more bright ideas!
COMMENT: People have reported this problem when transferring large files from USB hard drives (instead of SD cards) onto new computers, and only noticing corrupted files weeks/months later. Is it possible this corruption happened at the time of data transfer and NOT randomly over time? I personally, so not check every single photo when I transfer 4GB+ of pics across from one place to another..... although now I sure will..!!
While we would all like to think Vista is smoother and faster than XP it obviously isnt, and although this post may resolve most issues, it doesnt excuse Vista for being sub-standard either!
I hope this helps!
Guy
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Wednesday, August 20, 2008 4:23 PM
Hi CassidyGuy ,
Thanks for your posting. If you noted my previous posting, you will see that the problem is more than that.
Photos also get corrupt randomly either 1) during the transfer, or 2) after they are stored in the hard drive for sometime. Perfect good photos get bad even if you never ever open them after the initial transfer.
In addition, photos get corrupt during the transfer even if 1). I just transfer one photo, 2) i transfer from an external hard drive, CD, DVD, or any media.
My conclusion is: this problem is related to the conflict between certain AMD chipset and Windows Vista. Right now, the new AMD chipsets may be fine, but the older ones maybe the cause of the problem.
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Thursday, August 21, 2008 12:39 PMHas anyone looked outside the box? Would love to know how many of you are running NORTON.....
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Thursday, August 21, 2008 8:32 PM
Hi aaatt666,
I noticed your earlier posting - you mentioned an "infection spreading to external drives, etc". Do you mean it is acting like a virus? Is that feasible given the cross section of users experiencing the same problem?
It is very interesting to hear you have personally experienced this problem while transfering a single photo at a time - what size image was it and have you increased your virtual memory in performance settings? May i suggest you try transferring this image a few times, changing the performance settings each time to see if anything helps.
You also mentioned "Perfect good photos get bad even if you never ever open them after the initial transfer." - I guess by this, you didnt check the images at the time of transfer and thus cannot exclude the possibility they were corrupted at this time rather than later on months later?!
Would love to get to the bottom of this one............ Seriously considering UPGRADING to XP now!!!!
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Friday, August 22, 2008 12:42 AM
jsdray wrote: Has anyone looked outside the box? Would love to know how many of you are running NORTON..... I don't run Norton, or any other anti-virus.
I'm really surprised that after all this time Microsoft has not published a fix.
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Friday, August 22, 2008 3:12 AM
I was one of the first people to reply to Dog Girl on this issue explaining that I had the same problem. I had tried reinstalling the OS, reinstalling the card reader hardware (which is still not working properly), changing settings in the OS to optimize for quick removal, etc., but the resolution that I have come to is one that I think some other people have mentioned before on this question:
You just make sure that you right click on the removable media's icon in "Computer" (XP's "My Computer") and choose eject before you try to remove the card. For example, my SD card drive is K: so when I am done copying pictures from my SD card, I right click on K: and choose "Eject", and after the icon and name have changed back to "Removable Disk", then I pull the card out.
On top of taking this practice with me no matter what other computer or OS (including XP and OSX Tiger and Leopard), I have invested in an additional USB card reader that I got at Wal-Mart for $8 (you can get them just about anywhere).
I have not had the problem since I have begun doing/using the above two methods.
Not exactly a 'patch' for Vista, but since they haven't done anything about it, I took it upon myself to save my precious family pictures. Better than losing all of those memories.
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Saturday, August 23, 2008 11:56 AM
BOXPowell wrote: I was one of the first people to reply to Dog Girl on this issue explaining that I had the same problem. I had tried reinstalling the OS, reinstalling the card reader hardware (which is still not working properly), changing settings in the OS to optimize for quick removal, etc., but the resolution that I have come to is one that I think some other people have mentioned before on this question:
You just make sure that you right click on the removable media's icon in "Computer" (XP's "My Computer") and choose eject before you try to remove the card. For example, my SD card drive is K: so when I am done copying pictures from my SD card, I right click on K: and choose "Eject", and after the icon and name have changed back to "Removable Disk", then I pull the card out.
On top of taking this practice with me no matter what other computer or OS (including XP and OSX Tiger and Leopard), I have invested in an additional USB card reader that I got at Wal-Mart for $8 (you can get them just about anywhere).
I have not had the problem since I have begun doing/using the above two methods.
Not exactly a 'patch' for Vista, but since they haven't done anything about it, I took it upon myself to save my precious family pictures. Better than losing all of those memories.
Unfortunately for me, neither of these two methods help me. My pictures become corrupt upon copy, while the card is still in the PC, and it doesn't matter whether or not I eject the card or just remove it. I have also tried numerous card readers to no avail.
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Monday, August 25, 2008 5:29 PM
I called Dell and they recommended reinstall of OS. I have an Inspiron 531. When I asked why they hadn't posted an alert on this issue to spare customers the loss of invaluable photos, they first said they 'didn't know about this problem' but then admitted to having heard about it from 'some customers.' I bet.
Micosoft, who certainly monitors these site, must know about this, but can you imagine them admitting that people's photos were getting corrupted. That would be tough to recover from in terms of restoring consumer confidence. This makes me furious....just earn my confidence by being straight with me, please.
Dell recommended restoring the computer to factory settings (reformat). I haven't done this yet because I'm not convinced that will change anything and it will be a real pain. I am backing up everything (very time-consuming) to a PC that runs XP and also onto CDs, but I'm even afraid to access these files to do that.
It is very tricky to figure this out because it is random and intermittent. It is difficult to control for so many variables, and then because it is intermittent, almost impossible.
Here's what I'm experiencing
Problem didn't occur until I had owned and used the system for about 6-7 months. (That would support OS corruption concept).
It occurs whether I'm using Windows Picture Viewer, Picasa, Photoshop, etc. to open the photos from the Compact Flash Card, so Dell's recommendation that I change the default viewer doesn't help.
Batch size doesn't seem to matter in my case.
I have had photos already on my hard drive get corrupted (that were not corrupted on import). This includes photos that have never been processed through either my card reader or Windows Picture Viewer software.
Have not (yet) corrupted the actual photos on the CF card, but who is to say that won't happen. I am using the internal card reader. Coincidentally, or perhaps not, I have had trouble getting the USB slots to read all of my themb drives. I called Dell about that and they said there are certain VISTA approved devices - and that if I bought one from Dell they would be better able to help me if it didn't work. Please. I have used these thumb drives in other Vista computers and they work just fine....but it might be related somehow.
Corrupted photos do not appear to be recoverable by any means I've tried.
I have other VISTA problems which are annoying, but this is by far the most damaging...so far. Funny, Microsoft didn't mention this in their Mojave ad campaign!
I'm considering getting a photo storage device that is completely separate from my system. (I currently have an external hard drive for back up, but I want something completely separate). That way I can clear my cards, go ahead and use my system, but have an unadulterated backup.
Does anyone else have any other workarounds?
Does anyone have any interest in bombarding Microsoft and the computer makers (e.g. Dell) with complaints.
We should all post to review sites both to inform the public and to (maybe) prompt some action. This is too 'internal' here to get the desired action from Microsoft.
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Monday, August 25, 2008 6:57 PM
Hi,
I have an acer and the problem started occuring on day 1 of my having the computer.
I have a computer with the card readers inorporated on it's front panel.
I get the problem using the card reader AND using the USB with the camera.
What I do now is open a DOS window and copy with the following command
copy /b /v m:*.* .
the /b for binary and /v for verify
I usually always get a few errors and have to re-copy them.
I also do a visual chack of ALL the pictures before erasing them on my card.
Gary
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Monday, August 25, 2008 7:15 PM
Hi Adams Girl,
I'm the one who made the initial post regarding this problem back in September of 2007. There is one aspect of this issue that no one else seems to have mentioned and that I haven't mentioned before now...a completely different source for corrupt pictures.
I created pictures using my scanner and many of them are now corrupt. I had to buy a new scanner to use with Vista; it's a Canon CanoScan. It's not connected to my system anymore, though, because I also had to get a new printer (due to Vista incompatibilities), and ended up purchasing an HP AIO, which removed the need for the Canon scanner. This is all a little beside the point, but I wanted to provide the background anyway.
Using the Canon scanner, I scanned a bunch of items (receipts for my bosses audit) in .jpg format and many of them are corrupt now, being partially grayed out. I can remember back when I was doing these scans that sometimes the corruption would happen immediately and I would have to redo the scan to fix it. What a pain in the butt that was! I'm sure these items were corrupted shortly after they were created, although I can't be sure, because I printed what I needed immediately and then didn't worry about the original scans.
So, there you have it...yet another way pictures are corrupted with this lovely operating system!
Debbie
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Tuesday, August 26, 2008 12:44 PM
Adams Girl, I think that's a great idea to bombard Microsoft and the computer makers. I also think if we don't get any help from them that maybe contacting the news media or Apple (they might love to hear about this) could get us some answers. I did notice one thing other than Vista as being a common denominator and that is AMD
Let me know where to start sending my complaints and I'll send one every day if need be
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Thursday, September 04, 2008 7:33 PM
Hi CassidyGuy,
your first question - I have an external hard drive connected to the HP desktop. I backed up my photos on the external drive. Before the problem came up, photos are fine in both internal hard drive and external drive (I viewed them). Later, when I noticed the corruption of some photos stored in INTERNAL drive, I tried to check if my backup photos in external drive are still good. To my surprise, some of photos in the external drive were also bad. In a sense, it is like a virus.
Your second question - I did many tests including 1) transfer one JPG photo of 200k, and 2) transfer the same small photo many times through card reader, USB connection, etc. The problem still remains.
Your third question - My HP desktop functioned perfectly in the first 8 months, all the photos were good as I viewed and used them quite often. When the problem started, it affected the transfer first. Later when I viewed my old photos (stored in hard drive for 8 months), some of them got corrupt. In the last few months, I noticed that more and more good photos got bad when I viewed them.
As I said earlier, I think that the problem is due to the conflict between certain AMD chipsets and Vista (even window xp). Something triggers the vista to automatically alter the coding of photo files. It has nothing to do with anti-virus software or media drive. If you switch to Intel chipset, I think you will be fine.
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Friday, September 05, 2008 11:45 AM
I would love to switch to an Intel chipset if that is what's causing my corrupt photos. Do tell please how I can go about doing that or do I just take it to a computer guru?
Thank you!
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Friday, September 05, 2008 7:27 PM
Hi Everyone,
I came across the same problem in 2 HP computers, they both use AMD chipset and windows vista premium.
I believe process of corruption has something to do how Vista handles pictures. I figure out that deleting the file (picture)
from Hard Drive do not delete that from Media Manager for a while . That indicates all the messages are
stored in more then one place on the hard disk and I believe those cashed files cause the corruption.
I strongly believe is another Microsft bug.
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Saturday, September 06, 2008 2:37 PM
To scrapoutofit:
First of all, corruption problem is more prevalent with Vista. However, I know that the same problem also happened to Windows XP computers with AMD chipset.
Switching from AMD to Intel chipset is not that simple, because the two brands of chipset use different types of motherboards. It means that you have to buy a new intel chipset and a compabtile new motherboard. In addition, when you use a new motherboard and CPU, the window Vista will no longer function, as the pre-installed vista can only recognize the original motherboard. It means that you have to buy a new window system. Even if you decided to put down a couple of hundred dollars for the three things, there are potential compatibility issues with hard drive, ram, etc.
Alternatively, you may just remove the Vista and install a window XP. However, as I said, the problem may also be related to AMD chipset. If that is true, this alternative is useless.
For me, I will just build my own desktop from scratch. EVGA 780i motherboard and Intel Q6700 CPU is a good combo. I could also use dual hard drives and EVGA 8800gt video card.... If you do not need that much of speed, $500 could allow you to build a very good PC. The catch is you have to buy microsoft software with additional $$$$.
If you are not comfortable with that choice, you have to buy a new PC. hang on for two more months, there will be great deal in black friday.
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Monday, September 08, 2008 3:46 AM
First Post,
Was searching for JPG corrupt software to see if I could recover some vacation photos that I had copied directly from the CF card from the camera (Canon EOS XTi) to a new HP notebook (Intel duo) running Vista home premium. The images were viewed on the Vista many times and was okay, my problem came when I copied them over the network (wireless) to an external hard drive for storage. Once copied over the network to the destination drive I deleted them from the notebook. Didn't notice the images were corrupt (wont even open) until later when looking back at some shots taken.
It sounds like after reading these blogs, these pictures are the only ones I have moved/ copied using Vista's Windows Explorer (the Canon Utility doesn't work on the HP notebook, all other times using the Canon Utility that came with the camera on my XP "Dell DIM E510" works great). So, I couldn't tell if it is the Viewing of the files, Copying of the files, or using the Windows Explorer on the Vista that caused the problem?
Irreguardless, the fact remains that I have approx 150 jpg photos that are corrupt, and still need a solution to fix corrupted photos. http://savefile.com/projects/808686323
Does anyone know of a software/ service that would look at this and at least try to recover them? Even MS should have a suggestion one would think. Any help would be appreciated.
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Tuesday, September 09, 2008 6:07 PMTo aaatt666:
I've read all your posts and experiencing the same exact problem with my self-built AMD cpu + nvidia n430 chipset PC.
I have an external HD that I keep all my jpegs since I had XP. Seeing the thumbnails of these photos through Vista's explorer shows that some thumbnails are corrupted (weird color, half grey-out etc). When actually opening them with windows picture viewer, some are OK, but most are just as corrupted as the thumbnails showed. And as you mentioned, everytime I view the thumbnails, other pictures seem to get corrupted, spreading like a virus. And in some cases, what seemed to be corrupted the other time looks fine on second view. It is really frustrating.
Whether it's due to hardware incompatibility or with Vista's jpeg handling problem, I'm not sure yet, but I am narrowing it down to Vista's automatic rendering of these jpeg files that may cause the problem, because when I used a less-known photoviewer called VIX that creates it's own thumb index files, all of the (thought to be) corrupted files showed up OK except for those that was downloaded to vista once and then copied over to external HD as corrupted files. However this is not a fix, because we should be able to use Vista's explorer to view, edit, and adjust the jpegs without corrupting it! Someone mentioned to delete thumbs.db created by XP so that Vista can create it's own index. I haven't yet to try this out, but I will try and let you know if this works. Oh, how I hate to have to build another computer and XP software or buy a mac just for this stupid yet serious glitch in Vista (and AMD). Microsoft need to take a prompt action now to save their face. -
Sunday, September 14, 2008 10:04 PMI've noticed that this happens on my machine with photos that are taken in portrial (versus landscape) mode. The corruption happens when Vista is creating the thumbnail icon for the file. Does this correlate with what others are seeing?
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Sunday, September 14, 2008 11:19 PMI wish it were just those but mine get corrupted no matter which way I hold the camera
. This is a Microsoft forum for crying out loud, you'd think someone would notice but I guess we're just a small group of needles in a haystack.
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Monday, September 15, 2008 5:00 PM
scrapoutofit wrote: I wish it were just those but mine get corrupted no matter which way I hold the camera I'm looking into it - please be patient.
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Monday, September 15, 2008 5:11 PM
John, I am the person who made the original post a year ago. I have been following it from the beginning. I look at every post as it comes in and I believe this is the first time someone from Microsoft has actually responded to ANYTHING that has been posted here. If I'm wrong and I missed something, I apologize, but I don't think I'm wrong.
This is a MAJOR problem that has to do with Vista, the AMD chip and God knows what else. Someone from Microsoft needs to take this VERY seriously and DO SOMETHING.
Your post says that you're looking into it and to "please be patient." Wow...a year is pretty patient, I think. If this is the first time that anyone from Microsoft has seen this post, them I am truly amazed by the lack of support for your own forum...Microsoft TechNet.
Please keep me in the loop as you investigate this issue, considering I'm the one who first informed Microsoft of the problem via TechNet, even though Microsoft didn't take notice back then.
Thank you.
Debbie
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Wednesday, September 17, 2008 2:40 AM
Thank you John, I really appreciate it. I'm getting a little fed up, which I'm sure a lot of others are too. Most people with this problem I think just automatically think it's a glitch in their system and don't even know about this thread. Can you believe that my computer is only a year old and that whenever I have photos to load onto my computer (and I have many since I make scrap books) I 1st have to go to my son's 5 year old computer and save them all on a disc before I can load them onto my new computer and use my photo editing software or print them, or even just look at them? I have to save them from a differrent computer so my "new" computer doesn't ruin my photos
Val
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Wednesday, September 17, 2008 8:10 PMI too am having a problem. I jsut bought an ibuypower comp. with an AMD motherbaord ... I have had 0 problems with my old Dell's XP ... I have never ahd corrupted files. I just uploaded a bunch of pictures of my toddler precious pictures of him on hsi birthday and about 10 are corrupted. The odd part is I can view them in thumbnails but not enlarged. The file is so corrupt that I can't even view them via digital camera. If I cans ee my photos in the thumbnails IDK why I can't jsut view them all together. I am very pissed about this because pictures mean to much to me. IDK if I will have to set up my old dell and just use it for storing photos. BC this si ridiuclous.
Is there any program out there that cna take these corrupt files and fix them.
BTW the message I get when I open one of my corrupt photos reads as " photo gallery cannot open this photo or video. this photo maybe unsupported damaged or corrupt." What the *** .... -
Wednesday, September 17, 2008 8:13 PMAnd, everytime I disconnect my camera and plug it back in to view photos more and more are corrupt now about all of theme xcept 8 are corrupt. THIS IS GREAT!
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Wednesday, September 17, 2008 8:17 PMI am tempted to just delete my whole OS and install windows XP ... unless there is a program to fix this or microsoft comes up with an update to fix this IDK what to do. And, alll the new comp. come with vista ... so I had no choice but to get it. Atleast I do have a windows xp OS CD that I bought when it came out ... If I find other problems wityh vista then I guess what is that I will have to do.
PS. If I did do that would it be compatible with my AMD motherboard and Nvidia graphix card? Bc I did get restore cd's for both.
Glad I found this thread. -
Thursday, September 18, 2008 11:44 PM
There seems to be at least two issues at hand here:
1) There appears to be a problem with copying files across USB on some HP machines (and possibly other brands) running Vista - the files get corrupted. It looks like some people have solved this issue by unplugging various USB devices (I saw one person solved it by unpluggin a USB infrared sensor, and another solved it by unplugging a USB webcam). I've seen several other forum threads on the internet about this.
2) There appears to be a bug in the jpg decompression routines that are used by Windows Explorer and Windows Photo Gallery (part of the Windows Imaging Component, WIC), where some jpg files are not rendered properly. John was able to get a solid repro of this, and we've made sure the WIC folks are aware of the issue.
