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QuestionOffer Remote assistance on Vista doesn't work!

  • Saturday, October 20, 2007 6:06 PMEdver Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Offer Remote Assistance on Vista Enterprise doesn't work! I setup a very simple scenario with 2 Vista computers - still the same result:
    - Firewall is off on both computers
    - user is added to Administrators and Remote Destop local security groups
    - Remote Assistance is enabled.

     

    Error message:
    Your offer to help could not be sent

     

    Any ideas?

     

All Replies

  • Wednesday, October 31, 2007 11:01 AMdairefitz Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

     

    I am experiencing exactly the same issue when offering remote assistance

    I have tried all of the above and get the same message

     

    Any help would be great!

     

     

     
  • Wednesday, October 31, 2007 6:32 PMAl JarviMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    When I tested Remote Assistance offer functionality between two Vista Ultimate machines over my small home network (ie. workgroup environment) I had to enable both the Solicted and Offer group policies.

     

    http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

    http://support.microsoft.com/default.aspx?scid=kb;en-us;301527

     

    I can't speak to whether or not you need to do that in a domain environment or not since I have no way of testing that.

     

    Good luck...

     
  • Thursday, November 15, 2007 5:57 PMParrotHead Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I'm having this exact problem. Have been trying to find a solution for months.

     

    I have both the solicied and offer GPOs enabled. That doesn't make it work for me.

     

    I can connect my Vista machine to XP machines--just not other Vista machines.

     

     
  • Monday, November 19, 2007 4:11 PMdairefitz Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have managed to get this working!

    I have added "authenticated users" as helpers on the vista machines in the "offer remote assistance" properties and it works fine for me now.

     

    Hope this solves the problem.

     
  • Friday, March 27, 2009 3:39 PMNWJBIA2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We are having this problem too, Symantec was disabled on both computers and our domain admin group is in the local admins and has access to the remote computer. This makes no sense and is frustrating beyond compare.
     
  • Friday, July 31, 2009 4:58 PMJetPax Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Whole-heartedly agree. This is so frustrating.

    There must be some way to get this to work in a domain environment. I've done a whole load of googling, and my settings are spot-on given the advice I've seen.

    Has anyone got a solution for this yet?

    Regards,
    Dean

     
  • Tuesday, October 13, 2009 2:54 PMBian Worthmooth Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    try Remote Web Assistance from www.vedivi.com . It tunnels RA connections through Internet Explorer and does a local connection on the other computer. That you sort out your policies pbs and your firewall should be happy. You use automatically/transparently use Miscrosoft Remote Assistance.

    B.
     
  • Wednesday, October 14, 2009 3:53 PMjts10 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    try
    KB Article Number: 970907
    http://support.microsoft.com/default.aspx/kb/970907
     
  • Wednesday, February 03, 2010 9:36 AMt_cabot Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    hi,

    i haved the same problem on my domain

    i found the solution, go to the DCOM configuration TOOL
    and change the securities properties of the RASERVER componant

    it works !!!!!