It looks like there is some confusion, and these issues are getting lumped together.
Here's what I would expect you would see in each of the cases:
1) The file would really be corrupt and (presumably) not recoverable. It would show up corrupt in mspaint/photoshop/etc.... Some have reported that jpgs briefly looked ok in windows explorer's thumbnail view, and then became corrupt. Windows Explorer first looks for an embedded thumbnail image in the jpg (known as a "fast extract thumbnail"), and will then generate a higher quality thumbnail from the real image data. If the real image data was corrupt, but the part of the file that contained the embedded thumbnail was ok, you would see a good thumbnail in Windows Explorer, and then it would switch to the corrupt version. Then, the corrupt version would stick, since we cache thumbnails (if you were to make a copy of the file, you might briefly see a good thumbnail rendered for the copy).
2) In this case, Windows Explorer would also show an ok thumbnail briefly (the fast extract thumbnail) and then switch to a corrupted version. But the underlying file is still intact - there's been no corruption. You should be able to open it in mspaint, for example, and it will show up fine. The problem is in the WIC which Windows Explorer and Windows Photo Gallery use to decompress and render the jpeg. (from what I've seen, generally a tall skinny dark line).
So to summarize:
(2) is a bug in Vista, where the image is not renderered properly (the file is still ok)
(1) the file is really corrupt, and the cause is still unknown (to me at least) - but seems like it could be a hardware/driver issue.
Most of the instances I've read in various threads fall into these two cases, but there may still a 3rd case, where image files are being corrupted once on the Vista machine (with the caveat that they may briefly look ok in windows explorer, if the 'fast extract' thumbnail is still intact). Can someone reproduce a scenario where a file is good (i.e. opens in mspaint/photoshop/etc/) on one machine, but then is corrupted once it is copied to a Vista machine *without* going through any USB connection (maybe burn it to a CD first - as long as none of the CD drives are USB devices)? Or where the file is definitely good on the Vista machine (e.g. opens up fine in mspaint), but then is corrupted (as per mspaint) after it is looked at in windows explorer?
Vista shouldn't ever be modifying the image files when looking at them in Windows Explorer. The only way I can conceive of this happening is if there were some 3rd party jpg thumbnail extractor installed on the machine, which for whatever reason decided to modify the file when asked to extract a thumbnail.
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Thursday, September 18, 2008 11:53 PM
Hi,
I was getting this problem a lot. I have an ACER ASE380 model with Vista ultimate.
I have tried several things in the past year and a half and I think the most valuable part was to modify the directory settings (properties) to show as ordinary DOCUMENTS, NOT as pictures or anything else.
Also, when copying from the CARD or CAMERA ( problem was on USB from camera or from built in card reader), I now use the good old faithful DOS window with the command copy /b/v M:*.* .
the /b is for binary and /v to verify.
In the past 2 months, I don't think I have seen a case of corrupted files. ( but I still check them visually 1 by 1 )
Gary
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Friday, September 19, 2008 12:13 AM
Hi Philip,
My name is Debbie. I made the original post on this issue. I find your summary very interesting.
I have been e-mailing John (another Microsoft person) about his posts, and in reviewing my picture files as a result of his questions, I find that I have only one bad photo left. There was one photo in particular that I had taken that got partially grayed out. That photo is no longer a problem. I remember this particular photo because I was upset when it got corrupted.
There's only one problem with this...I no longer have the external drive where I stored the photos that got corrupted (it crashed
). When I lost the drive, I believe I replaced the pictures on my machine with copies I had on CD/DVD or on my husband's laptop. I'm just not certain of that fact, because I know I had some pictures on both the internal hard drive and the backup external hard drive.
What I have done as a result of reading the posts in this thread (I have kept up with them ever since I posted the original):
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I stopped using the built-in SD card reader
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I started using an SD card reader instead that I plug into the USB port on the front of the PC
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I don't use Microsoft software to work with the photos, although I still view them in Windows Explorer
I haven't had a corrupt picture since changing these things. For your convenience, this is the machine I have:
- HP Pavilion Media PC (m8000n) with Windows Vista Home Premium
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NVIIA GeForce 6100 nForce 430 Display Adapter
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Asus Motherboard with an AMD Athlon 64x2 Dual Core Processor 5200+ (2.6Gz)
Hopefully, this information is helpful. I appreciate the fact that yet another Microsoft person is seriously looking into this. It has been a long time coming. Thank you!
Debbie
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Friday, September 19, 2008 1:47 AMI have also been monitoring this thread for a long time. I stopped using the USB cable btwn the computer and camera and now plug the memory card from the camera directly into the computer. I thought the problem had gone away ... but I still get a few corrupt pictures (much less than before). I don't know if it's coincidental ... but I'm sticking with this method until I hear there's a better fix.
I have an HP Pavilion a6130n running Vista Ultimate.
I REALLY hope we get a true fix soon!!
Steve -
Friday, September 19, 2008 2:23 AM
The Windows Vista Photo Gallery as well as the Windows Live Photo Gallery use the image's DPI to render the image correctly. Unfortuantely some applications write out incorrect values for the x and y DPI settings. This causes the image to render incorrectly. You'll see the image either be thin and very wide or thin and very tall. The image's DPI can be checked by right clicking on the image, selecting properties, then selecting the details pane, and looking at horizontal and vertical resolution. Typical settings here are >= 72. If you determine that the image has a DPI that is odd, say a very small number or a very large number, this is a sign that the image was written by an application that does not write correct values to these metadata fields.
If you encounter this problem, please send me an email with the image attached, robertwl AT microsoft DOT com, and if you have information about what software last editted the image this will be helpful having the issue addressed in the original software package.
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Friday, September 19, 2008 2:56 AM
I had this problem with my Toshiba Satellite A215 (AMD). After updating BIOS from http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=1991432&moid=1852724&rpn=PSAFGU the problem was resolved.
My problem was similar to http://www.pbase.com/thomamueller/d80_issue except the shift was in the horizontal direction rather than vertical as in the second picture. He resolved it by updating BIOS in his HP machine.
Sorry Vista, with your bad PR people can only suspect you :-(
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Friday, September 19, 2008 3:05 AM
Hello GreenSteve,
There is a BIOS update available for your model from HP. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-63120-1&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3436817
can you apply this update and try?
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Friday, September 19, 2008 3:34 AM
I'm sooo bummed. The only things I see that EVERYONE has in common (and correct me if I'm wrong) is
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AMD processors
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Vista
That's it..that's all. Is there one person out there that has Vista with Intel and is still having corrupt photos?? I think not. I hope you come up with a solution because right now, I love Vista and I just want it with Intel and chuck this AMD! I've almost been in tears over photos. Thank God I learned early on not to "transfer" my pics from my camera and just make copies on my HD. All originals are on discs!
Don't give up on us guys, okay?
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Friday, September 19, 2008 8:24 AM
There are few threads out there in net that discusses this problem. Believe it or not, people have complained this on XP SP2 as well as old 2000 - I already spent too much time on this and do not want to sit and dig those posts again. If it was problem with vista it should have at least shown in all vista's running on AMDs. If its the device driver issue then again more number of people should have seen or experienced this problem. Something fishy out there with some specific chipset or batch of hardware thats getting affected. I have another vista running on Vista that I bought soon after it was released (hp pavilion a1742n), thats working just fine.
Things that I'm interested in:
1. Can someone (i don't wanna do that), who experiences this problem, downgrade their machine to XP and see whether this problem happens?
2. Check for BIOS update and if there is one available for your model apply that. If that doesn't make any diff can someone post it in this forum?
3. Like scrapoutofit asked, did anyone with intel chipset experienced this problem?
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Friday, September 19, 2008 10:53 AM
Whoa! Did I read this right? I already spent too much time on this. I hope you don't work for MS.
If it was problem with vista it should have at least shown in all vista's running on AMDs. I thought it was. hmmmm, if there are some Vista's out there running fabulously on AMD's I want one of those!!
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Monday, September 22, 2008 5:02 PM
I haven't tried the USB card reader. (this coudl be a contributing factor since either VISTA or this machine is very finicky about reading flashdrives, memory cards, etc....another BIG complaint about VISTA).
I will say this, though, I have used other non-Microsoft software and that does NOT solve the problem They are corrupted in Photoshop and in Picasa also.
Did you get any sense that Microsoft is moving in the direction of a fix.
Also, since Dell recommended restoring my inspiron to factory settings...has anyone done that, and does it help or just a waste of time.
I can't tell you how watching those VISTA/MOJAVE commercials just makes my blood boil. I'm pretty flexible having changed from DOS, to MAC and through various MS OS versions over the years, but this one was absolutely not ready for prime time. The folks in those adds are responding to its potential to do cool things...but give them a couple of months and they will be singing a different song.
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Monday, September 22, 2008 8:26 PM
Dog Girl, Im in the same boat. I just got a computer w/Vista. I shoot a LOT of photos and my first intoduction to Vista was to loose a large number of photos to the same issue you have! Gray boxes and odd colors. Im just sick about it! Is there a fix? please... please post the fix if there is one. The strange thing is my duaghter had this computer prior to me and didnt have the problem... she had it a year, now it happens to 10 - 15% of the photos I import! Im dying here, please help.
Thanks! Eric
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Monday, September 22, 2008 8:44 PM
Whats your computer model? Is it AMD or Intel? Whats the BIOS version? Did you guys transfer the files in the same way?
Lot of people resolved the issue (including me) thru a BIOS update. There was nothing wrong with vista at least for the problem that I experienced.
I had issues only when I transfered them thru built in reader of my hp satellite, not thru the USB.
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Monday, September 22, 2008 10:44 PM
It doesn't only happen when transfering thru a built in reader or USB port because I've had pictures corrupt that I've saved in my HD from emails..pictures of grandchildren! Pictures of vacations! This whole mess is truly heartbreaking! I've found one of the things to NEVER do is transfer your pictures from your camera without first saving the original on a disc...not on an external HD but onto a disc before they are corrupted. I use a different computer (my sons) because I've lost too many precious photos to even take the chance anymore. If you have to, take your card somewhere and have all the pics copied onto a disc. Then you can put them on your HD without worrying about them because you have the original in a safe place.
Hopefully they come up with a solution soon
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Tuesday, September 23, 2008 2:47 AM
Add me to the list.
Windows Vista Home Basic
Dell Inspiron 531S
Using Canon 20D, I shoot in RAW format. I tthen take my SD card, insert into USB card reader, transfer files to the PC. Open them with Adobe Bridge or RawShooters Essentials=corrupt files. Color streaks, slpotches, etc. as described here. Lots of hot pink for some reason.
Using Canon Viewing software, images display FINE (as they do when viewed directly in camera). Try to convert to TIFF/JPEG=corrupt files.
At times the file will open/view correctly with Bridge or directly in PhotoShop and then within a few seconds, the streaks will appear. Also, sometimes opening and viewing thumbnails at first they load and view o.k. but then something appears to go back thru each one and 'add' the ***! VERY RANDOM.
NOT AT ALL ACCEPTABLE FOR A PHOTOGRAPHER WHO IS PAID TO TAKE PICTURES.
My only resolution at this point would be: find an XP computer, load Photoshop and all my actions, load my calibration software, calibrate the monitor, and load RawShooters before I could even BEGIN to work on this recent clients pictures.
Can you 'downgrade' to XP free of charge? Probably a stupid question.
Now I know why my boss CURSES Microsoft just about every day.
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Tuesday, September 23, 2008 2:13 PM
I have the exact same computer, Dell Inspiron 531s. I tried to downgrade to XP, of course Dell charged me and it didn't work with my monitor..everything was distorted and I was on the phone with Dell for 2 days and no one could fix it. I had to go back to my Vista.
I think Microsoft should offer to replace all our os with Intel XP Premium and work along with the manufacturers ie Dell, HP, Toshiba etc. before they have to. This is just too frustrating and sad.
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Tuesday, September 23, 2008 7:57 PM
Clarifications and more info:
I plug the camera directly into a front slot on the computer using the cord that came with my camera. I turn the camera on with the SD card in it. Canon's picture utility comes up and the RAW files are FINE. I then try to save them to the HD using the utility as TIFF and/or JPEG and they become corrupted.
I can view the pictures in camera (JPEG preview of the RAW files) and they are fine.
This is a NEW problem. I have edited MANY photos on the VISTA machine prior to this with no problems. Same workflow, etc. I took a 2 month hiatus from my photo business (had a baby) and this is happening with my first sessions since then.
So, we ask ourselves 'what has changed'?
-I'm sure there have been many Windows updates as we have it set to automatically check/install updates.
-We cannot be certain if our calibration software/device is newer than my last editing session or not.
-We have a new wireless adapter
We will unplug the adapter and uninstall the calibration software (which sux if that is the issue because I NEED it to properly edit the photos), reboot and see if the problem goes away.
My husband also just informed me that we have a hub but he isn't sure if the USB card reader is hooked into that or directly into a USB port on the back of the hard drive. Someone here had success removing the hub. We will try that as well.
We will also try plugging the card reader into the front of the PC. We will also try plugging the card reader into an XP laptop just to verify the card is o.k. (which I know it is since I can view them in camera and via direct camera connection to the PC)
I also haven't tried or don't even know if it is possible to open images directly from the camera via PhotoShop (FILE>OPEN>FIND CAMERA>OPEN A FILE) . I don't think I can edit them without first transferring/saving them to the HD.
SO FRUSTRATING!!!!!!!!
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Wednesday, September 24, 2008 3:24 PM
9/24/2008
Oh so confused.
Using Windows Vista Home Edition
Dell Inspiron 531i, AMD
Note: my card is a Kingston 1GB card and it was full. The card-reader is a SanDisk brand.
THINGS THAT I CHANGED LAST NIGHT:
-Unplugged card reader and wireless adapter from hub
-rebooted
-realized hub was still plugged into back of PC. Unplugged hub from PC.
-rebooted
-at this point the only USB devices were the keyboard and mouse
LAST NIGHT:
-plugged USB card reader into port on front of PC, inserted card
-created new folder on desktop
-START>COMPUTER>EOSDIGITAL (F)>double clicked (F)>DCIM folder appeared
-RIGHT CLICKED>COPY
-opened new folder ORGANIZE>PASTE
PRIOR TO LAST NIGHT:
Same procedure except USB card reader was plugged into hub
*****************************************************************
LAST NIGHT:
After copy was complete, I clicked on the new folder.
Double clicked DCIM folder. CANON139 and CANON138 sub-folders appeared.
Double clicked CANON139 folder
SEVERAL .CR2 FILE ICONS APPEARED (CANON RAW FILES) AS WELL AS .XMP FILES. THERE WAS NOT A .XMP FILE FOR EVERY .CR2 FILE. THE .CR2 FILES DID NOT GIVE A PREVIEW OF THE IMAGE SO I COULD NOT TELL IF THEY WERE CORRUPT.
PRIOR TO LAST NIGHT:
Same procedure except when I double clicked CANON139 folder, a thumbnail viewer program popped up (not sure what program it was). I was seeing a JPEG thumbnail preview of each RAW file. Each preview appeared and looked fine at first. Then, you could tell ‘something’ was going back through each thumbnail and then 90% became corrupted.
I did NOT get the .CR2 icons as described above nor did I see the .XMP files.
*********************************************************************
LAST NIGHT:
I then opened PhotoShop. FILE>OPEN>NEWFOLDER>CANON139>and double clicked the first .CR2 file.
Since it is a RAW file, Adobe Camera Raw program opened up. The file immediately showed the corruption (bars/streaks of bold color across photo) BUT after a couple seconds the corruption corrected itself and WENT AWAY! I was able to make my adjustments (exposure, brightness, shadows, etc.) and save as a .TIFF to another new folder on the desktop. I was able to do this for EVERY file in both CANON138 and CANON139 folders and EVERY file had corruption but went away as described.
After I was done, I went to the folder that contained the new .TIFFs. Each showed as a .TIFF thumbnail and were FINE. I kept checking them periodically throughout the evening and they remained uncorrupted. I opened each in PhotoShop as well and they were fine.
PRIOR TO LAST NIGHT:
I double-clicked each corrupted thumbnail preview and Adobe Camera Raw opened. The corruption appeared and SOMETIMES would go away. Sometimes I could open the same file twice and one time the corruption would go away and the other it wouldn’t.
The RAW files transferred last night were still corrupted which doesn’t really give me any answers but the corruption went away and at least I was able to get the clients pictures started.
I think I am going to format my card and shoot some test shots in JPEG to eliminate RAW from the equation because I am certainly scratching my head today because of the inconsistencies I have experienced that resolved NOTHING!
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Friday, September 26, 2008 5:38 AM
I have a HP/compaq, sr5130nx, AMD,Vista Home Prem. Not sure on the BIOS version.
Transferred a number of tests using the front SD slot on the computer. Everytime I got a corrupt photos, on average it is 20% of the photos that are bad. Tried to import through different programs and the problem always happened. I use Lightroon 2 for most of my editing.
However, I have a point and shoot camera that uses a compact flash card and did a number of tests and didnt have any issues.
Unfortunately my good camera, at least good for me is a Nikon D50, and it uses a SD card and ... every import I do has corrupt files. I am realllly bummed. Shot a friends party and the photos are ruined.
IS there a known issue with the SD card process??
I will go to see if I can find the BIOS update and see if it helps.
Thanks to anyone that cna help.
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Friday, September 26, 2008 6:21 AM
updated BIOS.
Corrupt files increased to 60% on the first test. uuug! Same process plugged SD card to front of the computer. Its late I am really upset. I shoot photos to relax and helps reduce stress... so much for reducing the stress! Really upsetting.
Look forward to additional recommendations, not giving up but difficult to believe that this is not a known issue and there is not a reliable fix. Friends from MSOFT??? Please?
Night.
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Friday, September 26, 2008 11:54 AM
Eric!
I put in an earlier post "DO NOT" transfer your pics from your card. Keep them on your camera until you can have copies saved on a disc by a store or a friend's computer and then you can transfer them once they're safe on a disc. I've lost so many photos and I found that even though it's a bit of a hassle, you won't have the stress of losing an original (t's not really the original but you know what I mean). Btw, a Nikon D50 is an awesome camera! I just have a Nikon p5000 but I love it!
Everyday I'm seeing more and more people finding this thread and I think there's a lot more people with this problem than Microsoft believes. I hope they come up with a fix soon! Oh, btw, I'm not messing with my BIOS because I'm not a computer guru. Microsoft is going to have to replace mine!
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Friday, September 26, 2008 2:08 PM
scrapoutofit,
Thank you for the kind words. Yes I read your earlier post and Im not transferring any photos of worth until I get this figured out. I dont have time to shoot any photos because I spend all my time searching for a fix to this horrible issue. :-) The photos I lost was my introduction to this problem. Just started using this computer I have only been running tests, after tests after tests. My photo days are done until I can either fix this problem or buy a mac! Yes I love the Nikon but Im not sure what Im going to do with it moving forward.
Also just ran a test with the compact flash card, transferred 20 photos 7 were corrupt.
Maybe we should all begin to email or contact some local and national media that focus on technology and let them know about this issue. Maybe if we get someone at a large blog, general news site, magazine or newspaper to understand the problem and publish the issue the fix would get escalated to an emergency ticket.
With all the "Im a PC" ads running right now I would bet there is someone in the media that would be interested in what its like to be a PC user, step one buy a PC with Vista, step two never take a picture again ... btw I have always been a loyal PC guy... until now... Sorry for being difficult and a smart alec but Im really upset.
Thanks again and any additional thoughts and fix ideas would be appreciated. I want to solve this issue quickly.
Sincerely elg
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Friday, September 26, 2008 2:46 PM
I'm right there with you on the media idea. Like I said earlier, I'm not doing anything to my computer, they're going to have to replace mine with Intel and XP Pro. I've always loved my pc until a year ago when I got this one with these horrible problems. My 1st batch of ruined photos that I actually transferred from my card was my husband's 50th birthday bash down by Lake Erie...I was heartbroken! I make photo albums (scrapbooks) and I can't do anything with pictures that are absolutely ruined.
Let's hope for a quick easy fix.
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Friday, September 26, 2008 9:26 PM
OK just get worse ... Ran another test importing using an external media card reader ... 16 out of 20 corrupt. Quick question to everyone on this thread. Im new to this forum and clearly going crazy because I only bought this computer for one reason and that is to work with pictures. So for all of you that posted as long as a year ago did you ever get this resolved? Is it just us in this forum with no help from MSFT or other manufactures or concerned party?
I guess in short... is this just a waste of time posting here or will this lead to a solution? It would be wonderful if someone from TechNet Forums would respond, as well as anyone else.
TechNet please just let me know if it is just a waste of time to post here.
Thanks
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Friday, September 26, 2008 9:42 PM
Hi Eric,
My name is Debbie. I am DogGirl...the one who made the original post a year ago. I feel your pain, but I'm afraid there really aren't any absolute solutions to date. I have read every post as it has come through, being that I started it and all, and there have been numerous scenarios where the problem exists. The most common, though, seems to be Vista with an AMD chip.
I did post an update last week sometime, I believe it was, providing more information about my experience. I'm not getting any corrupt pictures anymore, but I only acquire pictures in the following ways:
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SD Card Reader using the front USB port on my PC
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Scanned photos using an HP All-In-One as the source (my Canon CanoScan did not work at all, so I uninstalled it, even though it is supposed to be Vista compatible...yeah right...)
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GoToMyPC file transfer from one PC to another (there is a fee for this service, though)
One other thing...I do not use any Microsoft products to view or edit the photos, although I do continue to view the thumbnails and film strips in Windows Explorer and haven't had any trouble. There are more details in my previous post if you want to take a look.
There are at least two Microsoft employees looking into this (finally), mainly because one of them is experiencing the same problem...how ironic. It has taken a LONG time for Microsoft to take note of this thread, which I also mentioned in my previous post.
I realize that this is not "the answer," but maybe by making some adjustments, it will help you. Let me apologize ahead of time if this doesn't work for you. As I said...there are NO absolute answers to this or we would all be happy campers.
Good luck to you...
Debbie
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Saturday, September 27, 2008 12:02 AM
Dog Girl,
You are so nice. Thank you. I will give it a go again but it is really hopeless. I appreciate you sending me the note. All kidding aside photography is my escape and I am just besides myself right now. Thank heavens the economy is just sooo great right now that I think I will just use this computer as a door stop and go drop another grand or two to buy something that works. I think Wamu is running a sale on loans right now. I just feel really ripped off. It is impossible for me to believe that this is not a clear known issue at MSFT, and "looking into it" clearly a stall, put them on hold and they will go away tatic.
Again thank you for responding. I figured they werent doing anything because you started the post a year ago, and were still looking for an answer. Thanks again, I feel really bad for you as well.
So Im going to start emailing some friends in the media to see if on an outside chance someone will pick up on it. I spent 25 years at a large newspaper here in Los Angeles and still have a number of friends there. If I get any traction I will let everyone know. Anyone else on this string have any friends in the media that might take a listen? MAybe if we try to bang the drum someone will step up and help?
It is really just wrong to ignore an issue like this. ehhhhh
Sincerely e
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Saturday, September 27, 2008 6:22 AM
Debbie and all,
I did get an email from MSFT tonight and they were very helpful with suggestions. Thank you MSFT for responding I really appreciate it. I will work through the suggestions and post my results.
Thanks again,
e
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Saturday, September 27, 2008 1:58 PMI have ran into the same problem others are running into. When I purchased a new Dell with Vista & AMD processor, I took all my jpgs & RAW files from my old computer and transferred them to my new Dell/Vista machine via a USB external hard drive. I experienced more than half of my images were corrupt (shoot several thousand pics per year) and this was a HUGE problem for me. The images were still OK on my old (XP AMD computer), and I was able to burn them to DVD and transfer to my Vista machine via DVD/CD and they seem to be ok. Just this week, I transferred some new shots via a Card reader/USB to my Vista machine, and many of these new images are corrupt. However when I transferred those same images using the same card reader to my old XP machine the images were fine.
I too am about ready to scrap Vista and go with XP. I don't use the bells & whistles that were the "upgrades" of Vista anyway, and the time I've been wasting "restoring" perfectly good images is hurting my business.
Please resolve this ASAP. -
Saturday, September 27, 2008 4:30 PMHi all,
I bought a new pc with windows vista home premium in april'08. My PC is not an AMD chip based, It's an Intel Quad Q9300, the brand is MEDION, and I'm experiencing the same problems this thread is about. So I think is not any problem with Vista and AMD chips, it's only a problem with Windows Vista. My camera is a Konica Minolta Dimage Z2, I usually made photos and I store them in the hard disk using the internal card reader that came with the PC. Since I noticed this issue I'm doing an additional backup in an external USB hard disk. I'm not using any Microsoft software (apart of the Vista itself) to handle, view or manipulate the images.
This is a very important issue, considering that we, the users / consumers, are losing our information. Where's the marketing wording that comes with every new release of Windows? where's the confiability, reliability, and the like? I came to this forum for the first time in may'08. Now we're september, and still the issue haven't been solved. -
Saturday, September 27, 2008 7:53 PM
VERY HAPPY TO SEE THIS...
This is so exciting to find people working on this problem. With one son in Italy with the Navy and another enlisting soon, we comminucate a great deal with photos and keeping them up to date with what the youngest old brother is up to. All very personal and so special I just cry if I loose any.
I am going to give Debbie's suggestions a try. I am tired of having to do things from my work computer to get past all of my photos popping open into half grey or green disasters. Or a funny "break" in them where maybe the bottom half does not line up with the top half anymore. I thought maybe I had a virus. And like so many others out there with Windows Vista on the home computers, I can't get too technical with my own fixes. I have to rely on the quality of my purchase and the tech support they offer. I will be letting all of my friends and family know about the problem and possible solutions in the future. I will also be keeping and eye on it in hopes that I do not have to replace Vista. I hate moving backwards.
Good luck all,
Kelly
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Saturday, September 27, 2008 8:30 PM
scrapoutofit wrote: Is there one person out there that has Vista with Intel and is still having corrupt photos?? I think not.
Yes, I'm dealing with the very same trouble with an Intel Core 2 Quad Q9300. The date of purchase is april 2008 and the last corrupteded photos were the past august. -
Saturday, September 27, 2008 8:42 PM
Hey Eric,
Why not share what the suggestions were that MSFT gave you? We would all be interested in anything that might make a difference. Having more than one person run tests on MSFT's suggestions is not a bad idea either. That way more than one scenario is tested. Maybe the response they gave you was only for your situation...? There's on one way to find out.
If you wouldn't mind, please let us know what they told you.
BTW...love the idea of getting the media involved in this. I don't know anyone personally, but sounds like you're pretty connected. It certainly couldn't hurt.
Hope MSFT's suggestions work for you...
Debbie
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Saturday, September 27, 2008 9:11 PM
Hi Kelly,
I hope the things that have made a difference for me, make a difference for you as well. The one thing that affects every computer, though, is the "stuff" that's on it. There's no way to know how each and every program you have installed works with every other program. However, since Vista is the operating system, it is the one thing they all have in common. I am grateful that my pictures have stopped corrupting. I just wish I knew for sure why this happened. There's just no way for me to know for sure.
I am a personal assistant and I have been working on a project for my boss that is very near and dear to him. It has to do with his family heritage and photos he took while in Armenia recently. I have over three hundred photos that I transferred from his computer to mine using GoToMyPC.com, which is one of the sources I listed in a previous post. This seems to work. I have yet to have a problem with any of the pictures I have transferred.
I, personally, have a love/hate relationship with Vista. I love all of the technical stuff that it does with networking and such, and I love the Aero interface. I do NOT want to have to go back to XP, but I can't even get the Vista Service Pack to install. That's another issue, but it's one that just adds to the "hate" side of the relationship.
I love the search capabilities and the way it handles folders (now that I'm used to it), along with many other features of Vista. I even have my cable hooked up to my PC and can watch/record TV as well. I really do love this computer. However, the problems with pictures is a really bad problem, especially for those people who do photography for a living. I can't even imagine losing my work/livelihood!!! Yikes!! Those are the ones I truly feel for, although your situation and others like it where you lose photos of very important occasions, etc., is also very devastating, and I don't mean to discount it at all. No one wants to lose valuable photos.
So, maybe one day MSFT will get it together and get this fixed. I just worry that I won't be able to install it!! I have worked with them directly four times to try and get the SP installed and it hasn't worked yet. I have given up for the time being.
Anyway, sorry to ramble. Good luck and I hope my work-arounds help you.
Debbie (DogGirl)
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Sunday, September 28, 2008 12:41 AM
Hello Dog and others,
Yes not a problem here is the info they gave me sorry for the delay. They gave me three things to work on which we have all appeared in this thread over the last year. Lastly I am sending in some corrupt photos for reiew. Unfortunately Im heading on the road for two weeks for work and will not be able to really work on it again until mid Oct, the issue is with my home computer and I will not have access while traveling. But hey the good news they responded to us! Debbie I think you have tried these already so maybe Im just happy for the response from them but that it looks like this issue might get moved to the front burner. Talk to you all in a week or so and I will post my results. Debbie thank you for starting this thread as well!
Here are the steps I committed to taking and then report on the results.
1. BIOS upgrade ... did that already and it wasnt real helpful for me but in conjunction with the other steps maybe it will work.
2. Vista SP1 update ... havent done yet ... need to research and complete
3. Unplug ALL USB connections/devices connected to the computer. Im going to unplug the printer too when I do the test. Keyboard/mouse/ internet connection and Monitor will be the only thing I have connected to the machine..(I have a wireless keyboard and mouse with a USB conncetion, and if I still get corrupt photos, I still have my old hard wire keyboard and mouse they are non USB connection, will test with old stuff if necessary). Im going to unplug ALL my non USB devices as well just for giggles as the kids love to see me crawling around under my desk trying to reach around this and that, pulling on cords, with a flashlight in my mouth, its quite a wonderful sight. I have a built in card reader on the front of the computer and will import from it. It is connected to the mother board so there is no USB connection there. I will test completely USB less and see what happens.
4. Import a new fresh group of photos and see if it has corrected the problem.
5. Check quality after import by emailing, moving to different folders, backing up and printing as well.
6. If the problem still exists send in corrupt photos for review.
7. If the problem is fixed I will be very happy!
I know all of these have been in this thread as solutions and I didnt attempted all of them; but I will. I dont think I'm alone when I say I will do JUST about anything to get this fixed. :-)
Feel free to give it a try too. Who knows maybe it will make the difference we are all hoping for.
Thanks! E
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Monday, September 29, 2008 11:04 AMHello all,
1) As said in a post before, I would discard the AMD chip, as I'm having the same problem with an Intel platform. I also would discard Service Pack 1 as a solution, I had it installed and still getting corruption. I have also a built-in card reader in the front of the computer, that's the method I use to transfer photos between the camera and the pc. But also I've noticed that images that were transferred ok, went corrupted later.
2) I would like to know if someone having a different graphics card apart of Nvidia is having this issue. Windows Vista's Device Administrator says I have the most updated driver for my NVIDIA GeForce 8500 GT, but I see an update available in the web of Nvidia (http://www.nvidia.com/Download/index.aspx):
GeForce Release 178 WHQL
I would like to know if someone have upgraded the nvidia driver and this solved the issue.Versión: 178.13 Fecha de publicación: 25.09.2008 Sistema operativo: Windows Vista 32-bit Idioma: Español Tamaño: 109 Mb
3) Also I would like to know if you have enabled the Thumbnail View in Windows Explorer. My Windows Vista came with that view disabled by default. When I first started to get pictures corrupted still was disabled. One month ago I enabled Thumbnail View and in the past few days I noticed an increase of corrupted pictures, but I'm not in situation to make an absolute asseveration because this thing happens in such aleatory way.
4) Finally, I would like to know how many of we are using Picasa, or other imaging software.
Maybe we could found the least common multiple between us that leads to a solution.
Thanks. -
Monday, September 29, 2008 2:33 PM
In response to your post, I would like to say that although I have Picasa installed on my computer, it's not the software of choice that I use to handle my pictures. I have a Kodak camera and use the camera's software to manage my pictures when transferring from the SD card in my camera via an external SD drive that I plug into a USB port. I never use the built-in reader anymore...not since the first picture was corrupted.
I also recently purchased Serif PhotoPlus X2 and I'm not having any trouble with pictures corrupting when using it. I do continue to use thumbnail view in Windows Explorer, but I have Nero PhotoSnap Viewer as the default for viewing pictures when I click to open them. The one thing that is absolute is that I do not use Windows Media or Windows Photo Gallery to do anything with my pictures. I'm just not willing to take the chance.
I updated the driver to my NVIDIA GeForce 6150SE nForce 430, but not until recently (9/24/08). Before that, an update was available on 8/24/08, which was the first update I made to this driver. Both were presented by Windows Update as optional updates. I haven't had a picture corrupt in at least six months, though...at least I think that's how long it has been.
Maybe I just got lucky or maybe the changes I have made are the cause for this problem to have seemingly gone away for me. I realize that this isn't as helpful as it could be and it's certainly not a "fix." It's merely a "work around" to the severe problem that Microsoft needs to rectify.
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Tuesday, September 30, 2008 2:23 AM
"Yes, I'm dealing with the very same trouble with an Intel Core 2 Quad Q9300. The date of purchase is april 2008 and the last corrupteded photos were the past august."
Well, at least now I know it isn't all an AMD with Vista problem.So tell me, which media do you think we should contact? ABC News? Local News? Maybe make a little video with 8x10 pics of our corrupted photos spanned out across a room and post it on YouTube? Does anyone else feel like we're going up against "BIG TOBACCO" ?
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Tuesday, September 30, 2008 8:38 AMHi,Im having similar troubles with my pics and videos with vista.first thing i noticed after installing vista was some of my music videos looked very pixelated and jagged looking,compared to being perfect veiwing quality on xp.Then when i set vistas screensaver to my pictures about 50% of them look *** jagged and pixelated .i have xp and vista installed.the pictures look fine again when i reboot into xp.is any one else getting these problems?its not my pc ,vista rates it 5.9,and yes i have updated video drivers on vista.any help would be greatly appreciated. cheers.
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Tuesday, September 30, 2008 10:37 PMThanks for replying Dog Girl,
Today I've updated the NVIDIA driver. I've disabled back the thumbnail view in Windows Explorer because I don't trust it.
Regarding Picasa, I'd noticed with some of the corrupted photos when browsing through all my collection with the mouse wheel that for a while the picture displayed fine but suddenly went replaced by the corrupted version. Browsing back with the wheel and the same, Picasa shows the picture fine for a while and then shows the corrupted version. There are of course other corrupted photos that always looked corrupted both in Picasa and Windows Explorer.
I will post any other change in my situation.
Cheers -
Tuesday, September 30, 2008 10:50 PMMaybe if this was published in sites like Slashdot (Barrapunto in Spain), and similar ones, or sites like del.icio.us, digg.it, meneame, etc. it could contribute to more people detecting the problem in their computers, and in any case, putting more pression to Microsoft to definitively react more quickly
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Friday, October 03, 2008 2:59 PM
I posted the text below back in early August. I have had no recurrence of the corruption problem since I reduced the USB connections to my PC. I know this is not a true solution, as Vista or my hardware can't deal with a reasonable configuration. However I am very pleased that the photo corruption did not recur. Once again the text below may help some of you.
I've had no problems tranferring pictures until this weekend using a DELL Inspiron 531 with Vista Home (with and without SP1). What changed? My pictures randomly started getting corrupted. What I think caused the problem? I added a USB Hub to my system.
After satisfying myself that my CF card was fine, that it did not matter what software I used to transfer, that it did not matter if I used an internal card reader or a camera to USB cable, and finally proving that the picture imported successfully on two other Windows PCs (Vista Home and XP). I concluded I must have altered something on my PC.
Once I removed the Hub it all worked again. Why? I don't know. I am not an expert on how the computer/OS deals with USB Hubs. All I can say is it affected transfers somehow.
So, this may not solve the problem for others, but I do suggest you disconnect USB Hubs if you are using them, and maybe consider having only a mouse and keyboard connected. Try it, and gradually re-introduce your other USB devices.
I hope this helps.
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Friday, October 03, 2008 9:07 PM
This is very interesting. I must have missed your post back in August where you talked about this the first time. I actually have two hubs hooked up to my PC. My problem essentially went away anyway, even with the hubs connected, but it's an interesting scenario. Yet another twist to the situation.
There are so many possibilities as to what is causing the problem, given the different types of software that people load onto their computers, peripherals that are attached, etc. No two computers are the same. All I'm saying is that it's difficult to isolate exactly what is to blame for the problem. When some finds something that works, it's up to each individual with the same problem to see if that solution works for them.
Thanks for your contribution to the thread, though. I appreciate any new ideas for work-arounds until the problem is resolved.
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Friday, October 17, 2008 9:59 PM
My photos have all the same problems as many of you on this forum. I have been on the telephone every night for the last 2 weeks with Microsoft. I have spent hours trying to resolve this issue with Microsoft and doing my own researching. So far I have reloaded the driver for my display adapter, done a system scan, unhook every usb item (mouse and keyboard) and did a complete system restore last night. I brought 4 folders with the same files on my Vista harddrive from my XP machine using a stick after doing a complete factory restore. When I first opened the folder 1 file was corrupted the next time I opened it over half were corrupted. Even though all 4 folders have the same jpg files in them, each folder has different files that are corrupted. I emailed a few files to myself from my xp machine and opened them on the Vista machine. The file type I noticed was WindowsLive.PhotoGallery.jpg.14.0. They display fine thru the thubnail view. If I try to retrieve photos from my SD card they are all corrupted. The folders were renamed names with greek letters. I am going to be contacting Gateway tonight.
We have a Gateway that has common items from posts - Windows Vista Home Premium, AMD processor, Chipset type - NVIDIA GeForce 6150 SE, Graphics Controller - Graphics Processor / Vendor - NVIDIA GeForce 6150 SE.
Microsoft is calling back tonight, but I right now I am think it is Vista is not compatible with the NVIDIA GeForce 6150SE. If I am able to resolve this issue I will post on the forum.
The system specs are below
Windows Vista Home Premium
Processor
- Type - AMD Athlon 64 X2 5000+ / 2.6 GHz
- Multi-Core processor technology - Dual-Core
- 64-bit processor - Yes
- Installed Qty - 1
- Max processors supported - 1
- Multi-Core processor technology - Dual-Core
Cache Memory
- Type - L2 cache
- Installed Size - 1 MB
- Cache Per Processor - 1 MB ( 2 x 512 KB )
- Installed Size - 1 MB
Mainboard
- Chipset type - NVIDIA GeForce 6150 SE
- Data bus speed - 1000 MHz
RAM
- Installed Size - 2 GB / 4 GB (max)
- Technology - DDR II SDRAM
- Memory speed - 667 MHz
- Memory specification compliance - PC2-5300
- RAM form factor - DIMM 240-pin
- RAM features - Two DDR channels
- RAM configuration features - 2 x 1 GB
- Technology - DDR II SDRAM
Storage Controller
- Type - Serial ATA - Integrated
- Controller interface type - Serial ATA-300
Storage
- Floppy drive type - None
- Hard Drive - 1 x 500 GB - Standard - Serial ATA-300 - 7200 rpm
- Hard Drive (2nd) - None
- Hard Drive (3rd) - None
- Hard Drive - 1 x 500 GB - Standard - Serial ATA-300 - 7200 rpm
Optical Storage
- Type - DVD±RW (±R DL) / DVD-RAM
- CD / DVD read speed - 48x (CD) / 12x (DVD)
- CD / DVD write speed - 48x (CD) / 16x (DVD±R) / 6x (DVD-R DL) / 8x (DVD+R DL)
- CD / DVD rewrite speed - 32x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 12x (DVD-RAM)
- CD / DVD read speed - 48x (CD) / 12x (DVD)
Multimedia Functionality
- TV tuner type - Digital and analog TV
- Video input - Video capture adapter
- Digital TV reception - ATSC
- Video input - Video capture adapter
Graphics Controller
- Type - Integrated
- Graphics Processor / Vendor - NVIDIA GeForce 6150 SE
- Video Memory - Shared video memory (UMA)
- Max Allocated RAM Size - 256 MB
- Graphics Processor / Vendor - NVIDIA GeForce 6150 SE
Audio Output
- Type - Sound card - Integrated
- Sound output mode - 7.1 channel surround
- Audio output compliant standards - High Definition Audio
- Speaker(s) - 2 x Right / left channel
- Sound output mode - 7.1 channel surround
Input Device
- Type - Mouse, Keyboard
Mouse
- Mouse technology - Optical
- Mouse interface - USB
- Mouse features - Scroll
- Mouse interface - USB
Audio Input
- Type - None
Telecom
- Modem - Fax / modem
- Max transfer rate - 56 Kbps
- Protocols & Specifications - ITU V.92
- Max transfer rate - 56 Kbps
Networking
- Networking - Network adapter - Integrated
- Data Link Protocol - Ethernet, Fast Ethernet
- Type - AMD Athlon 64 X2 5000+ / 2.6 GHz
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Friday, October 17, 2008 10:53 PMI can't wait to hear what Microsoft has to say to you. There is a Vista technician so to speak, that posted on this thread a few months ago asking us all to be patient, not sure where he went though.
Please let us know what they say. Thank you,
Val
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Saturday, October 18, 2008 12:21 AM
Hello,
I have posted a couple of times over the last month or two. It seems that I have for now avioded, not sure it is fixed yet, photos being corrupt on import. My issue seems to have been a 4 port usb hub. I did all other upgrades as well but from the series of moves I made it was the hub; or the corruption ended once I removed the hub. Right now the only things I have connected to the computer are a wireless keyboard/mouse and one printer. I have imported a number of photos and there has been no issues. Over the weekend I am going to plug my back up drive back in and pull photos from there. The big scare is some of the back ups are corrupt from when I was having the problem. I will keep posting what I find out but my issue seems to be caused by the hub. For those of you still fighting the "Im a PC" (photo corrupter) problem my heart goes out to you. It is a nasty problem.
More to come. e
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Saturday, October 18, 2008 6:37 PM
I spoke with Microsoft again last night. The common factor that have one seems to have is the NVIDIA 6150 SE nForce 430. Microsoft asked me to replace this card to see if the problem goes away. I plan on doing that this weekend. I will post and let everyone know if it takes care of the problem.
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Saturday, October 18, 2008 7:18 PM
I am so computer illiterate. That's fantastic that you may have found a fix but how do you replace the graphics card? Is the replacement something you downloaded and did you have to pay for it?
Thanks again for all your help.
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Saturday, October 18, 2008 11:12 PM
I have ruled out the usb keyboard and mouse. I used a wired version of both and the problem is still there.
I will be discussing the issue with Microsoft on Monday night.
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Sunday, October 19, 2008 12:17 AMI don't have any usb connections other than directly to my cpu. Not only do my photos get corrupted when I copy them to my cpu but some of the one's emailed to me get corrupted. It has absolutely nothing to do with my usb but everything to do with Vista. I NEVER had a corrupt photo with XP.
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Sunday, October 19, 2008 2:45 AM
I know it is Vista. I never had a corrupted photo either until I purchased a new system that had Vista. Today I narrowed it down to a particular driver that is clashing with Vista. Do you have a wireless mouse or keyboard? Are you using a usb hub? I swapped my vista machine with my xp machine using the monitor with the usb connections. Using the usb on my monitor my photos were fine on the xp machine. It is Vista. There is something common that we haven't figure out yet.
Do you know what your system has for a display adapter? I tried the email test also. If I email jpg files from my xp machine and open them from my vista machine there were fine. I did notice that the file type is WindowsLive.PictureGallery.jpg. Don't know if that makes a difference but I thought it was wierd that it wasn't just a .jpg file.
Most of the people that have posted on this forum have NVIDIA display adapter cards and Vista Home Premium. I have a Gateway with a NVIDIA card. After some research I found that Gateway is no longer using the NVIDIA cards. Don't know for sure if it is the NVIDIA card, but I want to rule it out. I will continue to post any new information I find out from my own tests and from Microsoft. I am not going to let Microsoft Tech Help off the hook until everything works with Vista.
Tomorrow I am going to try a different Vista system that is only a couple of months old. I will note the version and build number. The system has a ATI display adapter card. I will be try the same test with the jpg files using the usb on my monitor.
All our systems have to have something in common. Is it maybe the version of Vista? Mine is 6.0.6000 Build 6000. I did a complete factory restore on my system Friday night. Right now I do not have SP1 loaded on my machine.
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Sunday, October 19, 2008 4:05 AMHi Everyone,
I have read through a lot of this topics pages but could not see if anyone has found some kind of data recovery software or other solution that can recover the currupted files.
My photos were lost when I plugged my SD card (formatted on a cannon camera) into a card reader at an internat cafe pc which used Vista. I was trying to drag and drop the files from an explorer window of the card, into a window open on the CD writer drive. I suspect the files may have been corrupted when I selected thumbnail view, however, I only opened 2 of the 4 folders on the card, so although niether my camera or pc is able to read the card, I think there may still be some uncorrupted photos on there.
So, has any one found a way to recover their lost photos?
Ta. -
Sunday, October 19, 2008 1:04 PM
Good Morning
I had that happen to me. We started freaking out because it was our weekend shots of a tournament our daughter was in. What I did was plug my camera into my XP machine. Using the usb cord that came with my camera I imported the jpg files to my deskop. When you plug the camera in xp will install the drivers and a AutoPlay window will come up asking to scan and fix or continue without scanning. Select continue with scanning. A window that gives you the option to Import Pictures should display. A thumbnail view should allow you to select the jpg files and import. Hope that works for you.
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Sunday, October 19, 2008 2:34 PM
Tests done this morning
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Vista can not see the camera card using a card reader on my cpu. If I go thru My Computer and select the card, the card becomes corrupted and needs to be reformatted. Note: some of the files change to .jpg.jpg
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If I import photos from the usb stick the same way as I did with the camera, Vista picks and chooses which photos to corrupt.
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If I copy a folder of jpg files from my usb stick to the picture folder some files are corrupted.
Once Vista corrupts the jpg files on your hard drive they are corrupted in XP also.
If you only view the files from your usb stick and don't move the files to Vista the files are still ok on XP.
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Sunday, October 19, 2008 3:01 PMI would try plugging your camera into a XP machine and import the photos to the harddrive.
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Sunday, October 19, 2008 3:44 PM
Everyone should that is having problems with vista corrupting photos should write and call Microsoft. Below are email addresses to the tech support that I have working on this issue. When you call you will have to leave a message. Everytime I have left a message someone calls me back. It isn't right away, but I do get a call back. Everyone I am working with is trying to figure out why this is happening. If everyone starts a case maybe Microsoft will figure out why Vista is corrupting photos. We must all have something in common that Vista hates.
My case is titled - Unable to view photo in windows photo gallery/Metadata gets erased?
Manoj Kumar
v-6mank@mssupport.microsoft.com
12:30 pm – 09:30 pm PSTRaja
Windows Vista Support – Call-back Team
Microsoft Corp. - Product Support Services
Ph: 425-704-2033
v-6rajra@mssupport.microsoft.com
Vinay
Windows Vista Support – Call-back Team
Microsoft Corp. - Product Support Services
Ph: 425-704-2033
Vaseem
v-6moha@mssupport.microsoft.com
Working hours: 01:00 PM – 10:00 PM (PST)
Manager's email address is v-6nsarm@mssupport.microsoft.com
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Sunday, October 19, 2008 3:58 PMPlease don't plug your camera into your vista machine and import the photos. Copy the photos but don't import them, otherwise the photos that Vista decides to corrupt will no longer be available to you (they will no longer be on your camera). If you do import them, please copy them onto a disc first.
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Sunday, October 19, 2008 4:10 PM
If I tried to copy the files from my sd card everything was corrupted. The only way it has worked for me is to import the files thru Import pictures --> using Windows . My photos on my card were fine until I placed them on my harddrive.
The reason this is so hard to figure out is that Vista doesn't corrupt the same file each time the files are placed in a folder on the harddrive. I have a folder with the same photos on my harddrive. Folder named IMGa thru IMGf. Each folder has different photos that are corrupted. Sometimes you can copy or import them and it works and sometimes it doesn't.
What version of Vista are you running? If you go to the windows logo and type system information. Double click on system information and you can find it. I don't know if there are different versions and builds of vista, but I plan on asking Microsoft.
Mine is Version 6.0.6000 Build 6000
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Sunday, October 19, 2008 4:18 PM
Maybe it is the build and revision number? My system is Build 6000 and Revision Number 16754
To find out the product edition, build number and revision number for Windows Vista and Windows Server 2008 (aka Longhorn Server) that is installed, follow these steps:
- Open Registry Editor by typing Regedt32 or Regedit in Start Search, then hit Enter.
- Navigate to the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion
- In the right pane, you will see lots of registry subkeys and its value date. Here’s how you read the value for some of the keys.
ProductName
The product name of Windows Vista or Windows Server 2008 edition on the system. For example, Windows Vista (TM) Ultimate.
EditionID
The edition of the operating system. For example, Ultimate.
BuildLabEx
Contains build and revision number. For example, 6000.16386.x86fre.vista_rtm.061101-2205 where first portion will give the build number (6000) and the next set of number if revision number (16386).
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Sunday, October 19, 2008 6:23 PM
Hi,
My product name is Windows Vista (TM) Home Premium
My Edition is HomePremium
My build # is 6001
My revision # is 18145
How can we find out if it is the build & revision #'s causing the photo problems?
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Sunday, October 19, 2008 7:28 PM
Is anyone with Vista Ultimate having problems with photos getting corrupted?
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Sunday, October 19, 2008 8:00 PM
Found posting with same problem using Vista Ultimate. I hear not everyone is having this problem. Is it because they have not tried to put jpg files on their harddrives?
Does Microsoft think we all should wait until Windows 7 gets released for this problem to go away? This is ridiculous!
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Sunday, October 19, 2008 8:16 PMMicrosoft asked you to do what? What kind of "solution" is telling you to replace your card? What they're thinking about in Microsoft? If my card is fine and I have to buy another one only for test purposes... Microsoft will pay me for the additional card? This makes no sense at all.
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Sunday, October 19, 2008 8:23 PM
You sound mad at me for being willing to rule out the video card.
Microsoft asked me to rule out a confict with the card and vista by replacing it. If I purchase the card from Best Buy it is returnable even if I open the package. Microsoft will not have to pay me for the card because I will not be stuck with it. If you read many of the post regarding this problem the common factors are NVIDIA card and Vista Home Premium.
What card do you have?
I posted all the information to open a case with Microsoft. Please write and call them.
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Sunday, October 19, 2008 11:07 PM1) Well, I suggest we spend some posts to agree with what kind of configuration details we have to isolate where exactly the problem is, discarding those configuration elements that are not causing the problem.
My Windows details are:
- Operating system: Windows Vista Home Premium
- Version: 6.6.6001 Service Pack 1 build 6001
- Hardware Abstraction Layer: version = "6.0.6001.18000"
- Processor: Q9000 series: Intel Core 2 Qual Q9300 2,5 GHz, 6MB cache, 1333 MHz FSB
- Graphics card is an nVidia GeForce 8500 GT (G86-303) - 256 MB - HDCP -HDMI/DVI-I - TV-out (HDTV) - DX10
- Drivers installed for the nVidia Card: nvd3dum.dll, nvwgf2um.dll; driver version 7.15.11.7813
- Hard Drives: 2 x 360 GB 7200 rpm SATA 8MB Cache (ST3360320AS SeaGate)
- Memory 4096 MB DDR2-RAM PC5200 (2x2GB) (667MHz)
To Microsoft's people: if you need any other additional information, please feel free to post it here.
2) I've also found this Microsoft's KB article about a similar problem to ours with Windows Home Server:
"When certain programs are used to edit or transfer files that are stored on a Windows Home Server-based system that has more than one hard drive, the files may become corrupted" (http://support.microsoft.com/default.aspx/kb/946676/en-us?spid=12624). This article talks about a problem with computers having 2 hard drives (like mine).
3) I've also found somewhere in Google, that disk write cache feature in Windows Vista that cames enabled by default could be also a problem. Right click MyPc, select Manage, accept the UAC, go to Device Manager and right click your hard drive unit in the right pane, then click the Policies tab (Directivas for spanish versions) and see if you have enabled the checkbox "Enable disk writing cache" (or similar, I'm translating from my spanish version). Next to this checkbox there's an explanation that says something like this: "This configuration improves the disk performance, but energy lost or a computer error can cause information lost or damage." Not sure if this could be an issue related to our problem. Because I'm not heavily experiencing the issue right now and still I don't know how to consistently reproduce it, someone of you who are experiencing massive corruption could verify if disabling this checkbox is useful to solve the problem?
Any comment is welcome...
... this also goes for Microsoft staff...
... are you still listening?
... echo... echooooo... !! -
Sunday, October 19, 2008 11:30 PMhttp://www.windowsvistaplace.com/windows-vista-sp2-beta-invites-sent-to-testers/othersoftware
http://www.windowsvistaplace.com/up-next-windows-vista-sp2/windows-vista
It seems like next Vista SP2 will be launched in spring'09. I hope this issue is solved before. I'm starting to seriously consider switching to another not Microsoft OS if this isn't solved... or even if this is solved.
>:-( -
Monday, October 20, 2008 4:52 PM
I am not at home in front of our VISTA Dell PC but just wanted to pop in with the fact that we do NOT have VISTA Premium or whatever it is called. We have VISTA Home BASIC and have had the problem.
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Monday, October 20, 2008 5:29 PMYes I know, it seems like all flavours of Vista are afected by this issue. I think we all are sure about that fact. Windows Home Server 2008 (I guess it's a kind of Windows Vista Server for home users) also experienced the same trouble as I posted earlier.
Best regards -
Thursday, October 23, 2008 12:00 AM
After 3 weeks of working evey night with Microsoft and ruling everything out on my system it looks like we are not any closer to figuring out what is going on. Microsoft is blaming my Gateway monitor and Gateway is saying it is software related. The only software I have on my system is Vista.
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Thursday, October 23, 2008 1:09 AMWow, I'm excited for you!! You may have found what is causing the corruption of your photos!! My monitor is a Dell SE198WFP Flat Panel Analog & Digital.
Any hints as to what I should do?
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Thursday, October 23, 2008 3:15 AM
Hello All, This is my first post to this thread but at least there is some comfort in knowing I am not alone. I have ... wait for it ... you guessed it ... an HP m8200n with AMD chipset and nVidia graphics card and I am having trouble when copying images from an SD or CompactFlash card to my computer.
I have done the following trouble shooting to no avail:
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Re-loaded my nvidia driver
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Checked to ensure my bios is up to date
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Phoned HP support several times (they were very friendly and did their best to help). They shipped out a new card reader which I installed.
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read many many forums
I tried the following experiment
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Using my HP m8200n card reader, I copied about 100 images from an SD card onto a local hard drive. Most of them of course were corrupted.
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I took the same SD card, went to an older HP computer (running XP) and loaded the images onto a network drive. These images were not corrupted.
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I copied the images from the network drive back onto my m8200n computer - and they were corrupted. This would seem impossible to be true.
This means I have effectively eliminated the card reader on the m8200n computer as part of the problem. I realize most people on this post have already arrived at a similar conclusion.
Next I noticed that the images were not corrupt at the file level, just displaying as corrupt. This made me wonder if the thumbs database had become corrupt and it is worth noting that XP and Vista handle the thumbs database very differently. XP stores the thumbs database in each directory that contains images, Vista stores a common thumb cache for all photos.
I went to c:\users\xxxx\AppData\Local\Microsoft\Windows\Explorer (substitute your user name for xxxx) and deleted all of the thumbcache_xx.db files. By doing this you force Vista to rebuild it's thumbnail cache.
When I then used explorer to look at the images on the HP m8200n local drive that were previously corrupt they were no longer corrupted. I then tried re-copying the images from the SD card to the local hard drive (different directory) and these also copied without corruption.
Since Windows keeps a common cache for all thumbnails regardless of how many hard drives (local or USB) that you have on your system, I believe that if you try the above solution it may solve your problem.
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Thursday, October 23, 2008 2:16 PM
Good Morning
I completely restored my system and it still corrupted photos. My system is 13.5 months old.
Gateway acknowledged that many manufacturers are having issues with some of their hardware and Vista. DELL, HP, Sony, and Toshibia, etc. are all having the same problem.
Still trying to figure out why Vista is corrupting photos.
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Thursday, October 23, 2008 3:23 PM
This is an amazing discovery if it helps a single person that is experiencing this problem. Thanks so much for the post. I'm the one who originally started this particular thread and I appreciate it very much, as does everyone who finds success with this solution.
There's one question and one observation. The question is do you have to repeat this process each time you want to import pictures or is once enough?
The observation is that in order to see the path you're showing here, you must change the Folder options to display hidden files. Otherwise, AppData is not visible in Windows Explorer.
So HP sent you a new card reader? You say that you "installed" it, so I'm guessing it was to replace the internal multi-card reader, but I want to be sure. What did you have to say to convince them that the reader was the problem? You said "several calls," so I'm assuming it took some doing.
Anyway, thanks again for the post. All suggestions are a step in the right direction.
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Thursday, October 23, 2008 3:51 PM
So far I have not had to repeat the process. It is still early days (I just figured this out last night) but I am hopefull that the corruption of the thumbs database was a one time event.
In reading this thread I believe there are multiple problems occuring so it is unlikely that a single solution wil fix all. Still I couldn't believe that Vista was showing the image as corrupt when the same physical file on XP was showing correctly. This means that at least for a few people in this post their images are truly ok they just appear to be corrupted.
You are correct, in order to see the thumbcache files in explorer you need to change the folder properties to allow viewing of hidden files. I did find another way to do this, so for users less experienced with changing the explorer properties you could try this article: http://www.vistax64.com/tutorials/73720-thumbnail-cache.html
HP did send me a new internal card reader. They had me do a few tests and asked a bunch of questions (e.g. does this happen with more than one memory card, etc). At the end of that they concluded it was the card reader. At the time I agreed with this conclusion - although I now know that was not the problem.
One other note, HP did say that the next step was to do a system restore, and if that didn't fix it they would do a "bench repair" (i.e. replace the motherboard). So I must say that HP is working hard to fix this problem. Needless to say I am hopeful that the thumbs cache is the solution.
Have you tried clearing the thumb cache yet? Did it work for you?
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Thursday, October 23, 2008 4:54 PM
Actually, I haven't had the problem in a while, but it's because I've tried several things. I listed them in a previous post, along with my system details. I don't recall exactly when, but just look for the post with the "different/large" font.
A complete system restore is not in the cards for me if I can help it, and that seems to be the only way I'm ever going to get Vista SP1 to install...and that's just a guess on MSFT's part. I'm not willing to "start over" to fix the problem, because I don't do enough with pictures AND the problem seems to have subsided. That makes it difficult to test this particular solution. I did delete the thumb cache, though, just as a precaution.
There just seems to be some drastic things that people are having to do to fix the problem...i.e., replacing the motherboard. Yikes! I can't justify that at this point due to the downtime required. My computer is my livelihood and I can't be down for any amount of time.
As I said, though, if this solution helps one person, it is worth sharing. Good luck with your situation!
Debbie
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Saturday, October 25, 2008 11:30 PM
Hi all,
I posted a dozen messages sometime ago about the problem. Since my HP m8000n desktop has had the corruption problem for about 11 months, I stored all my photos in a separate laptop and an external hard drive as well. I have not used the infected desktop to view or edit photos for quite a few months. However, an interesting thing happened recently. I have a password-protected USB drive. It used to work fine on my desktop (I plug it in, click the .exe file to open the password pop-up window, and type my password to access the date files). I did not use this USB drive very often, but last time (a couple of weeks ago) I tried the USB drive, the desktop could not open.exe file (It is fine on my laptop). I do not know if that means that my USB connections (6) have problems, but it did strike me that maybe the corruption problem is self-cured. With that instinct, I uploaded all my photos (Raw, JPG, TIFF, etc) from the external hard drive back to my desktop, and I upload photos from SD cards as well. So far, no problem has occurred.
By the way, I have already given up all the efforts of trying to find the causes and fix it. I did not do anything to my desktop in the last few months.
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Sunday, October 26, 2008 5:57 PM
Hello
Well I worked for over three weeks every night for 3-4 hours. What I learned is Microsoft looks for a way to blame the hardware and the hardware likes to blame Microsoft. Microsoft blamed my monitor because vista works on a smaller monitor. Vista is full of bugs for some of us.
I took my system into a repair shop. Even though it is only over a year old. Microsoft you will be happy to know that it is not my monitor. A monitor receives a signal from your operating system (Vista) and then displays what it is told. Vista is deciding to corrupt the photos, not my monitor. The repair guy said it is very hard to find out what is corrupting the photos, because not the same photo is always corrupted.
Spread the word. DO NOT BUY A SYSTEM WITH VISTA INSTALLED ON IT. I am looking into down grading my system to XP. I will not purchase another PC with a new operating system again until it is on the shelf for a few years.
Attention all consumers with the problem. Please contact Microsoft. They told me that there are no other cases of photo corruption. They don't believe this forum because no one has filed a case (that's what they claimed).
Manager name is Balu
v-6bsoma@mssupport.microsoft.com
Technician name is Vaseem
V-6moha@mssupport.microsoft.com
Telephone number
1-800-936-5700
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Sunday, October 26, 2008 7:05 PM
What a completely ludicrous statement for MSFT to make! They don't believe it because no one has filed a case!? I think that's the most absurd thing I have heard about them yet. Good grief! This is the MICROSOFT TECHNET FORUM. They don't believe the entries on their own forum!? Absolutely ridiculous! There are even posts on this site from MSFT employees who are experiencing this very problem.
All I can say is MSFT SUCKS! The fact that they deny a problem exists until we prove otherwise is just absurd! Besides...we have proven that the problem exists over and over again.
I am very disappointed by this astonishing claim made by MSFT...extremely disappointed. If I had another viable option at this point, I would take it. Unfortunately, I can't afford to switch to MAC!
Thanks for the update and all your efforts. I know how frustrating it is to work with their customer service techs...extremely frustrating!! You are a saint for taking it for long as you did!
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Sunday, October 26, 2008 8:56 PM
I directed them to this forum and they said this anyone could post here. This forum means nothing to them because it is nothing more than a blog. They don't believe anyone from Microsoft posted anything on this forum!
Microsoft just doesn't want to admit they are wrong. Bottom line is Vista is so buggy and unstable so Microsoft is working on the next operating system version (Windows 7).
Anyone that has a system that still is under warranty should get in touch with their manufactures and get them replaced. Maybe if enough of the systems are replaced someone will figure out what is going on. I took my system into a local repair shop because I am 2 months past warranty and it is fine. That leaves the operating system software since I have nothing else on it, VISTA is broken!
It is not fair that we are stuck with inadequate systems. Did Microsoft ever admit they made a mistake releasing ME? NO! They just covered it up with the next version of their operating system. Here is another interesting fact. To down grade my system (if I can find a license for XP) Microsoft wants to charge the consumer more money.
MAC has to come down on their price. There will be many X pc users when we can afford to switch!
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Sunday, October 26, 2008 9:00 PMHi all,
I'm sending the following text to the email addresses provided by jdtandl. Feel free to copypaste and forward it to Balu and Vaseem.
[start copying here]
Subject: Request to file a case for a Windows Vista Bug
Hi Balu and Vaseem,
I'm contacting you in order to file a case regarding a problem I'm experiencing as detailed in the TechNet forum below. The problem is that Vista is corrupting a lot of my photos (jpg files). I send you a sample corrupted file attached to this message.
I never filed a case before so I would appreciate very much if you could guide me through the case filing process. Thanks a lot in advance.
[end copying]
Another option in Spain (surely there is a similar option for other countries) is go to http://www.windowsvistaresponde.com and start a chat session (https://support.microsoft.com/contactus/chatcontact.aspx?scid=sw;es;1482) with MS support personnel. -
Sunday, October 26, 2008 10:58 PM
The posts I found that were made by MSFT employees are listed below. I must correct myself in that not all are complaining of the same issue on their own computer...in fact, only one is. However, it's still one! The others are MSFT people who are trying to offer explanations or possible solutions. The bottom line is that there ARE MSFT employees who have posted in this thread.
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John (Microsoft), 14 Sep, 5:04 PM
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John (Microsoft), 15 Sep, 12 PM
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Philip Fortier (MSFT), 15, Sep, 6:44 PM
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Robert A Wlodarczyk - MSFT, 18 Sep, 9:23 PM
I know there are others that I missed (Philip has 3 posts that I know of). MSFT can't deny the fact that employees are posting in this thread. MSFT just needs to get their act together about this issue!
The thing is I'm sure they know this is a HUGE problem and to fix it would be an enormous cost. Instead, they are choosing to ignore it in a variety of ways, the biggest of which is the fact that they are working feverishly on the next version...just like they did with Windows ME.
Interest point about Windows ME...I went to a MSFT meeting on Windows Server just before it came out. Almost the first thing out of the MSFT rep's mouth who was doing the meeting was an apology for Windows ME. They'll be doing the same thing with Vista eventually.
So what do we do about the problem here and now??
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Sunday, October 26, 2008 11:54 PM
It's all very, very sad for us! I've been dealing with this for just over a year now and God I wish I had done something just 3 months ago before my warranty was up. I would have told Microsoft & Dell to get in touch with each other because my computer was going to be on it's way back to Dell and I would record the whole thing and put it on YouTube for the world to see. Do you remember when that guy that was so dissapointed with the MAC customer service went on YouTube and destroyed his computer with a verbal message to Apple? They gave him a new computer!
When I 1st came across this corrupt photos problem a year ago, I was so devastated (and still am) that I contacted Dell and told them I wanted to delete Vista and put XP on here. Of course they sold me MS XP for a couple of hundred bucks and then I spent 6 hours straight on the phone trying to configure everything. I couldn't get XP to work on my computer so I had to install Vista again..what a mess it was..I was in tears (okay, I'm a girl) with the jerk at Dell. All I can say is, Apple sure would sell a *** of a lot more computers if they would just come down in price!
I feel so bad for all of us. And just think of how many more people are just like us and don't know about this thread! Well, thanks for letting me vent. I sent a message to the email address one of you posted just a couple of posts back. I'll let you all know if I hear anything back.
Thanks, again, Val
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Monday, October 27, 2008 1:08 AM
I was just out shooting some pics and have finished loading 200+ pics from my compact flash card onto my computer. Not a single one was corrupt. Clearing the thumb cache really did work. Hopefully a few of you will try this (see my first post).
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Monday, October 27, 2008 1:38 AMHow about the pics already on your computer that are corrupted? Do those look okay now that yu cleared up the thumb cache or does it only work with new copies of pics?
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Monday, October 27, 2008 2:23 AMClearing the thumb cache does not work for me. The picures are still corrupted. Thanks for the tip.
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Monday, October 27, 2008 3:41 AM
The pictures that were already corrupt were ok after I cleared the cache.
The part I don't understand is how the thumbnail cache would impact the display of apicture when viewing it full size (i.e. not in thumbnail mode).
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Monday, October 27, 2008 11:40 AMI was so psyched to try clearing out the thumbnail files and fix this problem once and for all ... but it didn't work for me. After deleting those files I saw Vista refresh all the thumbnails and it seemed to just re-corrupt everything that had been corrupt previously (to be fair ... I'm not sure if it's all the same photos or not ... i just know that a lot of pictures appear corrupt again).
Still anxiously awaiting a solution!!
Thanks all for continuing to work on this!
Steve -
Monday, October 27, 2008 2:15 PM
Sorry to hear this didn't work for you. I know how frustrating it is to lose digital photos and once gone they cannot be retrieved.
One other thing that I did (but didn't record in the post) is that I ran a "chkdsk c:" and notcied that my hard drive had errors. In my case I expect this was what contributed to the cache becoming corrupt in the first place. You may want to check your c: drive and if corrupt run chkdsk with the "/f" option. Then rebuild the cache.
It's a bit of a long shot but it might be worth trying.
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Monday, October 27, 2008 7:19 PM
Dell Inspiron 531 for me, too. AMD
I bought a UBS card reader hoping to test that option out, but VISTA insisting it needs a driver that VISTA can't find. (Same with thumb drives and some other, but not all USB).
I NEVER have this problem on my 'old' computer running XP.
All Dell could suggest was a factory reinstall
Tech support from Kingston says two options for not recognizing thmb drive could be corrupt operating system or conflict with other usb (particularly camera or printer) software.
Could these issues be connected somehow? (the picture curruption and the failure to recognize USB devices?)
Wish I got the feeling MS was commited to finding a solution.
IS updating BIOS files really working for people?
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Monday, October 27, 2008 7:24 PM
EricG123 please post the email you got that was helpful so we can all benefit!
Thank you!
Can Microsoft just post it here?
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Monday, October 27, 2008 7:40 PM
MFST has posted to this thread. See my post from just yesterday (5:58 PM) showing some of the postings I could find that were made specifically by MSFT employees.
Of course, it doesn't mean that someone who might actually find a solution to this problem would, especially since they don't recognize this thread as anything legitimate or of value. That's according to a post from jdtdandl on Sunday (10/26) at 3:56 PM. He states:
I directed them [MSFT] to this forum and they said this anyone could post here. This forum means nothing to them because it is nothing more than a blog. They don't believe anyone from Microsoft posted anything on this forum! MFST is avoiding this problem like the plague, if you ask me. The more they look into it, the more terrified they are of what it will take to fix it. We're doomed to waiting until the next version of Windows is released, which will make them even more millions as each person who is currently STUCK with Vista buys the new one with the hope and prayer that it fixes all the *** that Vista is responsible for. Hopefully, we won't have to purchase all new peripherals for the new version!
As I said in my last post...it's just like what they did with Windows ME. They're going to ignore it and hope it just goes away.
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Monday, October 27, 2008 8:25 PM
I navigated to the location of the thumbcache files, but I'm not clear which I should delete. All of them? None of mine acually match the format thumbcache_xx.db as given by Remington 99 on 10/22.
Here's what I have. Can someone tell me which are safe to delete? Thank you!
thumbcache_96
thumbcache_32
thumbcache_256
thumbcache_1024
thumbcache_idx
thumbcache_sr
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Monday, October 27, 2008 8:27 PMDelete all of them. the xx in the example was simply his way of letting you know that there would be multiple entries with varying numbers in place of the xx.
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Monday, October 27, 2008 8:41 PM
Thank you. And thank your for 'chairing' this effort to get some answers.
I am going to begin posting to vendor sites where systems with VISTA are sold (e.g. Amazon, Best Buy, Cuicuit City) and warn people before they buy a system using VISTA. I get it that these kinds of problems occur, but I don't get the CYA approach Microsoft is taking rather than alerting people to the risk and suggesting some temporarty workarounds to prevent loss of photos.
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Monday, October 27, 2008 9:01 PM
Hmmm I tried to delete these thumbnail files and cannot. It says I need permission. I tried to do this while logged on as administrator and also when not (where it asks me to enter admin password). Any idea why these would not allow me to delete.
Also, is there anyway to quickly jump to the most recent posting on this group. I have to keep clicking ahead a few pages at a time. I don't see an option to 'go to most recent' or read in reverse. I'm sure it is obvious to soe of you who have more experience with this user group.
Thanks
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Monday, October 27, 2008 9:14 PM
The quickest way to get to the end is to add the last page of the thread to your Favorites. I have it in my Microsoft Websites folder...ironic, considering they put no stock in the Microsoft Technet Forum!
I am always logged on as the Administrator, because that seemed to cure MANY ills that occurred when I tried using another logon ID with Vista. I had printing problems and software problems...it was a mess. I simply stopped using that other ID and MANY problems simply went away.
Unfortunately, I can't tell you exactly what to do to fix your permissions issue regarding the files you want to delete. I had no problems with that.
I can suggest that you start with User Accounts on the Control Panel and just look around in there to see what permissions you currently have set for all of the userids. I just don't know specifically what would affect those particular files.
I know just enough about all this stuff to be dangerous, but I don't consider myself an expert. I have no problem with exploring and trying to figure things out and have had a lot of success with this technique.
Sorry I couldn't help more, but I'll bet just having the shortcut to the end of the thread is a big help! I just figured it out myself the other day!
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Tuesday, October 28, 2008 12:00 AMIf Vista is updating the cache files it won't let you delete them. Try rebooting and after signing in again (as your normal user-id) go straight to this directory and delete them. It should let you do this after a reboot.
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Tuesday, November 04, 2008 2:34 AM
Hello
I took my system into two different computer repair shops this weekend. Both shops believe it is operating software related, but were not able to figure out what was causing the problem. VISTA is the only software on my machine. I am feeling really frustrated with the whole issue. I have spent hours researching and trying different things.
Good News:
I received a call from Microsoft tonight. On Sunday I will begin trying to resolve this issue with someone from the MCP MCDST, Global Consumer Escalation Team, Support Escalation Engineer from Microsoft. I have sent them links to this site and other sites I could find so that they can read what everyone has posted. Someone had jpg files posted that I also copied the links into my email and sent to them along with a link to my corrupted files.
Here is a posting with copies of my corrupted thumbnails. I think must of our photos look like some of them.
http://forums.techguy.org/windows-vista/758024-vista-photo-gallery-viewer-destroying.html
Hopefully we will be able to find out what is creating this problem. I will post to let everyone know how I make out.
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Wednesday, November 05, 2008 3:35 PMI am having this same exact problem! Thanks for posting your website with the distorted pictures...they look JUST like mine and I'm happy to see that others are having this same problem since I've been dealing with it for over a year now. Please let us know what you find out! Thanks!
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Sunday, November 09, 2008 8:38 PM
I've had the same problem since I bought my Gateway AMD Windows Vista home premium PC last December. I've been through two technicians at Microsoft and really had no significant help from Gateway. Every driver has been updated. Microsoft and Gateway do not acknowledge this is a widespread problem. Clearly it is. The latest instruction from Msft was that I should flash my bios. They directed me to Gateway and now Msft does not return my emails. Gateway does have a more recent Bios that the one on the machine but the instructions for installing it do not work on a Vista. I've pointed this out to them and they continue to direct me to the same out of date instructions. They also caution that updating the BIOS can render the PC useless.
Question 1: Does any one know how to flash the BIOS on the following Motherboard. I've tried using a boot disk without success. I also have tried to execute from a system prompt but program hangs.
File Description: BIOS ECS-MCP61PM-AM Motherboard
Version: 61G114GS
Gateway instuctions (don't work):1. Use CDRW burning software to Burn Disc Image of the C:\Cabs\9539176\9539176.iso file to a blank CD.
2. After creating the bootable CD, place the CD in the CD/DVD drive, and then restart the computer.
3. At the Menu, select 1 for Gateway BIOS 61G114GS. The BIOS flash process runs automatically. Do not press any keys or turn off the computer during this process.
4. When complete the message "Flashing Complete" would be flashing, remove boot media used and hit <F1>.Queston 2: Can I install XP on this machine without encountering a conflict with the BIOS?
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Sunday, November 09, 2008 9:07 PM
Hello
I talk with someone at Microsoft today and sent them examples of the corruption I am having and examples from this forum. Gateway was of no help to me either. If my system wasn't a month past the one year warranty, I would have returned it to Gateway. If I were you and your system is under warranty, I would make sure that Gateway does something about the problem.
It is not just Gateway that is having problems with Vista. Many systems are having problems. Manufacture's of the computers are blaming Microsoft and Microsoft is blaming our hardware. So for anyone that has systems still under warrantly I would make the manufacture either resolve the issue or return your system under warranty. I am going to be speaking to Microsoft again this week. If they are able to resolve the issue I will post the results.
Post examples of links to your corrupted photos on this forum. I gave this forum to Microsoft so they could read how many users are having the same problem.
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Monday, November 10, 2008 1:33 AM
Contacts
Gateway, Inc.
Lisa Emard, 949-471-7705Contact Gateway and ask them how they are going to deal with the fact that they are selling Vista systems that corrupt photos. I am going to.
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Monday, November 10, 2008 3:46 AM
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Monday, November 10, 2008 8:21 PM
Hi jdtdandl,
It's not just Gateway though, it's Dell, HP, Toshiba, and all manufacturers because you can't by a system with XP anymore!
I'm hoping to borrow my son's video camera and make a video and post it on YouTube showing everyone in the world what they're going to get for Christmas if they buy a new computer, my lovely corrupt photos of holidays, vacations, new babies...maybe that will have Microsoft open their eyes!
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Monday, November 10, 2008 8:34 PM
Hello
I know it is every manufacturer is having problems. I bet everyone can search google for the CEO email address of Dell, HP, etc. What really stinks is that everyone is blaming the other for the problem. Gateway, Dell, HP are blaming Microsoft and Microsoft is blamining Gateway, Dell, HP, etc.
I just received another email from Microsoft. Here is a email address to share. It is really hard to determine what is corrupting the photos because the same one doesn't corrupt everytime you copy it to the harddrive. I copied a folder with the same .jpg file in it 14 times. Every folder had different corrupted photos. Hopefully someone figures what the problem is.
Microsoft Response Management (msemlprd@microsoft.com)
Hello
I just wanted to touch base with you concerning your issue with Vista. I understand Shawn, from the Vista Escalation team has contacted you and is working on your issue.
If you have any questions about the status of this issue or have additional information I should be aware of, please reply to this e-mail.
Thank you,
Samira
Escalation Specialist
NACS Response Management Team
Microsoft Corporation -
Tuesday, November 11, 2008 3:07 AM
If anyone is not sure if Microsoft is aware of the problem, I just did a count of the email messages I have received from Microsoft on this problem over the last six months. Twenty- six. Each note represents hours of work on my end. I purchased a second harddrive and installed a new copy of Vista Ultimate to prove the problem was not due to a bad build. I have sent them well over 30 emails with various analysis and system statistics. The first technician (Arthur) stopped responding. I persisted and after a time was able to get a new technician (Joan). We have revisited many of the same topics Arthur covered but seem to have arrived at the same end. They are ignoring me. The final note from Joan mentions her supervisor and requests that I update the motherboard BIOS. I have not been able to get Gateway to give proper instructions for updating the BIOS. Gateway has a standard reply stating you shouldn't upgrade your BIOS but if you do you are on your own. They direct you to a set of instructions that do not work. I've sent notes to Microsoft explaining that I cannot get the BIOS to load. They won't respond. The attached note lists many of the exercises I have performed for Microsoft. There are many many more not in the list. They fail to mention that I purchased the 2nd drive and installed a new copy of Vista Ultimate but do say "17. Parallel Install of Windows Vista (Not Tried)".
For your amusement:
Sent: Thursday, October 23, 2008 12:26 AM
To: 'Joan'
Subject: RE: Microsoft Incident: SRX1082546837Hi Joan,
First: the answers to your questions.
1) What application are you using to view the photos? Have you tried a different application to view them?
A: The problem appears when viewing the thumbs. Sometimes the picture is fine when I open it. Other times the thumb and picture are both corrupt. Once the picture is saved to the Vista machine the image is corrupt regardless of the software used to view it. I've used Windows, Adobe and Canon software to view the images after they were ported to the Vista drive. The result is the same in each package. I have removed some of these packages at your request. (I don't use the PC for much anymore. I use it for internet and email. My real work occurs on my older XP machine).
2. Does this issue only occur on USB devices? What about transfer photos via home network?
A: This problem happens with USB devices. This includes memory cards of all shapes and sizes permitted in the Five-in-one (SD, CD, Sticks, etc). I also have the problem with jpg's brought over the network. The network device plugs into a USB port. I've had the same result regardless of which port I use. The five in one is wired to the USB connector on the mother board. I do not have problems with JPGs I bring in via CD or DVD.
3. Did you try to replace the corrupted jpg file on the Vista PC with a second copy of the same file from the USB flash drive?
For example, we copy the jpg to the Vista PC, opens the file and it’s corrupted. Can you then again copy the same file from the USB flash drive replacing, overwriting the existing jpg corrupted file on the PC? Does it reproduce the same issue if the corrupted file was replaced with a second copy?
A: The JPG thumbs appear to be corrupt when left on the originating memory stick. The underlying picture is corrupted when transfered from the memory stick to the Vista Hard drive. If I repeat the process over and over it seems to have problems with the same pictures. The problem seems to occur more frequently with larger JPG's.
4. Can you reproduce this issue by taking a new photo?
A: I'm not sure I understand the question. All photos are new. I do use a standard set for our testing but I have continued to try other sets of jpg's and memory devices.
++++++++++++++++++++++++++++++++++++++++++
Second: I have installed the Nvidia driver. No change. Problem persists..
Third: I have tried to install the Bios upgrade but I have had no luck. I tried a bootable CD and the system just hangs after stating it is starting Dr. Dos. I have also tried to load from a plain CD but the system ignores it. The instructions on the BIOS website do not seem to relate to a Vista Flash. The Bios panels do not show a load option. It does not seem to like bootable CD's. From what I read this is a Vista Security measure. Is there a Bios process for Vista? I can't find it.
Fourth: System Information: I've attached the latest MSINFO32 file.
I had high hopes for the BIOS update. I actually went down that path earlier based on some comments I found in a Vista Forum. There must be a way to update the BIOS. Please let me know.
Thanks,
From: Joan [mailto:v-30jzh@mssupport.microsoft.com]
Sent: Wednesday, October 22, 2008 5:27 AM
To: xxxxxxxxxxxxx
Subject: Microsoft Incident: SRX1082546837Dear xxx,
This is Joan from Microsoft Windows Vista Online Support Service. I apologize for the delay because I brought this issue to my supervisor's attention. From now on, I will keep my supervisor posted about our progresses on this corrupted JPG issue. Please be assured that we will continue working closely with you.
To keep track of troubleshooting steps and make clear of what we have done, I separated a new request with Case ID: SRX1082546837 for you. To contact me, you may directly send emails to my account: v-30jzh@mssupport.microsoft.com with this new case ID. In the meantime, I will close the original case as Not Resolved.
Here is the summary:
Problem Description
===============
At least 10% of the JPG pictures or thumbnails are corrupted when we copy them from a Camera, a card, a USB memory stick, or across home network to Vista Machine.
Troubleshooting Steps Performed Thus Far
================================
1. Clean Boot
2. Remove "UpperFilters" or "Lowerfilters" of USB registry keys. (No filters)
3. Reinstall USB controllers
4. Safe Mode
5. Reinstall driver for "multimedia card reader"
6. Check the integrity of the hard disk in Windows Recovery Environment
7. New user account
8. Plug the USB device into the USB port on the motherboard or an external auxiliary power supply.
9. Install a new copy of Windows Vista Ultimate on a new hard drive.
10. Device Clean Boot
11. Check the local JPG files in C:\Users\Public\Pictures\Sample Pictures
12. Uninstall and reinstall the latest NVIDIA display driver
13. Run ShellExView
14. Remove the ACER Custom Profile in Color Management Dialog
15. Uninstall Adobe Photoshop Album Starter edition and Adobe PhotoDeluxe Home Edition 3.0.
16. Reformat the USB sticks to NTFS.
17. Parallel Install of Windows Vista (Not Tried)
I discussed with my supervisor, Jerry. Here are some questions he would like to confirm:
Questions:
=======
1. What application are you using to view the photos? Have you tried a different application to view them?
2. Does this issue only occur on USB devices? What about transfer photos via home network?
3. Did you try to replace the corrupted jpg file on the Vista PC with a second copy of the same file from the USB flash drive?
For example, we copy the jpg to the Vista PC, opens the file and it’s corrupted. Can you then again copy the same file from the USB flash drive replacing, overwriting the existing jpg corrupted file on the PC? Does it reproduce the same issue if the corrupted file was replaced with a second copy?
4. Can you reproduce this issue by taking a new photo?
In my position, I hope you can take time to perform the following suggestions:
Step 1: Upgrade BIOS
================
Here is the latest BIOS for your Gateway machine:
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
Step 2: Install the latest NVIDIA display driver
=============================
I find a newer version is released. Please try it.
http://www.nvidia.com/object/winvista_x86_178.24_whql.html
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
Please restart the computer and check our issue again. If it persists, please send me the latest System Information.
Collect System Information
==================
1. Click the "Start" menu, type "MSINFO32" in the Search Bar and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.
3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
4. Please send it as an attachment to v-30jzh@mssupport.microsoft.com.
Please let me know the results at your earliest convenience. I appreciate your time and effort on this issue. If anything is unclear, please don't hesitate to let me know and I will be glad to help.
I look forward to your reply.
Sincerely,
Joan Zhou
v-30jzh@mssupport.microsoft.com
Microsoft Windows Vista Escalation Support Professional
Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback to my manager, Sophie Wang at v-30swan@mssupport.microsoft.com.
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Tuesday, November 11, 2008 5:26 AM
Good News! I'll keep you posted.
From: Joan [mailto:v-30jzh@mssupport.microsoft.com]
Sent: Monday, November 10, 2008 10:08 PM
To: xxxxxxSubject: Microsoft Incident: SRX1082546837
Hi xxxxxx,
I have received both of your emails. I’d like to inform you that a senior Escalation support from our Global escalation team has taken ownership of this case. They realize this is a common issue and they are doing researches. Thank you for your patience.
Joan Zhou
v-30jzh@mssupport.microsoft.com
Microsoft Windows Vista Escalation Support Professional
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Wednesday, November 12, 2008 5:33 AM
Just a summary of the problem
In terms of hardware:
The problem affects all the OEM branded desktops and laptops (Dell, HP, Gateway, Toshiba, etc), as well as self-built PCs.
The problem is more prevalent with AMD chipset, particularly the AMD dual core chipsets which were released about a year ago. There are also very limited occurrences of the problem with Intel chipsets.
In terms of software:
The problem affects all Vista versions. However, some people also reported the problem with Windows XP and 2000 versions.
Time of the Occurrence
The problem started sometime around mid of 2007. It is interesting that some people got this problem after using their PCs for 6-9 months, while others got the problem on the first day of the purchase.
Potential Causes
Anything you can imagine has been tried (bio update, driver update, clean-reinstall, disconnect USB, disable thumbnail, etc). None of these works most of the time. However, it is interesting to know that some of the methods may work for a particular PC. It almost looks like that the problem has been personalized and mutated in each PC. The outcome of the problem looks alike, but the causes may be different. It is also very puzzled that there are many unaffected PCs with Vista and AMD chipset. For my own experience, I had this problem in December 2007 after 8 months of the purchase. I tried every fix in vain for a few months. However, recently the problem was gone for no reason and I did not do anything during the time. Right now, I used the PC heavily uploading and editing photos.
Finally, I do not think that there is any official recognition of the problem by either Microsoft or Hardware manufacturers. That makes me think that the problem is still limited to certain types of PCs (with certain models of motherboard, chipset, or some other hardware components). Vista may not be the sole cause of the problem. However, the problem is very easily triggered under vista environment.
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Saturday, November 15, 2008 9:30 PM
Hello all,
just done a quick skim read of this post but will print it out on mon and read properly. Mine is a similar situation but very critical............. I work for a photographic company and we have 4 different laptops and 6 pcs. Only 2 laptops run vista (one home and one business).
After backing up images (approx 1000 per day, we are a photography company) with 2 prev external harddrives all has been fine up till approx 1 month ago.
The images taken on location are downloaded with belkni card readers, are edited down to the best one with windows viewer, are burnt to dvd and backed up on the external drives then deleted from the laptops.
Only recently exactly the same corruption of images as described here has started occuring it is very hard to tell which computer or laptop is causing the problem.
I don't really expect a reply just voicing my situation as nobody else is interested.
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Sunday, November 16, 2008 6:42 PM
I too have Dell Inspiron 531 with Vista Home. I have had this problem with corrupt pictures ever since I had my new machine... previously I was using XP. I thought it was just my problem... but now, I have just found this great forum.
I took the advice of Bodach (06 Aug 2008) and removed my USB hub - the initial signs are that the problem has gone away - I am holding my breath!!
Many thanks.
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Monday, November 17, 2008 12:26 AMI didn't notice if anyone had tried changing the monitor color profile. Over on the Adobe forum some people have had problems with thumbnails not being displayed in Lightroom. The fix was to change to monitor color profile (most commonly from system default sRGB to Adobe RGB). It affects both XP and Vista.
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Wednesday, November 19, 2008 3:05 AMOne thing I can confirm is that, this problem is not limited to Vista. My Windows XP (SP2 & now SP3) does the same thing starting about a year ago. My PC is self-built (with nVidia nForce2 chipset and AMD Athlon CPU). I first noticed these corrupted photos when I copied photos from my old IDE hard disk to my SATA hard disk. When Picasa loaded the newly added photos, many were corrupted. I though it was Picasa's problem, and so got rid of it. However, subsequent copying of photos from drive to drive (incluing SATA drive to another SATA drive) using Windows Explorer were still causing photos corruption. I tried many things to identify the problem myself, including:
1) disabled real-time virus scan
2) closed all software (including user initiated processes) except Windows Explorer
3) making source files "read only"
4) using latest BIOS & chipsets drivers (including SIL3112 SATA controller driver)
.... photo corruption still occurred, and worse of all, randomly!
The only way I found photo will not corrupt when copying/moving is:
1) copy one-by-one
2) copy in 10 or less...
Sad isn't it?
Well, I still got a life, so I removed those HDD and plug them into my Dell Precision PC at work (Intel based), Windows XP SP3. The result? All photos are fine after disk to disk copying/moving!
That leave me to suspect the problem is due to Windows XP or Vista running on AMD platform, and specifically with nVidia chipsets (or even the SIL3112 SATA controller).
The next thing I will try is to install Linux (Ubuntu) and do the copying from disk to disk. If all the photos are not corrupted, then, we know what's wrong. Something in XP & Vista on AMD platform that's broken. We'll see.
While searching for ways to save my photos, I came across this site: http://www.impulseadventure.com/photo/fix-corrupt-jpeg-photo.html
The owner, Calvin Hass, claimed he can fix those corrupted photos and shared his method. Sadly for me, it's too technical. In addition, corruption in each photo is unique (e.g. the location where bits got messed up), which making a "one software fixes all" solution impossible.
For now, I will keep all my corrupted photos and waiting for solutions to fix them some day in the future. And to make my life easier, I will get an Intel based machine in the next few months. -
Wednesday, November 19, 2008 3:19 AM
Hello
Still working with someone from Microsoft. I received a call from the technician today and he thinks they have narrowed the problem down to the AMD Platform and the nVidia chipset. They asked me to update my bios, but I am not comfortable doing that.
I have read that others have updated their bios and had no change. I will never buy another machine with an AMD processor on it again. I will let everyone know what the solution is if Microsoft comes up with one.
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Thursday, November 20, 2008 2:50 AM
jdtdandl, would you try changing your monitor color profile and see what happens? -
Thursday, November 20, 2008 3:43 AM
What should I change it to?
Device Profile
System Default --> sRGB IEC61966-2.1
Options
Adobe RGB (1998)
scRGB virtual device model profile
sRGB virtual device model profile
Viewing Profile
System Default --> WCS profile for sRBG viewing conditions
Options
WCS profile for ICC viewing conditions
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Thursday, November 20, 2008 4:17 PM
To Adobe RGB (1998). There have been a few problems with corrupt color profiles with Lightroom users that was fixed by changed the profile. Of course this may not be the same problem, but it is worth a try. -
Wednesday, December 03, 2008 3:15 AM
Hi All,
This will likely (hopefully) be my last post to this group as I have solved the problem on my machine. I hope the following is of use to someone:
My machine is
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HP Pavilion M8200n media centre
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AMD chipset with NVidia
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Vista
I have narrowed it down to the USB infrared receiver/emmiter that is provided by HP as part of the media center. I unplugged every USB device going into my computer, cleared the thumbnail cache (which can be found in: C:\Users\{your-user-name}\AppData\Local\Microsoft\Windows\Explorer), plugged in each device separately and read images from a known to be good Compact Flash memory card.
As soon as I plugged in the infrared receiver and plugged in the compact flash memory card the images became corrupt. I repeated this process several times to ensure it was not simply a random occurrence. Each time I plugged in the infrared receiver it would show the images on the compact flash card as corrupt.
So I will pursue this with HP to provide a working infrared emiter and/or driver. I have a very technical background and have been in IT for the past 20 years. What really makes me annoyed about Vista is why on earth would the operating system care about a non-storage peripheral device plugged into the computer. One of the most basic functions of any operating system is to be able to copy files - and by copy files I mean copy them correctly and intact. It appears that with Vista's new streams that it has lost the ability to guarantee that it can copy a file. Honestly, if Vista cannot copy a simple file then maybe it really is time to switch to Apple.
One last comment. I have spent hours on the phone with Microsoft over multiple calls. I wished I had recorded this because it would have made a great video for Youtube. The microsoft representative said he needed to consult with engineering. He did and phoned me back and said that "he had confirmed with engineering that the problem I was having with corrupt images was not an intended design limitation of Vista". In other words he was affirming that Microsoft had intented Vista to be able to copy image files. It would be difficult to convey the appropriate amount of sarcasism in this e-mail but here goes - WOW! I sure am glad that Microsoft intended Vista to be able to copy image files - what a magnificant operating system. To think they could design a product so complex that it could actually copy a file that ended in jpg!
I hope this solution helps a few of you out there. Especially those HP owners.
- Proposed As Answer by PDG78 Tuesday, May 12, 2009 2:27 PM
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Wednesday, December 03, 2008 3:36 PM
Hi Remington99,
I would like to be the first to thank you for all the effort you have put into resolving this unimaginable issue with HP machines. I started this thread 15 months ago and have read every single post that has been made. I share your frustration with MSFT and the fact that the technicians answering the phones are so immensely incompetent, it's just amazing.
I have an HP m8000n Home Media Center, which comes with the IR device. I unplugged it just yesterday, so I was surprised to see your post today...great timing. I had unplugged it once before, but never made the connection that you did regarding the corruption of .jpg files and plugged it back in. I have been having trouble with the Windows Media Center (it freezes up...different issue, I know), so I unplugged the IR device for this reason. Hopefully, I won't experience anymore corrupt pictures as a result of this happy coincidence.
Again, thank you for your time and focus on this issue. If it fixes the problem for even one person, it is an immeasurable contribution.
Happy Holidays!
Debbie
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Sunday, December 07, 2008 12:15 AM
Hello my corrupt photo friends,
I tried changing the color profile for my monitor and nothing changed...except I can no longer view a lot of my photos. You know the little icon you have before your photo actually opens? mine is a sky background, yours might be Microsoft Photo Editor or somthing like that. Well many of my photos are no longer viewable
I don't know what the IR device is or where it's located or might try that. Thanks for any help with this new issue I'm having on top of corrupt photos...arggggggggghhhhhhhhhh!
Val
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Sunday, December 07, 2008 5:45 AM
Hello
Do you have Media Center? Do you have remote to operate Media Center? If you do it gets its signal from an Infra-red device. Our's is a USB device. I have not used my device for approx a month and have not had any problems with corrupted photos. I called Gateway several weeks agao to report the problem with the Infra-red device and they said it is Microsofts problem. I have a call into Microsoft to discuss the issue.
How many systems that are having problems with corrupted photos have Media Center and an Infra-red device? Right now that seems to be the common factor with many systems.
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Sunday, December 07, 2008 5:43 PMThank God for this thread! I've searched all over the net w/o luck. Perhaps it's just a lucky group of us... I too have the HP m8200n, NVIDIA, Vista box...
My story: I've used the system for a year w/o problems, until now. All of your tips have been helpful. I find the problems only occur (now) with the camera SD card. When I attach the USB cable, I'm able to download pictures fine. But I tested this AFTER unplugging the IR cable. It's fixed for now, and I don't have the patience to try everything. I've NOT had problems w/ older files getting corrupted to my knowledge.
The only other thing I wanted to add that hasn't been mentioned is that Vista seems to do a lot of stuff w/ file metadata and digital media rights ***, and I have to suspect that could be partly responsible. I like to sort files by Date Modified, and am annoyed that I have to add that field to the header columns EVERY TIME. The "Date Taken" field is never filled. How can I customize the view settings for particular folders? Seems impossible in Vista. ;-(
Best of luck to you all.
-Greg -
Sunday, December 07, 2008 6:05 PM
To answer your question ...
I like to sort files by Date Modified, and am annoyed that I have to add that field to the header columns EVERY TIME.
With your picture folder open, did you right mouse on the header tool bar and make sure that Date Modified is checked? I just tried it and it seems to work for me.
I tried copying older files from my xp system to a external hard drive and then copying the files to my vista system. I had problems with files getting corrupted. With the IR device unplugged I am able to copy my older files over. With the IR device plugged in I noticed that files on my SD card had their file names changed to wierd characters with .jpg.jpg added to file names. With the IR device unplugged I was able to copy over the files without any problems. I own a Gateway with Media Center and the IR device. I think the common factors we all have no matter what brand of system we have is AMD with NVIDA chipset, media center with IR device.
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Tuesday, December 09, 2008 11:57 AMMy wife and I are adopting a baby, and we just got back from meeting him for the first time. We transfer all of our photos over to our computer and what do you know...corruption. I am on a Dell laptop (Inspirion 1720) with vista home premium.
Is there any way to get my files back? Are they corrupted forever or will they still work on XP or photoshop?
If they are gone forever, I don't know if I can express in words how pissed I am at Microsoft for this. This bug is HUGE.
PLEASE find a solution so I can get my photos back.
*EDIT* I took them with a Nikon D90. When I put the SD card in the computer the files are corrupted, but when I put it back in the camera, I can see them all again. Hopefully, they are still okay.
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Tuesday, December 09, 2008 12:57 PM
Hi,
Hold on to the SD card and do not erase the files on it until you are 100% sure they copied OK somewhere.
suggestion: bring the card to a friend who has a pre-vista computer and a rw-cdrom and have him put the files on a CDROM for you. ( or a DVD )
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Tuesday, December 09, 2008 1:42 PM
Are the files jpeg's or .NEF's (Nikon RAW)? Can you see the images in ViewNX or CaptureNX (if you have it)? If they are .NEF's do you have the latest Nikon codec installed?
Edit: Certainly you should safeguard the SD card and back it up elsewhere and do any further tests using another card with throwaway test images. If you used the Photo Gallery downloader, you can try the ViewNX downloader, as well as installing Picasa or trial versions of any number of programs, Adobe Photoshop Elements for example. Also, you can check with Dell for any updates (particularly the graphics chipset and SD slot drivers).
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Tuesday, December 09, 2008 2:00 PM
If you can still see the pictures when you put the SD card back in the camera, the pictures are fine. The first thing you stop doing is using the card reader on the laptop. I have successfully used a USB card reader on a desktop, but I don't know that you will have the same success. Given that these pictures are so valuable to you, as most pictures are for all of us really, I would highly recommend that you find/borrow another non-Vista PC and copy them to disc strictly for backup. Make another disc to use for printing, etc., especially if you plan to remove them from the SD card.
Words can't express the loss experienced when beloved photos are corrupted. Just don't take anymore chances with your Vista machine.
One other thing...Windows Live has 25GB of FREE storage on their SkyDrive. The entire service is free. Just create a Windows Live e-mail and everything is made available to you. Then, with your permission, anyone who you invite to see your photos can view/print whenever, whatever they want. You can also access the photos from any machine anywhere. This is just a suggestion for storage once you get them on your computer, however you manage to accomplish that task.
Good luck and congratulations on your baby boy!
Debbie
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Tuesday, December 09, 2008 2:49 PM
One thing to keep in mind about SkyDrive is that the default behavior is to convert the files to a file type "File" that I can view in Photo Gallery and IE7 but not in other apps.
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Tuesday, December 09, 2008 3:19 PM
I didn't realize that, but anyone who wants to download can convert them back to .jpg just by changing the file extension using Rename. I have had that happen in other instances and that's all I had to do to change them from the "file" type. It's not a critical issue, but thanks for bringing that up.
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Tuesday, December 09, 2008 4:28 PM
I bought a new digital Camera in November last year. A Sony W100 along with a 4 GB memory card.
When I emptied my memory card some of the pictures got corrupted. I thought it was a problem with the memory card so I bought a new one.... Same problem. So I bought a new Camera. A Sony W170 and wanted to use the same memory cards as I had ruled them out as being the problem.
Now I am left with 2 Cameras and 2 x 4GB memory cards and I still can't save my pictures. FFS This pisses me off.
More and more of my pictures get corrupted the more I open the folder.
When I try to reset my thumbnalfolder and re open my picture folder they come up fine for about 30 seconds. Then one by one is corrupted again so about 9/10 of the pictures are partly gray after a few minutes.
I have an intel Quad processor Q6600 on an Asus motherboard and a Nvidia Geforce 8600GT.
....And VISTA Home premium....
I have serched the net for a solution to this problem and can't find any. I hope Microsoft take this seriously and come up with a solution or at least a reason for this. Maybe even a program to restore the pictures back to normal. I would be happy to let them use my hardware or send them my memory cards to search for a solution.
The pictures of our Vacations and Kids are ireplaceble...
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Tuesday, December 09, 2008 4:44 PM
LegacyDK, we all feel your pain. If you look through this thread, though, there are several simple things you can try. Did you actually remove the pictures from your memory card? If so, you could be out of luck. We haven't seen where anyone has recovered their corrupted pictures. If the pictures are still on the card and you can view them fine on your camera, you haven't lost anything.
I'm the one who first posted this thread and I no longer experience it, but I have done several things to work around the problem. There's no way I believe the problem is gone, however...not until MSFT or HP or whomever actually does something to fix it. Here's a quick list:
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Updated my nVidia driver
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Stopped using the installed card reader and have successfully used an external USB card reader
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Unplugged my IR device (home media PCs only)
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Unplugged one of my USB hubs (I had two; some people have unplugged all USB hubs and found it helps)
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I don't use any MSFT program to view pictures, although I can still view them in Windows Explorer successfully; I have a Kodak camera, so I use the Kodak software exclusively. I also use Nero as my default picture viewer when I click on a file from Windows Explorer or any other source other than the Kodak program.
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Deleted the thumb caches (the instructions are somewhere in this thread, but I don't remember now exactly what I did)
If any of this helps you, that's a good thing. The key to this, though, is whether you have deleted the files from your memory card. I hope that's not the case.
Good luck!
Debbie
-
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Tuesday, December 09, 2008 4:47 PM
Just to show why this problem may be difficult to resolve, here is a post concerning the GeForce 8600 GT:
http://news.techwhack.com/9048-hp-nvidia
Notice that it affects HP and Apple as well as other unspecified computer manufacturers.
And here is a link on how to clear the thumbnail cache:
http://www.vistax64.com/tutorials/73720-thumbnail-cache.html
Finally here is an excerpt from a Remington99 post on 22 Oct about the location of the thumbnail cache:
"I went to c:\users\xxxx\AppData\Local\Microsoft\Windows\Explorer (substitute your user name for xxxx) and deleted all of the thumbcache_xx.db files. By doing this you force Vista to rebuild it's thumbnail cache."
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Wednesday, December 10, 2008 1:02 AMHow many people that are having problems with corrupted photos have media center?
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Wednesday, December 10, 2008 1:29 AMI have Microsoft Media Center.
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Wednesday, December 10, 2008 1:41 AM
Do you have an IR device? -
Wednesday, December 10, 2008 1:49 AM
I have no idea what that is. Some kind of infrared device? I'm hesitant to change anything since at someone's suggestion I changed the monitor color profile and now several of my photos I can't open them.
Val
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Wednesday, December 10, 2008 2:02 AM
Do not change anything on your monitor profile. The infra-red device is plugged into a usb port. Do you have a remote control? If you have one your system more than likely has a infra-red device that works with the remote. Unplug the infra-red device and try copying photos on your harddrive. I am currently working with Microsoft on the photo corruption. I unplugged my device and was able to copy photos on my system without a problem. Let me know how you make out.
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Wednesday, December 10, 2008 3:12 AM
The only things I can think of that are remote control would be my keyboard and mouse since they're wireless? If I unplug the device, how will they work?? That might sound like a really stupid question...but to me it's not.
Thanks, Val
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Wednesday, December 10, 2008 4:36 AM
Val
No question is stupid. My system has the capability of watching and recording tv. I have a remote control that allows me to switch the channels which uses the infra-red device to work. When I unplugged the infra-red device I could copy photos on my system without them getting corrupted. Sorry for the confusion.
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Wednesday, December 10, 2008 4:51 AM
Since I was the one who suggested that you try changing the color profile, you might not be interested in listening to me. The IR receiver is the USB device that works with remote controls on some computers with media center. If you have other keyboards and mice you can replace your wireless ones with them to see if it fixes the problem.
I suggest that you contact your computer and monitor manufacturers and ask them for the proper procedure for reinstalling the monitor and updating/replacing your graphics card driver with a suitable one. There is a way to delete the color profiles and then re-install them but I am not sure what it is.
Here is an Adobe technote concerning the problems some Lightroom users have had with thumbnails and the way Adobe recommends fixing it. I don't know if it would fix your problem or not.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402376&sliceId=1
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Thursday, December 11, 2008 1:31 AM
kwdaves,
I appreciate any help I can get and if changing the color profile worked for you, I wanted to give it try. Who knows, that might not be the problem. I just hope whatever the problem is it doesn't affect any more photos. I don't have the time right now to try and fix this stupid computer since I'm trying to make calendars for family members (with screwed up photos) for Christmas. It sucks because now not only do I have partially gray & green & red photos, I have some that Photo Gallery won't even open anymore.
I might google later when I have time, how to delete color profiles and then re-install them.
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Thursday, December 11, 2008 4:00 AM
scrapoutofit,
Have you tried replacing you wireless keyboard and mouse with wired one? Also, are the USB adapters for your keyboard and mouse by any chance plugged through a monitor USB port? If so, try moving them to ports on the computer itself. Also, try deleting the thumbnail cache (not the images themselves) as described in some earlier posts and let Vista re-create the thumbnails.
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Thursday, December 11, 2008 2:17 PM
Perhaps anyone who still has the problem and has an infrared mouse or keyboard could try changing to non-infrared devices to see if it clears up the problem. -
Thursday, December 11, 2008 2:29 PM
Yea, I'm going to try using my son's keyboard and mouse since they "plug" in. Also, if that doesn't work I'll search for the post about the thumbnail cache.
Thanks, Val
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Thursday, December 11, 2008 3:06 PM
For all who need it, here is a quote from the post that talks about clearing the thumbnail cache.
I went to c:\users\xxxx\AppData\Local\Microsoft\Windows\Explorer (substitute your user name for xxxx) and deleted all of the thumbcache_xx.db files. By doing this you force Vista to rebuild it's thumbnail cache.
Be sure to go into Folder Options and enable the viewing of hidden files, or you won't find the AppData folder.
The entire post is on page 12 of this thread and was written by Remington99.
Hope this helps.
Debbie
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Saturday, January 03, 2009 2:40 PMI have an HP m8200n, and I too have been recently experiencing JPG file corruption, as well as an issue with my Quicken files. I don't know if the two are related or not. I chalked the Quicken issue up to a recent minor release upgrade but who knows.
As for the JPG file corruption, it is EXTREMELY FRUSTRATING to watch my files get corrupted one after another with no indication as to why. At first, I thought the PC must have picked up a virus. However, I've tried scanning my PC and some of the corrupted JPG files with four different Anti-Virus packages and no viruses have been found.
I did make one known hardware change around the time I started noticing this issue. My PC was running extremely low on disk space, so I added another external USB hard drive. At first, I thought the file corruption was due to a few random cross-linked files due to my space issues and an occassional software issue. However, the corruption seems to happen on all of my local drive as well as on my Compact Flash card which has been fine for many years.
The one thing that I noticed is that my new WD USB Hard Drive is using FAT32 while all other drives including another USB Hard Drive are running NTFS. While my corruption issue could have existed prior to now, I didn't notice it until recently which is around the same time I added the WD USB (FAT32) Drive.
I don't know where to turn next. I'm afraid that if the PC has a virus, I'll spread it to other systems. I'm half temped to blow the whole thing away and reimage the machine but that is a major hassel.
For those of you experiencing this issue, would you happen to be running to NTFS and FAT32 USB drives???
Is anyone from Microsoft monitoring this MS TechNet Forum? Is there any "official" recognition of this issue from MS?
Best of luck to all of you. -
Monday, January 05, 2009 9:32 PM
After experiencing this issue and reading the various posts on this forum, I decided to remove my new Ext. USB Hard Drive, which was FAT32 and I moved the connection of my first Ext. USB Hard Drive out of my Ext USB Hub and back to a port on the PC. It appears that my picture corruption issue has disappeared. When I get a few minutes I'm going to experiment to see if I can reintroduce the issue by reconnecting either the new drive, the ext hub or both.
This is only a guess, but I'm thinking that the combination of both FAT32 and NTFS disks connected via USB may be causing the issue. Maybe something like the Picture Gallery or thumbnail viewer is holding over parameters from FAT32 when writing to an NTFS volume or vice versa. Who knows. ???
I haven't updated any software, BIOS, drivers, etc... nor did I remove my IR device. I simply made the USB drive and hub changes mentioned above.
I'll post a follow-up, if I can confirm the cause the issue on my PC.For those experiencing this issue, are you running any External USB Hard Drives, which are formatted as FAT32?
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Tuesday, January 06, 2009 9:07 PMI repair computers as a hobby and have built and fixed at least 100 Vista machines. I came across this tread after experiencing the same problem with a brand new machine. Corrupted jpgs and corrupted thumnails. Exact same problem as most people in this tread.I think I have solved it....Its a Vista problem relevant to the way it exposed icons / thumbnails...I seem to have cured it by changing some of the default setting in '' VIEW'' Folder options... ( computer / search and folder options / view /check '' Always show icons, never thumbnails ''uncheck '' Display file icon on thumbnails ''Now,,,, I am NOT on the troubled computer so am NOT 100% sure witch of the two I toggled on or off :-) but doing so has solved the problem and you still get thumnails of the picture as icons... no more corruption on file transfers..Hope this helps someone , its a bugger of a bug in Vista to solve...Let me know if it works for you...lieutenant56@hotmail.com
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Wednesday, January 07, 2009 9:21 PMI have had the same issue with my HP Vista Ultimate desktop. I just unplugged my infrared media center reciever & the problem is gone!!!!!! However, any pictures already corrupted are permanently ruined. Basically, I now use a 2nd internal SATA hard drive to save my pictures & music - then, when I want to backup my media, I unplug the infrared usb reciever and backup to the usb hard drive.
What a drag! -
Friday, January 09, 2009 3:41 AMHaving the same problem downloading jpegs from my flash card to my HP m8300f. Tried downloading the same pictures several times onto my Vista Home Preminum machine to no avail! 30% of the pictures transferred were corrupted. Downloading the same pic's to my XP laptop and transferred all the jpegs on the compact flash with no problem.
Read TONS of users (Vista machine's) having the same problem on the internet!!!
Microsoft.... Please respond with a fix to the Vista operating system. I'm sure you folks know about this! Please..... someone. Pull the trigger and get this fixed. I've already lost alot of precious memories of my children do the "Vista" operating system!
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Tuesday, January 13, 2009 6:07 AM
First I say THANK YOU to the people on this forum for getting together and sharing only to help each other, very cool. After several phone calls to India (not that there is anything wrong with that) a returned digital camera, a returned SDHC card, several calls to Dell, so on and so forth, this might be what solved this problem for me. First some background:
I have had Vista Home Premium for over a year and taken many, many digital pictures and loaded them on to my computer with no problems. Then for Christmas I get a new 14 mega pixel camera and all of a sudden corrupt images. Another camera and several SD cards later with the same problems I find this forum. (It was the second camera that clued me in to Vista being the problem).
So my problem was about 25% of the images having several horizontal lines through them and trying to view with any other program resulted in corrupt file messages. I have a Dell Inspiron 531with the AMD dual core processor.
I tried all the posted fixes and what worked for me? Disconnecting my cordless mouse. (My USB hub is still connected).
It is in the wee hours of the morn now but this seems to have worked so if you never hear from me again problem solved.
Thanks, I am going to Disney World. No seriously, I am.
FEVER
- Proposed As Answer by devouges Saturday, January 17, 2009 7:57 PM
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Saturday, January 17, 2009 8:00 PMHi,
Well.... I have been trying here for a few hours to copy about 100 files from my camera to disk. About half of them get corrupted all the time. And usually always different files..... very random.
I copied the files to a DVD-RW and only got 1 (one) corrupt file. Could it be a timing thing ?
I am amazed..... this so obvious and easy to re-create problem has been going for 2 years now.... WoW !
Not to says a very widespread problem also ! ! ! !
Just for fun -
Friday, January 23, 2009 4:43 PM
Hi Sbaiera,
I have a suggestion. If you're willing at this point, you can reformat your external drive to NTFS, which is what I recommend...NTFS is far more efficient. It does require wiping the drive clean, so be sure you're ready for this.
If you don't know how this is done, I can provide simple instructions.
- Go to Windows Explorer.
- Select your external drive.
- Right click on the drive and select Format.
- Change File System to NTFS and click Start.
That's all there is to it. Hope this helps your situation.
Debbie (originator of this thread)
- Edited by Dog Girl Friday, January 23, 2009 4:44 PM Just corrected some formatting.
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Monday, January 26, 2009 11:20 PMHi,
I could tell a long story, but will just come to my solution:
Files that become corrupt, without been written to point to low level disk operations going wrong. There may be many sources for that, but one is Vistas file defragmentation utility.
So I decativated it, and had no corrupt files or file system errors for some months now! So my recommendation is: Go to your drives properties, choose the tools tab, click defragment and uncheck the scheduled execution. Be sure to stop any ongoing drive defragmentation in the scheduled tasks planner.
After that run chkdsk on the drive until it does show everything is ok. Check all of your files, restore if you have backups. If you think you need defragmentation, use some other tool.
regards,
Arne
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Tuesday, January 27, 2009 6:48 PMIm running vista home premium. I had this problem when I first had my computer, but my digital camera broke so I didnt have any need to be transfering images and so didnt have any problems, however i recently tried to recover some files from my gf's laptop hard drive after her laptop failed, connecting it to a SATA port inside my desktop. Copying images (and possibly mp3s haven't checked properly) from the Laptop HD to the Desktop HD corrupted some of them.
my desktop HD is NTFS and im pretty sure the laptop HD was FAT32 (I will check later) so could it be that vista has problems working with both formats not only in USB as SBaiera said but the formats in general.
I don't know if it has actually corrupted the Laptop HD im going to put it in another laptop tonight and see, if so it could be that whatever format the no1 HD is takes priority, and then anything else running another format vista struggles to deal with, be it a connected in SATA or USB, will report back.
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Tuesday, January 27, 2009 8:41 PMThako,
did you check your desktop hd's file structure?
Arne
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Thursday, January 29, 2009 6:33 AM
Thank you Arne! I did exactly what you said and I have not had problems in 3hrs. lol I bought a new Sony Vaio and for the last week have been trying to transfer data and pictures and more often than not the files are corrupt. Yes, 3 different flash drives and a WD 320G external hard drive. ARghhh... I did what you said and 2 of the 3 flash drives are doing well. One didn't, but could be a flash drive issue....I couldn't imagine I had 3 bad ones. One, ok. I did also reformat them on my old notebook since I didn't trust what Vista did to them.... but so far so good. Thanks so much as I was hating VISTA! I will keep my 'ol 1998 model Stinkpad with XP Professional as a backup for a long time, just in case, as we can't trust any flash drives or external hard drives that interact with Vista for now! I sure hope that MS sees these blogs and will do something! Where is Bill when we need him? It appears the problem has gone on from day 1!
Thanks again!
Take Care,
Cindy Fortney, 9371 MCFPD
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Monday, February 16, 2009 6:53 PMWell, finally I found a solution that worked for me... I switched to Ubuntu 8.04 Hardy Heron LTS.
Vista still is installed in one of my hard disks, but I'm not booting from there. I've installed Ubuntu in a 16 GB pendrive from where I'm booting now. I've been using it from less a month ago, and I can say all I used to do with Windows before, today I can do it with Ubuntu the same way.- From Ubuntu I can access any of the hard disks in the computer (the one with Windows Vista, and the other for backup) to read and write data.
- All my documents of any kind (docs, spreadsheets, pdf, databases, audio, video, pictures, ...) are fully compatible with open source applications in Ubuntu.
- All my devices are recognized by Ubuntu, directly or through a proprietary hardware driver (the nvidia video card, for example) or installing a specific open source application (like hplip for the all-in-one HP printer).
- Even the operating system itself will run in any other computer that can boot from USB. So I don't need to carry a computer (laptop or whatever) if there's a computer available wherever I go. Simply I plug my pendrive and I have my OS and documents instantly available.
I'll keep Windows until the OEM warranty ends, then I'll decide if I definitely remove Windows Vista and make a full hard disk Ubuntu installation. For those interested in the method for installing Ubuntu in a pendrive, here it is:- First, download an .iso image cd from http://www.ubuntu.com/getubuntu/download. I recommend LTS (Long Term Support) versions because they are more stable. After all I'm leaving Windows in search of a more stable system.
- Burn it to a CD and boot from this CD.
- Insert the pendrive (4 GB at least, 16 GB recommended) in an empty USB port.
- Select the Install option in the Ubuntu Live CD menu.
- It will start a 7 steps installation wizard. In step 4 (Partitioning), select Guided > Use full disk and select your pendrive unit.
- Next in step 7, click the Advanced button and select the same pendrive unit to install the Grub (linux bootloader). This is very important, as by default the Grub will install in the first hard disk (probably, where Windows is) and will overwrite the Windows bootloader, causing Windows to not boot.
- Finally, enter your BIOS setup (usually pressing the Del key at startup, but this could differ in every system) and configure it to first boot from removable devices like USB, second CD or DVD drives, and last hard disks.
- That's all, remove the CD and reboot your system keeping the usb inserted.
- If all goes fine, Ubuntu should start.
- I noticed that the Grub configures itself to boot from a wrong disk. I had to edit the menu.lst file to fix it. If this happens to you, edit the first line in the Grub menu (follow on screen instructions), changing "root (hdx,0)" where x is any number, for "root (hd0,0)". That's the first partition in our disk (I told to use the full disk, so there's only a partition).
- Once Ubuntu boots, you should edit the menu.lst file to make the previous change permanent. Enter a console (Applications > Accessories > Terminal) and type "sudo gedit /boot/grub/menu.lst" and repeat the change (hd0,0) instead of (hdx,0).
- And that's all. Ubuntu is pretty self-installable. Configure your internet connection and update the system (System > Administration > Update Manager). Note: I'm Spanish speaker and I'm translating the menu items on the fly.
- If you want to boot from Windows again, simply quit Ubuntu, remove the pendrive and boot normally from the hard disk.
Ubuntu user #166.428
(former a Windows Vista user) - From Ubuntu I can access any of the hard disks in the computer (the one with Windows Vista, and the other for backup) to read and write data.
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Tuesday, February 24, 2009 6:41 PM Hi everyone !
I just tried to copy a bunch of pictures to a USB memory card and about 30% are corrupted.
Does ANYBODY have any INSIDER information on this 2 year old problem ?
Should someone at Microsoft be looking into this as a "priority" ?
So many people are complaining and it is a serious problem !
Gary
Just for fun- Proposed As Answer by milligan20 Saturday, April 18, 2009 9:19 AM
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Thursday, April 23, 2009 12:04 PMHi,
This problem has been hounding me for a few years now and I have been using my old XP machine to transfer pictures from USB or camera to my VISTA computer.
My old computer has been put to pasture and now I HAVE to use my VISTA to transfer pictures. However, I copied a lot yesterday and they ALL copied OK WITHOUT any corruption. The only thing I can think of that could have fixed this is one of the several updates that have been installed in the past few months. I know that in febuary of this year, I still had this problem.
Maybe I still have the problembut I doubt it because I copied files from a flash card AND from the USB connection to my VISTA machine and they BOTH worked 100%.
Does anybody else have any update on this ? -
Monday, May 25, 2009 9:41 AMHello everybody out here on this thread,
I am facing this same problem since more than a year ago. I have a HP Pavilion with Vista Home Premium and AMD which gives me this problem. I have a desktop with XP which doesnot give me this problem. I tried attaching the photos on my laptop to my email and sending it to myself. I then viewed them on my desktop from my email. The photos were perfect in all ways and not at all corrupt though the photos are shown as corrupt on my laptop. It gives a sigh of relief to find that the images saved on my laptop are all intact.
I have 2 suggestions on why this problem occurs on my laptop. First one is, (as stated earlier by someone else on this thread) the defragmenter is already inbuilt scheduled on my laptop which could be the culprit. So, I have disabled the defragmenter scheduling and plan to do it myself on a regular basis. As I have done this only recently I will be able to tell whether this really is the culprit only after a few months after I save more images on my laptop and the images donot show as corrupt.
Second one is, related to DEP (Data Execution Prevention) which is likely to cause this problem. My laptop supports hardware based DEP. To find out whether your computer supports DEP, one has click on Start then right click on Computers, then Properties, System Properties or Protection, Advanced, Performance, Data Execution Prevention. I would suggest someone look into this DEP aspect and find out if this could be the possible cause of this problem. My desktop with XP neither has scheduled defragmentation taking place and neither does it support hardware-based DEP.
I hope someone soon finds out the exact cause. -
Monday, May 25, 2009 12:05 PMHi, This is in continuation to my earlier post. The defragmenter doesnot seem to cause this problem. I tried uploading photos to my laptop after disabling scheduled defragmentation and a proper defragmentation being done. Unfortunately, I am not able to view these newly uploaded photos still. Actually it gives me an error of some "APPCRASH". I sincerely think someone ought to look into the DEP aspect. We can try to disable DEP to those executable files which are used by Windows to open the images. But I donot know which executable files Windows uses to open media files. Anyone out there who could throw light on this issue?
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Monday, June 01, 2009 5:31 AMPROBLEM SOLVED FOR ME.
I have solved this problem of mine. I simply installed Picasa3 on my laptop and the problem seems to have vanished. I did have a problem with opening Adobe Photoshop Album Starter Edition even after installing Picasa3. Then I unistalled APASE from my laptop, RESTARTED my laptop and then installed it back again. Now. APASE is not giving any problem. It is very important to RESTART the computer after uninstalling a program and then installing it again. Because when I did the same without restarting, my APASE was not opening up.
Please refer my thread in HP support forums under "Display and Video". The post being "cannot view the photos on my laptop". -
Monday, June 08, 2009 4:32 PMGlad to find this thread ! Same problem, specifications below (many similarities in hardware and software - still looking for a solution as this really seems to be Hardware/Operating System problem... has anyone had luck replacing the video card with an ATI ?
Computer Specifications:
Computer Specifications
System Model: Gateway GT5432 310
Board: ELITEGROUP MCP61PM-AM 1.0
Bus Clock: 201 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 02/15/2007Operating sys: Windows Vista Home Premium Service Pack 1 (build 6001)
Processor: 2.60 gigahertz AMD Athlon 64 X2 Dual Core
Memory: Slot 'A0' has 512 MB, Slot 'A1' has 512 MB (1GB Total)
Video Card: NVIDIA GeForce 6150SE nForce 430 [Display adapter]
Monitor: Sceptre X9G-NagaV [Monitor] (19.1"vis, August 2006)HD Controllers: IDE Channel [Controller] (2x)
NVIDIA nForce Serial ATA Controller (2x)
Standard Dual Channel PCI IDE ControllerHard Drive: 320 GB SATA
Bus Adapters: Microsoft iSCSI Initiator
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host ControllerOther devices: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Standard PS/2 Keyboard
PS/2 Compatible Mouse
Generic USB Hub
USB Mass Storage Device
USB Root Hub (2x)
USB CF Reader
USB MS Reader
USB SD Reader
USB SM ReaderPurchased: Dec. 2007
1st Prob.Noticed:Dec. 2008 – Jpeg photo’s, funny colors, horizontal striping, grayed out areas
Thousands of photo’s, random affect, multiple ways of saving the pictures to hard
drive ranging from camera, card, DVD, and email.Similarities: Adobe Photoshop, JASC Paintshop Pro, Picasa Photo Viewer Version 3.1.0 ,
Picasa Version 3.1.0, Windows Vista Home Premium
External 8 port usb hub, Sony Cybershot and Nikon Cameras used.No IR Devices, Anti Virus/firewall is McAfee
Currently: As per above postings will check:
Folder view settings, Dragmentation options, Removing and reinstalling Video drivers,
Bios flash, DEP (Data Execution Prevention), Replacing video card.
Finally: Will repost analysis and final results shortly, think it is between Windows Vista, AMD
chipset, USB protocols, and Nvidia that the corruption of jpegs is occurring and ticked
off at all of them right now. Will make future purchasing decisions once I find where the
communications error is occuring -
Wednesday, June 24, 2009 4:07 PM
I find this problem both extremely irritating and interesting. It’s definitely a complex issue which “seems” to be resolved by a variety of “solutions”. However, I don’t believe anyone has found the true cause or fix. This has to be a software / OS / driver issue of some kind.
In my previous post I mentioned the use of both NTFS and Fat32 drives simultaneously over USB. Unfortunately, many cameras use the FAT32 format so the memory cards cannot be reformatted to NTFS. Interestingly, I installed a separate external card reader and have not had any issues using that device vs. the built in card reader to load pictures. However, I was previously having issues even browsing photos with Windows. Windows would corrupt files on the fly. Unplugging my Fat32 formatted external USB drive “appears” to have had eliminated that issue but the corrupting of photos during the load process continued to occur which is why I went to an external reader.
I’ve recently experienced another issue which I believe may be related to this file corruption problem. And, it has caused me to think of yet another possible cause. I have two printers installed on my PC. A rock-solid, very reliable and old HP 895 CSE and a newer Kodak multi-function device with a built-in card reader. When I print directly to the HP printer from within Window Explorer while browsing photos, the printouts come out all garbled just like some of the images have been garbled by Windows. If I open the photo from an application like Infraview and print from the application then the file prints correctly.
I don’t believe that this issue started before I installed the Kodak printer, and the timing of my photo (file) corruption also started about this same time. This has to be some kind of driver issue (video, printer, USB, …). Seeing how many applications render previews based on printer selection, the printer could actually have something to do with the file corruption issue.
I just wish that someone would find the real cause.
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Wednesday, June 24, 2009 4:08 PMDon't rule out printers and print drivers, especially if the printer has a USB card reader. See my post above.
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Saturday, June 27, 2009 12:29 PMHi, As per my earlier posts, the problem got solved for me after I installed Picassa. Recently I uploaded some photos onto my laptop from my camera and then the problem started once again. This time, I uninstalled Picassa, then installed it back again and the problem vanished. I hope this solution of mine is helpful to many out there.
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Tuesday, July 07, 2009 8:24 PMThanks SBaiera
I have been having the same problem with both Canon and Nikon camera transfers using a variety of photo software
I disconnected my HP Photosmart C3180 printer (with built in multi card reader) removed the full software suite, rebooted and hey presto! perfect transfers evey time.
To be 100% sure I have tried both cameras using different photo software with the printer both connected and disconnected and the printer certainly seems to be the culprit.
I have since reinstalled just the basic software and if I want to transfer my pictures I now just unplug the printer USB lead before powering up
Thanks again -
Friday, September 04, 2009 6:20 AMHey everyone, I'm new to this game but seem to bring a new twist to the equation. Maybe someone can help?
I just bought a new Dell with Vista Premium Home Edition as an upgrade to the old XP, with the apparently toxic AMD processor combination. I've had success storing photos in my old system with a Maxtor external hard drive, along with other documents and spread sheets. I linked up the hard drive to move the information over to the new machine and was able to retrieve Word docs as well as Excel docs, but soon after opening my first photo files on the new machine it locked up briefly (during a slide show). When I attempted to open another file from the Maxtor the next morning, the machine no longer recognized the external hard drive and gave me an "I/O device error" message.
After freezing up a couple more times, Vista told me I had to format the hard drive for the new machine (even though it read the files fine for 3 days prior) and that all the info on the hard drive would be erased when I did so. I reconnected the Maxtor to my old machine to see if I had enough space to back up the photo files there before attempting a reformat (I'm a journalist and Word docs were already backed up), but got the same I/O error message. Tried also with a laptop with the same result.
After doing some web sleuthing I came across this forum, which seems to indicate my troubles have just begun. It sounds like even if I can get the new computer to recognize the Maxtor again it will only corrupt my photo files, if they haven't been damaged already.
Can anyone suggest a way to get my photos back at least on my old XP machine? If I do a reformat, will it erase them all? How about a "quick reformat?" And if I do that in order to get them onto the new Dell/Vista, should I expect the images to be corrupted?
I'm thinking of taking the Maxtor in somewhere to try a "data retrieve" and then shipping the machine back to Dell before it causes any further damage.
Any thoughts?
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